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Hi, 
I recently see strange behavior on several accounts with purchase transfers to anonymous IDs.
This one particular user has renewed his subscription which shows in the User Panel events, but was not given an entitlement. The event also shows couple transfers.

Restore purchases does not work for the user as seemingly from the sdk response there is no purchase to restore to.



Pictures shows several things that are off. 

  • Purchases made but no entitlement
  • Total spend = 0
  • 2 transfers back to back (I’m seeing this on several users)

How can I fix this user and give him his entitlements?

 

for context:

  • not in the picture, but the user has an userId alias, not only the anonymous id
  • I’m using the ‘transfer if no active subscriptions’ setting
  • Within in the app I configure RC on app start, but only after a registration I call login with the dedicated userId. 
     

Edit: I checked the other user which there has been the transfers, it’s the same user but with different anonymous IDs. I was able to transfer the purchases, but I’m unsure why this happens in the first place.

Hi, a temporary fix for this user is to grant them an entitlement so they still have access to their purchases, see our docs for how to do this: https://www.revenuecat.com/docs/dashboard-and-metrics/customer-history/promotionals

 

In order to better understand what is happening here, could you please open a support ticket so we can look into this internally? https://app.revenuecat.com/settings/support

Please provide the app user ids you are seeing this with and let us know if you are able to reproduce this behavior on your end and if you are able to obtain debug logs, see our docs: https://www.revenuecat.com/docs/test-and-launch/debugging#section-debugging

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