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Discussion and help from anything related to RevenueCat.

4592 Posts
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abuzer-16f6adNew Member
asked in General Questions
X-RevCat-Signature not being received

Hi, I am integrating a web hook for the purchase. I have setup secret key and setup a webook URL. But I am not getting x-RevCat-Signature in header. Will it work in test events?

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kaitlin
RevenueCat Staff
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BitSplitNew Member
asked in General Questions
Flutter - buying yearly and lifetime packages at the same time

Hello,My app has 2 plans: yearly and lifetime. I’m trying to understand what happens when:1. First a user buys the yearly one,2. Then the user buys the lifetime one. Will the yearly one be canceled automatically in each platform: Android and iOS?

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kaitlin
RevenueCat Staff
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Brendan DuddridgeActive Member
asked in SDKs
How to get the price of an offer code discount?

I am working on my paywall which will detect when a customer purchased an older version of my app so that I can offer them a 50% discount or a free period on the subscription of the new app, depending on when they purchased the old app. I’m trying to figure out how to get the prices I’ve set on the offer codes that I will use. I’ve got a button that will take the user to the App Store to complete the purchase and when they come back from the App Store, I’ll sync their purchase and dismiss the paywall. Right now for the 50% discount offer, I’m just diving the subscription price by 2. However, Apple’s offer codes don’t work like that. You have to select specific prices for each offer code. I do display the original subscription price and also a “Your price: $24.99” label just below the button that takes them to the App Store to complete the purchase. But I realize now that the prices I display will be wrong because it’s not always a divide by 2 price. For example, one of my prices is $44

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joan-cardona
RevenueCat Staff
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berkNew Member
asked in Dashboard & Tools
PaywallFontProvider doesn't work in iOS

PaywallFontProvider does not have any affect on iOS v2 paywalls. I’ve implemeted a custom PaywallFooterProvider as below: class MyPaywallFontProvider: PaywallFontProvider { func font(for textStyle: Font.TextStyle) -> Font { switch textStyle { case .largeTitle: .custom("PlayfairDisplay-Regular", size: 34, relativeTo: .largeTitle) case .title: .custom("PlayfairDisplay-Regular", size: 28, relativeTo: .title) case .title2: .custom("PlayfairDisplay-Regular", size: 22, relativeTo: .title2) case .title3: .custom("PlayfairDisplay-Regular", size: 20, relativeTo: .title3) case .headline: .custom("Jost-Semibold", size: 17, relativeTo: .headline) case .subheadline: .custom("Jost-Regular", size: 15, relativeTo: .subheadline) case .body: .custom("Jost-Regular", size: 17, relativeTo: .body) case .callout: .custom("Jost-Regular", size: 16, relativeTo: .callout) case .footnote: .custom("Jost-Regular", size: 13, relativeTo: .footnote) case .caption: .custom("Jost-Regular", size: 12, relativeTo: .caption

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joan-cardona
RevenueCat Staff
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bethel-mMember
asked in General Questions
Basicc paywall showing, not the designed v2 paywall

Hello, in my android app using jetpack composed i implemented revenue cat. Everything seems to be ok apart from the fact that the paywall showing is the basic paywall. I have Designed paywall using the V2 of the paywall editor , but the basic paywall is still showing. I checked my logs and everything seems to be fine: [Purchases] - DEBUG D 👤 Logging in from $RCAnonymousID:b831970ef3294aa19a10b4ddf59fc251 -> tNQh1DwjRTU9zJZIk08oEGnLHBo2[Purchases] - DEBUG D ℹ️ No subscriber attributes to synchronize.[Purchases] - DEBUG D API request started: POST /subscribers/identify[Purchases] - DEBUG D API request completed with status: POST /subscribers/identify 200[Purchases] - DEBUG D 👤 Logged in successfully as tNQh1DwjRTU9zJZIk08oEGnLHBo2. Created: false[Purchases] - DEBUG D ℹ️ Found 0 unsynced attributes for App User ID: $RCAnonymousID:b831970ef3294aa19a10b4ddf59fc251[Purchases] - DEBUG D ℹ️ Deleting subscriber attributes for $RCAnonymousID:b831970ef3294aa19a10b4ddf59fc251 from cache[Purchase

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JayShortway
RevenueCat Staff
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MaxencehNew Member
asked in SDKs
Multiple subscription groups for experiments - risk of double subscription

I want to do A/B testing for subscription prices on iOS. The revenuecat docs recommends to “Use distinct Subscription Groups on the App Store for each RevenueCat Offering when testing new prices”. Here’s what I would then setup: Price 1 subscription group: Annual - $39.99 Monthly - $7.99 Price 2 subscription group: Annual - $19.99 Monthly - $3.99 I start the experiment, some users are being shown the first subscription group, some others the second. A week lapsed, price 1 group is the clear winner, yay! I stop the experiment. The faq says the following: When I end an Experiment, what Offering will be served to the customers who were enrolled in that Experiment? When an Experiment is ended, all customers previously enrolled in it will be served the Default Offering the next time they reach a paywall in your app. Therefore everyone is now presented with the same offering that corresponds to the price 1 subscription group on my paywall. Let’s suppose someone from the retired price 2 subsc

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alvish0407
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angela-53501fNew Member
asked in General Questions
grey screen apple

I have tried literally everything. Products where being shown in TestFlight then I updated the app in Flutterflow to apple connect with new version and now nothing is showing. All the data matches up and I have been thru every option I have found in questions. any suggestions?

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joan-cardona
RevenueCat Staff
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rocxteadyNew Member
asked in Dashboard & Tools
Where do I set product.relative_discount?

Hi I have 3 packages in a paywall. I wanted to add badges two of them and I am guessing I am supposed to use product.relative_discount for this. But in the app I can’t see the value. Badge appears empty. Do I need to set it somewhere? Cheers,Ulaş

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david-b2a959New Member
asked in General Questions
Products are waiting review from Apple but they cant be displayed and reviewed

I am stuck in a loop—RevenueCat requires the products retrieved from the App Store to be reviewed. However, Apple can’t review these items because the screen where they appear is throwing Error 23: "There is an issue with your configuration." How can I get the subscription reviewed and displayed in the app?

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RevenueCat Staff
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ernestzamelczykNew Member
asked in General Questions
100% failure rate for androidpublisher.SubscriptionPurchasesService.Get request

Hi. We’ve recently deployed a new version of our app with revenuecat api and our Google Play Android Developer API usage has skyrocketed. Usage of androidpublisher.SubscriptionPurchasesService.Get and androidpublisher.SubscriptionPurchasesServiceV2.Get is in millions and failure rate for the first is 100% and for the second it’s 43%. We cannot continue operating like that as we are not fully rolled out yet and Google does not allow us to increase our usage quota any more so you can imagine there’s no way for us to move forward with our roll out. We would like to receive some help in resolving the issue. Our service account credentials are set up correctly and overall the service works properly. We do not experience any issues on the customer end.

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ranmaru-yamamotoNew Member
asked in General Questions
App Icon Disappeared?

I am having issue with my app icon disappearing. We had our apps available to public for awhile now, and today, the app icon stopped showing and grayed out. Everything is still connected properly, and we havent changed anything. Have anyone experienced the same issue before?

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ikramhasanNew Member
asked in General Questions
Is customer center available in flutter purchases_ui?

Hi, is customer center available in the purchases_ui package yet? I looked into the api reference and couldn’t find anything. Let me know if there’s any way to integrate it with my flutter app that I am missing.

282
joan-cardona
RevenueCat Staff
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Tek DeveloperNew Member
asked in General Questions
Webhook returns a 401 error, and the user ID is missing when I redeem a subscription

RevenueCat webhook returns a 401 error, and the user ID is missing only in the case of redeeming a subscription. However, regular subscriptions are working fine.

171
kaitlin
RevenueCat Staff
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trung-c78624New Member
asked in SDKs
How can users request a refund when using Web SDK ?

I have an application with payments implemented using Web SDK. I'm looking for ways to allow users to submit refund requests directly within the app. Are there any options available such as a refund link in the customer portal, or Rest API endpoints that I could use to build a custom UI for refund requests?

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RevenueCat Staff
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pineconelabsNew Member
asked in General Questions
RevenueCat response is Cancelled but subscription is successful

I’ve been seeing a weird behavior recently on my iOS Swift app. Sometimes a user subscribes to the free trial for annual and it is successful (it shows up on RevenueCat dashboard), but in my logs, RevenueCat shows a Canceled error. In my app, if a user cancels a purchase, it shows a special annual offer. Since it was detected as a cancellation, the user then sees the special offer view and subscribes to that. This leads to the user being subscribed to BOTH the free trial and special offer, and they end up paying for both. Why might RevenueCat show cancelled if the purchase actually went through?

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nenad-380edfNew Member
asked in General Questions
RevenueCat FlutterFlow integration purchase

Hello. I would like to ask for help. I have a problem integrating purchases with RevenueCat in FlutterFlow. I searched the documentation, but it is very poorly and unclearly covered regarding sales. For subscriptions, I found a lot of information, but for sales, it is very sparse and unclear. My app is already running on a website, and I use Stripe for payments there, which works fine. When I started with RevenueCat to set up the app on Google Play, I thought it would be similar, but it does not work. I am selling credits, like lives in games that get consumed later. After a purchase, the credits should be added to the profile of the user who made the purchase. I am using Firebase as the database. My main problem is with sales. I have connected RevenueCat and Google Play Console, and I think that part is okay. I believe the problem is on the FlutterFlow side, but there is very little documentation, or it is too general. Does anyone know where I could look? Has anyone had a similar prob

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jeanniton.mnrNew Member
asked in SDKs
Using Stripe Checkout Paywall for web

Hello! I want to use RevenueCat to centralize subscription management (code) across different platforms (Web, Android, etc.) for the same app. I want to get the native local Stripe products (ids) or prices (ids), and use the Stripe native checkout paywall. I set my native and local products for my Stripe app in the RevenueCat project setting page - see the attached screenshot below. I can use the local Stripe product / price to generate a sessioned Stripe paywall. Do you know how to get the Stripe products (ids) (using RevenueCat SDK or API)?Thanks in advance for your help. PS: Stripe features trial subscription enrollement without requesting a payment method upon; RevenueCat does not. See more in the post at the following link:

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RevenueCat Staff
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huunam-d09e3aNew Member
asked in SDKs
Restore purchase not working on Android

Hi All, I have built a Flutter app and used the purchases_flutter package. In the official release environment on the Google Play Store, one of my users encountered an error with the following steps: The user made a purchase before logging in (Purchases.login) with AppUserID = $RCAnonymousID:.... After that, the user logged into the system, and their AppUserID was assigned as their system userId. The user attempted to restore the purchase (Purchases.restorePurchases), but it did not work. The app could not retrieve the previous purchase information ($RCAnonymousID) and sync it with the current user (userId in the system). The Google Store account used for the purchase is still active and retains the purchase history. I checked the Google Store console, and the purchase history is recorded there. When checking the Order ID in the RevenueCat console, and the system recorded the payment with AppUserID = $RCAnonymousID, which was created at the time of the initial purchase. For this issue,

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RevenueCat Staff
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Matt1CoreyHelper
asked in SDKs
Paywall V2 doesn't honor "displayCloseButton" parameter

I’m building a paywall that I would like to have a conditional ‘Close’ button on - in some cases it should be a hard paywall, but in others, I want the user to opt out. I’m showing the paywall with `PaywallView(offering: offering, displayCloseButton: <logic-goes-here>)`, but even if I send in a hardcoded true or false, it makes no difference. I’ve tried this with my Paywall equipped with a ‘Navigate Back’ button, and without, but the ‘displayCloseButton’ parameter never has any effect.

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Cameron Napoli
Cameron NapoliHelper
asked in SDKs
🤖 Android issue: There was a problem with the store.

We’ve periodically been seeing a “There was a problem with the store” error when Android users try to purchase. Does RevenueCat have any logs that can help diagnose the error? Or how can I diagnose this problem?

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rlacamara-wwwNew Member
asked in SDKs
Managing subscriptions on multiple devices with the same App User ID

Hello, We’ve got a Flutter app that requires user register / login and we’re providing the SDK with an App User ID tied to those credentials to allow our users to share the same subscription among multiple devices. This is working fine and we recover the same Entitlements no mater the device the user Logs In. What we’re having problems is with subscription management since many actions (Upgrade, Downgrade, etc...) will only work from the device that did the original purchase as stated in the docs: Managing Subscriptions A user can only manage their subscription on the platform it was purchased from. Having the same App Account logged in in two devices with different Google Play accounts and calling Purchases.purchasePackage() generates the following error: PlatformException(4, One or more of the arguments provided are invalid., {code: 4, message: One or more of the arguments provided are invalid., readableErrorCode: PurchaseInvalidError, readable_error_code: PurchaseInvalidError, under

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mihai-fischer-bf7375Helper
asked in SDKs
Offering has no configured Paywall on native iOS using beta Paywalls

I’m trying to use the new beta paywall builder, but I get this error despite having offerings and products setup.

262
joan-cardona
RevenueCat Staff
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iway1New Member
asked in General Questions
Missed Webhooks for Consumables?

If my app fails to receive a `NON_RENEWABLE_PURCHASE` webhook for a consumable, is the event completely lost? If so that would mean the purchase is completely lost, is there any recourse to deal with those situations, or is the idea that I should just never miss one of these events?

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bprakashNew Member
asked in SDKs
Paywall SDK Issue.

RevenueCat Paywall Not Displaying Despite Proper Configuration in React Native App. Environment - react-native-purchases: 8.5.4- react-native-purchases-ui: 8.5.4- react-native: 0.74.5 Issue I'm encountering an error message stating "offering Default has no configured paywall" despite having already:1. Created a paywall in the RevenueCat dashboard2. Linked it to the Default offering configuration3. Properly integrated react-native-purchases and react-native-purchases-ui What I've Done 1. Created and configured a paywall in the RevenueCat dashboard2. Linked the paywall to the Default offering3. Installed and configured the latest versions of react-native-purchases and react-native-purchases-ui4. Verified my API keys and configuration Code Implementation import { View } from "react-native";import RevenueCatUI from "react-native-purchases-ui"; export default PaymentSettings = () => { return ( <View style={{ flex: 1 }}> <RevenueCatUI.Paywall /> </View> );} Expected Behavior The paywall shou

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DougGNew Member
asked in SDKs
Expo Managed app works locally with RevenueCat, but crashes on launch in TestFlight

Hi everyone, I’ve integrated RevenueCat’s React Native package into our Expo-managed app, and I’m running into an issue getting everything working in Testflight. I’ve added the getOfferings() and purchasePackage() functions into our app and everything is working as expected when running the app locally, but the app is crashing as soon as it’s opened in TestFlight. To create our build for TestFlight, I’m using eas build --platform ios Let me know if I’m missing anything or if you need anything from my side to help resolve this issue. Thanks!

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