General Questions

Get help with anything related to RevenueCat.

  • 784 Posts
  • 1,925 Replies

784 Posts

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Saagar BainsNew Member
asked in General Questions

Understanding promo code redemption in RevenueCat

Hello - I’ve tried to summarise our problem as concisely as possible below: Problem: How do we understand promotion code redemption & user behaviour using RevenueCat?Context: We recently ran a promotion using codes generated in App Store Connect. Users who redeemed these codes received two months free on our product. The promotion is now complete and we want to understand what behaviour was like for this cohort. e.g. How many of these users continued with us or did they churn? What’s their LTV? etc.  Details: Within App Store Connect Reporting we can identify users who redeemed a code and see their ‘Subscriber ID’. Within RevenueCat we then have no method of tying users together i.e. there appears to be no common identifier across the two systems for a given user. Additionally it doesn’t appear that promotion codes sync across the two platforms i.e. when viewing an individual customer in RC, I can’t see within their history if they have utilised a promo code. Any advice appreciated

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9 months ago
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BizillionNew Member
asked in General Questions

How does the new EXPIRATION event handle grace periods?

Hi,I am using a web hook to track user subscription status on my server. The new EXPIRATION event seems like a good way to tell if the user should be downgraded or not. This raises a couple of questions though:If a grace period is defined in the App Store for billing issues, when does the EXPIRATION event get fired (assuming the billing issue is not resolved): before the grace period or after?Another question we have is: if a subscription is paused (possible only on Google Play), is this event (EXPIRATION) fired?Thanks!Yariv from the Bizillion team

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1 year ago
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Miklos PavelNew Member
asked in General Questions

Adding an introductory offer to an existing purchase

Hello!I have a live iOS application with a monthly and yearly offer unlocking the same functionality. Neither contain introductory offers at the moment, but I would like to create a free 7 day trial for the yearly purchase.Is it enough to simply add the introductory offer in App Store Connect to the yearly IAP or do I need to create a new one with a different ID?Are any modifications needed on the RevenueCat dashboard?Could existing users be affected in any way?

1
A
1 year ago
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Riccardo FuentesNew Member
asked in General Questions

How yo get back the previous purchases of muy clients before using revenuecat

This Is our first Time working with this tool. We are close to the release. How can we get the purchases made with the last tool? Is it possible to lose the previous subscriptions of our clients?

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ryan
RevenueCat Staff
1 year ago
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WanillaNew Member
asked in General Questions

What happens to active paid subscriptions if a promotional access is given via RevenueCat?

Hi,does anyone know how a real (paid) auto-renewable user subscription (e.g. 3 months * 30$ each 3 months) will behave on the users side (App Store / Play Store) when on the backend we give the same user a promotional access via RevenueCat in the middle of the subscription period?Thanks in advance!

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ryan
RevenueCat Staff
1 year ago
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Lee HoworkoNew Member
asked in General Questions

Is it possible to send webhooks to multiple endpoints?

We have multiple developers on the team that are working on our mobile IAP implementation, which means they all have to receive webhooks on their local dev machines to test things. So far we have been managing this by just changing the webhook URL as different people test, as well as having multiple RC apps to test with. This can be pretty cumbersome because we can’t duplicate apps, we have to create new ones fresh and go through the process of copying the existing configuration from the old app.It would be so much easier if we could just configure multiple endpoints that all webhooks get sent to. Is this possible, or something that we could get added to your backlog?Thanks.

2
SDV Services
1 month ago
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Michael TomNew Member
asked in General Questions

Inconsistent identifiers for non-subscription transaction between purchaser info and webhooks

Hey there, I was wondering what the best way to keep track of (have a unique id) non-subscription purchases is, that is usable both in frontends, and in webhooks. When accessing purchaser info after making a transaction in javascript, it gives a `revenueCatId` for each transaction, and no transaction id. However the webhooks only return `id` and `transaction_id`, with the former seeming to be related to the webhook event, and none of these ids matching each other. Because of this we have no way of knowing if an event from a webhook is the same transaction as is in someone’s app. Is there any way of getting a unique id for a transaction everywhere?

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sharif
RevenueCat Staff
1 year ago
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Jared
asked in General Questions

Is the webhook's "takehome_percentage" field accurate?

I’ve noticed that for iOS, the takehome percentage is always listed as 0.7, even though I believe for many apps it should now be 0.85. Is this hardcoded on RevenueCat’s side, or is it retrieving this value from Apple in some way?

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tina
RevenueCat Staff
1 year ago
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Tobin HarrisActive Member
asked in General Questions

Android users have to restore purchase after updating the app

We’ve just issued an update to our app yesterday.We’re getting support requests every hour from customers who were on a subscription or free trial. Their subscription is not applied to the app after the update, so they are angry and think we’ve taken their subscription away!To fix it, we just ask them to do a restore purchases. Works every time.Can anyone think why this is happening?What can we do to fix it so we don’t get hammered on support?

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1 year ago
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SwipeCoolDanceNew Member
asked in General Questions

Not receiving `RENEWAL` webhooks

Our users can use an apple promo code to get 30 days free trial.Before this, users can get 7 days free trial first.7 days free trial → 30 days free trial (granted by promo code) → normal we successfully get webhook events when 7 days free trial starts,but we found that we didn’t get events when 30 days free trial starts(we should get some events today) please help us clarify this issue, thank you 

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sharif
RevenueCat Staff
11 months ago
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StratocasterNew Member
asked in General Questions

Slow connection from Russia

Today it’s a very bad slow connection to your services from Russia. When I turn on the VPN and select the countries of the EU, then everything becomes normal. Please check.

2
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1 year ago
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Mahmoud GamilNew Member
asked in General Questions

How can i switch my app from test to live mode?

How can i switch my app from test to live mode?

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ryan
RevenueCat Staff
1 year ago
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Adil SakoutHelper
asked in General Questions

Product localization did not change with the Local of the Device

Hey, I’m using RevenueCat with my Flutter Application, the user can change the language between English and French, the product localizatino in already setup in the stores and well configured with RevenueCat, but when the user change the language of the device the product description did not change, any help please ? 

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ryan
RevenueCat Staff
1 year ago
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SellmiiNew Member
asked in General Questions

Switching Users in Sandbox mode

Hello, I am currently testing my Revenue Cat integration and have a problem when switching between different users. I use my own user ID, which I send to Revenue Cat after logging into my app using the .login-method. As soon as I make a purchase, however, all existing purchases are transferred to my current user ID and only the current user ID is listed in my sandbox overview. It does not matter whether a logout takes place beforehand or not. Do I have to pay attention to anything else when switching between two users?Thanks in advance.

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sundeep
RevenueCat Staff
1 year ago
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Ryan123New Member
asked in General Questions

Why is my experiment data still not showing?

I stated my first experiment 7 days ago and I can see it’s allocating people to A or B variants based on data in App Store Connect but no data is showing in Revenue Cat. I still see ‘Data for this experiment will be available in 24 hours.’ Does Revenue Cat only show data from purchases, and not free trials? As that might be the case if it waits 24 hours after the first payment because currently people are on the free 7-day trial. Although I haven’t read that anywhere. 

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tina
RevenueCat Staff
1 year ago
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JavierNew Member
asked in General Questions

Receive transactions from the future AppStore webhook

Hi, I’m trying to keep a everyday history of the user, so I use webhook to determinate when is on trial, optout, billing issue, normal, renew, etc.I’m seeing some events from the future, for example I received an event that is a renewal trial convertion today at 8 PM, when we receive the event we fetch RevenueCat API, and it indicates that the user purchase date is tomorrow at 4 AM. This information is also like that in the webhook event itself:  "event_timestamp_ms": 1633207743275, → Saturday, 2 October 2021 20:49:03.275 "purchased_at_ms": 1633233485000, → Sunday, 3 October 2021 03:58:05 "is_trial_conversion": true, "type": "RENEWAL"The thing is now I’m setting on our internal db that the Saturday, 2 October the user change from trial to normal subscription with a purchase the date Sunday, 3 October.Now I don’t know when the user actually paid or when is a normal subscription.We could write that all was done the Sunday, 3 October, the thing is that at midnight I make a sn

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tina
RevenueCat Staff
1 year ago
Enrique Cardona
Enrique CardonaNew Member
asked in General Questions

[Flutter] Wrong prices on iOS App Store in Spain

Hi folks.I’m developing a iOS Flutter app that is available, among others, in USA and Spain.TL;DR: I’m having correct/incorrect prices on my Consumable purchases depending on the Region The long story: I have a paywall for my PRO subscription that it’s working well, showing the same prices I’m configuring in the App Store Connect UI for the different subscription options (depending on subscription duration). AFAIK this is true for all regions I’ve tested.But now I’m developing a new paywall with three consumable purchases that essentially represents bulk PRO license packages (25 PRO licenses, 50 PRO licenses and so on).The main issue here is that when I’m showing the new paywall using Spain region (the main one) the configured prices doesn’t corresponds to the ones configured in App Store Connect. More precisely, all prices are incremented by a nearly ~10% percent. The currency (EUR) looks good.But the same code & config on the iOS simulator (an “stock” iPhone 13 with iOS 15, I hav

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Carlo Zottmann
14 days ago
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Código BaseNew Member
posted in General Questions

How use flavors with SDK

Is it possible to use the RevenueCat SDK with different flavors of the same app?

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ryan
RevenueCat Staff
1 year ago
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Brian RemingtonNew Member
asked in General Questions

Setup promotional offer - iOS

Hi, I am just finishing my initial setup with RevenueCat and my Flutter app. I believe all is set with the exception of how to handle promotional offers.I have a Free 1 week promotional offer that is setup in App Store Connect for both a Monthly subscription and an Annual subscription. This requires 4 product codes as you have to include the same promotion for both subscription types. So I have two promotional offers, one for the Monthly and the other for the Annual.I have also created two In App purchase keys, one for Monthly and one for Annual.How do I configure the App Store configuration when you can only add 1 Subscription p8 file?Once I get this resolved the documentation on “Implementing iOS subscription offers” does not have details for Flutter developers. What do I do?

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cody
RevenueCat Staff
1 year ago
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Louise MetcalfNew Member
asked in General Questions

How to set up app discount codes

Hi everyone,  Is there a simple way that Revenue Cat can manage app discount codes?  We’d like to share regular discount codes for specific groups to make the app free for some users.  Thanks,  Louise

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10 months ago
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PaulBHelper
asked in General Questions

Deleting a product does not work

I have two iOS products in my app.One I do not want to use any longer so I deleted it from app store connect.Next step is to delete it from the products in my app in revenuecat. So I click “Products”, then select the product from the list and on the bottom of the page I click the big red “Delete product” button.Then press “Confirm” on the “Are you sure?” warning.Result: Product still there….Tried this in Safari and Firefox.Any clues?I think this may also be the cause of the WARN: Could not find SKProduct for ( that I keep getting when I try to test it on my actual device. The products that I have in Revenuecat do not match the products that I have in the app store. I tried re-adding the product to the app store but apple won’t let me do that because I already used it previously. Edit: I just tried it again and then I noticed the brief popup on the top of the screen with the text: “There are transactions in the system using this product.” I’m not sure what this means yet but I’m going

1
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1 year ago
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Noman AliNew Member
asked in General Questions

My Credit card showing up for testing instead of Test Card

I have added my self (my main email id that is on my android device) as a licensed tester and also as internal tester. But when I try to make a purchase It shows my actual credit card as payment method instead of Google Test Card. My app is upload as internal testing release at Play Store. What am I doing wrong here? 

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tina
RevenueCat Staff
1 year ago
Anthony
AnthonyNew Member
posted in General Questions

How should i structure my offerings?

Hey all 👋 I'm currently making an app using RCs Flutter SDK and I'm excited to get integrated. I believe I've wrapped my head around entitlements, packages, and offerings and what input on my future offerings.  My budgeting app will have 2 entitlements for standard and premium subscriptions. I also plan to sell monthly and yearly subscriptions on iOS and Android.  So far, everything seems normal and similar to the products examples on the doc site.  My twist is that service I offer will only allow users to connect to N financial institutions based on the subscription level a user chooses. I want to be able to offer the standard plan with a default entitlement of 3 linked institutions and the premium with a default of 7 institutions.  I'm also planning to allow users to change their linked institutions limit manually (from 3 to 5 for example) and have their monthly/yearly subscription reflect that change in cost.  My question is, will I have to make an entitlement for each amount of li

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Anthony
3 months ago
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RiwenNew Member
asked in General Questions

App update rejected: Ads still pop up after we successfully purchase in app purchase products.

Hey,Today, I’ve had a rejection from Apple. My app is already live, and it’s the first update to it. I haven’t touched IAP-releated code since the initial release. Anyway, I tried to reproduce the issue - I couldn’t. I’ve checked both Google Analytics and RevenueCat sandbox, and I didn’t find any trace of the purchase allegedly made by them.I’ve received a general “next step”, namely:When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. According to RevenueCat docs, it’s something already taken care of. I know it’s probably not RC-related, but I still feel like posting this as someone may have had similar experiences.  My follow-up

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1 year ago
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ParkNew Member
asked in General Questions

After moving the app to a new Google account, RevenueCat doesn't get the purchase record.

Hello,As shown in the title, it seems that after moving the app to a new Google account, it is not possible to get the purchase history from RenueCat. After moving the app, is there any action required in RevenueCat? Also, a user made a premium purchase after I moving the app, but it doesn't work properly in premium mode, so she’s going to restore the purchase. However, there is an error message 'There's no purchasing record' because there is no purchase history in RevenueCat. How can I restore her purchasing?Thank you.

3
P
1 year ago

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