How does RevenueCat manage iOS Subscription Events such as "Entered Grace Period", "Entered New Billing Retry", "Renewal from Billing Retry" and so on?
Solved
How does RevenueCat manage iOS Subscription Events such as "Entered Grace Period", "Entered New Billing Retry", "Renewal from Billing Retry" and so on?
I was looking at the Subscription Retention chart and, when looking at total of Subscription activated, I saw more activations than the ones that Apple Connect shows me. So I thought it could due to the fact that RevenueCat aggregate both users that has firstly activated a subscription and the ones that have activated it after the grace period, or with another payment method (billing retry), or even that have reactvated the subscription.
Unfortunately though, I haven’t find any guide to understand how RevenueCat manages and groups this kind of events.
I saw that there’s currently an opened ticket in our ticket queue. I sent a reply through there asking for additional information. Once that’s resolved, we can pop back here to post the solution for others!
Edit:
Grace period: For those who have entered a grace period, the subscription on the app store side is still considered as active. As a result, RevenueCat will also consider these as active for app user IDs that are currently in a grace period. This should not affect total subscriptions.
Entered billing retry: This is the same as entering a grace period if you have that enabled, otherwise the subscription will be considered inactive since the app stores weren't able to charge the customer for a renewal. This should not affect total subscriptions.
Renewals from grace period / billing retry: We count retention on a per-product basis. Due to this, if a customer renews from a grace period it would be counted as retained. This is the same for customers that have resubscribed to the same product. This should not affect total subscriptions.
Refunds: RevenueCat filters out refunds in the subscription retention chart. This will affect total subscriptions.
I saw that there’s currently an opened ticket in our ticket queue. I sent a reply through there asking for additional information. Once that’s resolved, we can pop back here to post the solution for others!
Edit:
Grace period: For those who have entered a grace period, the subscription on the app store side is still considered as active. As a result, RevenueCat will also consider these as active for app user IDs that are currently in a grace period. This should not affect total subscriptions.
Entered billing retry: This is the same as entering a grace period if you have that enabled, otherwise the subscription will be considered inactive since the app stores weren't able to charge the customer for a renewal. This should not affect total subscriptions.
Renewals from grace period / billing retry: We count retention on a per-product basis. Due to this, if a customer renews from a grace period it would be counted as retained. This is the same for customers that have resubscribed to the same product. This should not affect total subscriptions.
Refunds: RevenueCat filters out refunds in the subscription retention chart. This will affect total subscriptions.
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