General Questions

Get help with anything related to RevenueCat.

  • 1,095 Posts
  • 2,813 Replies

1095 Posts

vic-a563d7
vic-a563d7Dedicated Member
asked in General Questions

Help deciding on best Transferring Purchases setting for my scenario

Our application only allows user to use it after logging in and purchases as well. The business logic does want to say that a purchase is only tied to one user ID (otherwise users can log out and create new account and connected the purchases to that new account and the log out and go back to the first account and do it again etc). Does this mean that Keep with original App User ID is the only options we should use?If so, how does work to manually transfer or assign purchases to a user say when they delete their account and decide to maybe come back later and restore it into a new user id but still unique?Any advice is appreciated. Thank you

5
vic-a563d7
25 days ago
J
JacobNew Member
asked in General Questions

Setting up RevenueCat with and without Authenticated Users

I am trying to integrate RevenueCat into my Flutter app. Regarding Authentication I have the following setup:I have a LocalAuthId, which is created when the app is installed. I think this is comparable to the AnonymousId from RevenueCat, but I’d rather be in full control and also I’m using this ID in other parts of the app. I also have the option for users to either log in to an existing account, or create a new account. In both cases the user would then also have a ServerAuthId, which is connected with their database account in supabase.The expected behavior is the following:Upon installing the app, the user is not signed in to the supabase server, and therefor only has a LocalAuthId for now. I call PurchasesConfiguration(<key>)..appUserID = myLocalAuthId; to configure RevenueCat on the device. The user should be able to purchase a subscription, which would then be linked to this device.Then, if the user decides to create an account, I believe that the purchase should be transfe

1
J
28 days ago
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aziz-ullah-14e501New Member
asked in General Questions

I am still facing the error of fetching offerings in swift

After following the suggested answer I am still facing the error of“ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).”

1
Michael Fogel
RevenueCat Staff
27 days ago
vic-a563d7
vic-a563d7Dedicated Member
asked in General Questions

Completing a purchase results

I am using react native library/sdk on Android to complete a purchase and want to get clarification on how to know the purchase completed successfully. Using this example, i call await Purchases.purchasePackage(package)but this evaluates to false:typeof customerInfo.entitlements.active.my_entitlement_identifier !== "undefined"and it is considered not a successful purchase even though in the OS it said purchase was done ok.seems like my_entitlement_identifier is undefined.Any idea why this would happen?The resulting customerInfo has activeSubscriptions populated to it is telling me it was a success. What is the best way to know it was done successfully? Just compare the product id of the purchase with the one inside activeSubscriptions?productIdentifier coming from the promise is just the name of the subscription and does not include the base so that was not enough to tell..

3
vic-a563d7
26 days ago
D
DarbioNew Member
asked in General Questions

Subscriptions across devices

I have implemented RevenueCat in my app and am testing the restore functionality across multiple devices. I use a device identifier as the RevenueCat user ID. This is a UUID generated when I first authenticate the app on first run.When I restore the subscription on another device, the subscription is transferred to the new app user id, and the old device no longer has a subscription to the content. I can get it back by hitting restore in the old device, but then the new device does not get the content too  The Apple guidelines state:“Subscriptions must work on all of the user’s devices where the app is available.”How do I ensure that the subscription is available on all devices which the user owns, and has the app installed on? I don’t want to have the person perform a login step. 

1
wes_clark
RevenueCat Staff
27 days ago
2
299fc7New Member
asked in General Questions

Syncing Backend with User's IAP Subscription Status in Flutter Projec

Hello Everyone,I am currently utilizing the RevenueCat SDK in my Flutter project to manage in-app purchases, specifically, monitoring real-time changes in users' subscription statuses. The SDK has been instrumental in achieving this on the client-side, and now, I am looking to sync this data with my backend.In my backend (which is developed using the Elixir/Phoenix framework), I have a database table where I would like to maintain a record of whether a user is subscribed or not. The main goal is to ensure that the subscription status in my backend is always in sync with the real-time status on the client-side.Here are my thoughts so far:One way could be to send the subscription status from the client to the backend every time there is a change. However, I am concerned about the reliability and timeliness of this approach. Another approach could be to use webhooks, but I am not entirely sure how to set this up with RevenueCat and Flutter.I am very interested to hear if anyone has encoun

1
Ryan Glanz
RevenueCat Staff
27 days ago
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shalaw-fatah-5f5d8eNew Member
asked in General Questions

Revenuecat API fetches data in local development builds (and Expo Go) but does not fetch any data with Test Flight

I build local development builds and the Revenuecat API works fine. Even with Expo Go, Revenuecat works fine, but it does not load data from Revenuecat when submitted to Test Flight and installed on my iPhone. Basically my offers are not shown at all.  Here is the data loading component: const SubscribePackages = () => { const [packages, setPackages] = useState([]); const navigation = useNavigation(); const fetch_prices = async() => { const result = await Purchases.getOfferings() setPackages(result.current.availablePackages) } const subscribe = async(item) => { try { const {purchaserInfo} = await Purchases.purchasePackage(item) const purchase = await Purchases.getCustomerInfo() console.log('purchase: ', purchase) if(typeof purchase.entitlements.active['pro'] !== 'undefined') { await navigation.navigate('Account') } } catch (error) { console.log(error) } } useEffect(() => { fetch_prices() }, []) return ( <

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S
24 days ago
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OzNickHelper
asked in General Questions

Flutter Purchases.restorePurchases()

Hi Everyone,For some reason in my app, during the registration process, and while updating user details, the paywall pops up, which prompts the user to buy before their setup is complete.That of course generates an RCAnonymous userId in RevenueCat and my firestore database. Prompting the users to navigate to the subscription page would work but relys on them remembering to do it, even after sending reminder emails.Is it possible to call Purchases.restorePurchase() during the FirebaseAuth login flow, after the user has successfully logged in and the user details have been retrieved?Can I call this... _restore() async { setState(() { isLoading = true; }); try { await Purchases.restorePurchases(); appData.appUserID = await Purchases.appUserID; } on PlatformException catch (e) { await showDialog( context: context, builder: (BuildContext context) => ShowDialogToDismiss( title: "Error", content: e.message ?? "Unk

1
O
30 days ago
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shalaw-fatah-5f5d8eNew Member
asked in General Questions

Sandbox (Expo) popup re-appears (loop) after I hit subscribe, no record in Revenuecat, why?

I created this app with Expo and made a couple of offerings with Revenuecat. Now I want to test it. The packages appear,I hit subscribe, The popup appears, I write password and hit subscribe, It says done (without the tick appearing, just a circle) and the whole popup disappears, but after 3 seconds, the purchase popup (Sandbox) reappears again and again. No matter how many times I hit subscribe, it says done and re-appears. There is no record of subscription in my Revenuecat account (yes the sandbox checkbox ticked), and I have registered a sandbox user (valid email with a password) on App Store users. I’m very new to Sandbox testing and I use iOS simulator (17). Does anyone know what to do form here? Checked the Internet and not much was found. By the way, the code does not seem to go through anything after the purchase, it does not show the `console.log` after the function: Here’s the purchase function:  const subscribe = async(item) => { try { const {purchaserInfo} = aw

3
S
27 days ago
J
justinkchenNew Member
asked in General Questions

Clarification on pricing information with regards to internationalization

Hi there, I currently have some products that are available at certain price points (i.e. $1.00, $2.00, $3.00, etc.) However, when presented to users of other countries, the IAP prices that show up in `offerings.current.availablePackages.map((p) => p.product.price)` show up as the local currency values. One workaround that I can think of is to use the `title` of the product (which I included the USD price on) to parse out the USD price that corresponds with the product, but was wondering if there was any other way? Also on the webhook side, if they purchased a package in their local currency for 4.99 CAD (which corresponds to my $3.49USD IAP), what would I get on the event side? I know there is a `price` field that is supposed to be the price in USD. Will that give me $3.49 or will it just do a direct currency conversion and end up with some approximate amount like $3.60 or something?In the end, I want all the tracking to be done in USD 

1
Ryan Glanz
RevenueCat Staff
28 days ago
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luckspMember
asked in General Questions

How do you work around paywall in Development?

I don’t always want to have to develop features on my physical device and obviously we can’t interact with the Simulator on iOS, related to getting offerings for paywalls…what’s the suggested workaround to avoid having to set a subscription in development on simulator?

1
Michael Fogel
RevenueCat Staff
28 days ago
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luckspMember
asked in General Questions

Empty offerings, but the Products were found & imported by Revenue Cat

When I try to query Purchases.getOfferings it results in an errorconst getPackages = async () => { try { const offerings = await Purchases.getOfferings(); if ( offerings.current !== null && offerings.current.availablePackages.length !== 0 ) { setPackages(offerings.current.availablePackages); } } catch (e) { Alert.alert('Error getting offers', e.message); }};getPackages();What have I done so far?I have my EAS local device & simulator build with bundleIdentifier: com.myapp.dev this includes installing the RevenueCat SDK I have TestFlight App setup with my bundleIdentifier : com.myapp.production Following the Product setup Guide, inside TestFlight App, I have my subscription group "Core" setup Inside Core subscription group, I have my "Subscriptions" added: Monthly & Annual which show in "Ready to Submit" status I setup my Revenue Cat API Inside Revenue Cat, I added Product. I was able to use the automate

1
L
1 month ago
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whisk-developerActive Member
asked in General Questions

[Rest API] PlayStore: POST `/v1/receipt` and base plans

Hi there!We have one subscription subscription_id, within which there are two base plans base_plan_id_1 and base_plan_id_2.After purchasing, our application sends a fetch token to our server, which we forward to /v1/receipt/:{ "app_user_id": "$someUserId", "fetch_token": "$someValidFetchToken", "is_restore": false, "product_id": "subscription_id"} The call is executed successfully, but in RevCat and all webhook events, it always shows that the base plan base_plan_id_1 was purchased, regardless of which actual base plan was bought.Example:User buys a Monthly subscription for 0.99 - it works and is tracked correctly User buys a Yearly subscription for 9.99 - it’s tracked in RevenueCat as Monthly for the price of 9.99 After studying the SDK, we tried sending the following variants, but nothing changed.Sending platform_product_id:{ "app_user_id": "$someUserId", "fetch_token": "$someValidFetchToken", "is_restore": false, "product_ids": [ "subscription_id" ], "platform_product_

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W
24 days ago
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luckspMember
asked in General Questions

subscription without paywall?

when the user downloads the app, I want the App Store to display the subscription options there, which have to be selected to download.  I don’t have any “freemium” options, either you’re subscribed and access or not. Ideally there is no paywall. can this be achieved?

4
O
1 month ago
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luckspMember
asked in General Questions

Login flow with known userID flow for subscription app?

I have been planning to have my app be available as only a subscription service: monthly or annual.I was expecting to have them sign in with OAuth from Google or Apple, using Supabase Auth to handle things like sessions.  Then, once signed in/registered, update my own data `user` data table to store things about the user depending on their interactions within the app.Now I am trying to add RevenueCat. I see that in the docs about Users, Purchases.configure({apiKey: <public_sdk_key>}); will generate a random ID.  Unfortunately, this will not tie into my backend of known users.  So the docs give an option to include appUserID in the config.  My question is now about the flow.Is it reasonable to have my subscription-only app open on the login screen, then user logs in, and once logged in, trigger the configure({apiKey: ‘123abc’, appUserID: ‘known@user.com’) API with the appUserId?Or I can call the RC `logIn()` method later too... Is there a downside to waiting to configure & loa

3
Michael Fogel
RevenueCat Staff
19 days ago
vic-a563d7
vic-a563d7Dedicated Member
asked in General Questions

How would I design user-sensitive pricing?

Assume I have montlhly and annual subscriptions that unlock some features. I want to charge some users more for the same subscription based on some user data. What would be a good setup for this to work with both app stores? Basically one user could pay more for the exact same features as another user. 

5
vic-a563d7
18 days ago
G
George LeidigMember
asked in General Questions

Can we backfill customers with a new entitlement for a product they've already purchased?

Hello. As above really. We’ve been selling a product for a few months and have 50-60 customers who have bought it. We’ve realised we need a new entitlement for this product, which I've created, and I now need to update everyone who has bought this product to give them this new entitlement. Is this possible? Thank you, George

1
G
1 month ago
N
nick-b043d2New Member
asked in General Questions

RevenueCat subscription via webhook

Hi,I want to ask is there any possibility to connect Stripe payment with RevenueCat subscription? I mean do stripe can create new user with subscription linked with stripe user base on webhook subscription?I have configured Stripe and Revenue cat like here.Also I want to ask where I can see request or events from `incoming-webhooks/stripe` endpoint?Or I can create in RevenueCat subscription by send request below?curl -X POST \ https://api.revenuecat.com/v1/receipts \ -H 'X-Platform: stripe' \ -H 'Authorization: Bearer YOUR_REVENUECAT_API_KEY' \ -d '{ "app_user_id": "my_app_user_id", "fetch_token": "sub_xxxxxxxxxx" }' 

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wes_clark
RevenueCat Staff
1 month ago
O
OzNickHelper
asked in General Questions

Production showing sandobox cards

Hey Everyone,I have recently added RevenueCat to one of my apps and all looks ok.I uploaded a release to Google Play and has been reviewed and published. When I register a user (Has to be my google account??), the offerings show no problems, but when I tap to buy, I am only present with test cards, and I can’t add a different payment method.It was my understanding RC would detect sandbox and live environments.Is anyone able to shed some light on this please?Michael C.

4
H
RevenueCat Staff
26 days ago
M
Mike5224New Member
asked in General Questions

Failed to connect to api.revenuecat.com/54.92.158.15:443

One of my customers is getting this error: “Failed to connect to api.revenuecat.com/54.92.158.15:443” When I try to ping the IP address from my local machine, the request times out. Any ideas what might be causing this issue? Is the revenuecat API down? Or perhaps API IP changed but DNS issue?

2
M
1 month ago
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alperNew Member
asked in General Questions

Offering metada as JSON String

Any chance to get offering metadata as JSON String? It’s fine when it’s only JSON object but not with JSON array. It’d be nice to map JSON to models if we can get it as String instead of map. 

2
A
1 month ago
customuse
customuseNew Member
asked in General Questions

How to track purchases made by unauthorised user

Hi RevenueCat community,We are going to open part of our application to unauthorised users.And we want our users to be able to purchase a Pro subscription before they even sign up.Customuse backend handles RevenueCat webhook events and tracks user subscriptions to control access to features. But it works with real user id’s only.Our thought was that after signing up, we could restore/transfer purchases made by anonymous user to the registered user (with a custom user ID) so that webhook event would be sent to our backend and we could assign the subscription. But it seems that instead of transferring, a simple aliasing takes place, and no webhook events are being sent.We're sure this is a typical scenario, and would appreciate it if you could advise how to approach this?How can we check on the backend side whether the user has active subscriptions in RevenueCat at the time of registration?Sincerely,Dmitry, Customuse

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customuse
1 month ago
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lukasvNew Member
asked in General Questions

How to sync user subscription status with my backend and use it for web app?

Hello, Let’s say I have a project called Flexifit that is both on the mobile and the web.I am using revenuecat to handle subscriptions on the iOs app, users are presented with a paywall before signin in, meaning that they could be a “pro” member without user account.After they create account, how do I reliably “attach” the revenue cat user to my database user? Also on top of that what uniquely identifies the revenue cat user? is it the original_app_user_id or is the email address that is used to login to the app store? I want a single source of truth so that I could verify their subscription status no matter what device they are using.The reason for this is that if user decides to go use the web version, I could check their pro status by calling my database and then checking what revenue cat user id belongs to the current user.

3
H
RevenueCat Staff
27 days ago
R
runnaNew Member
asked in General Questions

Granting Free Access to Non-Subscribed + Subscribed Users

Hi all - hope everyone is doing well!In our app, we have premium access available to users via in-app subscriptions. We are now introducing a ‘promo-code’ system which allows users who are both subscribed/not subscribed to redeem free premium access for a certain duration (1 week, 1 month, etc).For users who are not subscribed, we can simply grant them promotional access through the RevenueCat SDK. For users who are subscribed, the effect should be that their next billing date gets delayed by a certain duration. Our current approach is to transfer them onto a Promotional Offer within their existing product if they are on iOS, and transfer them onto a new product if they are on Android. In both cases, this promotional offer, and alternative Android product have an initial free period.Is this the correct approach to achieve this functionality? I am concerned that by doing this, a user will lose out on their already purchased subscription? For example, If i pay monthly, and have 3 weeks u

1
Michael Fogel
RevenueCat Staff
25 days ago
R
rafael-aguiarNew Member
asked in General Questions

Stripe + RevenueCat

I use RevenueCat in my app, I wanted to know how I can proceed to connect with Stripe through payment links, in the Stripe form I have a custom field where the user enters his code, the one necessary for RevenueCat to pick up the user (USER ID). Any idea how I can do that?

1
Ryan Glanz
RevenueCat Staff
1 month ago

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