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Nic DeaneHelper

Are users who cancel a free trial (Introductory offer) eligible for promotional offers?

Hi all,I haven't been able to find the answer to this specific case in the docs.When a user subscribes to a product that has an introductory offer (eg: 1 week free) and they then cancel thereby when the intro period runs out they won't be charged. My question is are they then eligible for a promotional offer?I am trying to implement a win back strategy for users that cancel their subscription and for this promotional offers work perfectly but I am also trying to nudge a user that has had a trial but canceled it into a discounted subscription Thanks so much

Justo MateosMember

There was a problem with the store

There was a problem with the store.at node_modules\react-native\Libraries\BatchedBridge\NativeModules.js:null in promiseMethodWrapperat node_modules\react-native-purchases\dist\purchases.js:null in __generator$argument_1at node_modules\react-native-purchases\dist\purchases.js:null in stepat node_modules\react-native-purchases\dist\purchases.js:null in fulfilledat node_modules\react-native\node_modules\promise\setimmediate\core.js:null in tryCallOneat node_modules\react-native\node_modules\promise\setimmediate\core.js:null in setImmediate$argument_0at node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _allocateCallback$argument_0at node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _callTimerat node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _callReactNativeMicrotasksPassat node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in callReactNativeMicrotasksat node_modules\react-native\Libraries\BatchedBridge\MessageQueue.js:

Sean OuimetHelper

Getting "The device or user is not allowed to make the purchase."

I realize this is similar to the post here, but was hoping to dig into it a bit more on why we are seeing this failure.We are seeing “The device or user is not allowed to make the purchase.” when attempting to call Purchases.getProducts() or Purchases.getOfferings() from our React Native app. A few notes:We’re on React Native 0.63. (I realize that the docs recommend 0.64 or newer, but it was my understanding that it should still work on this version). We’ve ensured that the emulator we are running has the Google Play Services SDK installed. According to the AVD Manager, we’re using a fairly new Android version: Android 11.0 (Google Play Services) We are logged into an account on the emulator that is registered as a license tester on the Google Play Console. The emulator has been rebooted several times.This error happens in both our main app and a simple test app that we put together for the sake of testing. Is there something else that we are missing in our testing process that cou

Elif YücelMember

IOS configuration problem |😿‼️ There is an issue with your configuration

I am using real device for test and I am getting these errors:🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.)2022-10-27 13:47:15.436381+0300 Runner[12975:595117] [Purchases] - ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty2022-10-27 13:47:15.445840+0300 Runner[12975:595300] flutter: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). But I have conjectures:I

Walter HolohanDedicated Member

Expose `promotional_offer_id` in Webhook event for iOS Promotional Offers

Hi,We are adding iOS promotional offers to our app and want to track if someone has redeemed a promotional offer or not. From reading iOS docs they say that the receipt will return `promotional_offer_id` when a promotional offer is redeemed. Would it be possible to return this in the webhook event just like you do for `offer_code`? It would be super helpful for us.Thanks,Walter

arisMember

Google play subscription offer with Flutter

I created a subscription offer that the developer decides when to apply it. In the docs on how to use it there is this Kotlin example PurchaseWith(offer) and then you can do it like that. I am looking in the Flutter SDK and I can’t find a way to do it. purchaseDiscountedPackage() and other functions say “iOS only”. I want to apply a discount named x to this line:Purchases.purchasePackage(offerings!.current!.monthly!);

Carl ReiserNew Member

The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.

Hello, `ERROR - The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit`.I was recently rejected from app store review due to this weird RevenueCat bug ("react-native-purchases": "5.13.0") that I sometimes experience.I believe that I have set up all of my code correctly, but when clicking on a subscription purchase (using the purchaseProduct method - `const purchase = await Purchases.purchaseProduct(identifier, null, Purchases.PURCHASE_TYPE.SUBS);`) the request can fail and throw the following error. “The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.” It seems that this error will happen in patches 5-10 times in a row, then once I see one success, they are all successful from there forward (the purchase modal shows up with the product, and the user can subscribe to my subscription). Now when I go back into the app, I cannot reproduce the bug as it will be

Todd HoffHelper

How do I get to the underlying error code?

In swift when I sign out and then try to purchase a subscription again it fails with a generic store error. Yet in the underlying error there is more data: Error: Optional(STORE_PROBLEM)Message: There was a problem with the App Store.Underlying Error: Error Domain=SKErrorDomain Code=0 "An unknown error occurred" UserInfo={NSLocalizedDescription=An unknown error occurred, NSUnderlyingError=0x2833c8ea0 {Error Domain=ASDServerErrorDomain Code=3532 "You’re currently subscribed to this." UserInfo={NSLocalizedDescription=You’re currently subscribed to this.}}} Purchases.ErrorCode is of no use and I couldn’t figure out the magic incantation to get to the useful bit. Any ideas? thanks

alexey-e49071New Member

RevenueCat stopped tracking purchase events (StoreKit V2)

HelloI updated spm to 4.19.0 and my purchases stopped tracking. I am using RevenueCat as observer mode. And I am using storeKit v2 to make purchases.If any advice, how do I restore purchase tracking?

jake lynchNew Member

SKAdNetwork - Listen to Trial conversion events app side

Hi, We are trying to use SKAdNetwork to track trial starts and trial conversions via Branch. While working with Branch customer support, they suggested we track these natively via BranchEvents so that the events would be captured by SKAN. This is easy for trial starts since we get a callback on device when the trial starts. However, for trial conversions, we need to do this client side as well to have them registered via SKAN. Is there an easy way to do this? One way I thought about doing this would be to set up `addPurchaserInfoUpdateListener` in the app and an async storage valuue to set this listener until if fires and then check if the user info changes to subscribed or cancelled. This seems a little convoluted though so I wanted to see if there was an easier way. As an aside, the Branch docs should probably be updated with a note around SKAdNetwork as we spent a lot of time trying to debug why we were getting no attribution data and it was because the events were coming server sid

Nic DeaneHelper

How to localise periodTitle

Hi all,On my paywall I have a subscribe button that lists the introductory trial period and am trying to make it dynamic so I can A/B test trial period lengths, I have achieved this with string interpolation but can not work out how to localise the periodTitle. Any help would be greatly appreciated.How does one localise the periodTitle property storeProduct.introductoryDiscount?.subscriptionPeriod.periodTitle

Omer WinraukeNew Member

Can I use the RevenueCat SDK attribution features to optimize my Facebook AAA (Trial Starts) campaign?

Was reading through the RevenueCat SDK documentation, and was wondering if there are any added benefit to using the RevenueCat attribution features rather than using the ones supplied by the Facebook SDK. One thing that comes to mind is optimizing Facebook trial start events with trial complete events supplied by RevenueCat. Is this possible?

minh-nguyen-b4defcNew Member

React native - Doesn't get Purchase information after call Purchases.purchaseProduct success

Hi everyone,My project uses RevenueCat with React Native and testing on Android. I have completed integrate SDK and setup play service credentials by following this https://www.revenuecat.com/docs/creating-play-service-credentials, all is success.I can call Purchases.purchaseProduct function without any error, but I just receive 1 or 2 purchase data on RevenueCat Dashboard and Webhook. Then there is no any next purchase data on dashboard and WebHook after that (calling Purchases.purchaseProduct is still success)I have tried to delete my project on RevenueCat, re-create play service credentials and then just receive 1 or 2 purchase data.Anyone has experienced this? I really need some help here. Thank you,

Matt1CoreyNew Member

Clear the `CustomerInfo` cache with Stripe checkout

I understand that the CustomerInfo data is cached for 5 minutes, and is cleared when an actual In App Purchase is made, so the user gains access to any new entitlements immediately, however I’d like to know if there’s a way to explicitly clear this cache when working with Stripe checkouts. Here’s my scenario:User is makes a purchase via Stripe for a product that is registered in RevenueCat. RevenueCat is informed of that purchase from my server using your Receipts API, and the users’ Customer ID is passed in. In the app, I call `Purchases.getCustomerInfo`, however because of the cached nature of this call, the user typically gets no new results. ← This behavior is jarring to the user, and I’m hoping there’s a way I can improve it I have verified that after the cache expires (on average, 2.5 minutes), that call successfully loads the new data asynchronously, so I am confident that this is due to the caching I understand the need for the caching, and how it can impact your servers - I’m

Yurii OstrokonNew Member

Flutter purchasePackage delay on ios

There is a delay of about 5 seconds from function call and popup displayed on ios. Is there solution for this?

Carl ReiserNew Member

Testflight clicking subscriptions or IAPs has long delay

Why is clicking a subscription or IAP so slow on iOS. When I click on a subscription, it can take up to 20 seconds to even show the pop up modal to purchase the subscription. I am testing this on testflight and am wondering if there is a way to make this delay quick? The IAPs and subscription purchases eventually go through, just unacceptably slow. Is this due to Apples test flight servers being slow or something else? Will we see increased performance when we deploy a production build? For context, I am using `purchaseProduct` to buy both IAPs and subs.Thanks

Zahid HabibNew Member

"Error when fetching products" only happening in production version

I’ve installed revenuecat for subscription product. It’s working well for iOS. For android It’s also working well when I’m trying it as a license tester.After after I made the app live on google play, calling Purchases.purchaseProduct() method throws the below error {"nativeStackAndroid":[],'userinfo":{"underlyingErrorMessage":"Error when fetching products.DebugMessage: An internal error occurred.. ErrorCode:SERVICE_UNAVAILABLE.""readable_error_code":"StoreProblemError",'readableErrorCode":"StoreProblemError','message":"There was a problem with the PlayStore."'code":2},'message":" There was a problem with thePlay Store."'code":"2""userCancelled":false,'line":59,'column’:1119,"sourceURL":"index.android.bundle"}The strangest thing is, it’s not showing when I’m trying to purchase as license tester. Any help would be highly appreciated.

clicvozz-22eba4New Member

Ongoing purchase canceled when app goes to background

Hello,On my app, when the user taps the Purchase button, the prompt for login with Apple appears asking for password. If the user doesn't remember his AppleID password and has to look it up on another app, he will send my app to background and open another app to search for the password. As soon as he goes back to my app I have a PURCHASE_CANCELLED error, and he has to restart the process, taping the Purchase button again. Is there a way for RevenueCat to not cancel the purchase when app goes to background in the middle of purchase process?Thank you,

womoNew Member

Apple rejects subscription because it is not visible

Hi there,we have an one-time IAP in our app. Additionally we want to experiment with short-time (weekly) subscriptions. We thought that would make sense in our case, since some of our users are using the app just 1-2 weeks in a year.So we created and submitted a subsription on the store, but it got rejected, because it is not visible in the app. To attach it to an entitlement it has to be published in the store, which again not possible, because it is not visible. How do we solve this chicken-egg-situation? We have begun the review of your in-app purchases but aren't able to continue because your submitted in-app purchases indicate a change of business model for your app. Specifically, your existing Non-Consumable business model has changed to include a auto-renewable subscription in-app purchase business model type.Therefore, we need to verify the implementation of your submitted in-app purchases in the app to ensure your app, and its in-app purchases, are in compliance with the App S

Angelina Ilieva

Google Payment pending issues

Most all of my subscription after trial activation go into Payment pending and are stuck there while my subscriptions stay active, over time they auto cancel for billing error.I am having the same issue but despite of checking for acknowledgement on the next app startup, the payment is still pending.RevenueCat(s), can I somehow manually call the Google billing api to send the ack back to the Google billing system? Does RevenueCat offer a call that I can make via the API or SDK? I saw this but it is not answering my question

Richard SmithNew Member

App rejected by Play Console due to security

Hi All,Trying to publish an app and got the following:Unsafe EncryptionYour app contains unsafe cryptographic encryption patterns. Please see this Google Help Center article for details. p0.e0.c Unfortunately got nothing else, no email, so just have to guess what code its refering to. Best guess is the key used to configure revenuecat for in-app purchase.configuration = PurchaseConfiguration('goog_********************************');They suggest using Jetpack (https://support.google.com/faqs/answer/9450925)I am however struggling to implement this in flutter. Does anyone have any example code/articles etc that could help?I suspect this will impact all apps that use a key within the app like revenuecat.Thanks

ThanhActive Member

Purchases.purchasePackage() doesn't return

Hello,I’m using purchases-flutter 4.1.2 (latest at the moment). I’ve set up the entitlements, offerings, products as well as packages as guided in https://docs.revenuecat.com/docs/ios-productsI can get the offerrings and display the packages correctly.But when I make a call to `Purchases.purchasePackage()` to purchase a package, the call just hangs and doesn’t return at all.Here’s my dependency list:```environment: sdk: ">=2.17.5 <3.0.0"dependencies: another_flushbar: ^1.10.23 awesome_notifications: ^0.6.21 bloc: ^8.0.2 cached_network_image: ^3.1.0 cloud_firestore: ^3.4.4 easy_localization: ^3.0.0 easy_localization_loader: ^1.0.0 equatable: ^2.0.3 firebase_analytics: ^9.3.1 firebase_auth: ^3.6.3 firebase_core: ^1.20.1 firebase_messaging: ^12.0.2 flow_builder: ^0.0.2 flutter: sdk: flutter flutter_bloc: ^8.0.1 flutter_onboard: ^2.0.0 flutter_platform_widgets: ^2.0.0 flutter_svg: ^1.0.0 flutter_typeahead: ^4.0.0 formz: ^0.4.0 google_fonts: ^3.0.1 grouped_li

lucas-cavalcanteNew Member

Getting "The device or user is not allowed to make the purchase" in production.

Hey guys! I would like to share a problem to get some help.I have an app with Expo and I'm trying to integrate RevenueCat with the react-native-purchases lib. I'm not experiencing any problems with iOS, but when trying to get the products that have already been imported into the RevenueCat console and are active on the Google Play Console, I'm getting the error message: "The device or user is not allowed to make the purchase. "PS: I'm getting this error in production and I'm trying to get the products with "getProducts" as in the documentation.Thanks in advance for any help!

DalmazioActive Member

Use of originalApplicationVersion for grandfathering existing users

Question on the use of originalApplicationVersion to determine if I should grandfather certain users into a free subscription.The docs say:The first date this entitlement was purchased. May be the same as the latest purchase date.Now, what if the app was previously purchased on the Apple App Store (iOS), not using RevenueCat and entitlements? I’ve only added RevenueCat in the most recent version, which has not yet gone live on the App Store. Will originalApplicationVersion still be populated with the correct build number when the user first purchased the app even if it was originally purchased without RevenueCat? (Also, that build number is in fact the build number, and not the version number, as in version 3.0 build 1234, correct?)

kunga_tashiNew Member

[EXPO] How to fetch products from RevenueCat? Why does Purchase.getProducts(['productId']) return empty array?

I have created a product in google play console, and I also created a revenuecat product with the same id, but the the following line of code returns an empty array.// Fetching all products by passing an array of their product_idconst products = await Purchases.getProducts(['product_id']);// Printing the list of products available.console.log(products); // Example response:[]Project info:Expo SDK version: 45 React native: 0.68.2 react-native-purchases: 4.6.1 Device tested: android

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