Something strange has been happening over this last week. Each user who starts a free trial has it automatically cancelled due to a billing error. Event data reported by RC contains "cancel_reason": "BILLING_ERROR".
The app currently looks for billing issues (via billingIssueDetectedAt in RCEntitlementInfo) and guides the user to update their App Store billing. Beyond this, to prevent revenue loss, I’ve switched to a discounted offering without a free trial while I figure out what’s going on.
For context, it’s an iOS app using Purchases v3.11.1 (although this is probably not an SDK issue).
Any ideas as to what’s happening here?
Best answer by sharifView original