Solved

What's the best approach to send email to users with an upcoming renewal?

  • 2 April 2023
  • 3 replies
  • 242 views

Badge +1

Hi,

 

We would like to send an email and push notifications to users which are on our yearly plan and have an upcoming renewal in 7 days. We would like to avoid users who have opted-out for renewal and/or are on a monthly plan. 

I was thinking of the approach below, but I’m wondering if it’s the best way to do it:

  • Use webhooks from RevenueCat
  • When we receive RENEWAL or INITIATE_PURCHASE (with period=NORMAL to avoid free trial users), we schedule the sending of email/notification based on the parameter expiration_at_ms
  • If we receive CANCELLATION with reason = UNSUBSCRIBE, we cancel the schedule for this user => not sure if we will receive this when the user opt-out for renewal or at the end of the subscription period

What do you think of this? Is there a better approach?

 

Thanks!

 

 

 

 

icon

Best answer by Haley Pace 6 April 2023, 21:29

View original

3 replies

Userlevel 4
Badge +8

This approach sounds good! You will receive CANCELLATION events when the user opts-out of renewal, not when the user’s subscription ends.

Badge +1

Thanks @Haley Pace!

Badge

@Florian Hi Florian, were you able to do this? Would appreciate a little guidance.

Reply