General Questions

Get help with anything related to RevenueCat.

  • 1,321 Posts
  • 3,390 Replies

1321 Posts

D
dkobiaNew Member
asked in General Questions

Import Decoded App Store Receipt

We would like to import old receipts. Unfortunately they are not raw base64 but have been decoded into JSON. How would we import these into RevenueCat?

1
kaitlin
RevenueCat Staff
1 year ago
A
amsdamsgramDedicated Member
asked in General Questions

Issue with Google Play Store setup

Hi, We are having issue with the Google Play Store setup.We’re seeing the following error: Invalid Play Store credentials.We’ve checked all the posts already regarding the issue.But we’ve also noticed that the RevenueCat Service Account doesn’t seem to be correctly linked to Google Cloud. We’ve followed the documentation and already granted access to the service account on the Play Store but it is still not appearing in the permission section of the service account on Google Cloud. Do you know where this issue could come from? Thank you,Damien

3
H
RevenueCat Staff
1 year ago
T
Thomas AnderlHelper
asked in General Questions

Understanding "Restore Purchase"

So I understand the basic idea of how the restore functionality works, but I dont see how this could become a problem in my application and thus wanted to ask if I am missing something here. My users can only sign in with their phone number and alle purchases are only possible after a login.Let’s say that a user changes phone, the user will get a new phone and sign in with the new phone but the same phone number - As the purchases are attached to the Play/Apple account and the purchases are also saved on their accounts within their app, they could switch phone and not lose any functionality. Is there any scenario missing here where I would need “Restore Purchases” ? Apple rejected by production app due this functionality being missing, but I dont see, why I would need this.

2
T
1 year ago
vvil_hvn
vvil_hvnNew Member
asked in General Questions

Which webhook event is sent by RevenueCat when BILLING_ERROR is fixed by user?

I am using the webhook system to keep my user's subscription up to date and if there is a BILLING_ERROR I need to set some properties on the User object in my database so that the user is reminded when they sign into the app to fix the billing error.If there is a billing issue the webhook "CANCELLATION" webhook event is sent with the cancel_reason of "BILLING_ERROR".This is all working fine for helping me to alert the user when they have a billing issue but how does my server get notified when the user fixes their billing issue so that I can update my database accordingly?I was looking at the webhooks and it looks like it would be the UNCANCELLATION webhook event but I don't see anywhere in the documentation confirming this??Also would there be a UNCANCELLATION.reason on the event object?Does anyone know if this is the case?

7
Jens
RevenueCat Staff
1 year ago
J
jamalNew Member
asked in General Questions

How can I get the free pay wall

so I was watching this video from RevenueCat Youtube channel and now I don’t know how I can request that free pay wall for me? 

1
cody
RevenueCat Staff
1 year ago
T
Tomas MMember
asked in General Questions

StoreProduct.localizedPriceString in USD

Hi,I am an absolute beginner when it comes to using the Revenue Cat SDK. So this might be a stupid question.  I have set up my product in Appstore,  Revenue Cat and installed the SDK.  When testing the API I get all of the information about the product back correctly in the app, apart from all prices are in USD ( hoped for SEK, app localisation Sweden).  I have tested both in a simulator and on a physical device( logged in to my account).After reading a few blog posts it seems that this (prices in USD) is what should be expected as long as the app is in a test environment but not a problem once the app is in production. So my question is have I understood this correctly or have I done something wrong?   

1
H
RevenueCat Staff
1 year ago
B
bridgevcNew Member
asked in General Questions

Is there an option to choose whether to offer benefits or not?

I'm trying to add a free trial benefit to Android in-app billing. Is there an option to choose whether to offer benefits or not? We're trying to add a free trial benefit, not a promotion.What if you want to distinguish whether or not to give benefits based on specific conditions for the same product?I can set the Google console to give benefits only when I am a new subscriber, but I want to choose whether or not to give benefits in other cases.

1
H
RevenueCat Staff
1 year ago
B
bridgevcNew Member
asked in General Questions

Does the getCustomerInfo function work periodically in a non-sandbox environment?

Documentation indicates that getCustomerInfo is updated every 5 minutes in a sandbox environment, and similarly, in a sandbox environment, the maximum number of updates may be limited even for subscriptions. But does it work well in production? In other words, is it OK to call getCustomerInfo every time the user tries to access the content to check eligibility? ++The SDK caches the user's subscription information to reduce your app's reliance on the network. Users who unlock entitlements will be able to access them even without an internet connection. The SDK will update the cache if it's older than 5 minutes, but only if you call getCustomerInfo(), make a purchase, or restore purchases, so it's a good idea to call getCustomerInfo() any time a user accesses premium content.   I read the above. Does getCustomerInfo mean that it is automatically updated every 5 minutes in case of purchase or restoration without calling it separately, and if not, it should be called and used every time to

1
H
RevenueCat Staff
1 year ago
B
Bora KorkutNew Member
asked in General Questions

App Review Rejection - Always validate receipts against the production App Store first.

Hello everyone, I have a photo filtering app, and it was working fine for few months. However, on my last update ı got a rejection due to the following screenshot.Between the last approved update, I only added some new images. I changed nothing about to app’s functionality. My guess is that when you accept the In-App Subscription deal it takes some time ( 4-5 seconds) to approve the transaction and close the Pay Wall Sheet. I don’t know why this delay is happening but this must be their cause of rejection.I am new to the iOS development and I constructed the In-App Purchases part of my app by watching the videos of RevenueCat. I don’t know where to start looking any help is appreciated.Thank you for reading this far have a nice day,Bora 

3
Michael Fogel
RevenueCat Staff
1 year ago
T
Tobin HarrisActive Member
asked in General Questions

iOS offerings empty only after successful app store review (testing with promo code)

Our iOS app works ok in TestFlight but subscription offerings is coming back empty once the app is approved by apple. Our steps arePost to TestFlight prior to review  Launch app and go to subscription screen - works fine Send for Apple Review (set to manual release) App passes Apple Review Download with a promo code Launch app and go to subscription screen - no products! Try restoring purchases - no products!Obviously we’d like to make sure this works before we manually release, is there anything that might be stopping the offerings/products showing after the Apple Review. Is it the promo code? Or perhaps something else?Things we’ve checkedThe bundle ID is correct The in-app purchase entitlement is present There are products in the offerings Our products on the App Store have passed approval

8
S
1 year ago
M
Matt GraysonNew Member
asked in General Questions

IAP promo code redemptions appearing as purchases in the RC console

I have distributed a bunch of promo codes for my IAPs. When these promo codes are redeemed, they appear as normal purchases in revenue cat console. I can’t tell them apart from actual purchases. Is it possible to discern one from the other in the console?

7
V
1 year ago
C
clint nielsen
asked in General Questions

WatchOS App (no companion app) - Offerings/Purchases work in xcode simulator but not on Watch device or Testflight app

Trying to implement auto-renew subscriptions w Revenuecat.In the simulator, my Watch subscription purchases work successfully with [Environment: Xcode] showing up on the purchase. But no offers/product show up when running on a watch device, both in the Xcode simulator & Testflight.My app environment:RevenueCat dashboard:Bundle id.: com.app-name (but also tried com.app-name.watchkitapp) Xcode:Bundle id.: com.app-name, also tried com.app-name.watchkitapp App Store Connect:Bundle id.: com.app-name Note:I have a .storekit file generated from my appstore connect account, and it’s respective StoreKitTestCertificate.cer  My error logs when running from Xcode on Watch Series 8 device: 2022-12-25 00:44:00.136043-0800 App Name Watch App[613:570522] [Purchases] - ERROR: 🍎‼️ SKProductsRequest took too long to complete.2022-12-25 00:44:00.137777-0800 App Name Watch App[613:570522] [Purchases] - ERROR: 🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsMa

1
Ryan Glanz
RevenueCat Staff
1 year ago
K
KumarNew Member
asked in General Questions

How to use

I am using revenuecat unity latest sdk and unity version 2021.3.4f1 . Then i am able to make build .But when i am importing unity iap latest sdk then build is faild and showing error. Error image is attached with the file. My quistion is if i am using revenuecat unity sdk then i dont need unity iap plugin or if needed then how to make build ?You Installation document is very poor , there is no proper way that what to do or how to use it.

1
Michael Fogel
RevenueCat Staff
1 year ago
K
kkkkNew Member
posted in General Questions

What happens if no upgrade to the Starter or Pro plan

What happens if my app exceeds $10k MTR in a month on the Free plan, and no upgrade to the Starter or Pro plan. the IAP feature will still working?

1
S
1 year ago
P
Paul FinlayNew Member
asked in General Questions

Price Discrepancy

I have a purchase page in my app and I using the revenue cat offering to get the data on prices.I am showing the localizedPriceString and it is saying €129.99 (for example).But.. when the user clicks to buy that product, the apple purchase dialog has a different amount €139.99 (for example).I have checked the price on the RCPackage and on the storeProduct property of that. How can i get these to match?

1
Ryan Glanz
RevenueCat Staff
1 year ago
T
ThanhTrungNew Member
asked in General Questions

React native - How to change apple store subscription to google play store subscription?

I subscribe on apple store then subscribe on apple store but google store gives the error "Unable to export data from the server"

1
Ryan Glanz
RevenueCat Staff
1 year ago
E
Eren ÇelikNew Member
asked in General Questions

Reusable Product ID

Hi,Can we use the iap product ids for our application in the App Store in another project after uninstalling the application?

1
H
RevenueCat Staff
1 year ago
E
Eric DHNew Member
asked in General Questions

Offer code redemption via URL in App Store - is offer code exposed?

Hello! I’ve been having a hard time finding a definitive answer in Apple’s docs. As some of these offer code flows appear to only be fully testable in production, it’d be helpful to see if I can get an answer ahead of time.If we use RevenueCat’s recommended method for redeeming App Store offer codes - that is, creating a custom URL and linking to the App Store where the code is automatically redeemed, does anyone know if the code is exposed to the subscriber at any point in that flow?Is the offer code shown in the customer’s emailed receipt from the App Store?We are investigating to see if we can use offer codes to drive discounts in the App Store without exposing those codes to users. So if there is any part of this flow that might expose that code, we’d love to know.Thank you!

2
E
1 year ago
J
Jake ShelleyNew Member
asked in General Questions

Will setting up webhooks with an "App Store Connect App-Specific Shared Secret" work if we're using consumables?

Hi there!I’m building an app that uses consumables and I was hoping I’d still be able to use RevenueCat.I want to setup Webhooks so that I can use RevenueCat’s system to pass the UUID of the customer in through the payload.I know to set up Webhooks, I can add a “App Store Connect App-Specific Shared Secret”, however on AppStoreConnect Apple states that:The app-specific shared secret is a unique code to receive receipts for only this app’s auto-renewable subscriptions Does this mean that if I’m only using non-renewing consumable products, I can’t use the generated token?

1
cody
RevenueCat Staff
1 year ago
H
HuzziNew Member
asked in General Questions

Purchasing subscription

I’m following the Magic Weather App, all working fine but I want to update customer’s record to indicate that they subscribed. According to the quick guide I need to have the following code but the sample code missing this bit of code. My question is how is working? Does Purchases.getCustomerInfo() does the actual purchase? Please advise.try { CustomerInfo customerInfo = await Purchases.purchasePackage(package); var isPro = customerInfo.entitlements.all["my_entitlement_identifier"].isActive; if (isPro) { // Unlock that great "pro" content }} on PlatformException catch (e) { var errorCode = PurchasesErrorHelper.getErrorCode(e); if (errorCode != PurchasesErrorCode.purchaseCancelledError) { showError(e); }}This is the code from the sample.  void perfomMagic() async { setState(() { _isLoading = true; }); CustomerInfo customerInfo = await Purchases.getCustomerInfo(); if (customerInfo.entitlements.all[entitlementID] != null && custom

2
H
1 year ago
R
RafaelNew Member
asked in General Questions

Consent required? (GDPR, EU)

In order to use Revenuecat in our app. What do we have to do from a legal perspective?Do we need to display a consent? (Tracker?)Do we have to inform the user on app start that we are using cookies?Anything else?Thanks

1
sharif
RevenueCat Staff
1 year ago
T
Todd HoffHelper
asked in General Questions

Login Not Associating UID from Apple Sign In With Anonymous Purchase

The scenario is someone makes a purchase without an apple login so I see the subscription in the sandbox with an anonymous ID. Then they log in using sign in with apple. Since I now have the user ID I log in to RevenueCat with the new ID assuming it will be associated with the anonymous ID and the purchasing info returned will say the subscription is active. It doesn’t do the association and the entitlements are empty. func handle(_ authResult: Result<ASAuthorization, Error>) { print("Authorization HANDLE") switch authResult { case.success(let auth): Logger.su.info("Authorization successful: \(auth)") switch auth.credential { case let credential as ASAuthorizationAppleIDCredential: Logger.su.info("Authorization credential: \(credential) user:\(credential.user)") Purchases.shared.logIn(credential.user) { (purchaserInfo, created, error) in if let error = error {

3
H
RevenueCat Staff
1 year ago
D
dom617New Member
posted in General Questions

Policy on split testing in app purchases

Does anyone know what apples policy on split testing prices for the same in app purchase (non renewable)?I just submitted a new build with new in app purchase plans and they rejected it asking...1/ “Whats the differecne between 9.99 and 19.99 lifetime pro plans?” (theres nothing, im just split testing)2/ “How do we access your 9.99 lifetime plan, we can only see your 19.99 option“Not sure how to reply as Im not sure of the app store policy. Any pointers would be greatly appreciated.Thank you!

2
H
RevenueCat Staff
1 year ago
Anthony
AnthonyNew Member
posted in General Questions

How should i structure my offerings?

Hey all 👋 I'm currently making an app using RCs Flutter SDK and I'm excited to get integrated. I believe I've wrapped my head around entitlements, packages, and offerings and what input on my future offerings.  My budgeting app will have 2 entitlements for standard and premium subscriptions. I also plan to sell monthly and yearly subscriptions on iOS and Android.  So far, everything seems normal and similar to the products examples on the doc site.  My twist is that service I offer will only allow users to connect to N financial institutions based on the subscription level a user chooses. I want to be able to offer the standard plan with a default entitlement of 3 linked institutions and the premium with a default of 7 institutions.  I'm also planning to allow users to change their linked institutions limit manually (from 3 to 5 for example) and have their monthly/yearly subscription reflect that change in cost.  My question is, will I have to make an entitlement for each amount of li

7
Anthony
1 year ago
D
dnlsdnNew Member
asked in General Questions

Spent 0 USD for some costumer

Hi, I saw that for some costumers in Spent line the numbero is 0 and if I check costumer cronology it happens only for who use a promo code like “3 free trial days”(not everyone but only some costumer). In details there is “started a trial of ...” and after “converted from a trial to ...” but price is 0(null). Is it because they deleted the sub?(Also if Status is Active). Is it possible that someone continue the membership without paying?Thanks all!Daniel Sadun

1
H
RevenueCat Staff
1 year ago

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