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Get help with anything related to RevenueCat.

  • 1,580 Posts
  • 3,966 Replies
1580 Posts
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test-user-a9a42dNew Member
asked in General Questions
react-native-purchases -expo react native application. and i need to know the status of purchase start to end process

currently i,m developing the expo react native application ,when i try to purchase the subscription in ios(react-native-purchase),take sometime to show ios purchase prompt and i need to show the spinner/loader before purchase prompt open and i have no idea,when ios subscription prompt open and close and anyone please sortout this issue? 

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RevenueCat Staff
1 year ago
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Alex-T-677a73New Member
asked in General Questions
Potential Subscription Error due to pending developer release

Hello all, I recently released an update for an app I created and to ensure subscriptions worked I gave myself a promo code while the app was in pending developer release.Rather than using a promo code I made an actual subscription purchase which went through fine. My bank account was debited and everything was unlocked. I have now a few weeks later reinstalled the app and no subscription can be found when restoring subscriptions. It shows as active in my phone settings subscriptions and when I try to make a new subscription in my app the ios popup says I am already subscribed. Has anyone ever heard of an error where when making real purchases with a pending release it can prevent your receipt from validating thus making your Revenue Cat subscription not work?

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Ryan Glanz
RevenueCat Staff
1 year ago
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Enrique MendezNew Member
asked in General Questions
Need help with implementing promo codes for subscription discounts

I'm currently facing an issue with implementing promo codes in my app. Currently, my app has only one subscription, but we would like to provide different "promo codes" that offer discounts on the subscription based on the code entered. After reading the documentation on promo codes for Android, I discovered that the Play Console promo codes don't exactly meet our requirements. They only allow for providing free trials to users and don't directly support subscription discounts. However, I came across the "subscription offers" feature and had an idea of creating a subscription offer with the criteria "developer determined." This way, I could create an offer with a discount and maintain a list of valid codes within the app. When a user enters a valid code on the app paywall, the offer with the discounted price should be applied to their purchase. With this plan in mind, I created a developer-determined offer yesterday. Today, I'm trying to find a way to retrieve that offer within the app

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Upstrive
1 day ago
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test-user-a9a42dNew Member
asked in General Questions
react-native-purchages..i need to get information ,when purchase prompt open in ios

currently i,m developing the expo react native application ,when i try to purchase the subscription in ios(react-native-purchase),take sometime to show ios purchase prompt and i need to show the spinner/loader before purchase prompt open and anyone please sortout this issue? 

1
cody
RevenueCat Staff
1 year ago
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pavel-nikolov-2048d2New Member
asked in General Questions
Duplicate sandbox transactions

The same sandbox transaction is sent to RevenueCat every time I close and open the app in the iOS simulator. Therefore I’m seeing it multiple times in the Overview:Is this normal when testing with the simulator? 

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1 year ago
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Armando JimenezMember
asked in General Questions
Prod Purchases in Android not getting reported to RC

I am seeing some purchases and trial that are not being reported to Revenuecat. For example, someone purchased the monthly option, and I can see it in Google Play, but not in RC, did not receive a webhook and I can’t see it in my customers by using the purchase ID. This also happened with a trial. Do this users have the entitlement? What is happening?Attached the images.

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cody
RevenueCat Staff
1 year ago
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FGregoriNew Member
asked in General Questions
React Native Android still make test purchases on production release

Hi everyone, I put my app in Production yesterday and on every device I tested the sandbox purchase is still being presented.Is there something I need to change to enter production mode? From what I saw in the documentation it was supposed to be something automatic, but I would like to know if there is something I can do to fix this. Thanks!

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1 year ago
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spirikleActive Member
asked in General Questions
Flutter- Email attribute issue

I am using the subscriber attributes of the purchase request to know the email id of the user. I am using purchases_flutter: 4.12.0.At the start of my app i call this helper method :await Purchases.setEmail(mail);Here, the mail variable is a String.However, at my backend I am receiving the body as this:" subscriber_attributes: { '$email': [Object] },"Why?

1
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RevenueCat Staff
1 year ago
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spirikleActive Member
asked in General Questions
Product price approximated

I have two products with prices in Rs. 359 and Rs. 1079 in my Google Play Console but whenever I am using the SDK in my Flutter app, I am getting the prices as Rs. 360 and Rs. 1100. Why is this?

1
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1 year ago
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sebastian-2bd564New Member
asked in General Questions
How to do Apple monthly subscription grace period testing?

Hi there,I am testing a monthly renewing subscription and it’s going great with RevenueCat (thank you). I enabled the grace period on the subscription in the app store for sandbox only. I want to test it, to see what happens and what my app will do. I imagine, there will be one of these “Had a billing issue” events in the customer history and the subscription entitlement will remain active.But my question is, do I have to just wait for the sandbox to throw one of these billing issues into the mix and continually refresh the page waiting for it? It’s tedious to refresh the page because the sandbox data checkbox unticks itself also. Is there anyway to force a billing issue in order to force the grace period being triggered to be able to test this case?What I want to get out of the testing is:To see how long the grace period lasts in the sandbox environment. The one I set in the app store is for 16 days, but is the sandbox one also accelerated? To see with my own eyes, my app remaining in

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sharif
RevenueCat Staff
1 year ago
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NickANew Member
asked in General Questions
Web Payment Alternatives Methods

Hi,We are planning to integrate a payment gateway to our app’s web version however Stripe isn’t supported in our country (Philippines). I can’t find relevant documentation for the SDK for any sort of postback or equivalents.Since we are already using RevenueCat, is there a way we can proceed without switching to another IAP platform entirely?I’d love to hear from you if you have any suggestions (aside from opening a Stripe Atlas account).

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Ryan Glanz
RevenueCat Staff
1 year ago
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ManuelNew Member
asked in General Questions
Grey screen when try to launch Paywall

In my test track Android app, Every time I try for initiate the process of purchase I have a grey screen with no text or indication of what is happening. I cant execute a test purchase at all. Can someone help me?The image shows the status of my project. 

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M
7 months ago
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nxx-f59e3eNew Member
asked in General Questions
Credentials need attention in Android Project

I previously added and enabled the Google Play Android Developer API to a Google project I created. I also created a service account and correctly set the permissions for app and financial access. However, I'm experiencing errors related to the Purchase API, and I'm unable to proceed with my next steps.Has anybody else had issue like this and managed to resolve them?Thanks :)

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cody
RevenueCat Staff
1 year ago
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Mike DavisDedicated Member
asked in General Questions
Can a User Purchase Two Things at Once?

Here’s my scenario:I would like for our users to be able to purchase a course (one-time, non-consumable purchase), and with their purchase they get a certain number of free months of a premium subscription for free.  I’m sure that we can achieve the free months with a promo code.  Ideally, the subscription would become auto-renewing after the free period has expired, but if that’s not possible, it would be okay to just have it expire, and then we could prompt users to renew it inside the app.The question is: how can we enable the user to essentially purchase both of these products with only one transaction?TIA!P.S. The app is being built in React Native for both iOS and Android, so solutions should ideally work with both the Apple and Google Play stores.

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1 year ago
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Notorious DevNew Member
asked in General Questions
Whats the Best way to listen to an active Subscription

Hey RC community could someone please tell me the very Best way to check for an active subscription ?My Current implementation is customerInfo.entitlements.active.isNotEmptyat One Point my implementation was  listening to the expiration datecustomerInfo.latestExpirationDate.then  added 3 Days to it , which would give the user at least 3 days to have premium service, should in case there’s subscription verification delay from RC database, I implemented this because I have noticed that sometimes when I Hot Restart my App, 1 out of 50 times it loses Subscription and then it regain after another hot restart  , this mostly happened when its time for the Sandbox to renew the subscription, by adding a Day or more to the current subscription latestExpirationDate. it give a lot of room for the server to correct itself and not make customer lose premium service.I don't know if this behavior only exist in debug mode. could someone please tell me, if I should be be worried about this in production

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Michael Fogel
RevenueCat Staff
1 year ago
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jp97Active Member
asked in General Questions
Can I use Revenuecat webhooks in development?

Some context I am creating an application that already has an existing web app. The web apps payments are done via Stripe. The mobile app I am building will have payments done via Revenuecat. I am setting a property on my user object to let me know which platform the user has used in order to pay for a subscription. Why am I doing this?If they have payed using stripe on web then I need to let them have access to all premium features on the mobile app. They should not have to pay for a subscription on the mobile app as well. Stripe makes this very easy with their Webhooks. When a user subscribes, a Webhook event gets sent to the backend that tells the user object to update the subscriptionPlatform to “web”. This way I know that the user has subscribed on web, should get access to all premium features on mobile too without duplicate subscribing, and should be directed to the web app to handle anything to do with their subscription. Stripe also allows all of this to be tested in developme

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Ryan Glanz
RevenueCat Staff
1 year ago
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SuperFlyGamesNew Member
asked in General Questions
How to get current active/trail user count?

Hi all,I have noticed a number of apps in the iOS store that are able to show me how many active subscribers, by simply logging in. They can even display them on widgets! How are they able to get this number with me just logging in? Are they using some call in the REST API? I can’t seem to figure it out!Any information would be greatly appreciated as I am trying to make a small app to track my active count on my LaMetric clock.Many thanks,Dan 

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1 year ago
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bill-mabry-4158ad
asked in General Questions
Expected behavior for Testflight testing

Hi all,When testing monthly subscriptions for an IOS app in Testflight, I have created 30+ test users via gmail accounts. Each time I have a new user create an account on my app and subscribe, the Sandbox data in Revenuecat switches all the Customer info to that new ID (uid in Firebase), including backdating activity. Is that expected behavior, or should each new account (aka new firebase UID) have it’s own identity in the Revenuecat Sandbox, so I can accurately test? Here is some example history for the current user. Does this look normal? I did have the user logout of their app for less than 24 hours but they did not “opt out” of renewal.Also see the transfer of the subscription. Is that how the testing works?  

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cody
RevenueCat Staff
1 year ago
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erica-New Member
asked in General Questions
Implementing Developer Determined Offer with Android

I’m trying to apply a developer-determined offer in the app.Using react-native-purchases 6.0.0.I’m able to fetch the Offerings using `Purchases.getOfferings()` and I can see the discount as an option in what is returned. packageType: 'MONTHLY', product: { discounts: [ { cycles: 12, periodNumberOfUnits: 1, priceString: '$2.99', period: 'P1M', price: 2.9899999999999998, periodUnit: 'MONTH', identifier: '12_month_25_percent' } ],However, I am unsure on how to then apply this offer.purchasePackage and purchaseSubscriptionOption each don’t seem to offer an option to apply the discount.purchaseDiscountedProduct  and purchaseDiscountedPackage say they only apply only to iOS.So how should I apply a developer determined offer in android when making a purchase?https://www.revenuecat.com/docs/google-play-offers#eligibility-criteria

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MarcosC
RevenueCat Staff
1 year ago
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jp97Active Member
asked in General Questions
Service Account Credentials JSON - Credentials need attention

I made and remade this service account credentials JSON multiple times and it still won’t work. I even created a new google cloud project and made a new service account there. Did the whole process outlined in the docs to create the service account with pub/sub admin etc and it fails to work.  I keep getting an error that the “credentials need attention”. It doesn’t seem to have any problem accessing my subscription products in the google play console. However, in each product it also says beside “Store Status” - “Could not check” and “Connection issue - Make sure the service account credentials JSON is configured properly.” Has anybody else had issue like this and managed to resolve them?  Thanks,  Jay

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S
3 months ago
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daonbNew Member
asked in General Questions
There's a cache that's slowing me to a grind

I’m working on integrating rc to my WebRTC signaling server and it’s hard. Last evening, I deleted all the users from revenuecat and flushed the server’s db.  This morning I subscribed and got an event with the userId from yesterday 🪦 I’m using 💯capacitor-purchases 💯 but I don’t believe it has a cache.Are all caches disabled for sandbox users? 

2
D
1 year ago
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kity-847e4fNew Member
asked in General Questions
How to get current app version in Webhook Event and GET /subscriber REST API?

How to get current app version in Webhook Event and GET /subscriber REST API?

2
K
1 year ago
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zumatrahiaNew Member
asked in General Questions
I use play Store id instead of RevenueCat id. Is it corect?

Hello my subscription id is lotto_world_pro and base id is lotto-world-pro-monthly. in revenuecat my id for this product is lotto_world_pro:lotto-world-pro-monthly. When i use the code below in flutter if i use revenuecat id i receive a product not found error but if i use just lotto_world_pro(sub id) it works well and revenuecat sees my transactions. Am i doing it right? Shouldn’t the revenuecat id sholud work?Future<void> _getAndroidProductsSubs() async {    try {      androidSubs = await Purchases.getProducts(        [                'lotto_world_pro',        ],        type: PurchaseType.subs,      );    } on PlatformException catch (e) {      debugPrint(e.toString());    }  } 

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MarcosC
RevenueCat Staff
1 year ago
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jason-sharp-ee31b9New Member
asked in General Questions
How to update "total spent" for select customers when amount is wrong

We implemented iOS offer codes, but not with revenueCat properly. So now subscriptions are being read, but the total paid / revenue is $0, when in reality it’s not.Is there a way to custom edit individual entries?

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H
RevenueCat Staff
1 year ago
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evripideskyriacouNew Member
asked in General Questions
Is there a way to know if a user previously had a free trial on iOS and android - flutter

is there any way to check if the user already took the trial? I want to know this information to stop showing the ad for the trial because already took it one time

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fellipetav
4 months ago

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