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User paid for subscription but is not shown in RevenueCat

  • 24 September 2021
  • 1 reply
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Hi!

I have an iOS user that paid for an annual subscription. I cannot find her as a paid user in RevenueCat, given that situation, she was asked by the app to pay again and she paid for a monthly subscription.

She now has two active subscriptions but none of them are recorded by RevenueCat and she cannot still access the paid features in the app.

 

I don’t know how to proceed because that’s the first time this happens to us with RevenueCat. Any help will be greatly appreciated.

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Best answer by sundeep 24 September 2021, 21:54

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Hi @Kelsey Patel,


Have you tried having the user restore purchases inside your app? This should re-sync their receipt with RevenueCat and re-activate any content that they’ve purchased. 

There are also a few other things you can try that we list here in this article:

 

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