General Questions

Get help with anything related to RevenueCat.

1,003 Posts
2,564 Replies

JaceNew Member

Subscription Groups / Entitlements

Hello! I am planning on increasing the price of the subscription to access my app. I want to keep all current users on the existing price, and only increase price on new users. I am planning on creating a new subscription group (iOS) and the google play equivalent so that new users cannot go into settings and switch to the cheaper subscription plan that my legacy users will be on. My question is: can my new subscription group be connected to my existing RevenueCat Entitlement? Or will I have to create a new RC Entitlement for each subscription group? TIA!

1 year ago

Michael H. S.New Member

asked in General Questions

PayPal integration, Webhooks with Keycloak

Hi,We’re working on a Flutter application with one of the main features requiring in-app-purchases.Due to requirement of integrating our back-end (webhooks), as well as collaborators, we’d sign up for the “Starter” plan (https://www.revenuecat.com/pricing).Before we do sign up, kindly please clarify: Do you have any plans for integrating PayPal as well? You already provide Stripe integration, but no PayPal – is this in the plans or is there perhaps some limitation on PayPal side which prevents such, or perhaps other reason which you can disclose. Or is adding PayPal as payment method to Google Store (https://support.google.com/store/answer/6160267?hl=en) / Apple Store (https://support.apple.com/en-us/HT202631) on customer’s side the only way to have such? The single API for Google / Apple / Amazon and Stripe you provide through Flutter SDK (https://pub.dev/packages/purchases_flutter), as well as extensive documentation, are impressive. However, we have not found anything regarding Ke

10 months ago

PeterNew Member

asked in General Questions

Stripe payment issue leads to cancellation? And missing payment success events?

Hi, I have a very similar issue to However, my issue is with Stripe, not Apple, so I created a new post. This user https://app.revenuecat.com/activity/4f1862c1/event/3f78f0bd-5bed-4de8-8772-8e4be182707d had a billing issue and cancellation on 2/1. While on Stripe, they had several more events and no cancellation event.payment failed on 2/1. This matches with revcat payment failed again on 2/8. Not found in revcat payment succeeded on 2/12. Not found in revcatNo cancellation event is found in Stripe. Can you clarify if there was an error on Revcat’s side, or if this is intended behavior? If it’s intended, what’s the recommended way to handle this scenario?

5 months ago

Alex-txtNew Member

asked in General Questions

A Family Sharing transaction refunded

Hey,We’ve come across a weird Family Sharing transaction, and since similar cases are not described in the RC documentation, we decided to ask it here. So, we have a user who activated our premium features via Family Sharing, and we can see it through RC (the transaction has the flag "is_family_share": true). The same user has another transaction with the same transaction_id ("is_family_share": true), but it’s a refund. How is that possible if the user who purchased the app initially doesn’t have any refund transactions?Is this how disabling Family Sharing on the user’s end reflected? The problem is that Premium stopped working for the user who activated it via Family Sharing, and they claim that they didn’t changed anything on their end.

1 year ago

Alba Sánchez RodríguezNew Member

asked in General Questions

Stripe structure for revenuecat - Several products with several prices

Good morning,We are trying to integrate Stripe into RevenueCat, in addition with Google Play and App Store. We had some doubts regarding if our product structure in Stripe is adequate for integration.- We have a Prime Entitlement.- In Stripe we have 2 products, one for Spain and one for the US.- Each of them has 3 prices (what in RevenueCat are packages) for monthly, quarterly and yearly subscription.These three packages are the same ones we have in Apple and Google Play.Therefore in Stripe we have two products, each of them with 3 prices.Will this Stripe structure work with Revenuecat? If not, how could we properly modify our Stripe structure to work correclty?

1 year ago

fisherNew Member

asked in General Questions

How could users changed their renewal preference to the one they don't have access to?

timeline:fc_0499_1m_1m0299: removed in iOS app version 1.5 (released on 01/25/2022), replaced by fc_0099_1w_ioshow could the user (1st using app on 02/13) change from fc_0099_1w_ios to fc_0499_1m_1m0299?especially when there is no reason to change: fc_0499_1m_1m0299 is more expensive.

1 year ago

Floating islandNew Member

asked in General Questions

Can I delete a lifetime purchase made in the Testflight/sandbox?

Hi there,Our app has options for subscriptions:monthly renewing subscriptions annual renewing subscriptions lifetime month_upgrade_lifetimeThe lifetime option is implemented as a non-consumable purchase in the App Store.The issue we’re having is that once a user has purchased a lifetime subscription in the sandbox, there seems to be no way to ignore that purchase (even to Deleting Account, user can still restore after deleting the account).So we have to treat sandbox lifetime purchases as invalid. But if I ignore sandbox purchases, this would also ignore non-sandbox purchases for the same entitlement. As lifetime purchase may have high priorityin Revenuecat SDK.If one user made a monthly subscription via AppStore and also made a lifetime purchase via TestFlight or made a lifetime purchase via TestFlight first and then made a month_upgrade_lifetime purchase via AppStore. restore or getPurchaseInfo methods will return the lifetime purchase recipient (Sandbox) first on TestFlight en

1 year ago

arisMember

asked in General Questions

Sandbox testing with Play Store subscription gives Cancellation with Billing error

I am making a test purchase for a monthly subscription. It happens correctly the first time and for the correct user. I am using the always accept visa card from google testers. There is exactly one renewal happening which is fine and the second time I get CANCELLATION with BILLING_ERROR on the sandbox.

1 year ago

Lyno AcademyNew Member

asked in General Questions

Grace Periods with promotional entitlements

I am using RevenueCat to manage my 3 streams of subscriptions: Android, iOS, and Web. For Web purchases, we are using the promotional entitlements API to register the relevant subscription purchases. However, we are not sure how to manage grace periods for these.Is there a recommended way of doing it using RevenueCat? Or should the logic to manage a grace period be done on our side?A potential solution we have discussed is to update a user’s subscription information when a billing issue is detected on a payment method on the Web platform. This would allow us to keep a consistent format in managing mobile and web purchases. However, there doesn't currently seem to be a way to do that.

1 year ago

ReverseNew Member

asked in General Questions

What is minimum supporting android when developing with flutter

My app can not fetch offerings on Android 7.1, on higher versions works fine. Also, works fine on iOS.Sorry, I can’t write here detailed information about error.

1 year ago

WesNew Member

asked in General Questions

Webhook is missing app user id for subscription transferred user

User got purchase transferred from another user, in the renewal event after this transfer the webhook did not receive app user id, instead only RCAnonymousID is included in the webhook request. How do I know which user had this renewal in this case?

1 year ago

Mamunur RahmanNew Member

asked in General Questions

Renew subscription automatically

Hello, I am facing a weird problem. I purchase a subscription by flutter app. Then I see the purchase info in recent transaction in dashboard in revenue cat. That's fine. But if I log out and login in app, I see another renew transaction in chart in dashboard. Why a new renew purchase create automatically. I don't understand . Please help me.

1 year ago

JackWNew Member

asked in General Questions

Jhoan ArangoDedicated Member

asked in General Questions

Getting active Entitlements from an expired subscription iOS

Hello, Any ideas as to why the app will be receiving active entitlements even months after the subscription has expired? Currently I have an app in production, and while going through some of the “Expired” accounts, I noticed that a few of them are still active with the application. I have checked, and double checked, tested the logic of the app and it seems as if it should block the person from using the app and being directed to a subscription page. However, the only reasonable explanation as to why the users are still having access to the app would be if RevenueCat’s SDK is sending back an active entitlement. I have a method, that each time the app becomes active is called, this method is in charge of verifying that the user has an active subscription each time the app becomes active. Within “checkForActiveSubscription()” I call the “purchaserInfo” to get the latest information from the purchaser as per the instructions on how to check for active subscription on the documents. Side

3 months ago

L00twigNew Member

asked in General Questions

Breaking change not reflected in changelog and SDK version, GitHub issue auto-ignored

I filed this issue in the github flutter repo, but was informed that no human will look at it because “the template was changed”.The template is entirely irrelevant to the content of the ticket, because the issue is related to the way the project itself is maintained.Please do not ignore issues just because the flutter doctor output is not attached, there are plenty of cases where this is just a waste of everybody’s time.

1 year ago

ScottySmallsNew Member

asked in General Questions

Are there rate limits to the REST API?

Are there any limitations set for frequency / quantity of REST API requests?

1 year ago

Mamunur RahmanNew Member

asked in General Questions

Wanna apply discount code in yearly subscription ( Like 20% Discount)

Hello support team,I have setup yearly subscription in google play and getting that offer by revenue cat. I created yearly package for 60 usd. I usually offer discount code to users. So I want when user apply discount code in yearly package, they will get 20% discount on 60 USD. is it possible to do? Please let me know.

1 year ago

IceDevNew Member

posted in General Questions

Feature request: Include total_renewals in API

On the dashboard, there’s a filter for number of total_renewals and can be exported as CSV, but how can that be read from API or webhook?The webhook only sends the data of the action, which is fine. But maybe the get subscriber end point should also send this info back.For now the workaround seems to be to play around with the dates, which is definitely not the best.

1 year ago

SergiosvNew Member

asked in General Questions

How to make a product consumable

Hi there. I have a product which unlocks content for 1 day to specific features inside my App. (We control this time on our server so no problem here).The problem that we're having is that when we try to purchase this item more than once. Google shows a Modal: "Error: You already own this item"I guess that this is happening because products are non-consumable by default.The only thing that I need is to make this product consumable to let the user buy the item as many times as he wants.How can I do this using RevenueCat?Thank you in advance!

1 year ago

TommyNew Member

asked in General Questions

Subscription started in the App Store, not showing up in in RevenueCat

Hi! We just launched our new in-app purchase, so it’s only been live for a few days. A customer just let us know that they successfully started a subscription (they confirmed with an app store recipt and screenshot of the active subscription in the app store), but the service wasn’t activated. Looking at their customer profile, there are no indications of a subscription started in the customers history.We have had other customers activating the subscription the last days, so it looks like it’s working fine.What could possibly have gone wrong here? Troubleshooting tips?

1 year ago

VenuraNew Member

asked in General Questions

Appstore sandbox testing subscription expires before renewal

I have created monthly and yearly subscriptions with the same level on appstore. In the app I first subscribe for monthly subscription and then I change the subscription from monthly to yearly in the app using Revenuecat react native library. After monthly subscription expires it changes to yearly correctly. When yearly is activated I change the plan again to monthly. Instead of changing the subscription back to monthly after yearly subscription ends in an hour it simply expires and the user is left without a subscription plan. Is it a limitation on Sandbox or an error? If I first subscribe to yearly and then change to monthly then after an hour it changes to monthly correctly. Highly appreciate if someone can provide any guidance on this issue.

1 year ago

TK01

asked in General Questions

Deeplink to iOS subscription settings

What’s the best way (when using RevenueCat) to create a link from your app that open up the native iOS subscription settings? E.g. user clicks button ‘manage subscription’ → the iOS settings opens up to the subscriptions page. Thanks!

1 month ago

HectorNew Member

posted in General Questions

Only using REST API instead of SDK's

Hello!In my team we are wondering if we can get rid of Revenuecat client SDK’s and only use the REST API. Is it possible?

1 year ago

Page 26 / 41

General Questions

1003 Posts

Subscription Groups / Entitlements

PayPal integration, Webhooks with Keycloak

Stripe payment issue leads to cancellation? And missing payment success events?

A Family Sharing transaction refunded

Stripe structure for revenuecat - Several products with several prices

How could users changed their renewal preference to the one they don't have access to?

Can I delete a lifetime purchase made in the Testflight/sandbox?

Sandbox testing with Play Store subscription gives Cancellation with Billing error

Grace Periods with promotional entitlements

What is minimum supporting android when developing with flutter

Webhook is missing app user id for subscription transferred user

Renew subscription automatically

Updating user subscription status with backend across testflight and appsore?

Manage Subscriptions before signup

Auto renew purchase in revenuecat in android

Getting active Entitlements from an expired subscription iOS

Breaking change not reflected in changelog and SDK version, GitHub issue auto-ignored

Are there rate limits to the REST API?

Wanna apply discount code in yearly subscription ( Like 20% Discount)

Feature request: Include total_renewals in API

How to make a product consumable

Subscription started in the App Store, not showing up in in RevenueCat

Appstore sandbox testing subscription expires before renewal

Deeplink to iOS subscription settings

Only using REST API instead of SDK's

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