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Discussion and help from anything related to RevenueCat.

3327 Posts

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pgk1216New Member
asked in General Questions

purchasePackage() works properly on iPhone, but not iPad

I have RevenueCat fully set up in my React Native application, and the purchasePackage() function seems to be fully functional when testing on an iPhone. In Sandbox, the popup that prompts the user to sign in with their Apple ID to pay works and has no issues aside from slight delay in between the prompt popup and the “success” alert. However, when I test the exact same build on my iPad, purchasePackage() doesn’t do anything. No errors are thrown, and the only indication that I see the purchasePackage() doing anything at all is the addCustomerInfoUpdateListener() being fired. Other than that, no popups show up, no errors show up, nothing. I would like to note I am testing these on real devices. Any help would be greatly appreciated!

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21 days ago
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buzzvelNew Member
asked in SDKs

Problem with multiple subscriptions plan to same user

Hi guys,We are building an app that user can have several groups that each group have a subscription plan (free, bronze, silver, gold). IOSSubscription GroupsFamily 1 fw1-google-plan1890 fw1-google-plan2890 fw1-google-plan3890 Family 2 fw2-google-plan1890 fw2-google-plan2890 fw2-google-plan3890 AndroidSubscription: Plan BronzePlans:fw1-google-plan1890 fw2-google-plan1890 fw3-google-plan1890 fw1-google-plan1890   Subscription: Plan GoldPlans:fw1-google-plan2890 fw2-google-plan2890 fw3-google-plan2890 fw4-google-plan2890Related to IOS, this is working well, but in Play Store, we are getting this error when subscribing to the play store: PG-GEMF-01  

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21 days ago
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m0resleepNew Member
asked in General Questions

Two separate paywall footers for separate entitlements/offerings

I am thinking about configuring two separate entitlements in my app. One for “Premium” (access to GPT-3.5 among other features) users and another tier for “Plus” users who will have access to GPT-4 on top of premium features. Premium users should be the only users that can upgrade to Plus. GPT-4 API costs are expensive which is the reason to separate things out.I’m struggling a bit to implement the syntax in SwiftUI. I have two separate entitlements so naturally I would like to implement two separate paywall footers on two paywall screens, but the only way to configure them separately is to give them an “Offering”. I’m not sure how to initialize this offering without introducing an optional into the equation..paywallFooter(offering: *initializedOffering*, condensed: true)Writing things this way seems like hardcoding which would not allow me to change things remotely after each paywall has an offering fed to it. I would appreciate some insight into how I should proceed here.My code in p

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Ryan Glanz
RevenueCat Staff
21 days ago
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mikheil-468325New Member
asked in General Questions

Logging in/Out for subscriptions

Why do I need to log in/out to do a subscription? In real life you just choose a subscription, double click and pay with Apple Pay, it never asks for your email. I followed this video which requires the user to log in to make a purchase, which I tested and asks for an email & password. Am I going to be able to just double tap and pay for the subscription in production with the same code?

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RevenueCat Staff
22 days ago
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VR93New Member
asked in SDKs

Paywall is not aware of Introductory Offers

Im using React Native and have setup my Paywall to include an introductory offer if eligibleFor example - {{ sub_offer_duration }} Free then {{ price_per_period }} Unfortunately my Paywall does not show the introductory offer, even though I am eligible.This is true on TestFlight & SandBox. New users and existing. When I start the Apple Payment Dialogue, Apple actually shows me the introductory offer - So this seems to be a problem with RevenueCat. Does anyone have a solution for this?

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22 days ago
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Kasper Rugård ThomsenNew Member
asked in SDKs

Not getting the onSuccess callback on Android

We’re using RevenueCat for subscriptions, but am now having issues with receiving the `onSuccess` callback when a user subscribes.If the user cancels the flow, we end up in the `onError` callback as expected, but when signing up we just don’t receive the callback, so the flow stops and doesn’t continue.Our implementation is working fine in production, but we’ve redone some of our signup flow, but we haven’t really (to my knowledge at least) changed anything in regards to subscription.The subscription code is called from a `ViewModel` and the function is called from a button click, so the call should be running on the mainthread (not sure if it matters really since it’s a callback).The code is fairly straightforward: Purchases.purchasePackageWith(   activity = activity,   packageToPurchase = packageToBuy, onError = { error, userCancelled → // Tell the View something went wrong. }, onSuccess = { transaction, customerInfo → // Call the View to update itse

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22 days ago
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solenceNew Member
asked in Third-Party Integrations

Can't get the same Active Subscriptions when using rc_subscription_status = active as in RevenueCat

I am using the newly available rc_subscription_status in Amplitude to create charts on subscriptions, but I don’t seem to get to the same numbers as in the Overview or Charts sections of RevenueCat.For example, I am using the rc_subscription_status = active and comparing to the “Active Subscriptions” in RevenueCat charts, and there is a significant difference.Also checked for rc_subscription_status = trial, which is also very far from the count in “Active Trials” (a lot higher).Is there a formula that should be applied? Like: to get the Active Subscriptions, we should substract subscriptions with the cancelled (or other?) status?Some documentation on how charts are calculated in revenuecat would be very useful in order to replicate the indicators in other tools like Amplitude or Mixpanel. 

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Ryan Glanz
RevenueCat Staff
22 days ago
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Carl ReiserMember
asked in SDKs

The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.

Hello, `ERROR - The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit`.I was recently rejected from app store review due to this weird RevenueCat bug ("react-native-purchases": "5.13.0") that I sometimes experience.I believe that I have set up all of my code correctly, but when clicking on a subscription purchase (using the purchaseProduct method - `const purchase = await Purchases.purchaseProduct(identifier, null, Purchases.PURCHASE_TYPE.SUBS);`) the request can fail and throw the following error. “The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.” It seems that this error will happen in patches 5-10 times in a row, then once I see one success, they are all successful from there forward (the purchase modal shows up with the product, and the user can subscribe to my subscription). Now when I go back into the app, I cannot reproduce the bug as it will be

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22 days ago
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popshort-03c441New Member
asked in SDKs

func purchase(package: Package, completion: @escaping PurchaseCompletedBlock) Why no callbacks?

Swift Package Manager，version4.39.0。 some users Why don't have callbacks?

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22 days ago
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sol21New Member
asked in SDKs

How to implement limited functionality subscription?

I have an app that user can use to create new videos. I want to offer two plans, Lite and Pro. Lite subscription allows to create 5 videos / week. Pro version allows unlimited videos per week. How to implement this kind of subscription model? The main challenge seems to be checking how many videos are created during a billing cycle. Is there a way to get the current billing cycle information from the API?

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22 days ago
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ashercn97Newcomer
asked in SDKs

Expo | using storekit-configuration json, but getting error about it being unable to fetch from the app store

Sorry for the long title! Basically, I am trying to just do the basic storekit-configuration json in my react native and expo project. I have the storekit-configuration.json that I copied and pasted from an Xcode project, but I am getting the following error: [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  To be fair, I have been getting this error even before I tried to use the configuration file, but I thought this would help. I’ve seen some similar issues and followed what they said, but it still will not work.  Has anyone had luck with this?

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sharif
RevenueCat Staff
22 days ago
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mikheil-468325New Member
asked in General Questions

No log in required?

The functionality I am looking for is the user does not have to log in, they can just choose a subscription plan, double click and pay with Apple Pay. Why are we logging in manually with our email and password in this tutorial?Here’s how the user logs in:logIn(BuildContext context, String newAppUserID) async { try { await Purchases.logIn(newAppUserID); // user types in newAppUserId manually String appUserID = await Purchases.appUserID; // And we get an id of the user ... } on PlatformException catch (e) { ... }} 

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kaitlin
RevenueCat Staff
22 days ago
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ikemucNew Member
asked in SDKs

RevenueCatUI PaywallView doesn't disappear and no entitlement after purchase with Apple Sandbox User

My Environment:iOS 17 SwiftUI RevenueCat 4.33.0 Xcode 15.2My Problem:I have set up two subscriptions in Apple App Store Connect and RevenueCat according to the documentation with one entitlement (“pro”), 2 products, packages and one offering. I have configured a paywall in the RevenueCat dashboard. In App Store Connect, I have configured Sandbox test users. In my App I use Sign-in with Apple to sign in with the test user  and I use the Apple user ID to sign-in with the RC appUserID. In the RC debug overlay, I see the correct user ID and the former anonymous user ID. When I open the RevenueCatUI PaywallView in my App running in the simulator, I see the 2 offered subscriptions. Then I click the buy button and the Apple purchasing dialog opens with the chosen subscription for the Sandbox User. When I click to buy the subscription, I hear a “bing” sound (normally indicating a purchase). Then the Apple purchase dialog disappears and a progress indicator is visible in the purchase button of

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jedipixels
22 days ago
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FirstlogicHelper
asked in General Questions

iOS: question about sandbox opt-out behavior for auto-renewal subscription.

Hi. Thanks in advance.I have simple question regarding apple sandbox behavior via revenuecat.I have monthly subscription and when I makePurchase monthly subscription, I can see it will auto-renew for 11 month then opted-outs (probably cancelled from apple)then expires.After expiration, when I re-purchase monthly again, then it opted-outs by 1 month.Is this as expected? Is there any this opted-out rules? thank you 

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23 days ago
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pierre-bouttier-1e23e6New Member
asked in SDKs

Subscription not detected on iOS / Flutter

Hello, I have configured my app (flutter) with revenue cat. I have two groups of subscriptions, those from v2 and the new ones from v3, on IOS. My problem is that the some of the previous subscriptions are not detected (either naturally or by restoring purchases), even though they are in the same entitlement. The purchase restoration function doesn't return any errors, just the customerInfo, with allPurchasesdProductIdentifiers,  expired date … but one one them, the valid one, is missing. My revenue cat version is up to date (purchases_flutter 6.25.0). The rest of the functions work fine: purchasing, cross-platform restoration, link to the .... account.  Can you help me?  Thanks in advance

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23 days ago
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Sol ZehnwirthNew Member
asked in Third-Party Integrations

Facebook Ads Integration for iOS 14.5+ for users who do not accept ATT prompt

Here is the situation I’d like help with:User is on iOS 14.5+ User does NOT accept ATT prompt - i.e. IDFA is not provided. The goal: Run facebook ads to maximize the number of purchasing users or to maximize the value of users subscribing to the app.If the user does not accept the ATT prompt, in that case facebook uses Apple’s SKAdnetwork for attribution.Does the Facebook Ads Integration in Revenuecat work for users who do not accept the ATT prompt - i.e. will Facebook be able to attribute purchase events to the correct campaign? I don’t think this would work, since I believe SKAdnetwork only works with local events in the app, not server to server events such as this Facebook Ads Integration. I believe that in order to be able to optimize Facebook ads for this use case, we need to track the events we want to optimize for (i.e. start trial / purchase events) locally in the app, then correctly configure the conversion values for SKAdnetwork and not send server to server events such as v

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23 days ago
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klaudasNew Member
asked in Third-Party Integrations

Facebook ads integration not sending events if idfa is disabled ($fbAnonId is enabled)

Added Facebook ads integration: https://www.revenuecat.com/docs/facebook-ads When I test events in sandbox only the ones with IDFA enabled are sent, even though $fbAnonId is set.This is reproducible every time IDFA is toggled on/off.  Is this a bug? Cause from doing a research on this forum I found that IDFA should fallback to fbAnonId and send events regardless. I also have my Facebook ads up and running, and not receiving events from RevenueCat.

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23 days ago
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BenFCNew Member
asked in SDKs

Many STORE_PROBLEM in production on iOS17

We see more and more users getting STORE_PROBLEM (code:2) errors thrown like this one:PlatformException(2, There was a problem with the App Store., {readable_error_code: STORE_PROBLEM, underlyingErrorMessage: An unknown error occurred, code: 2, message: There was a problem with the App Store., readableErrorCode: STORE_PROBLEM, userCancelled: false}, null)The strange thing is that this is happening on Production for real users and not sandbox. We are randomly able to reproduce the issue on iOS 17.2 but not on iOS 16.When the error occurs the purchase call is loading multiple seconds and NOT showing the native buy modal of apple. Instead after multiple seconds this error is thrown. This currently happen in around 25% of all purchase calls. We did not upgrade revenuecat (version 5.6.2 of purchases_flutter) We had this error in the past sometimes but on iOS 17 it is occurring a lot. We have no idea where this error is suddenly coming from. 

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23 days ago
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BambaHelper
asked in General Questions

"Function execution took 6730 ms, finished with status code: 200"

 function_name: "ext-firestore-revenuecat-purchases-handler"severity: "DEBUG""Function execution took 6730 ms, finished with status code: 200" Logs are taken from Google Cloud Console, Revenue Cat extension 0.1.12.I have only 1 “Sandbox” customer, why RC function execution takes such an extremely long time?!!  AppStore TestFlight / Sandbox auto-extends subscription each 5 minutes, and I have similar logs in Firestore (with RC Extension); in average, time varies from 800ms to 1200ms, and sometimes almost 7 seconds?Could you help please, is there any bugs / bottlenecks with this implementation? And how to disable “Debug”? Right now I am just testing, but I expect about 10,000 concurrent users and it can become really bad… thanks

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23 days ago
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DylanNew Member
asked in General Questions

How to sync subscription status of a user using the REST API

Hi, I have a mobile app (iOS/Android) and the backend is built with Django+MySQL. My app offers a monthly/yearly “premium user” subscription and we’re using RevenueCat to handle IAPs. But we also want to keep the subscription status (isPremiumUser or not) of a user in our own database’s user records as well. I read through the documentation for RevenueCat webhooks and came across this excerpt.Webhooks are commonly used to keep a subscribers status in sync with RevenueCat across multiple systems. To simplify the logic of handling different webhook types, we recommend creating a polling system using the GET /subscribers REST API to sync the subscription status of the customer from RevenueCat to your database. Then, each webhook event can simply be a trigger to call this sync function. This approach has a few benefits and can make your system more robust and scalable. The way I understand is, below are the steps to implement such a system.1. Register URL to receive webhook events.  1.1. S

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23 days ago
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Hiren GujaratiNew Member
asked in SDKs

Single Subscription across different iOS apps

We have bunch of applications live on App Store would like to create single subscription to unlock premium features on those all apps.  We have gone through all documentation and understand about how we can implement same thing. We came out with this solution using RevenueCat.RevenueCat allows to create different apps under one project.We would like to know to evaluate our solution and want to confirm we are on right track or if you see any wrong implementation or if you have any better solution, then let us know.Solution:1. Create project "Single" and add all applications under that project2. Create one new subscription for each appFor exampleApplicationOne -> com.applicationone.singlesubscriptionApplicationTwo -> com.applicationtwo.singlesubscriptionApplicationThree -> com.applicationthree.singlesubscription4. Create new entitlement named "single-subscription" and add those products from all appsSo if that  single-subscription product purchased from any app, it will unlock p

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wes_clark
RevenueCat Staff
24 days ago
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Radu SActive Member
asked in SDKs

Purchases not restoring automatically on Android when calling configure with another app user id

I am working on preparing an Android app to properly support the `Transfer to new App User ID` behavior. Up until now, the project on RevenueCat was blocking transfers. The app offers access to content based on a subscription, and the users require an account to purchase any subscription. While reading the documentation, I noticed this section that mentions the following auto-transfer behavior:So I made the following changes - as instructed by the docs here - , to make sure the existing subscription tied to the Google Play account doesn’t transfer to an anonymous user id:Only call `configure` or `login` on the SDK when the user is logged in the app (has a user id) Never call `logout` on the SDKHowever, the problem that I noticed is that when I log in to another in-app account, the auto transfer behavior that is mentioned on the doc snippet shown at the beginning is not happening. Is that section of the documentation outdated or am I missing something?Here is an example scenario that I

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24 days ago
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lertsekNew Member
asked in Dashboard & Tools

Subscription analytics

Could someone guide me on how to retrieve the total number of unique users who have subscribed to an offering for all time using RevenueCat? I'm looking for a method either through the SDK or the dashboard to accurately obtain this information. Any insights or examples would be greatly appreciated!

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24 days ago
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soigan-raducu-florentin-bcb652New Member
asked in General Questions

How to handle subscription when deleting a user

Hello,I saw that google play requires you to have the option in the app and also through a separate webpage for users to delete their account. I was wondering what is the go to approach in terms of managing the subscription? Do we have to cancel the user subscription before deleting the account and then also delete the customer from the revenuecat side, or de we just delete the customer and that’s it? What would be the order in which we execute this operations?Thank you,Radu.

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RevenueCat Staff
24 days ago
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samskinnerNew Member
asked in General Questions

Receiving "Active" Entitlement ONCE after Expiration every time, disappears upon next reload

Hi, sorry if the title is confusing, hard to explain in one line. I am using the React Native SDK and testing on an iOS device in sandbox.The problem I’m having is that Purchases.getCustomerInfo() seems to be returning an expired entitlement in the active list on the first app run after it’s expired. On all subsequent runs, it disappears as expected because it’s expired. But it means the app thinks the user still has an active entitlement for that first run when they should not.To try and explain the steps to reproduce:User purchases a subscription, which activates the entitlement. User uses the app during the subscription and all works as expected. User closes the app. Subscription expires (dashboard reports it is expired and entitlement is expired). User opens the app, which fetches customerInfo. The entitlement still comes back in customerInfo.entitlements.active at this time. User reloads the app or closes and reopens, which refetches customerInfo. The entitlement is no longer in c

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RevenueCat Staff
24 days ago

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