Skip to main content

Get Help

Discussion and help from anything related to RevenueCat.

3857 Posts
T
Talli BabyNew Member
asked in SDKs
Purchase status updates during purchase process

I noticed that it takes a few seconds to load the purchase screen in iOS after calling `Purchases.purchasePackage` in the React Native package.It also takes several seconds after the user completes the purchase before the receipt is acknowledged and this method returns a result.Is there any mechanism to know which part of the process you’re in?  I’d like to be able to inform the user at first, “Loading . . .” but then change it to “Confirming purchase . . ..”Thanks!!! 

2
T
3 years ago
J
JoshuaNew Member
asked in General Questions
Currency in IOS seems incorrect

I’m using react native to fetch the packages and looking at the logs: const offerings = await Purchases.getOfferings(); const packages = offerings.all["default"].availablePackages; console.log("Paywall Currency", packages[0].product.currency_code)Looking at the logs, the products inside the package has the price in USD. But the phone I am running the code on is set to Australia for the region of the account. I went to Settings > Account name > Media & Purchases > Country Region > Set to AustraliaAm I doing something wrong here?

4
T
3 years ago
M
Manoj AhirwarNew Member
asked in SDKs
Unable to resolve host in android

Hi, I have integrated SDK in my android app and its working great.but sometime I am gettingError fetching offerings - PurchasesError(code=NetworkError, underlyingErrorMessage=Unable to resolve host "api.revenuecat.com": No address associated with hostname, message='Error performing request.')this error. any resolution for this? thanks

2
M
3 years ago
L
Lee HoworkoNew Member
asked in General Questions
Are prorated prices included in Webhooks and S3 exports?

I have a question about how RevenueCat outputs the price fields (price, price_in_purchased_currency) with actions that have proration. I can think of two scenarios where proration comes into effect:Android upgrades with IMMEDIATE_WITH_TIME_PRORATION iOS upgradesWhen these events occur we receive a webhook with details about the change. Does this webhook contain the full price of the new plan, or the prorated price? I am also wondering about the transactions that get exported into S3, but I’m guessing that answer is the same as the webhooks.As an example, say a users is paying $50 per month for a subscription. Half way through the billing period they upgrade to a subscription that is $100 per month. Is the `price` in the webhook going to be $75 (assuming the renewal date remains the same) or $100 (if it reports the full price of the new plan)? I’ve tried to test this out myself in Sandbox, but with the super quick renewal periods, it’s hard to say for certain what is going on.A similar

1
ryan
RevenueCat Staff
3 years ago
M
Manoj AhirwarNew Member
asked in SDKs
How to activate "Trial Period" in android

Hi,I have integrated revenuecat in my android app, I have the 3 days trial period setup for my app that i want to activate when user starts using the app. And want to show how many days are left for trial expiry time, after trial only i want to ask for the subscription. Is there any options to activate the trial and show the trial expiry status? Thanks in advanced.

1
ryan
RevenueCat Staff
3 years ago
J
Joe LiNew Member
asked in Dashboard & Tools
Can't update the 'Stripe Webhook Secret' field

Hello guys, I’m trying to update the “Stripe Webhook Secret” field but the dashboard doesn’t seem to be saving it. What am I doing wrong?  Thanks in advance!

2
J
3 years ago
D
DanielDaukNew Member
asked in General Questions
Is freemium model mandatory for subscription based apps in app stores?

Hey RevenueCat community,I’d like to ask for some guidance related to app monetization. Is it mandatory for a subscription-based app to provide free functionality? Or an app could be paid-only with a limited free trial after which an app’s functionality is not accessible?

2
D
3 years ago
A
Alex HeymanNew Member
asked in SDKs
How to set entitlement status to inactive

I would like to know how I can set consumable purchase to inactive state after the user has used the product. For example, in my app, I have a consumable purchase that the user can use one time and then after that, I want to set that purchased product's entitlement state to inactive so that the user would have to buy it the next time before they can use the product.Any help with this will be very useful and much appreciated.

2
cody
RevenueCat Staff
3 years ago
H
HouzzNew Member
asked in General Questions
PlayStore purchases registered, but not triggering webhook

Testing in Sandbox we’ve encountered the following issue: Upon making a purchase on Android we see the following behavior:Play Store (on device) - Gets success confirmation  PlayStore console order manager shows the order  Purchase shows up on PlaySore order manager RevenueCat Dashboard has a record of that exact purchase (matching transaction_id)    However there’s no record of webhook that’s being triggered for INITIAL_PURCHASE (see image above)Is this an issue with RevenueCat SDK or the RevenueCat service?Please advise

1
ryan
RevenueCat Staff
3 years ago
R
RigmanHelper
asked in General Questions
Crossgrade not working.

Hello,iOS users changed subscription plan but it seems the new subscription does not immediately affect their account.Customer profile shows user successfully changed their renewal preference to higher subscription plan but user’s current Entitlement has not been changed. I think the user's Entitlement will be changed on the next subscription renewal.What I want is crossgrade, users should upgrade and use new plan immediately.All of our subscription plans are in the same subscription group and subscription duration are same. It should be Crossgrading with Same Duration but I have no idea what is the problem.Please help me to solve the problem.

2
R
3 years ago
K
KimMember
posted in Dashboard & Tools
Feature request for new charts - Install trend line

Would love to see one of the new charts show install trend lines and ability to segment. Frustrates me that installs are shown on dashboard but can’t really do anything with this data. 

2
K
3 years ago
C
ClemensNew Member
asked in SDKs
Do I need to migrate all InApp purchases (non consumable)?

Our App has quite a lot of inApp purchases for e-book like content.The current system works and it would be easiest to just keep it as it is (for the iOS side). Our server knows about the available items and the item content. Adding all products to revenueCat would not really add value and might introduce errors. Is it possible to use revenueCat just be handing over the product ID? Or is it better to leave the purchase code as is and use the revenue Cat SDK for handling the subscriptions?

1
jazmine
RevenueCat Staff
3 years ago
M
Manoj AhirwarNew Member
asked in SDKs
Offerings is always null

Hi, I ma trying to integrate revenuecat to my android app. in play store console i have added all the details of the subscription and connected my revenuecat account with the play store.but in the app, ReceiveOfferingsListenerI am always getting `Offerings(current=null, all={})`Not sure if i am doing something wrong here. thanks in advance 

1
cody
RevenueCat Staff
3 years ago
B
bakuaNew Member
asked in Third-Party Integrations
Webhook test event doesn't have attributes

Hello, I am trying to set up a webhook integration with Zapier/Integromat that will send emails to unsubscribed users. These tools work the way you start setting up a webhook and then listen for data from RC. Once it receives call from RC it automaticaly builds a scheme to work with. However, RC test event doesn’t contain email and name attributes. Making it impossible for tools to build a scheme and work with emails and names. Hope this makes sense. Thanks,Jakub

2
cody
RevenueCat Staff
3 years ago
N
Nick ContinoNew Member
asked in SDKs
Upgrade not working like intended on Android SDK

Currently using com.revenuecat.purchases:purchases:4.2.1When a user goes to upgrade a product in the same offering, I’m using UpgradeInfo to do that. new UpgradeInfo(currentProduct,1) //1 = IMMEDIATE_WITH_TIME_PRORATIONBut the user is showing that the upgrade will start at a later date . Am I doing something wrong?  

1
Andy
RevenueCat Staff
3 years ago
A
Ahsan AliNew Member
asked in SDKs
Flutter SDK not working for Android offerings are null

I have added Flutter SDK and its working fine for iOS I made purchases as well but for Android offering are coming as null

3
sharif
RevenueCat Staff
3 years ago
T
TBZ
asked in SDKs
purchaserInfo when no connectivity

How does the SDK work when there is no cell or wifi?  Which methods will work on device-only, and which ones need connectivity to complete?  Will there be a noticeable delay to the call?   (Is there a doc describing this?)The case is where you want to test for a valid iOS subscription/entitlement, but there is no network available.  Does it work? 

4
jazmine
RevenueCat Staff
3 years ago
V
ViktorNew Member
asked in SDKs
Is it possible to avoid anonymous users completely?

HiWe’re trying to configure a flow where user subscription is strictly bound to their account. In our mobile app we identify users by their personal accouns and provide a way to sign in / sign up and sign out directly in the app. So it’s possible to have a state when there’s no user id.We used Block restores setting (btw, thanks for this update - it’s much simpler now!) and applied the recommended way of identifying users with login/logout mehtods as described here. However with this approach when we register a new user the RevenueCat creates a subscriber with anonymous Original App User ID and then aliases the actual user id and setups App User ID field with it.While this is totally expected according to the documentation, it looks confusing in our flow where user can subscribe only with active account and thus already having actual identifier. What we’re trying to achieve is to always have users with single identifier (i.e. Original App User ID == App User ID) without aliases as we’r

2
V
3 years ago
K
KimMember
asked in General Questions
Swings between A/B in experiments

Hi RevCat team and community  Would love some guidance around LTV calculations in the experiments feature. We’ve been doing price testing of two price points for 2+ months now, and every day we check the experiments feature it is different, wild swings between variant A and B. I would have thought now we have been through 2 monthly renewal cycles we would start to see a trend or more signal, but it is different recommendation each day. Is there a recommended time period to run an experiment? Or someone on the RevCat team that can help us analysis the results or setup our experiment differently? Thanks - love the idea behind the feature - just looking for best way to utilize it. Cheers

1
sharif
RevenueCat Staff
3 years ago
S
StratocasterNew Member
asked in SDKs
Consume purchases Android

Hello! How can I consume a purchase via sdk on Android? Thank you

1
sundeep
RevenueCat Staff
3 years ago
A
ArishNew Member
asked in General Questions
The Subscription Stats are not correct and One Time Purchase do not show

I am a beginner at revenuecat, i am experiencing a problem, the stats on dashboard page are not correct, the active subscription count on AppStore connect and revenue cat are not correct.Am i doing something wrong?

1
ryan
RevenueCat Staff
3 years ago
T
T3SportsNew Member
asked in General Questions
Different app_user_id in the same original_transaction_id.

Hello.I was testing this service using 3 my app user account.Then I have received 8 messages as 1 order below.There are 3 app_user_ids in the messages.But the original_transaction_ids are same. Why the app_user_id would be different?Are the messages correct? no,created_at,log,1,2021-08-06 11:54:59,"{""event_timestamp_ms"": 1628250897569, ""product_id"": ""*.month6a"", ""period_type"": ""NORMAL"", ""purchased_at_ms"": 1628250893513, ""expiration_at_ms"": 1628251907634, ""environment"": ""SANDBOX"", ""entitlement_id"": null, ""entitlement_ids"": [""Subscriptions""], ""presented_offering_id"": null, ""transaction_id"": ""GPA.****-****-****-54738"", ""original_transaction_id"": ""GPA.****-****-****-54738"", ""is_family_share"": false, ""app_user_id"": ""056b***"", ""aliases"": [""056b***""], ""original_app_user_id"": ""056b***"", ""currency"": ""JPY"", ""price"": 152.901, ""price_in_purchased_currency"": 16800.0, ""subscriber_attributes"": {}, ""store"": ""PLAY_STORE"", ""takehome_percenta

1
ryan
RevenueCat Staff
3 years ago
C
Carlo SacchettiHelper
asked in General Questions
Listen for subscription life cycle

There is a way to know if the subscription has expired without doing an operation like Purchases.getPurchaserInfo ()I understand that Purchases.addPurchaserInfoUpdateListener detects when a purchase is made, or whatever but not when a subscription expires.I use Flutter.If you have any advice on how to do it I would be grateful.Thanks

3
cody
RevenueCat Staff
3 years ago
E
EvgenyNew Member
asked in SDKs
Сan't get a consumable product in the list of products (Play Store)

I can't get a consumable product in the list of products, although information about subscriptions comes without problems - in Google playThe product is active, but it is not in the resulting list :(

2
E
3 years ago
T
Talli BabyNew Member
asked in General Questions
What happens when you add an entitlement to an existing subscription?

We are working through our integration with Revenue Cat for in-app subscriptions.  We’re planning to use webhooks to keep our database up to date with users’ entitlements.  What happens if we add an entitlement to an existing subscription?  Will the webhooks be called for existing users?  If we update the user status with the rest API, will the new entitlements be reflected in that response? Thanks!!

1
jazmine
RevenueCat Staff
3 years ago

Badge winners

  • Well Said!
    Red-Robhas earned the badge Well Said!
  • One Year Wiser
    fuad-edb4c4has earned the badge One Year Wiser
  • Strength In Numbers
    0xifaroukhas earned the badge Strength In Numbers
  • Shipped It
    0xifaroukhas earned the badge Shipped It
  • One Year Wiser
    dmaxhas earned the badge One Year Wiser
Show all badges
Terms & ConditionsCookie settings