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I'm using revenuecat's built in paywalls - when testing the payments on my device via a sandbox account, when trying to purchase products with an introductory offer (1st week free), I'm getting an error (sharing screenshots for reference).This is not happening for products without any intro offers or non-renewal subs. Thanks in advance!App error alert after trying to purchase sub product with intro offerXCode console log error 

Hi RevenueCat team & community,Our app integrates the RevenueCat SDK, and our normal flow is: User purchases successfully via the app. RevenueCat sends a webhook to our backend. Our backend upgrades the user to Pro access. However, recently this stopped working — even when the purchase is successful, NO webhook is sent to our server. We have verified: No changes to the app’s SDK version. No changes to the webhook URL or backend configuration. Purchases are going through (confirmed in RevenueCat dashboard and App Store/Google Play console). This issue is critical because users are paying but not getting Pro access, which makes our app look like a scam to them.We urgently need help to: Understand why the webhook is no longer firing. Identify if there’

Hello,We are experiencing an issue where Android subscriptions are not showing up in RevenueCat, while iOS works perfectly. On iOS, getOfferings() returns the products correctly. However, on Android, even though the subscription is published in Google Play Console and added to the Offering in RevenueCat, the availablePackages list comes back empty.Current situation:Subscription and base plan are Published in Google Play Console.In RevenueCat, the product android.pro.plan:androidproplan is added to both the Offering and the related Entitlement.Our device is added to the license testing list, and the app is installed via the Play Store.Purchases.configure() is called correctly with the right API keys.The exact same setup works fine on iOS.In this case, what could cause getOfferings() to return empty on Android?Thanks.

I currently have the meta ads integration with revenue cat setup, but from my understanding, it’s only responsible for sending the events through the conversion API and that the events needed to be reported to SKAN need to be done separately on the deviceGiven this, I’ve tried looking around for what is the best practice on how to implement this, but have run into solutions such as disabling the conversions API in favor of using the app events API in the device or creating separate naming conventions when sending events directly to SKANSo just trying to figure out what is the best way forward with this

This is a follow up question or problem to this one: After investigating further, I came to the conclusion that something is not right with the connected Stripe accounts in RevenueCat dashboard (or I am missing something).So I am trying to connect both the Sandbox and the Live Stripe accounts to RC, in order to be able to test subscriptions first. In the RevenueCat “Account Settings” under General there is only the sandbox account being shown. If I then under “Apps & providers” try adding a Stripe web config, I can only choose the live Stripe account (so I have this set up for the live account), but there is no sandbox account so I could make two web configs

Hey! I saw two discussion posts about Web Billing support of upgrades/downgrades from a few months ago (here and here), and I just figured I’d check to see if there’s any update. Thank you so much!  

I’m using the RevenueCat KMP SDK and have a weekly subscription that includes an introductory offer.I want to display both the regular price and the introductory offer price in my UI.How can I retrieve both prices using the SDK?

I'm experiencing an issue where some users are able to make repeated purchases without actually being charged. The problem is that multiple purchases are being reported with the same transaction_id as the original purchase. From the user's perspective, it looks like a new purchase was made, but no new transaction or payment actually occurred in the App Store.This leads to users getting access multiple times without paying again.

Hello, [Flutter App - PayWall]I’ve checked different topics related to mine and i can’t fix my issue.I wanted to show the close button on my paywall. But unfortunally even if i’m using :await RevenueCatUI.presentPaywallIfNeeded(paywallKey, displayCloseButton: true); As described in the doc, it’s not working. Some people said the button is only black for them but in my case, i can’t find any it at all, so i need help. Here’s what it looks like and i’m using this recent version :purchases_flutter: 8.10.4purchases_ui_flutter: 8.10.4 

Hi, i have been facing `there was a problem with the store` for over 2 weeks and don’t have a clue how to solve this issue. subscriptions have been working on my app in production but suddenly emitting errors when users are trying to subscribe. Weird thing is, it succeeds in sandbox mode with test cards but only fails in production with real payment methods. On official doc revenuecat suggests the following solutions:Google server is down → unlikely. it has been failing for ever 2weeks by 100% chance. Google Play Developer API Quota exceeded → Checked and only has 1 or 2 usages only Invalid Android package name in the RevenueCat dashboard → unlikely because it used to work before and still working in sandbox mode. Google

I have two paywalls and two offerings. However my app is only showing my standard paywall when it should be showing the free trial one. On App Connect I only have two subscriptions: monthly and yearly with the free trails included in each. Is this the correct way or should i create 2 new subscriptions for the trials?  

I’m using /receipts endpoint from API v1 to migrate my old purchases. The response is successful, but the purchase is not in the dashboard. How long does it take to be visible?

Hi RevenueCat Support TeamWe were unable to find any public REST API endpoint that allows fetching existing Targeting Rules. Our use case involves: Retrieving the applied Targeting Rules via API Verifying their presence and correctness in our automated testing pipeline Ensuring that recent changes to Targeting Rules are reflected in the testing environment Would it be possible to expose a GET endpoint for Targeting Rules, or is there a recommended method to retrieve these configurations via API?

After a user purchases a plan in-app, it shows up as purchased in the Apple Store (on their end), but doesn’t appear on their RevenueCat Customer Profile. UserIDs have been checked so it’s not being sent elsewhere.We recently made an update to our app which broke something and can’t seem to locate the exact cause/fix. It was working normally before, and still works on an older app version.Any guidance would be appreciated.

Hey!Found issue with footer background color on iOS SDK version 5.34.0(latest at the moment). it should be black but now it's grey. Black or white system iOS appearance - the same result.  My Main Section setting for paywall at the screenshot (also black). I using .originalTemplatePaywallFooter() modifier for presenting footer in the iOS SwiftUI app. 

I’m currently attempting to upload my In App Purchase key for an app that I’ve had on RevenueCat for over a year but every time I try I get an error: “Credentials Validation: There was a problem validating your credentials.”This has been occuring for multple days. It’s the first time i’ve ever seen this error. There is no documentation on this error so i’m currently blocked from releasing this new version of my app. The actual app itself works and purchasing works -- the issue is that the webhook is not trigged post purchase and I assume not having the In App Purchase key is the issue. All my other apps use the same keys without issue. The credential_validations endpoint returns with the response:  {code: 7233, message: "The requested resource was not found"} so i have no details to go on

Hi, I’d like to use Paddle and RevenueCat to offer subscriptions for my SaaS startup :)As far as I understand, the essential bit of information that connects Paddle webhooks to the right RevenueCat customer is sending the user_id in the metadata. So the flow is:get user_id from authentication provider user wants to access a paid service? Check if user_id has the right entitlements via the RevenueCat web sdk user wants to make a purchase? Start the Paddle checkout flow, attach user_id in the right field of the metadataHow do I test this? I’m thinking the correct way is probably to connect a Paddle Sandbox account to RevenueCat and then run various simulations against a little sandbox website (which has authentication and a handful of mock routes). But I haven’t found documentation on this scenario.Does RevenueCat realize that products are purchased via a sandbox account? I’d like to test this thoroughly, but not have to p

Hi there,  I’m trying to integrate customer center because we’ve been getting a lot of customers on our stripe subscriptions having issues. I built a version with it integrated and I’m getting it to pop up but I only see the follow options. I would expect to see something around helping users cancel subscription. Is that supported? or is it only once the trial has started. Note that this is on testflight so maybe that’s the issue? Best, Jake 

See also closed topic I would add my solution to that post but it is now closed for comments.Experience an issue on build where audioservice no longer worked if main activity became a fragmented activity.The solutions in the end was on the audioservice page itself: https://pub.dev/packages/audio_service , see ‘Integration as a FragmentActivity‘In the end this MainActivity.kt worked to resolve the issue for me:package com.something.appimport com.ryanheise.audioservice.AudioServiceFragmentActivityclass MainActivity: AudioServiceFragmentActivity() {}No changes were required in the AndroidManifest, the activity name still is android:name=".MainActivity"

unable to build android with on a flutter project enabled for paywalls. was working fine with previous purchases package but looking at below error. notes: tried updating java version to 17 and respective changes in gradle files etc..,increased minSdkVersion, separate note was able to build on iOS and paywall works as expected logs hereCaused by: java.lang.RuntimeException: Failed to transform '/Users/CC/.gradle/caches/modules-2/files-2.1/androidx.compose.material3/material3/1.1.0/dfa0976101de9daf0c4676fb7227fd540d4d1a08/material3-1.1.0.aar' using Jetifier. Reason: IllegalArgumentException, message: Unsupported class file major version 61. (Run with --stacktrace for more details.)  

Hi, I’m working on an MVP customer-facing mobile app, that uses the OpenAI API. I came up with an architecture to manage their credits, trial, and monthly subscriptions, and looking for feedback.The user’s consumption is based on credits. Adding a trial or subscription increases the user’s credits. Calling OpenAI endpoints deducts credits.In order to allow the user to interact with the app without having to register, I added support for device uuids. When the user calls for the first time an endpoint that uses the OpenAI API, I automatically create a trial user, with some free credits. The trial finishes simply when the user consumes all their credits. Noting that these trials don’t use RevenueCat.When the user subscribes, it goes through RevenueCat and ultimately, in the webhook call, my backend creates/upgrades the user with the subscription credits.The user, optionally, can at any time register, which will authenticate them via JWT/email. When t

Hi I’m trying to add 4 packages in an offering, pro monthly, pro yearly, premium monthly premium  yearly, i used custom identifier package to set up the premium ones, however when I try to select the package in paywall, the premium yearly package is shown as monthly in the paywall. i can’t figure out how to set up these 4 pricing in one paywall using one offering. HELP! Thank you

Web SDK card declined doesn't inform the client that is being denied. Shouldn’t some kind of notification or some text appear to tell the user the card was declined?

Is it possible for developers to set an appAccountToken before a user makes a purchase? The reason being is because we want to create a pending transaction object on our server, send that object ID as the appAccountToken through RevenueCat’s purchase request, and then update that object on our server once we receive the webhook from RevenueCat where we can then update that pending transaction object with the transaction information from Apple/Revenuecat. We would need the appAccountToken to be sent through the RevenueCat webhook when it’s received from Apple. We need this to implement consumable and non-consumable products. Thanks!

Hello RevenueCat, We switched to RevenueCatPaywall system.It was working correctly and still is working most of our users, but paywall isn't displaying in 2 test device. When opening the Paywall, we send the information to MixPanel with an event whether it was displayed successfully or not.936,000 users were able to successfully view the paywall, but 156 users were unable to open it. We're requesting assistance with this issue.I am sending you the code we used to open Paywall below:private fun launchPaywallActivity() {        lifecycleScope.launch {            delay(200)            Purchases.sharedInstance.getOfferingsWith(                onError = { closeWithResult() },                onSuccess = { offerings ->                    offerings.current?.let { currentOffering ->                        assignedOffer = currentOffering                        val launcher = paywallActivityLauncher