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Question

Paywall closes instantly on iOS with PAYWALL_RESULT of CANCELLED

  • October 16, 2024
  • 1 reply
  • 111 views

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Hi,

 

I am facing an issue with the iOS version of my react native app. As the title suggests, when I perform an action in the app which causes the paywall to open (subscription paywall), it closes itself after a second or two of being visible with PAYWALL_RESULT of CANCELLED. It works fine on Android (only tried it in a test environment using open testing) and allows me to step through the process of purchasing a subscription.

I created my app with expo but to test on a physical iOS device have used prebuild to create an ios folder which after running pod install has the .xcworkspace file required to run a build in xcode. They physical device I am testing on is signed in to a sandbox account that is linked to my apple developer account.

I am using react-native-purchases version 8.2.3 and the same version number for react-native-purchases-ui.

I cannot seem to find any other people who have documented experiencing this issue, and there are no warnings or errors thrown in xcode or the metro terminal which can give me any further clues.

If you require any more information from me in order to help, do not hesitate to ask for it!

Thanks very much.

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1 reply

sharif
RevenueCat Staff
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  • RevenueCat Staff
  • 513 replies
  • October 18, 2024

Hi @matthew-a9b446,

I haven’t seen this issue be reported before, is there any chance you can share a screen recording, debug logs, and a code snippet of how you display the paywall? If you want to keep any of this info private, you can open a support ticket and mention this community post, and we’ll continue the investigation over there.


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