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purchased_at_ms The time is not accurate  We found a problem and ask if the value purchased_at_ms is correct. We tested purchases-ios SDK version 3.14.4 and found the problem. We tested an iPhone 13 Pro Max, iOS 15.1, without a SIM card. With iOS 17.1, purchases-ios SDK 4.31.6 has the same problem  ”event_timestamp_ms": 1704269598747, "expiration_at_ms": 1737447173000, "purchased_at_ms": 1705824773000, three times are incorrect. Test Procedure Set the system time to 2024-1-21. A subscription purchase succeeds. purchased_at_ms's time is 2024-01-21 16:12:53 Using version 3.14.2 purchased_at_ms is 2024-01-03 15:35:06  Would you like to ask what is the problem caused by this? This one uses version 3.14.4This one uses version 3.14.2

We have been using RevenuCat Paywall 4.31.5. Not able to see Close button on Paywall.Please help on it. It happens only on Landscape mode. Portrait is good. 

Hi guys, I'm trying to understand how to deal with "App User ID" and user accounts.  All good if I have the next flow:A user downloads an app. The user register in the app Based on the registered user account, I can generate an "App User ID" and send it to RevenueCat. Then, based on the registered user account, I always have access to the user "App User ID" because it is stored in my database and mapped to the registered user account. Later on, users can restore purchases anytime after they log in to the app. Because again, I have his "App User ID" stored in my database.But what should I do if I have no user registration in the first place? Is it possible?  For example:A user downloads an app. I generate some random "App User ID" based on the device UUIDD The user goes through onboarding screens with a PayWall in the en

Hello there,I am trying to implement RevenueCat on my Android app which does not have a Login system.I was wondering in this case how do I manage the UserID to stay the same throughout app deletion, re-installations and across devices? On my iOS app I used NSUbiquitousKeyValueStore, so that it’s connected to the Apple ID and it works perfectly, but I can’t find a way on Kotlin. I tried the Auto Backup APIs, but while it works on the same device if I delete and re-install the app, it does not work across different devices with the same Google Account. I know that even if a new User ID is created the purchase will be transferred cause there is only one receipt, but is it correct that it sort of creates different users that bounce the purchase around? Thank you,Giada

Hi,When testing the subscriptions i noticed that on the subscription management page on the play store (Android) there is no option to choose a different subscription tier. In comparison on IOS if you go to the store to manage the subscription you have all tier options to choose from (pic below).Is there any setting to enable this on Android also or is it not possible at all to do this on android? 

Hello Team,So getting straight to the point, I was managing (storing, updating) entitlements manually, i.e when user makes a purchase from my app, I retrieve all the entitlement ids and store it in firestore -> users collection in unlocked_entitlement field. Now I realised that client (my app) should not be used to update purchase details. I learnt about webhooks recently and thought of integrating it with firebase and use it as SSOT to detect purchases. How do I store all the customers data that have already made a purchase?

Hello,I am using revenuecat sdk for flutter, and i configure the sdk using the android and ios public sdk keys and the user id corresponding to the user.I am trying to understand what will be the impact if someone decompiles my app and gets hold of the public/private keys? Could they connect to the revenuecat on my behalf and make operations like cancel subscription or request refunds..etc? From my understanding there is nothing holding them back to perform these operations.Also I am interested to know, if in our systems we identify the user with a standard auto increment primary key like 1,2,3...etc, could this be an issue for someone to mess with us if they also have the private/public keys? I am thinking decompile the app, retrieve the public keys, initialise the sdk with random ints that represent the app users ids and try to cancel, refund their subscriptions. Is this something that would be possible?Thanks!

Hello, just new here, I would like to know, how is the monthly money transferred in my app transferred to my bank account?Do I have to add my bank? and how can I do this?

My apps have a family subscription which allows users to share subscriptions to other users and it’s not restricted on a platform i.e users can share subscriptions to anyone be in Android or iOS. Is there a way to manage entitlements for users who have had their subscriptions shared by someone else. TIA!P.S I do have a backend API managing these apps so the user who is sharing a subscription will hit an endpoint to create a share a subscription to another user. I just want to know if there is a way I can use the API to create an entitlement for the shared user

I’m migrating an iOS app with a legacy user ID system. Currently, the user IDs are stored locally on-device (in the keychain), and I will be introducing a way to create a real account that can be used across devices (it will be Firebase Auth). I think I have a migration path designed, but want to check I’m not misunderstanding anything. Here’s how it would work:User launches new build of the app containing the new accounts implementation. If they are an existing user with a legacy device-local ID, I log them in to RevenueCat with that ID for continuity until a future point where they decide to create an account. If they are a new user as of the introduction of the new accounts implementation, I log them into RevenueCat as anonymous. They can subscribe and do whatever they want while in the anonymous state. When a user comes to create an account, I create it using Firebase Auth, immediately log them into RevenueCat using the new user ID, and the

Hello,I have an app with multiple creators and users can subscribe to many creators individually. Each creator is a separate subscription group in the App Store, so multi-sub support shouldn’t be an issue on Apple’s side. Each creator may have multiple products (monthly, annual, promotional, etc). Here is my setup:Creator A Apple: group_A with product_A RevenueCat: offer_A with monthly package containing product_A and entitlement_A Creator B Apple: group_B with product_B RevenueCat: offer_B with monthly package containing product_B and entitlement_B When a user purchases A, they see product_A in Apple and I see entitlement_A

tl;dr: Is there any way for me to turn off the auto-renewing, so the subscription ends after a month? Hello,I have a pretty small app, so I’m still pretty new to RevenueCat.I get slack messages when certain things happen in my app such as new accounts created, subscriptions or trial starts, accounts deleted, etc. I got a notification that user xyz created an account. Great. Then they started a monthly subscription. Even better! Then I got a notification that they deleted their account. I was going to get their email from firebase to let them know they started an auto-renewing subscription, but since they deleted their account I don’t have any way of contacting them. I don’t want this person to waste a few dollars a month on an app that they don’t even have an account for anymore. Is there any way for me to turn off the auto-renewing, so the subscription ends after a month? I am also afraid of this user realizing this after a few months and l

Hi,I’m trying to setup RevenueCat to handle my google play subscriptions, i have followed all the instructionss and everything is good,but i’m stuck on creating Play service credentials: I followed every step in this tutorial https://www.revenuecat.com/docs/creating-play-service-credentialsand also tried the Troubleshooting the credential validation section on this tutorial but the issue is still present. what can i do?

I would like to create a discount for my annual subscription, so in play console I did something like this:As you can see, "yearly-autorenewing" is my basic subscription and "yearly-autorenewing-discount" is a discounted price.And my question is what am I doing wrong here by adding discount to my subscription as a product:Does this have to do with the fact that the discount is "nested" in the basic offer?​

Hello, I have been trying to connect RevenueCat to my application for almost 2 weeks. It works fine on the iOS version, but for some reason it doesn’t work on the android version.I am trying to implement a subscription type of scheme, without having any other “in-app products”.The issue I am facing is attached in the image below.  What I tried to do to solve the issue: I have recreated the JSON credentials twice and tried to submit them again.I have checked that the email has the right access rights.I have published a closed testing version (heard that might help but it didn’t). Thanks a lot!  

I want to discuss strategies for enhancing the trial conversion rate of my Android app.Recently, I've noticed a trend in our dashboard where a significant number of users are opting to cancel their trials. This observation has led me to consider the importance of understanding the reasons behind these cancellations.To gain better insights, I am interested in exploring methods to solicit feedback from users at the point of trial cancellation. Could someone advise if there is a mechanism within Revenue Cat’s SDK that triggers a callback when a user cancels their trial? If such a feature exists, it would be beneficial to implement a dialog box or a feedback form that prompts the user to share their reasons for cancellation.Understanding the factors contributing to trial cancellations is crucial for us to address any underlying issues and improve the user experience. Your guidance on how to effectively implement this feedback collection process would be greatly appr

This is the error I am getting: W/[Purchases] - WARN(24005): There is a problem with your configuration in Play Store Developer Console. More info here: https://errors.rev.cat/configuring-products I am following the guide here:  Have not had the app published yet. But the interesting thing is in RevenueCat Dashboard, I can IMPORT my iNAPP products. RevenueCat can identify a new product created in my Play console, import it without any issues but can’t fetch ProductDetails! Is this normal? Again, have not published my app in Closed testing yet, waiting for review to finish. But since I’m a license tester on a physical phone, and RevenueCat can fetch the products themselves from the Dashboard, maybe there is something else I am missing?

Hi - I’m using a custom customer list (app.revenuecat.com/lists) to try to detect customers whose subscription to a certain product has expired. My filters are: All customers (Slower)Latest Product contains ‘[my product here]’Status is ExpiredEmail is null (likely irrelevant to my question) My problem is that this list regularly contains customers whose subscription hasn’t actually expired! The list will say ‘status: expired’ for all of them, but for many of them when I click in to the specific customer, it shows (accurately) that their entitlement for the product in question is NOT expired, and will renew soon. (The ‘entitlements’ section says ‘Subscription renews on [date]’). If I check the list again after that date passes, the customer is no longer on the ‘expired’ list. I think (but am not 100% sure) that this is happening when the customer is within 24 hours of renewing? Like it marks them as ‘expired’ when they’re

I'm relative new to revenue, and I moved from Google play because I have some issues with people not get the purchases recognized, that's why I decided to go with revenuecat, however I have some issues now, some users seems that they don't have "premium" or the purchases are not recognized, then if they go to restore purchase, everything works, and seems that this is only for some users, apparently in some headunit, tablets and made Xiaomi/Chinese brand, probably the play store is doing something weird but they can restore the purchases without a problem, so I'm wondering if there is something that revenuecat can do, or any suggestion?I initialize RC in the main application, and it doesn't seems like a sdk setup issue since this only happens to some users, what else I can try? Thanks a lot

after I setup the dynamic paywall from revenuewCat dashboard I could not display it in my android app ,I read the document but the PaywallActivityLauncher not found in the sdk,is it not release yet ? 

Here goes - first question!My SwiftUI app being built in Xcode and using purchases set up from WeatherUI example is returning the below error message despite reading the product identifiers correctly -[Purchases] - WARN: ⚠️ Empty Product titles are not supported.I therefore get no products displayed in the PackageCellView Any ideas? How do I set Product title? Where do I set Product title?Very confused.

Hi, My app update was recently rejected in the iOS app store due to a mismatch in the introductory offer. Our paywall and product shows a 7 day free trial, however, when the Apple Store confirmation sheet is shown, no introductory trial period is shown. App reviewers are testing the paywall in Sandbox mode. In our live app, which uses the same product and introductory offer, the introductory offer does show the free trial period correctly. What gives? I tried everything from upgrading the SDK, trying other products with introductory offers, new sandbox users, etc. with no success. Is this a bug on Apple’s sandbox system? Testflight with new sandbox user shows no introductory offer

In the Launch Party, one of the presenters was discussing adopting the latest RevenueCat StoreKit 2 APIs. If I remember correctly, a modifier to the Purchases configuration was used. However, I can’t find that in documentation, and the Launch Party video does not seem to be available. Can someone point me in the right direction?

Hi, I'm currently working on implementing RevenueCat in my Unity game. I used the Subtester Project as a reference, modified my code, and simplified the options. I'm currently running the Subtester Project with my modified code, but I encountered an error stating, "There is an issue with your configuration." I have shared screenshots of the error message and the modified script. I would appreciate it if someone in the community could guide me through this issue. Screen Shot of my Modified Ui and Error message

Hello, I have produced different PayWall screens with multiple offers in RevenueCat's panel for use on the React Native side. But how do I show these different screens to users as an A/B testing without changing the default settings on the panel? Additionally, I could not change the language of the texts on our payment screen via metadata. I could not find these parts in the documentation for React Native. Could you help me please for these issues?