Get Help

Hi there, over the last days I have gone through the steps of setting up the credentials very carefully multiple times. I have an app com.aaa.bbb where I initially set up the subscriptions for. It worked in RevenueCat and on the Google Play Store. Then I decided to leave that app accessible without subscription and offer a new app with identifier com.aaa.bbb.ccc Painfully, I had to go through the whole process again, but it can never validate the sub API. The app is separate from the old app in Google Play (it is a new app) It has the correct identifier It is even approved and its subscriptions too I waited >36h I've set the correct google api key from RevenueCat in my app The permissions for the Google Cloud account are set to account wide, not restricted to single app Note that I'm using the same RevenueCat project as before but I also updated the identifier to be com.aaa.bbb.ccc Now what is very bizarre is when I change the identifier to com.aaa.bbb in RevenueCat, all the sudden the

Hi, I’m working on creating a native paywall with SwiftUI because we have a paywall design that deviates from the templates. (it’s mainly sizes and margin - footer paywalls are too tall for our use. Hope this is configurable in the future) While creating a custom paywall, I wish we could still use some of the variables and localization RC offers with paywall templates. e.g., I tried to access periodName (e.g. “Annual”) via package.periodNameOrIdentifier(.current) This gives “'periodNameOrIdentifier' is inaccessible due to 'internal' protection level" It seems that making ‘extension Package: VariableDataProvider’ public might allow this. Can RC support this? At a high level, the pain here is that as soon as we try to do anything custom that deviates from the template, we face reimplementing many of the conveniences RC provides. Wish there was a middle ground somehow.

My request to `https://api.revenuecat.com/v2/projects/:projectId/customers` is returning a 404 error which doesn’t really make sense. Full error object below: ``` { "doc_url": "https://errors.rev.cat/resource-missing", "message": "Resource not found", "object": "error", "retryable": false, "type": "resource_missing"} ``` I am using the projectId returned from calling GET Projects in the v2 API. I am using a V2 API key. The permissions look like: One thing I noticed is that the API key permissions has a “Customer information permissions” section, but there’s nothing there. I know the v2 API is in Beta… is something not finished here?

Hello, my client would like to slightly customize a template, beyond what's possible with the no-code editor, but not enough to warrant creating a new one from scratch. The modifications desired are as follows: Adding a 'chip overlay' around a price card labeled 'Recommended.' Adding a strikethrough text displaying a higher price tag near the effective price. Do you provide such customization services? We would be willing to pay for this. Thank you.

For customer P7JhJ9xGhJeZq1zhrxRptq52Kmb2, I am trying to determine when to remove extra entitlements. The EXPIRATION event seems to have triggered exactly 3 days after when renewal would have happened. Which is what I expect since grace period i set at 3 days. But the RC dashboard seems to show that there is still time until expiration. Maybe this matches the “Grace period ends” timestamp 1707470032885 on the BILLING_ISSUE event. So should entitlement be removed now when I’ve received the EXPIRATION event, or later when grace period ends?

Hello, I'm working on a Flutter app with an in-app purchases. I'm looking for a solution to automatically close the purchase sheet after a specified amount of time. I’ve dug around and there doesn’t appear to be any obvious way of closing the sheet? Just in general it doesn’t seem there is any way of closing the app, causing the sheet to stay open indefinitely even if the user signs out or background the app, until they click the “x” or just outside the sheet. Thank you!

when user buy first time one plan using buyConsumable method everything's works prefect, but when buy same plan second time play console showing me "already own this item". help me if anyone know.I want to need multiple time buy same product.

Sorry for the title (posted a bit too fast) but doesn’t seem to be editable. Hi guys! First time using RevenueCat, I’m having trouble to understand the Offering / Packages / Paywall concept. My use case is simple. I have two subscription level: pro and pro+ and each one can be subscribed to monthly or annually (pro is included into pro+). Pro+ allows a bit more features than pro. So, I have two entitlements, pro and pro+ and 4 products (pro_monthly, pro_yearly, pro_plus_monthly and pro_plus_yearly). Now, I’d like to display this products in my application, so I’m configuring my default “Offering”. In this offering, I’m supposed to attach “Packages” composed of my “Products” but it seems I can only attach one product per package (the product is replaced as soon as I try to add another). I’d like to display my products grouped by entitlement type (pro and pro+) but don’t understand how to do that. Am I supposed to group them myself in my application? Should I have one package = one produ

I’m using StoreKit 2 with an automatically synced StoreKit Configuration file in Xcode which is an amazing tool to use in development. Unfortunately, even though I uploaded the public certificate for StoreKit testing, I always get the “ERROR: 😿‼️ The receipt is not valid.” message during development. I’ve read in other threads that this is a common issue. Also, I’ve read somewhere to use StoreKit 1 or to not provide a StoreKit configuration file. But I’m not willing to use older APIs and features when there are shiny new tools that make development much more fun. Please don’t try to convince me that StoreKit 1 is more stable. I’ve used StoreKit 2 directly, and it was an awesome development experience. I’m just using RevenueCat for the Live Data, Experiments, and for the Paywall UI. But my development experience has degraded since I made the switch. To improve this, I would like to simply turn off receipt validation when I run my app in DEBUG mode. In other words, I’m looking for somet

I am testing purchasing my subscriptions in sandbox. My device has purchased a subscription before, and it has expired. When I go in to purchase again, `Purchases.shared.purchasePackage` returns immediately with the `purchaserInfo` and the default entitlement shows my previous purchase, with an isActive status of false. I was never presented with the purchase modal. When I `restoreTransactions`, the `purcahserInfo` shows the same, an expired entitlement. Why can’t I re-purchase an expired subscription?

Is there any reason _not_ to call `syncPurchases` on every fresh install? That way if a user has a pre-existing subscription, we’ll know right away. The RevenueCat documentation lists these considerations: https://www.revenuecat.com/docs/restoring-purchases#considerations But if the user has an anonymous ID, calling syncSubscriptions will just discard that anonymous ID the user does in fact have a subscription (I believe). I don’t see any downsides to it, but I could be missing something.

Hello - I’ve tried to summarise our problem as concisely as possible below: Problem: How do we understand promotion code redemption & user behaviour using RevenueCat? Context: We recently ran a promotion using codes generated in App Store Connect. Users who redeemed these codes received two months free on our product. The promotion is now complete and we want to understand what behaviour was like for this cohort. e.g. How many of these users continued with us or did they churn? What’s their LTV? etc. Details: Within App Store Connect Reporting we can identify users who redeemed a code and see their ‘Subscriber ID’. Within RevenueCat we then have no method of tying users together i.e. there appears to be no common identifier across the two systems for a given user. Additionally it doesn’t appear that promotion codes sync across the two platforms i.e. when viewing an individual customer in RC, I can’t see within their history if they have utilised a promo code. Any advice appreciated or

Hi there, → I am purchase subscription with app userId 1 and using sandbox id 1→ Now I am log out from the app and login with app userId 2 and using sandbox id 2 with same device In time of second user purchase I am getting [Error: There is already another active subscriber using the same receipt.]. I understood that If I try with same sandbox id then it happens but with different sandbox ids don’t why it’s happen.

Hello RevenueCat Team, I am currently utilizing RevenueCat's webhooks to synchronize purchase events with our backend system, and for the most part, this integration has been successful. However, we've encountered a specific issue with the "TRANSFER" event webhook, which does not seem to trigger as expected. Despite our efforts, the "TRANSFER" event webhook never gets called automatically in our setup. Oddly enough, when I manually initiate a transfer through the RevenueCat dashboard, the webhook does trigger and operates as intended. This discrepancy leads me to wonder if the problem might be related to our reliance on the legacy transfer behavior, specifically the "Share between App User IDs (legacy)" feature. Could this legacy approach be the reason why the "TRANSFER" event is not automatically triggering the webhook? If so, do you have any recommendations on how to resolve this issue or any alternative approaches we should consider to ensure seamless synchronization for transfer ev

I have followed this guide: https://www.revenuecat.com/docs/apple-server-notifications to try and setup the store server notifications, but whenever navigating to App Information > App Store Server Notifications, I do not see this - “App Store Server Notifications” per instruction steps 3 and 4. Am I missing something? I do not see anywhere I could enter the URL.

Hi everyone, I am trying to figure out the best solution to design for my new feature. I want to offer multiple expansion packs that pretty much share the same price, however I would really like to be able to use the entitlements feature to manage user access. My issue is that it seems like products map directly to an entitlement? is there any way for the same product to grant access to different entitlements? What alternatives would I have to avoid having to setup a new product on apple / google app stores and stripe for every single expansion pack?

Hi there! Can you please clarify the case of using RC with the Server-Side observer mode? Prerequisites: Apple App Store Server Notification is configured Google Real-Time Developer Notifications is configured Webhooks are configured The happy-path looks like: Our app (Android/iOS) completes a purchase for a new user and gets the fetch token/receipt Our app sends all needed data (app_user_id, fetch_token, price/currency, product_id) to our backend Our backend invokes POST /v1/receipts Our webhook receives the initial_purchase event What will happen if our backend doesn't invoke POST /v1/receipts due to a network error or internal error: Will the initial_purchase event be raised anyway for that new user? Will any future events be automatically detected for that user? Should we guarantee to invoke POST /v1/receipts to ensure correct behavior?

Hello, I wanted to change the paywall display settings from the Paywall editor I wanted to include introductory offer values as well as variable preview values I had previously selected. When I select and save the second box (for introductory offer values ), it shows up on the preview but when refresh the page, the selection is gone and not reflected in the simulator. This behavior is same for both Chrome and Safari.

Love the new paywalls and here are some suggestions for improvements. This is paywall “Bengal” on an iPhone 15 Pro using UIKit. Please hide status bar. Big gap between header image and title. Footer font too big. Can you just say “Terms”, “Privacy”, and optional “Restore”? Please hide thumb bar. HTH

I’m building an app using Flutterflow, Firebase Authentication and RevenueCat. Authentication is optional and RevenueCat App Store subscriptions are optional with a freemium model. After a user has upgraded to a premium subscription, if they subsequently logout or login from the app (firebase auth) their RevenueCat entitlement is “forgotten”. When the user tries to subscribe again, their entitlement is “re-discovered”. Is this intended behaviour? I swear it wasn’t doing this a few days ago, but perhaps I didn't notice. I’d prefer for the RevenueCat entitlements and Firebase Authentication to be independent. I think this is related to anonymous app user IDs. https://www.revenuecat.com/docs/user-ids Is there anything I could have changed in my flutterflow setup that would trigger Flutterflow to change what kind of ID is used with Revenuecat? i.e. change from always anonymous to a mix of app IDs and anonymous? or vice versa?

Hello, I am using webhooks to store all webhook events that RC sends me in a postgres database. I noticed on the webhook documentation that I should be requesting the `/subscriber` endpoint on every subscription webhook event that comes in in order to “sync” the state of the database to the RC api source of truth. My question is - from a server, should I be using the apple API key or the google API key when requesting subscriber attributes from my server? My working assumption is that I can use this api to ultimately tell if a user is subscribed, so I am going to use that to unlock subscriptions / determine backend authorization for certain endpoints. Is this the correct approach here? If so, which key should I be using or does it not matter from the server (will using the apple and google api keys against the /subscriber endpoint return the same data?) Another question I have is about latency. Will the webhook event come in before the revenue cat api is updated? Also is this a bad app

Hey, I get an error when I paste the JSON file in the Android app config. . Do you have any ideas where I can read how to troubleshoot? they don’t have anything on their website (or I can’t find it)

Hi, I have set up my app, with an auto-renewing subscription in a closed test track on Play Store with myself as License tester, and then downloaded the app on my test device. All subscriptions features seems to work fine, I can subscribe, cancel a subscription, restore a subscription and all actions are reflected in RC backend in the sandbox overview. But I am curious about the options one finds in Google Play Store>Configuration>License test page. I choose the ERROR_CONTACTING_SERVER as response and saved, my expectation was to get an error in the app when buying a new subscription. But no the purchase of a new subscription went well. So my question is how are these response options on the License test page linked to the RC SDK? Regards Tomas

Does anyone know if it's possible to get a shadow on the paywall footer like in their web editor? I am not sure if I am missing something? Looking through the paywall source code, it does not look like a shadow is applied anywhere?

What happens to the active subscriber’s entitlement when i remove the product from sale on my appstore connect. ? Scenario : A yearly subscriber having 10months left and i remove the yearly product from sale on appstore connect.