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3410 Posts

Localization issue, duration always returned in english

We’re trying to display the duration of a subscription using Swift and the IOS SDK but the locale isn’t honored and the duration is always return in english, e.g. “1 Year” instead of “1 Jahr” for german with “de” locale. Does anyone have the same issue?We’re trying to access the localized duration like so:package.product.subscriptionPeriod?.durationTitle.localizedLowercaseAny tipps?

2 years ago

nihalNew Member

asked in General Questions

What does the unsubscribe_detected_at field in the S3 exports represent?

Can you please explain how the unsubscribe_detected_at field is populated?I have some users who have opted out of auto renewal, but their unsubscribe_detected_at field is null. And some users who don’t have it as null.The only difference I see is that users in the latter group re-subscribed after opting out.

2 years ago

SimonNew Member

asked in SDKs

Customers being charged, but purchase does not show up in RevenueCat

A common issue in my app has been that 1: The customer got charged2: The purchase does not reach RevenueCat3: The customer reaches out to support.4: I ask them to restore purchases and everything is synced correctly. I did read the article here: But it doesn’t contain much details on how to detect the error. I also reached out to support about this issue and got a pretty unhelpful response from support (and did not get any comment on my follow up emails).“Restoring transactions is our recommendation here. Unfortunately Apple and Google's in-app purchase process makes this a necessity. Beyond that, we don't have any general recommendations.…... Are users are complaining about not getting an entitlement after purchasing? Maybe an action item here is to show UI recommending the user to restore purchases if no entitlements are detected after a purchase. You can get creative here but outside of restoring purchases there's not much else to do..”Is there a way to detect if the user purchased,

2 years ago

tinaRevenueCat Staff

posted in General Questions

svenMember

posted in Third-Party Integrations

Facebook Analytics - is Facebook SDK required?

I’m continuing the discussion from spectrum here:@ryan your docs don’t make any distinction between iOS and Android when it comes to whether the Facebook SDK should be installed, so I assumed it had to be installed on both platforms. If not, that would be a great thing, as the SDK is huge.

2 years ago

Oleksandr StepanenkoNew Member

asked in Third-Party Integrations

Subscriptions field in PurchaseInfo object

Hi, I have the following questionIn your documentation, under the Subscription Status tab, it clearly states that the subscriptions field is a collection (array) that stores Subscription objects within it. And this response I expect from the REST API. But as far as I noticed, making request to API "subscriptions" is an object that stores fields in itself - so it is not a collection. And this can be seen in the "Rest API endpoints" documentation where in the "Get or Create Subscriber" request the example "subscriptions" is just an object instead of a collection. Could you please clarify this inaccuracy for me? Because when I currently make a request to the API in "sandbox" mode, I also get the subscriptions{...} object instead of the subscriptions[...] array.Thanks in advance.

2 years ago

dave ciaccioNew Member

asked in SDKs

What format is PurchaserInfo?

Using RevenueCat for Unity, I am receiving json return values from RC in response to GetOfferings, RestorePurchases, etc. They usually come in the form of a PurchaserInfo object. I can’t find any documentation anywhere on the exact details of what is in this object.Specifically the date values look like this:"originalPurchaseDate":1626733276,"latestPurchaseDate":1626733275EDIT: Ohhh, these Ints are just the values shown by the XCode debugger, in C# the object contains dates in DateTime type. I was looking at the raw json data and wondering what those date numbers stood for. Still trying to find in-depth docs for the C# Type PurchaserInfo, what all is in it and how it behaves.What are these integers and how does one make them into a date? Does any documentation exist detailing the return values from RC calls?Thanks!

2 years ago

Loredo SolaHelper

asked in SDKs

Purchases.init does not update when called 2 times.

Background: In my flutter app it is possible for a user to sign out and another user to sign in without restarting the app. To support this feature the app calls Purchases.init whenever a user logs in. If the transition is non-sub to sub this works as expected IE the latter user sees their subscription. But this does not work if transition is sub to non-sub. In this case RC fails to update to non-sub and the non-sub user appears to have a subscription until they restart the app and the sub is gone.Fix: reset all data when Purchase.init is called.

2 years ago

sharifRevenueCat Staff

posted in SDKs

My app crashes with...

NSInvalidArgumentException *** -[__NSCFConstantString stringByAppendingString:]: nil argument This class of crashes occurs when the Purchases SDK is unable to find certain keys in NSUserDefaults, usually due to clearing NSUserDefaults. The Purchases SDK uses NSUserDefaults to store information. By default, standardUserDefaults are used, but you can configure a different instance of NSUserDefaults. To do this, set the userDefaults parameter in configure:guard let revenueCatUserDefaults = UserDefaults.init(suiteName: "com.myapp.revenuecat") else { fatalError("can't create user defaults for RevenueCat domain")}Purchases.configure(withAPIKey: <your-api-key-here>, appUserID: <the-app-user-ID>, observerMode: <observer-mode>, userDefaults: revenueCatUserDefaults) NSInternalInconsistencyException after clearing NSUserDefaults The Purchases SDK uses NSUserDefaults to store information. By default, standardUserDefaults

2 years ago

sharifRevenueCat Staff

posted in SDKs

Flutter debug logs not showing

Logs for the Flutter SDK will appear in Xcode and Android Studio rather than in the standard Flutter logs.

2 years ago

sharifRevenueCat Staff

posted in Dashboard & Tools

Why are active entitlements empty with an active subscription?

If you have an active subscription that should unlock an entitlement but it doesn't, make sure that subscription's product is added to the entitlement in your dashboard.

2 years ago

sharifRevenueCat Staff

posted in SDKs

Why are offerings or products empty?

If you're still testing in sandbox, it's most likely a configuration issue that's preventing the products from being retrieved from Apple/Google. Your product identifiers are set in RevenueCat, but the actual products that your users purchase can only be retrieved directly from Apple/Google. Because this communication happens between your app and the stores, RevenueCat doesn't have any visibility into the API requests, however there are some common requirements to go through.iOS and AndroidThe product identifier set in RevenueCat matches exactly with the store You're testing on a physical device and not a simulator The bundle ID in Xcode [iOS] or package name [Google/Amazon] match what's in App Store Connect or Google Play/Amazon Developer console. If you have both development and production environments for your app, be sure to double check you are using the correct bundle IDs [iOS] or package names [Google/Amazon].iOS OnlyProducts are in the in the ‘Ready To Submit’ or ‘Approved’ sta

2 years ago

ryanRevenueCat Staff

posted in General Questions

User has multiple subscriptions

Multiple subscriptions? How?Although rare, it's possible for a user to have multiple active subscriptions. On iOS, this could be done by accident if a user has multiple devices using different Apple accounts and purchased on each one. On Android, a user may have tried to upgrade/downgrade a subscription but instead purchased a duplicate. If using RevenueCat to make purchases on Android, you need to specify in the purchasePackage method whether it is an upgrade/downgrade, or else it will be treated like a regular purchase.If neither of the above cases apply, or you see a lot of subscriptions on the same user in RevenueCat, you may have hardcoded an App User ID instead of using a unique identifier for each user. Each subscription is actually associated with a different Apple or Google account, but each one is tied to the same hardcoded App User ID in RevenueCat. In order to separate these users out, you should release an update to your app that clears out the hardcoded App User ID, then

2 years ago

ryanRevenueCat Staff

posted in Dashboard & Tools

Subscription or trial should have expired but still shows as active

If you feel like a subscription or trial should have expired, but you see that it’s still active, then that subscription is likely in a grace period.For example, this user signed up for a 3-day free trial of the 1-month subscription on May 5, 2020 which should have converted on May 08, 2020. However, the dashboard shows the expiration date as May 24, 2020. This is because Apple applied a 16-day grace period due to some billing issue. Apple will continue attempting to bill the user until they successfully do so or reach the end of the 16-day grace period, at which point the trial will no longer be active.

2 years ago

sundeepRevenueCat Staff

posted in SDKs

Invalid Play Store credentials errors

If you're receiving an error message "Invalid Play Store credentials" when attempting to make a purchase on Android, it's due to the service credentials that you've added to RevenueCat being invalid: https://docs.revenuecat.com/docs/creating-play-service-credentialsBefore you go and generate new credentials, it's important to know that it can take anywhere from 24-48 hours for Google to propagate your service credential access after they're created.There are a few places to check your configuration. You have followed the configuration steps outlined in RevenueCat’s documentation. Your Google Play package in your RevenueCat app settings page matches what’s shown in your build.gradle file. You have inputted the correct JSON keys from step 2e without any whitespaces. Your JSON should look like the following: {"type": "service_account","project_id": "your_project_id","private_key_id": "your_private_key_id","private_key": "-----BEGIN PRIVATE KEY-----YOUR_PRIVATE_KEY_CONTENT-----END PR

2 years ago

sundeepRevenueCat Staff

posted in SDKs

"The device or user is not allowed to make the purchase" error

This error could be due to a few reasons. Try the following troubleshooting steps:Make sure your device/emulator is completely updated. Try running on device. Sometimes the emulator glitches out and it must be restarted. Overall, testing on device is more reliable. Restart your device/emulator. Make sure you're logged in with a Google account. If you're running on an emulator, make sure it has Google Play installed.

2 years ago

sundeepRevenueCat Staff

posted in SDKs

Billing error during sandbox purchase

Apple will randomly generate billing errors for auto-renewable subscriptions in sandbox. This is expected behavior; it's part of Apple's sandbox environment so that you can test for the billing error case.

2 years ago

tinaRevenueCat Staff

posted in Dashboard & Tools

What time zone is the data in?

Our charts are in UTC, all other dates in the dashboard (such as customer activity) are in your local timezone.

2 years ago

tinaRevenueCat Staff

posted in General Questions

How do I issue a refund?

Refunds are issued differently depending if the subscriber purchased through the App Store or the Play Store. App StoreApple does not allow developers to issue refunds on behalf of users. Users will need to contact Apple customer support directly for a refund. RevenueCat will automatically detect when a refund has been issued by Apple.If a user requests a refund, you can direct them to the Apple support page: https://support.apple.com/en-us/HT204084 Play StoreThere are multiple ways to refund a customer that purchased through the Play Store:(recommended) Active Android subscriptions may be refunded directly through the RevenueCat dashboard. Click on the respective transaction event on the customer page and hit "Refund" in the upper right. Documentation for reference. Refunds can also be granted programmatically through the RevenueCat REST API. It's also possible to refund users directly through the Google Play console. This is not recommended since RevenueCat cannot track refunds init

2 years ago

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