Question

Should I be worried about the error : There is an issue with your configuration. Check the underlying error for more details.

  • 30 March 2023
  • 3 replies
  • 190 views
A
Badge +2

Hello,

 

I am receiving this RC error into my error monitoring service : “There is an issue with your configuration. Check the underlying error for more details.”

 

However, I cannot reproduce this problem, my app is live on both iOS and Android and everything seems to work fine, I have active subscriptions.

 

Still a little number of my users (<1%) are receiving this error. I’ve read all posts about it and all of them are about configuration issues, however in my case, RC works fine for 99% of my users.

 

I use “react-native-purchases”: “5.13.1”. This error only happens on Android.

 

Should I be worried about this error ? Or is it harmless ?

 

Thank you

3 replies

sharif
Rank
Userlevel 4
Badge +9

Hello!

Since 99% off users are able to use your app with no issues, I agree that this isn't actually a configuration error. It looks like there are two instances that we will return that error: when RevenueCat received an invalid platform and when RevenueCat sees an invalid package name https://github.com/RevenueCat/purchases-android/blob/40a32a8cd57b1df8df31b0f1d3fcf87f187fc2c3/common/src/main/java/com/revenuecat/purchases/common/errors.kt#L83L84

I'll check our server logs to see if I can get any more information but it sounds like the issue is specific to these users’ devices.

Sharif
K

Hello, i have this problem on latest version. Can anybody help about this?

G

Hello, i have this problem on latest version. Can anybody help about this?

Did you solve this issue?

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