Get Help

The following is the console log after running a Purchase! [Purchases] - DEBUG: makePurchase[Purchases] - DEBUG: Purchasing product from package  - 20_Annual in Offering Default[Purchases] - DEBUG: PaymentQueue updatedTransaction: 20_Annual 1000000905494521 ((null)) 1000000900724181 - 18.8.0 - [Firebase/Analytics][I-ACS023141] Purchase is a duplicate and will not be reported. Product ID: 20_Annual[Purchases] - DEBUG: Loaded receipt from url file:///private/var/mobile/Containers/Data/Application/394FDF88-2AA3-4C58-A311-3F9B84500545/StoreKit/sandboxReceipt[Purchases] - DEBUG:

hey!I have a hard coded text in my app (“One week trial”) now i want to change my introductory offer to 3 days how can I get this period in Revenuecat  so I can set up its text dynamically ? 

Hi as some users might have already posted, since upgrading one of my device to iOS 15, GetPurchaserInfo returns null. Rebooting the phone and running the app again will work but on renewal it will once again return null. All is well on iOS 14. Still using code from demo app https://github.com/RevenueCat/purchases-flutter/blob/master/example/lib/main.dart. Any idea of a fix.. ? Thanks ! ✓] Flutter (Channel stable, 2.5.1, on macOS 11.4 20F71 darwin-x64, locale en-GB)[✓] Android toolchain - develop for Android devices (Android SDK version 30.0.3)[✓] Xcode - develop for iOS and macOS[✓] Chrome - develop for the web[✓] Android Studio (version 4.2)[✓] VS Code (version 1.60.1)[✓] Connected device (2 available) Pubspec: purchases_flutter: ^3.4.5Phone: iPhoneX (iOS 15.0)

Everything works just fine when testing locally and using testflight, but Apple keeps rejecting our App because their purchases fail with “INVALID_RECEIPT” according to our application monitoring.Any clue what could cause this issue?

I am receiving entitlement.isActive == true when expiration date is already long passed.Here’s my code:Purchases.shared.purchaserInfo { (purchaserInfo, error) in if let error = error { complete(.failure(error)) return } if let entitlement = purchaserInfo?.entitlements.all[Self.entitleId] { if entitlement.isActive { UserDefaults.subscriptionCache = SubscriptionCache(isSubscribe: true, lastCheckedDate: Date()) } complete(.success(entitlement.isActive)) } else { complete(.failure(IAPError.noPurchasedItem)) } }Here’s my result: The current time is 10/2

Hi, I want to use my own UserIDs that I have migrated from MYSQL Server via API. I read the documentation but got confused at one point.I use the following to get the id of the logged in user in the application:response.data!.mainUser!.userId!So, during the installation of RevenueCat, am I use it like this to define my own user ids?await Purchases.setup("public_sdk_key", appUserId: response.data!.mainUser!.userId!);Thanks a lot…

Hi,I’m trying to clean up unnecessary entitlements on our RevenueCat account because it wasn’t setup correctly when it was done initially and was wondering if it’s possible to move a product to another entitlement and delete the incorrect entitlement without affecting the end user?So the situation is the following:There’s 2 entitlements (A and B), both unlock the same functionalities in the app. Most of our different product price subscriptions were added to entitlement A. There are 2 product subscriptions added to entitlement B and it was supposed to be just a product price test, so it’s still just unlocking the same functionalities as entitlement A, but entitlement B was created as a mistake that we didn’t realize at the time.  I want to move the 2 subscriptions in entitlement B to entitlement A and then delete entitlement B. The app doesn’t explicitly check for entitlement A or B currently when it unlocks the functionalities in

So we are facing a weird edge case in the app.Two months ago I created an entitlement "monthlysub"  and assigned two products "monthlysub" from apple and "monthysub" from google play store (I know the naming convention is not ideal).So a user purchased the subscription "monthlysub" and cancelled it later on.Now we decided to create a new product for specific users with 30 days trial. We decided to name the new product "amplimontlysub"  on both apple and google platforms.Next, I decided to add these products under the already exiting "monthlysub" entitlement. So now " monthlysub" entitlement has a total of four products.”Now when an old user who purchased two months ago but cancelled it decide to subscribe to  "amplimontlysub" product and the transactions from the apple side go thru, the transaction is done I see a pop from apple "you are all set" then I get an error from revenuecat that "there is already another active subscriber using

I have several offerings setup and my code looks similar to the example for react native although there is an extra error handle as not all cases are handled in the doc example (please see below)What is happening is that I make the purchase, I get a pop up saying “You’re all set - your purchase was successful” but then the code checks typeof purchaserInfo.entitlements.active[this.props.sku] !== 'undefined' and its undefined. So for some reason the purchase is happening but I’m not getting it added to my active entitlements. This error only happens around 50% of the time, so the fact it works sometimes has made it impossible to debug.    try {      const { purchaserInfo, productIdentifier } = await Purchases.purchasePackage(this.state.package);      if (typeof purchaserInfo.entitlements.active[this.props.sku] !== 'undefined') {         this.completePurchase(this.props.sku); //Add to our database      } else {        Alert.alert('Oops!', 'We

I have integrated RevenueCat into my Unity project version 2021.1.17. It worked fine on iOS but I can’t get it to work on Android. At first, I tried installing it alongside Unity IAP but it did not work. Then I tried removing Unity IAP but still cannot get RevenueCat to work. After launching my app, I get the following series of errors that show up on Android Logcat: First, this error from UnityAds (I need RevenueCat and UnityAds to work together): Error UnityAds com.unity3d.services.store.StoreBilling.asInterface() (line:7) :: Billing service stub not found: com.android.vending.billing.IInAppBillingService$Stub: Didn't find class "com.android.vending.billing.IInAppBillingService$Stub" on path: DexPathList[[zip file... Next, this error from RevenueCat: Error Purchases {"purchaserInfo":{"entitlements":{"all":{},"active":{}},"activeSubscriptions":[],"allPurchasedProductIdentifiers":[]…

We want to append following attribution details to our users in RevenueCat:$mediaSource, $campaign, $adGroup, $ad, $keyword, $creative. We have found out how to map data from AppsFlyer for $mediaSource, $campaign, $ad from the following link:https://support.appsflyer.com/hc/en-us/articles/208387843-Raw-data-field-dictionary-V5-#field-availability-by-reporting-tool Even after contacting their support we’re not sure what data should we use for $adGroup, $keyword, $creative. Can you please help us?

Hello there,I've created Google API 2 times and I'm still getting this error even though I've waited 48 hours, can you help?

Hi I already tanfered my App to another Google play account…  I updated the new credentials on the RevenueCat app settings page as well, and new purchased are working well but when people try to restore old purchases it does not work…. any idea how to solve it?

I use swift code with storyboard , and I have in my code subscription button  , but this button show only Annual subscription , I have monthly and yearly product Id in my entitlement , but it’s always show yearly price after I press that button . I want make two or more buttons one for Monthly , Yearly and also Lifetime if possible . But I don’t know how .. This my code , and the : fullappaccess is the Identifier for my entitlement in revenuecat Swift Code :@objc func goPremiumButtonTapped(sender:UIButton) {                    let package = self.packagesAvailableForPurchase[sender.tag]                Purchases.shared.purchasePackage(package) { (transaction, purchaserInfo, error, userCancelled) in                      if purchaserInfo?.entitlements.all["fullappaccess"]?.isActive == true {                self.dismiss(animated: true, completion: nil)

Hi, We run an A/B/C pricing experiment test during the last four months in which we created 6 different subscription options mixing 3 prices and 2 durations.We now have the results and want to reduce all the subscriptions options to the winner. It seems that what I have to do is to remove the subscription availability from the App Store BUT:- If I remove the subscriptions for selling, all the users will not automatically renew at the end of the period => We'll lose existing subscribers revenue.  - If I do not remove the sub availability, anyone can buy the new subscription and change to the old one via App Store Settings.  Is there any solution to leave existing subscribers forever in their current subscription AND do not let anyone new buy the old subscriptions? 

We’re getting a sudden influx of cancellation webhook calls after we introduce a new pricing model.It has 7-days free trial period and then monthly subscription.What events should be triggered given this user story:User starts a free trial Free trial ends after a week User chooses not to go on with the planI think events trigger like the following: `INITIAL_PURCHASE` → `CANCELLATION`. Is it correct? If FTE does not trigger `CANCELLATION` event, we can’t explain cancellation increase. Additional Question:Also in revenue cat charts, do active subscription contains trial users? Or active subscription chart and active trial chart are not related to each other? 

Hi,I am integrating webhooks in out AWS backend application. I am wondering if webhooks can use HTTP? Seems that webhooks seem to work only with SSL certificate.Is there a best practices section for webhook implementation? I haven't found it and it could be a great resource for us. Thanks for any help.

When the phone is offline I am relying on these 2 parameters to make sure the user has access to the premium entitlement:purchaserInfo.entitlements[premiumEntitlementID].isActive == true purchaserInfo.requestDate is not older than 24hIf the premium entitlement is active but the purchaserInfo.requestDate is older than 24h, I block the access to the premium features and kindly request the user to connect to the internet to keep enjoying those features.Now for some reason I have noticed that if I grant a user with lifetime access, it seems like purchaserInfo.requestDate gets roughly stuck to the same date/time as when I granted lifetime access. The user can thus not use the premium features after 24h even if the phone has an active internet connection. This obviously defeats the purpose of granting lifetime access.To give more details I call Purchases.shared.purchaserInfo() whenever the app becomes active and also as the app is active, wh

Hi,Is there any way to define how RevenueCat reports developer proceeds for the Webhook/Segement integration to account for local taxes?Currently you can choose the ‘report proceeds’ option within the Segment Integration settings, but the calculation doesn’t reflect ‘Developer Proceeds’ as defined by Apple. The calculation by Apple removes local taxes from the ‘customer price’ prior to applying the take home percentage. (GROSS_REVENUE - TAX) * TAKEHOME_PC.For the Segment integration, the calculation for revenue seems to apply the `takehome_percentage` property to the `price` property (which is only actually shown in the web hook output and not shown on the Segment event)  – it doesn’t account for taxes at all. CUSTOMER_PRICE * TAKEHOME_PC.For the web hook, we’re only given the customer price converted to USD – no option for developer proceeds at all. I’m sure the local currency complicates it, but it would be good if we could get the price in local curren

Hi !In my iOS application (iOS 15.0), I would like to implement the new beginRefundRequest(in:)func beginRefundRequest(in scene: UIWindowScene) async throws -> Transaction.RefundRequestStatusReference available here: https://developer.apple.com/documentation/storekit/transaction/3803220-beginrefundrequest) The fact is that, at the moment I can’t figure out how to get `Transactions` from `SKPaymentQueue` from RevenueCats SDK… I’ve found stuffs in `RCStoreKitWrapper` > `RCStoreKitWrapperDelegate` to get `updatedTransaction` delegate but these are private/protected so I can’t have any access to them outside the SDK…So here is my question: How can I add this new `beginRefundRequest` in my app ? :-)Thanks a lot for your answerBest regard

Hi everyone, I recently started a premium subscription for my app on Google Play Store.I started using RevenueCat to handle purchases, but I struggle to integrate it into my A/B tests that I run via Firebase Remote Config. Here is the summary of the setup. The  users are presented with two choices of a subscription screen (which is recorded as a Firebase event). When a user completes a purchase, the app gets notified correctly and fires another Firebase event (along with enabling premium content for the user).So this part works fine and I can analyze the relative performance. The problem is with the cancellations. Since a user can cancel the subscription and never open the app again, I have no way of processing them reliably in my app code. So I need a different way of receiving these events from RevenueCat and into Firebase. I did not find any documentation on that. So far, I manually copy cancellations from RC console into th

`checkTrialOrIntroductoryPriceEligibility` API is returning eligible for a subscription where I have already used the intro offer. When purchasing, the payment sheet shows that I am not eligible for intro pricing and charges me for the regular price (correctly). This is what the debug log shows: [Purchases] - DEBUG: Attempting to check intro eligibility locally[Purchases] - ERROR: The data object identifier couldn't be found on the receipt.[Purchases] - ERROR: Couldn't chec

In the revenuecat documentation, the image of the example app has a string of text about a free trial.  However, in the demo app, I don’t see anything that handles free trials.  I do see some fields passed to me that I could use, but I have two questions. 1. Does revenuecat add text based on free trials automatically?  Since I can’t find anything about them in the docs but the image shows it, I just want to confirm it isn’t happening by default.If I have to handle it manually, does anyone have a good example?  I’m working in react native, so I’m thinking something like this but just want to verify the fields are what I think they are before I publish.{intro_price ? <text>Includes {intro_price_period} {intro_price_period_unit} {intro_price > 0 ? intro_price_string : 'free'} trial. Cancel before {intro_price_period} and nothing will be billed.</text> : null}

Hello we have an app that i use flutter. The apple store send me this message Guideline 3.1.1 - Business - Payments - In-App PurchaseWe found that your app offers in-app purchases that can be restored but does not include a "Restore Purchases" feature to allow users to restore the previously purchased in-app purchases, as specified in the "Restoring Purchase Products" section of the In-App Purchase Programming Guide:"Users restore transactions to maintain access to content they've already purchased. For example, when they upgrade to a new phone, they don't lose all of the items they purchased on the old phone. Include some mechanism in your app to let the user restore their purchases, such as a Restore Purchases button."  i use this code: 

Hello;I have recently uploaded my app to Apple store but was rejected. The message is;“Specifically, on our iPad Air, the "Abonelik Satin Al" tab launched to an error message.”But this is my second app including inapp purchase and first one was approved without a problem. Also the rejected app was successful when I tested it on a real device with my sandbox account prior to the submission. They also sent these photos; What should I do?