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General Questions

Get help with anything related to RevenueCat.

1,343 Posts
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fisherNew Member

asked in General Questions

iOS user changes country between download app and subscribe, then the subscription is not activated.

the subscription time is messed up toowhat I tried:grant entitlement manually; give the user promo code; ask him to switch back to original country; delete the user from db and give him promo code.none worked.have to ask for the refund.

1 year ago

DiomedeaNew Member

asked in General Questions

RevenueCat & Cocos2d-x

Hi everybody,my App (opti*Map for Android and iOS) offers in-app purchases. Up to now I used the SDKBOX IAP library which unfortunately is not supported anymore.Therefore I would like to migrate to RevenueCat!Has anybody in this community successfully implemented RevenueCat in a Cocos2d-x Project which is mainly programmed in C++?Thanks for your answers and best regards,Jens

1 year ago

GolfifyMember

asked in General Questions

App name shows after product title for Android

Hi, Product titles on Android seem to show “Product Name (<App Name>)”, which is super annoying for displaying in UI. Is there a way to prevent the app name being added to the end of the product name? Similar question on SO. https://stackoverflow.com/questions/16657310/how-can-i-avoid-app-names-in-inapp-item-titles-returned-from-google-play-getskud Thanks !

1 year ago

Radu SActive Member

posted in General Questions

Missing webhook deliveries for events during the Nov 23 outage

Greetings, RevenueCat team & community Yesterday I found out that some customers don’t have premium access anymore to my client’s app - the premium access is offered through a monthly recurring subscription. Looking at their profiles in RevenueCat, a colleague noticed that the webhook delivery for the Renewal event was missing in the dashboard - please see the attached image. Thus, our backend had no idea that the subscription should be extended. Now we are in a situation where some customers paid, but don’t have access anymore. I exported a custom CSV list from RevenueCat for all renewals done on Nov 23 and checked them one by one, out of about 120 renewal events, 12 had missing webhook deliveries. I provided that list to my teammate and he manually fixed them in our database. However, there are probably more customers impacted than what I managed to find. Here comes the part where I need your help: Is there a way for us to get a complete list of impacted users so we can manually

1 year ago

VenusNew Member

asked in General Questions

Testing mode to live in flutter/ How to make live subscription after testing in flutter

I’ve implemented in-app-subscription of google playstore using revenuecat and it’s working in testing/sandbox mode. Now I want to go live with in-app-subscription, Does same public api key will work? What steps I’ve to take?

1 year ago

brian mcdonaldMember

asked in General Questions

cant get revenue cat installed

is there any phone support - I spend a day trying with both cocoa and swift package manager - nothing seems to work.

1 year ago

amsdamsgramDedicated Member

asked in General Questions

tmaihoffNew Member

asked in General Questions

Is it save to show the App User ID to the user?

Is it save to show the App User ID to the users in the app or does that hold any potential for abuse? My app uses anonymous IDs only. When users contact me for support, I can’t link their email addresses to their RevenueCat profiles. I was thinking about showing the App User ID to my users in the app so they can append it if they contact me. Is that safe or not a good idea? Looking forward to your answers.

1 year ago

dustin_hstkNew Member

asked in General Questions

Force Sandbox for promotion through API, no SDK?

Hey all,Im trying to set up some test/sandbox data but dont seem to be able to make sandbox promotions. At first tried using the customer management portal with the Sandbox Data checked, but that seems to have still made the promotion a production version. And getting the user shows that the subscription generated is_sandbox is false. I then tried using the api with a secret token through postman but it still has the subscription set to prod. Is there a header or value that needs to be set to avoid the automagic and force it to pick prod or sandbox?Edit: Just a little extra info, my use case is a backend dev that is pulling data from RC to confirm active entitlements for access permissions. In our development envs we want to keep at least one user with a lifetime subscription that wont expire so we can test the subscription requirement for auth.

1 year ago

BitSplitNew Member

asked in General Questions

Flutter - buying yearly and lifetime packages at the same time

Hello,My app has 2 plans: yearly and lifetime.I’m trying to understand what happens when:1. First a user buys the yearly one,2. Then the user buys the lifetime one.Will the yearly one be canceled automatically in each platform: Android and iOS?

1 year ago

AbhijeetNew Member

asked in General Questions

Android : consumable IAP : StroreProduct.title contains unwanted string - (xyz.xyz (unreviewed))

Is it normal to get a string in title for IAP Product ?

1 year ago

RafaelNew Member

asked in General Questions

Consent required? (GDPR, EU)

In order to use Revenuecat in our app. What do we have to do from a legal perspective?Do we need to display a consent? (Tracker?)Do we have to inform the user on app start that we are using cookies?Anything else?Thanks

1 year ago

reviveMember

asked in General Questions

Error There is an issue with your configuration. ( android) React Native

1 year ago

EliotNew Member

asked in General Questions

429 on Get Subscriber when using the suggested webhook implementation

We implemented the suggested Webhook implementation. From the docs: “To simplify the logic of handling different webhook types, we recommend creating a polling system using the GET /subscribers REST API to sync the subscription status of the customer from RevenueCat to your database. Then, each webhook event can simply be a trigger to call this sync function.” We implemented this solution. However, with this suggested implementation we get a lot of 429 (Rate Limit) error: We have a fallback that will retry the call to GET /subscribers, however I was wondering if there were other workarounds you can think of? Are there plans to change this rate limit? I know other people have the same issue here

1 year ago

beneNew Member

asked in General Questions

For Users with Custom ID, how is the main app_user_id determined?

If a user is first identified with an anon ID, then logs in to my app and is signed in to revenuecat with a custom ID, does that custom ID always override as the app_user_id?The documentation explains how aliases are merged, but doesn’t say which ID is set as the main app_user_id (e.g. for webhook data). https://www.revenuecat.com/docs/user-ids#login-method-alias-behavior I’m using the Firebase RevenueCat extension, and I want to be sure that the app_user_id will always be my custom ID if one is set, because the extension syncs data to firestore via that id. If it uses the anon id, then the data will not be correctly synced. During testing it seems like this is the case, but I want to be sure. Will the custom ID always become the app_user_id?

1 year ago

Jerry SeigleNew Member

asked in General Questions

Moving purchases from one system to another

I have older app where users purchase my software using PayPal. Now that I have my app ready for the Apple App Store I am offering in-app-purchases. My question is that I have the email address and transaction numbers of my PayPal users. Is there a way that I can import this into RevenueCat so that my users can continue to use the new software without needing to purchase it again

10 months ago

AbhijeetNew Member

asked in General Questions

Is signIn must for providing restore on IAP (consumable)? - Flutter, RevenueCat

Buying Flow: >> Display IAP Consumable>> User Buying Consumable>> Ask For Login (Fedrated Sign In Flow)>> Get Unique User ID>> Store User ID on Server (Fire Store)>> Call RevenueCat SignIn>> Initiate Buying on underlying platform>> On Successful transaction RevenueCat will update Fire Store DB using webhook>> On Platform, call fire store DB to validate transaction>> Allow user to consume Product Restore Flow: >> User asked for Restore >>>> Ask user to login>> Get Unique User ID>> Validate on Fire Store>> Restore Consumable Does above flow looks good? or do we have simple alternative?Is fire store is better & simpler ?Does FireStore Auth provides multiple provider sign in Option ?Do we get Unique user id on Sign In from Google, FB, Apple etc.? any guide for implementation?

1 year ago

JaneNew Member

asked in General Questions

Will RevenueCat update expiration date automatically if iOS subscription is extended/deferred?

Hello! If a subscription is extended for a user via the AppStore’s subscriptions/extend/ endpoint, will Revenue Cat recognize the user is a subscriber even though the store side renewal date has changed?In the RevenueCat endpoint (subscribers/{app_user_id}/subscriptions/{product_identifier}/defer) that allows to do that for an Android user, I read “If the response is successful, it will contain the updated Subscriber object.” so is there is subscriber object updating to be done manually in the iOS case via RevenueCat endpoints ? 😊

1 year ago

otechkuNew Member

asked in General Questions

Google play closed testing problem

I have been following the revenuecat doc to set up a google sandbox testing. I have added testers and uploaded an aab file. But I still can’t head to the subscription section and begin to set up any products, it asks me to upload an apk file.I saw the doc and it says that ”You don’t even need to roll out the release. Just upload the APK.“I checked the play console and it says under tester that “The link will be shown here when you publish your app.”The release of the aab is still in review, is it that I must wait for the review to be over before I can continue setting up subscription in play console? Or did I miss something here? Thanks a lot for looking into this.

1 year ago

Peter BonacNew Member

asked in General Questions

Should getCustomerInfo() return Family Sharing subscription status?

The below Swift code works for authenticating subscribed purchases but does not always work for family sharing (Family Sharing is recognized by Apple but revenueCatManager.isSubscriptionActive returns false).Purchases.shared.getCustomerInfo { (customerInfo, error) in if customerInfo?.entitlements.all["Regular"]?.isActive == true { revenueCatManager.isSubscriptionActive = true let purchasedProductSet = customerInfo?.activeSubscriptions for purchasedProduct in purchasedProductSet! { product_id += purchasedProduct } let expireRenewalDate = customerInfo?.expirationDate(forEntitlement: "Regular") ?? Date() let formatter = DateFormatter() formatter.dateFormat = "MMM d, y"//"EEEE, MMMM d, yyyy h:mm:ss a zzzz" renewalDate = formatter.string(from: expireRenewalDate) } else {

1 year ago

JustinTheMarketerNew Member

asked in General Questions

Hiring a Developer to help build an app

hi - I’m new here. I have wireframes and designs for a subscription health app I’d like to build but I need a developer better than I am to help me code it. Where would you look for this person? Thanks!

5 months ago

MattFinNew Member

asked in General Questions

Empty offerings on android emulator in dev mode - should it be possible for this to work?

Hi, I appreciate this question has been asked a lot, but I’ve looked through the other answers and none match my case. I’ve looked at:This guide Help requests such as this I am using the Android emulator and I want to view my paywall with offerings. I am getting the following logs: DEBUG: ℹ️ API request started: GET /subscribers/ID/offerings2022-11-01 18:51:38.254 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ API request completed with status: GET /subscribers/ID/offerings 3042022-11-01 18:51:38.260 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: monthly_subscription_packs, yearly_subscription_packs, year1_30pct_off2022-11-01 18:51:38.261 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: monthly_subscription_a yearly_subscription_a, year1_30pct_off2022-11-01 18:51:38.695 5392-5392/com.app D/[Purchases] - DEBUG: ℹ️ Starting connection for com.android.billingclient.api.BillingClientImpl@625820

1 year ago

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