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Question

I have a problem with Customer Attributions after renewal

  • June 26, 2024
  • 1 reply
  • 14 views
S
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Hello, 

 

I am using revenuecat in my three apps. I have a problem with attributions for the first app.

When the first subscription starts I see some attributions (ip, idfa, idfv, appslyerid, onesignalid ) but after renewal subscriptions I don't see any attributions. 

My other two apps have all citations after renewal and there is no problem.

In all my applications; Firebase, Fb, AppsFlyer, SearchAds integration is available. Also, revenuecat plugin is installed on Firebase. I don't understand a problem with these integrations. 

Does anyone have any idea?

Translated with DeepL.com (free version)

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1 reply

joan-cardona
RevenueCat Staff
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  • joan-cardona
  • RevenueCat Staff
  • 341 replies
  • June 28, 2024

Hi there,

 

Joan here, happy to help you.

Would you mind sharing the id of a user where this is happening? You can share it in a private message to me. This way I can see what’s going on and where are we missing the id.

Also do you update the customer at any point through our API?

 

Best,

Joan.

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