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General Questions

Get help with anything related to RevenueCat.

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JonGabNew Member

asked in General Questions

Can not delete customers

I have two customers showing up in my sandbox customer list but I can’t delete them.When I click on them, they don’t pull up but they still show up in the list.How do I contact support to help me delete these customers that refuse to go away?Another post says it could take up to an hour but it’s been over a day.

Marianna AlpatovaHelper

asked in General Questions

[Android] In-app product offering is NULL, but subscriptions are OK

Hi!I have paywall in my app which provides different types of subscriptions. However there is an option for once time payment too.In AppStore I’ve configured this lifetime plan as non-consumable purchase and it works fine.In PlayMarket I’ve added the item to the “In-app products” section. “Allow users to purchase more than 1 of this product in a single transaction” option is OFF, tax is set as service. However on Android I get all my subscription-type offerings normally, but my “lifetime” offering returns as null.Of course both products, iOS identifier and Android identifier, are added to the dashboard and the proper “lifetime” offering item. What else I’m missing?Thank you in advance!

Emanuel DellsénNew Member

posted in General Questions

Bulk purchases support

Hello RevenueCat community!I work in a company where we are integrating RevenueCat in our React Native application. I have a scenario where a user are able to buy a monthly subscription, but also several products. At the moment a user adds items (can be consumables or subscriptions) in a cart and then does a checkout. This flow results in us looping over all items in the cart and using PurchasePackage(package) for each individual item in the cart, this flow causes one popup (on iOS) per item which in a UX world is quite annoying. My question is: Is there a way to do some kind of a bulk purchase so that the user only has to accept on the pop-up once instead of “times equal to products in cart”?Best regards,Emanuel

Guilherme KrzischNew Member

asked in General Questions

RevenueCat and Ad Blockers - any updates?

We recently identified an issue with our users where their VPNs are blocking any connections with RevenueCat. We found this helpful article (https://community.revenuecat.com/featured-articles-55/revenuecat-and-ad-blockers-996) from a few months ago and we would like to know if there have been any updates about this?It was mentioned that you were thinking about exposing this error via the RC SDK, but that doesn't seem to be available yet. Is that still the plan? We'd love to have a way to measure and detect these cases, and handle it appropriately from our app.

NicoNew Member

asked in General Questions

The receipt isn't valid in the simulator with "StoreKit testing" at RevenueCat

Hi,I've the above error message when testing on the simulator and I don't know what the reason for this error is. The API key should be correct. I've taken the Public API Key. The configuration looks like this here: Purchases.configure(withAPIKey: Config.getConfiguration(for: .revenueCatAPIKey))I don't know where the problem could be. I'm afraid that I've to reset my simulator to cancel the subscription. FYI: I don't use the sandbox testing from Apple. I just created the StoreKit configuration in my Xcode project and uploaded it to RevenueCat accordingly. For some reason, 0 products are also displayed here. Although when I click on it have deposited products there. Does anyone have any ideas what this could be? If there is more information missing please let me know.

DanielNew Member

asked in General Questions

Roku Pay support

Dear RevenueCat team, I was wondering if there are any plans to support Roku Pay for RevenueCat? Thanks so much!

A

JaceMember

asked in General Questions

Can't find Issuer ID on App Store Connect for implementing iOS Offer Codes

My view on App Store ConnectI am currently trying to implement Offer Codes in my application. I read here that in order for Offer Codes to work with RevenueCat, I would need to upload an In-App Purchase Key. I followed the steps to create and download an In-App Purchase Key, but when uploading it, RevenueCat needs an Issuer ID. The documentation here states that the Issuer ID can be found by going to Users and Access->Keys->App Store Connect API. I did that and requested to access the App Store Connect API (as instructed in the RC documentation) but after doing so, I still can’t see an Issuer ID (see image attached). Where can this be found? It seems that App Store Connect has maybe changed some things. Do I have to create an App Store Connect API as well as the In-App Purchase Key? If so, will this App Store Connect API Key only be used for RevenueCat? And, if I do need to create an App Store Connect API Key, what level of access should I give it (see image) ? Thanks in advance

halluxHelper

posted in General Questions

How do I ensure entitlements.isActive is false when the user cancels transaction?

Good day… I am trying to ensure that when a user cancels their transaction (ie. is shown the iOS wallet / purchase sceen, clicks cancel) they are not provided with benefits of a subscribed user. At this time, I am following the suggestion of the example weather app which uses the below method… @Published var customerInfo: CustomerInfo? { didSet subscriptionActive = customerInfo?.entitlements[entitlementID]?.isActive == true }}How is a subscription active if they have cancelled the transaction and the transaction is nil? (lldb) po customerInfo?.entitlements["hb-2022-premium"]?.isActive▿ Optional<Bool> - some : true (lldb) po transactionCancelledtrue (lldb) po transactionnil

kkkkNew Member

posted in General Questions

What happens if no upgrade to the Starter or Pro plan

What happens if my app exceeds $10k MTR in a month on the Free plan, and no upgrade to the Starter or Pro plan. the IAP feature will still working?

Mauricio José de LimaNew Member

asked in General Questions

Android Java example removed?

Error 404 When I try to access the sample using android java

UlanNew Member

asked in General Questions

Transferring app to another App Store account

Hi. There are other posts about transferring apps, but they don’t have enough details and don’t answer my questions.I’m going to transfer my app to another App Store account and I’ll have access to it as a developer or even as an Admin. When should be a new App Specific Shared Secret created? How can I update the Shared Secret? What else should I do?Could you provide me with step by step guide? Thank you.

wizzardNew Member

asked in General Questions

Can I set CustomerInfo manually?

I have a requirement that I want to set a temporary entitlement for the user, (not through in-app purchase), like this cutomerInfo.entitlements[@"temp_access"].isActive = YES

JaceMember

asked in General Questions

What to put for base plan ID? (New Google Play Console Update)

I am trying to create some new subscriptions on Google Play console and have created a new product with a matching product ID on RevenueCat and in the Google Play console. After creating the new product on the Play Console, I have to add a “Base Plan” and give it a unique “Base Plan ID”. What should I put for the “Base Plan ID”? Should I put the product ID as the base plan ID as well? I know these are new changes to the Play Console, so appreciate any guidance I can get on this.

SriNew Member

asked in General Questions

Revenuecat to sqlite

We have a webhook created in php that does three things when it receives a json notification from the api1. Updates the user expiry date in the sql database2. Inserts the payment information in the database3. Sends payment notification to admin email via Mailjet apiThere is a test environment where we send test json notifications to the server and everything all tasks are successful during tests.The issue is that on live apps on other users phones, these three tasks are successful only during initial purchase by the user, on renewal after a month, only one task is successful: inserting the payment info into the database, the others do not work. So there is a discrepancy in payment information and user expiry date which of course restricts access to services We need someone who knows php, and is familiar with google and appstore subscriptions, these two are actually managed by revenuecat.com

Braden BagbyNew Member

asked in General Questions

RevenueCat not automatically removing expired promotional entitlements

I have granted a one day promotional entitlement on 2/18/2022. It should have expired 2/19/2022. It is 4/2/2022 and the entitlement is still returned from https://api.revenuecat.com/v1/subscribers/${userId} This can not be happening for our users. Any help? Heres where the page says entitlements will automatically be removed once expired: https://docs.revenuecat.com/v3.1/docs/promotionals

BernardoNew Member

asked in General Questions

Missing RENEWAL event in customer history

Hello there,I’ve recently saw something quite odd happening, I’ve checked an user and their subscription was renewing the the future, meaning active subscription, but the customer history’s last event were only BILLING_ERROR. You can see it right below: I’ve managed to find the missing webhook sent by the RENEWAL event, but it is still missing in the customer history. The missing event is right below:What can I do or what can be done to correctly display the events in the customer history?

RichardJNew Member

asked in General Questions

iOS and Android - Separate or combined?

Hello,I just started out using Revenue Cat, and like it very much.So, a basic “best practice” question.I have an app that exist on both iOS and on Android. Right now, in my initial setup, I have combined the products for the different platforms into the same offering, and same entitlement.Is there a risk that by doing this, the apps will get confused when downloading offerings?Or, is it clear-cut behind the scenes, that the iOS app only gets iOS products, and the Android app only gets Android products?Alternatively, is it better to separate out the products into their respective platform (iOS offering/entitlement and Android offering/entitlement)?My question is primarily asked from a technical perspective. But other aspects are of course of interest too.Here are two screenshots of my current setup.One of my two offerings My Entitlement setupThanks,/Richard

adnanNew Member

asked in General Questions

Duplicate store_transaction_id in transaction exports

Hi I'm having problem with raw data which I get from Revenucat. If I talk about this problem, the data is coming in dublicated. store_transaction_id that occur in one day are dublicated. Actually, that day is happening and I think store_transaction_id should be singular value for unique users. So what am I missing? If you have any suggestions, please feel free to comment. Best Regards

Abey ShiferawNew Member

asked in General Questions

Will RevenueCat differentiate between IAP purchases and subscriptions made with other packages in combination with RevenueCat sdk

Hi there, i am currently working on an app that have both consumable purchases and subscriptions, and i have implemented the subscriptions with revenue cat, but i have used another package for the consumables which has noting to do with revnuecat, so will revenue cat consider the consumable purchases made with my app to be revenue made with using revenue cat services, from the sandbox data that whats it looks like.

gbeslerNew Member

posted in General Questions

Unknown Error by Apple

Hello, We are receiving high volume of Unknown Error from Apple during the purchase. Let’s say 1 of 8 users clicked free trial start button gets this error with Revenue Cat. Before we had the same problem as well.“There was a problem with the App Store.”Is that normal ratio? I believe there is something weird. Best,Gokhan

AnhNew Member

asked in General Questions

Handle subscriptions with external accounts?

I’m building an iOS app with a backend providing user accounts. Not sure what the best practice to integrate it. Each user is supposed to have an active subscription (with a free trial in the beginning). I set this up in App Store Connect. The backend includes a webhook that is triggered by RevenueCat. When anything happens, I refresh the latest customer info and update the User table. In the iOS app, I use the RC API to retrieve the customer info and active subscriptions. I set the Transfer behavior to Block to make sure one subscription is good for one user account only. Whenever the user logs in, I updated the RC id with the proper user id. Do I miss something? How to properly handle Restore purchase?

Artyom TitovNew Member

asked in General Questions

Making purchases with "Block Restores" restore behaviour

Hello! As the title suggests, I’m concerned about making purchases with “Block Restores” restore behaviour for our project. Our app requires an account to make a subscription purchase, and requires the user to be logged into that account to use any subscription entitled features. If a user under Account A makes a purchase of a subscription and cancels it some time in the future, then signs in to Account B - could it be possible for him to purchase a subscription again (under the same Apple ID), but now attached to Account B? I’ve only been able to try out this scenario in the Sandbox environment (which is full of its own quirks), so I’m really interested in how RevenueCat handles this case in production. Or will it still raise “there’s already another user using the same receipt” type of an error, regardless of any circumstances?

bakuaNew Member

asked in General Questions

How to create purchase for Stripe paid ivoice without subscription or checkout session

Hello, In Stripe you have a product and a customer.Product has a one off payment, e.g. it is not recurring. Customer is created in advance in RC and also in Stripe with some metadata as app user id etc. I have a codeless solution in Integromat where I want to listen on Stripe event, then get app user id metadata for purchase from Stripe and create new Purchase in RC.However, in Stripe you have multiple ways how to charge users. The one I am interested in is that I go to Stripe, and create an invoice to existing customer that they should pay. Once it’s paid, they should be granted a lifetime entitlement in RC. This way user gets an email into their inbox with a direct pay link. The problem is that this method doesn’t create a checkout session, so there is no event for completing checkout session with session id to send to RC. Also, there is no subscription created in Stripe, because Stripe allows to create subscriptions only for recurring prices and this one is one off payment. So the

Luca SadurnyNew Member

asked in General Questions

EXPIRATION event not triggered

Hi!I have this customer https://app.revenuecat.com/customers/ef084a7e/64164405which had BILLING_ISSUE and CANCELLATION events but no EXPIRATION event, although the "grace_period_expiration_at_ms" is passed. We are relying on EXPIRATION event to remove access.Can you check why there’s no EXPIRATION EVENT?

UlyssesAlvesDedicated Member

asked in General Questions

Is my app required to have a subscription management screen?

My app is available both on iOS and Android platforms, which means some of my users will be purchasing subscriptions on App Store and other users will be purchasing subscriptions on Google Play.RevenueCat’s documentation states the following in section “Sharing Subscriptions Across Apps and Platforms”Managing SubscriptionsA user can only manage their subscription on the platform it was purchased from. My doubt is: can I just redirect the user to either Google Play or App Store for him to manage his subscription at these stores manually? Or is it a requirement that my app should have a subscription management screen which allows the user to manage his subscription (downgrade, upgrade, cancel) from inside my app?I understand it would be much more user-friendly to allow the user to manage his subscription from inside the app, but I want to avoid as much implementation as possible for the first versions of my app, so that I can focus more on the required things and less on the improvements

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