Hey @andrisdev!
I took a look at when we return this error in the SDK, and it looks like we send this error when the Play Store returns a `FEATURE_NOT_SUPPORTED` error: https://developer.android.com/reference/com/android/billingclient/api/BillingClient.BillingResponseCode#FEATURE_NOT_SUPPORTED
It sounds like the Play Store might be out of date. Can you confirm the user isn’t restricted from making purchases on their device, and that they have the latest version of the Play Store installed?
Hi @cody , thanks for your reply.
The user with this issue downloaded the app from the Play Store, has a working account, tried logging in and out as well. He also says that there are no updates available for his device (OnePlus 7 Pro, Android 12). He is accessing Play Store from India. If any of that matters.
In the meanwhile I have also received a review claiming purchases does not work.
It sounds like the Play Store might be out of date. Can you confirm the user isn’t restricted from making purchases on their device, and that they have the latest version of the Play Store installed?
Isn’t Play Store enforcing its own updates? Can we claim that if the user does not see updates in the Play Store or in their settings screen, that he has the latest versions available and this error should not happen?
Is there anything else I can ask the users to troubleshoot this issue?
I’m having a user send us this same error message as well from our production Android app.
@andrisdev did you ever figure this out?
@UT-Developers I never did. In the end it did not matter much, as the users weren't willing to pay for the app anyway. Got fed up with the entire Android ecosystem. Removed the payment from the app.
