I have an iOS user that paid for an annual subscription. I cannot find her as a paid user in RevenueCat, given that situation, she was asked by the app to pay again and she paid for a monthly subscription.
She now has two active subscriptions but none of them are recorded by RevenueCat and she cannot still access the paid features in the app.
I don’t know how to proceed because that’s the first time this happens to us with RevenueCat. Any help will be greatly appreciated.
Best answer by sundeepView original
Have you tried having the user restore purchases inside your app? This should re-sync their receipt with RevenueCat and re-activate any content that they’ve purchased.
There are also a few other things you can try that we list here in this article: