Home
- - Knowledge base
  - Welcome Guide
  - About the Community4
Developer Docs
Changelog

Community
Get Help
General Questions

General Questions

Get help with anything related to RevenueCat.

872 Posts
2,185 Replies

When you subscribe we will email you when there is a new topic in this category

872 Posts

Recently active

Most replies Most views Newest first

steven-petteruti-43c53dNew Member

asked in General Questions

App Rejected for Payments Issue

I’ve implemented RevenueCat on iOS, following the onboarding guide, and my app has been rejected. struct MainApp: App { @AppStorage("isPaying") var isPaying = false // inject into SwiftUI life-cycle via adaptor !!! @UIApplicationDelegateAdaptor(AppDelegate.self) var appDelegate init() { Purchases.logLevel = .debug Purchases.configure(withAPIKey: "***", appUserID: nil) }...}// in PaymentsViewPurchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in isLoading = false print(customerInfo) if customerInfo?.entitlements["pro_entitlement"]?.isActive == true { isPaying = true } }

ken-nelson-6981f3New Member

asked in General Questions

Webhook Event For Pending Rewewal?

If a customer has auto-renewing subscription, is there a Webhook event dispatched that we can use to notify the customer that their subscription will be renewed and their accounts charged?

MKJMember

posted in General Questions

Firebase custom claims

Hi.I have used the Revenuecat extension for firebase for a while, but have not found the use of it as I cant see custom claims in the idTokenResult.I want to use custom claims to only allow users with subscription to upload files and then use this custom claims on firestore rules instead of only checking permission inside the application.I have configured the extension in revenuecat and enabled custom claims in the extension:Should custom claims be set in Firebase Auth with the user's active entitlements? DescriptionENABLEDBut when i fetch the entitlements in application, i only get theese:user?.getIdTokenResult(true).then((value) => print(value));{ "firebase":{ "identities":{ "email":[ "x" ] }, "sign_in_provider":"password" }, "user_id":"x", "aud":"x-app", "exp":"x", "iat":"x", "iss":"x", "sub":"x", "email":"x", "email_verified":true, "auth_time":"x"}Any suggestions, or cant revenuecat set custom claims that i can use

SwipeCoolDanceNew Member

asked in General Questions

Question about Webhook (`Transfer` type)

Hi,We found out that there is no `environment` field in Webhook with `TRANSFER` type.Therefore, we cannot know which environment should handle this eventexample:{ "api_version": "1.0", "event": { "app_id": "xxxxxx", "event_timestamp_ms": 1632420930240, "id": "xxxxxx", "store": "APP_STORE", "transferred_from": [ "xxxxxx" ], "transferred_to": [ "ooooooo" ], "type": "TRANSFER" }}Thank you very much

openrussian-a332eaHelper

asked in General Questions

Transaction not sandboxed

Hi!I finally got my app on a closed track into the Play Store. But when buying a subscription with it, it is not sandboxed but is a real payment from my credit card. The docs only say that it should “just work”. So, ehhhhh, does anyone have an idea of why my app is not in sandbox mode?

Benny BoudreauxNew Member

asked in General Questions

Issue getting products that aren't in the "current" offerings.

Hello,I have previously implemented RevenueCat subscriptions usingPurchases.shared.getOfferings { offerings, error in if let offer = offerings?.current, error == nil { currentOffering = offer }}I am now trying to show a different set of upgraded offerings if the specific user already has our base level subscription. I have reviewed the documentation for displaying packages, but there no examples on how to go from fetching a package and getting to a product for purchase. I have tried to integrate the following code: Purchases.shared.getOfferings { (offerings, error) inif let packages = offerings?.offering(identifier: "not the current offerings")?.package(identifier: "Monthly") {// Display packages for sale}}But I don’t know how to display packages, or select them for purchasing. I’ve tried to create a selectedPackage State variable write to it in the function, but that didn't work for me either. When I use the offerings.current code I can get my products to show up, but if try to fet

JacquesNew Member

asked in General Questions

The subscription has been migrated from a legacy subscription

Hi there,We are trying to asses if would be possible to make price changes to our subscription products for our Flutter app. We’ve noticed that currently the Google Play Console warns us with the following message:Would it be safe for us to proceed to make this subscription editable to update the price? In the past we have been warned not to do so, but I’m seeing other users being told that it is safe to do so?Your help is greatly appreciated!Kind regards,Jacques

kjackNew Member

asked in General Questions

Why did user convert from a trial after opting out of renewal?

Hello, I have a customer who was charged once their trial ended, even though they had cancelled their subscription before the trial came to an end. Can you please help explain this?The RevenueCat messages are:Converted from a trial (8:41PM, 2023-05-10) Opted-out of renew (5:12PM, 2023-05-10) Started a trial (8:41PM, 2023-05-03)Thank you!Kris

tony.reyesNew Member

asked in General Questions

A re-subscription(without an introductory trial) does not work after a introductory subscription was initially done then canceled

We've noticed that when a user subscribes with a free trial and cancels it (after the trial period), then subscribes again, our code doesn't log the successful purchase, even though RevenueCat does. This seems to only occur for subscriptions without a trial period, as our code only looks for an entitlement set up as a subscription with a trial period.We believe the issue lies with our code not accounting for subscriptions without a trial period: const purchaseMade = await Purchases.purchasePackage(the_package);if (typeof purchaseMade.productIdentifier !== "undefined") ... For some reason, this returns true when they subscribe with the free trial and false when they subscribe without it.Additionally, we're facing another issue with testing subscriptions after a trial ends effectively. We don't know how to do this without waiting for 3 days(introduction trial period). Do you know of a quicker way to test this?

calvinwooNew Member

asked in General Questions

Issue opening documentation pages

I’m getting an issue opening any docs page, such as https://www.revenuecat.com/docs, https://www.revenuecat.com/docs/getting-started, or https://www.revenuecat.com/reference/revenuecat-rest-api.The page flashes with content for a second before turning white.Things I’ve tried:Multiple browsers Disabling browser cache The browser on my phone on data instead of WiFi Ensuring browser plugins like ad-block are disabled

Boris MitioglovNew Member

asked in General Questions

Offerings with multiple subscription groups

Hello, I don’t understand how could I organize offerings with multiple subscription groups. I want my user to be able to subscribe to different subscription plans and it’s possible that he could have two subscriptions at the same time. For example: Plan 1 (subscription group):monthly subscriptionyearly subscription Plan 2 (subscription group):monthly subscriptionyearly subscription It’s possible for user to be subscribed to 2 plans at the same time.Now when I get offerings I do like this:const offerings = await Purchases.getOfferings();offerings.current.monthly.product.priceStringHere I get current offering with the monthly price. But how could I modify this code and revenuecat configuration to be able to get current offering for another plan as well? Is this possible?I tried to add another monthly product to the offering, but it allows only one per offering. I think it needs subgroups under offering, one per each subscription group so that it would be easier to experiment and change

BjörnNew Member

asked in General Questions

Free trial of Amazon subscription does not seem to be recognized by RevenueCat

I am taking an app implemented in Flutter from iOS and Android to Amazon Appstore. It seems to work also on Amazon apart from that Revenuecat does not recognize when I offer a free trial in the beginning of a subscription on Amazon. (On Google Play and Apple App Store it works without problem.) And I know that there indeed is a free trial enabled, because when I click the subscription the Amazon window tells me so too.Please make sure that RevenueCat do recognize free trials on subscriptions on Amazon when using Flutter.

Rob BrooksActive Member

asked in General Questions

Listening for SyncPurchases / New Entitlements to arrive.

I’m currently setup with “Transfer to new App User ID”for my“Transferring purchases seen on multiple App User IDs” option.Where should I be calling SyncProducts() that makes most sense?Should it be if I call getCustomerInfo after signing in and it comes back empty?If I do this, can I safely assume that I’ll never have to show the paywall screen and I can just display a waiting dialog until the new entitlements arrive in my listener?At the moment, I’m just calling SyncProducts after sign in but I would like to hold off from displaying the paywall if I’m certain that the purchases are going to get transferred.I could obviously just test this but as we all know, just because something SEEMS to be working, it doesn’t necessarily follow that it will consistently if the application runs contrary to convention.

cody-rotweinNew Member

asked in General Questions

Create app through Developer API

I see with the new Developer API that we now have the ability to create products, entitlements, offerings, and packages. This is great, but I would really like to be able to also create a new app via the API. Also as part of this, I would need to then be able to get the public key for the newly created app in order to automate on my side. Are there any plans for adding the ability to create an app through the API in the near future?

JaneNew Member

asked in General Questions

Google Play custom promo code link not working (but manual input is)

Hi! Deep link clicks to apply custom promo codes isn’t working (cf screenshots) in Android. If my code is “BETA”, I’m using the link https://play.google.com/redeem?code=BETA as specified in your doc and in the google play doc. Inputing the same code, “BETA” here, manually in the payment prompt in my app works. I’ll add that deeplinks for single-use promo codes work (using the same link construction rule as for custom promo codes, so if my code is 123456789 the link https://play.google.com/redeem?code=123456789). Any idea how to make deeplinks for custom promo codes work? Best,Jane

Advik MehtaNew Member

asked in General Questions

App can't fetch offers when app is under review but works fine in TestFlight

Hello! I am integrating RevenueCat with Flutter, and so far everything was working good. I added subscriptions in the last version and they seemed to work good. However, when I added a new version and submitted it to review to Apple, the review team can’t seem to fetch offers in the app and hence the new version is getting rejected. It works fine in TestFlight, and in Android, and I can't reproduce the error on my side. But the app review team keeps getting the same error. Any ideas why that might be?

maxPBNew Member

asked in General Questions

First consumable purchase free, then charge for it

Hello - thanks for reading! I have a slightly unique use case and am looking for guidance. Product: A service that allows users to upload a video and we create clips from that video that the user can then watch in the app. Goal: I want users to experience this service for free so they can understand and fully appreciate the value of it. Then on subsequent video uploads I want to charge them. Issue: I’m not aware of any way to discount/coupon the first In-app purchase and then charge the user for subsequent purchases. This is on iOS, and the product is a consumable product. Appreciate any help!Max

dmitry-b-d504d1New Member

asked in General Questions

`POST /v1/receipts` failing with Server-Side observer mode

Hi there!Can you please clarify the case of using RC with the Server-Side observer mode?Prerequisites:Apple App Store Server Notification is configured Google Real-Time Developer Notifications is configured Webhooks are configuredThe happy-path looks like:Our app (Android/iOS) completes a purchase for a new user and gets the fetch token/receipt Our app sends all needed data (app_user_id, fetch_token, price/currency, product_id) to our backend Our backend invokes POST /v1/receipts Our webhook receives the initial_purchase eventWhat will happen if our backend doesn't invoke POST /v1/receipts due to a network error or internal error:Will the initial_purchase event be raised anyway for that new user? Will any future events be automatically detected for that user? Should we guarantee to invoke POST /v1/receipts to ensure correct behavior?

FirstlogicHelper

asked in General Questions

iOS: question about sandbox opt-out behavior for auto-renewal subscription.

Hi. Thanks in advance.I have simple question regarding apple sandbox behavior via revenuecat.I have monthly subscription and when I makePurchase monthly subscription, I can see it will auto-renew for 11 month then opted-outs (probably cancelled from apple)then expires.After expiration, when I re-purchase monthly again, then it opted-outs by 1 month.Is this as expected? Is there any this opted-out rules? thank you

Rafael NicdaoNew Member

asked in General Questions

Is it possible for new users to get a Free trial (1 week) -> Discount (6 months) -> Regular price

We have an Android and IOS app with a “Pro” subscription product with a monthly and a yearly billing cycle.For now, I’ll talk through the IOS setup: We have a Subscription Group called Pro and within it, we have the Subscription Products Monthly and Yearly We have currently configured an introductory offer for Monthly: 1 week free trial Say we also want to configure a 50% discount for Monthly, so: New user gets a 1 week free trial Then 50% discount for 6 months Then regular price According to Apple docs, it sounds like this this isn’t possible:Although you can create an introductory offer for each subscription product in App Store Connect, each person is only eligible to redeem one introductory offer per subscription group.andApp Store Connect allows you to set an introductory offer for each subscription product in App Store Connect. You can have multiple offers in each subscription group. New and returning customers are only eligible to use one introductory offer per subscrip

Rob BrooksActive Member

asked in General Questions

Do I ever need to use Purchases.logIn() if I'm using Purchases.configure() including the appUserId ?

I always have a known user ID before I get to my paywall, so do I ever need to use Purchases.logIn() ?If I sign out, I don’t call Purchases.logOut() because I don’t want to generate an anonymous ID, but when I get another user coming through and hitting the paywall, is it sufficient just to call Purchases.configure() again integrating the new appUserId?I’m just concerned that I’m using a ‘configure’ function for setting the apiKey which should only really be done once per session but I’m doing that every time I sign in a new user when it seems more sensible to use a logIn function.Are there any downsides (apart from a wasted resetting of the apiKey) with the way I’m doing this?I mean, it seems to be working…..Many thanks.

asked in General Questions

Create projects, apps etc. via API

Hello there,I’m creating multiple whitelabel apps for several platforms, clients etc and would love to use RevenueCat for everything subscription-related. I was checking out the RevenueCat Rest API but it doesn’t seem like I can (fully) create projects, apps and basically everything programatically through the API. Did I look into the wrong place or is there just no support for this? And maybe somebody knows if this is on the roadmap? All the best and thanks!

jake lynchNew Member

asked in General Questions

Offer code that provides both a month free and a discount

Hi,We are trying to create an offer code for a partner that gives their clients a month free and then 20% off our product. Is there a way to have an offer code or some combination of offer code and introductory offering that gives a user both a month free and a discount?Basically, the flow would be - a user comes on to our app referred by a partner. We to set up some relationship with the partner where THEIR users specifically get both: 1 month free 20% off our list price. For further context, we use the in-app offer code redemption sheet currently for offer codes. Are their better options than this for partner offer codes in an iOS app?

RockStarNew Member

asked in General Questions

"Changed their renewal preference to" after "Had their subscription of expire" - what's going on?

i have flutter app for android. I use a monthly subscription(3 days trial). one of the users saw the following story: Changed their renewal preference to MySubscId Started a subscription of MySubscId2023-04-08 4:02 AM UTC Last opened the app2023-04-08 4:01 AM UTC Had their subscription of MySubscId expire2023-04-03 3:06 PM UTC Had their subscription of MySubscId cancelled due to a billing error2023-04-03 12:26 PM UTC Entered a grace period of MySubscId due to a billing error.2023-04-03 12:26 PM UTC Started a trial of MySubscId2023-03-30 12:26 PM UTC First seen using the app2023-03-30 12:24 PM UTC Total Spent for user = 0. so the user used the trial for 3 days, then his subscription ended. but what does “Changed their renewal preference to” mean? Changed their renewal preference to MySubscId Started a subscription of MySubscId2023-04-08 4:02 AM UTCany hints - I will be grateful.

nutsmugglerHelper

asked in General Questions

App Store Rejection because some IAP are not in the current offering

Hello,I’ve just submitted a new app.The hap has 10 IAP (5 kind of products: 1,3,6,12 months + lifetime, each for 2 different groups/price points).I added all 10 products because I want to do price experiments.Of course, the current offering has only a subset of these products; presently one of the two lifetime IAPS is the only product in the active paywall.Apps rejected the app for “App Completeness”; when I asked for clarifications they wrote back:Regarding the guideline 2.1, you have submitted 10 In App Purchases for review but the app binary only includes 1 In App Purchase. If you do not want to include in-app purchase products in your app, it would be appropriate to remove any unused in-app purchase products from App Store Connect before resubmitting for review. So they complain I have 10 IAPs but I am showing just one.Of course I could easily set the current offering to one which has 4 or 5 products, but that still leaves 6 out.How do I manage this rejection? Is it kosher t tell A

1
2
3
4
5
6
...
35

Page 3 / 35

Badge winners

Albert Ahas earned the badge One Year Wiser
jp97has earned the badge Strength In Numbers
jp97has earned the badge Shipped It
bbousquethas earned the badge One Year Wiser
Guidohas earned the badge One Year Wiser

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

‏‏‎ ‎

Authenticate with RevenueCat

Log in to the Community

‏‏‎ ‎

Authenticate with RevenueCat

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK