General Questions

When I make a purchase from the SDK, my backend calls a method to validate the purchase with the subscribers api. The response returned has a body like this:{ "request_date": "2022-06-21T11:55:20Z", "request_date_ms": 1655812520624, "subscriber": { "entitlements": { "active": { "expires_date": "2022-06-14T06:23:52Z", "grace_period_expires_date": null, "product_identifier": "onemonthusd899", "purchase_date": "2022-06-14T06:18:52Z" } }, "first_seen": "2022-06-21T11:11:25Z", "last_seen": "2022-06-21T11:11:38Z", "management_url": null, "non_subscriptions": {}, "original_app_user_id": "$RCAnonymousID:e7d81c263043488bb14c909718f83508", "original_application_version": "1.0", "original_purchase_date": "2013-08-01T07:00:00Z", "other_purchases": {}, "subscriptions": { "onemonthusd899": { "billing_issues_detected_at": null, "expires_date": "2022-06-14T06:23:52Z", "grace_period_expires_date": null, "is_sandbox": true, "original_purchase_date": "2022-06-14T05:21:38Z", "ownership_type": "PURCHASED",

Hey everyone I read the blog post re WWDC2022 and it mentioned that there should be an App Store Connect API to create in-app purchases manually. Link: https://www.revenuecat.com/blog/wwdc-2022-recap/ However, I wasn’t able to find anything in the actual documentation of the App Store Connect API. Does anyone have any more details? Thanks!

I have a multi-platform SaaS (Software as a Service) for iOS, Android, and web. Purchase Services Web: Stripe iOS: Appstore IAP Android: Google Play IAP All purchases are connected to RevenueCat. As far as I can tell, there is no library for web developers to access information, only a REST API. How are websites checking if a user is a entitled/paying member? My current plan for implementation is as follows: Get Subscriber via Rest AI Check the resulting object’s `subscriber.entitlements[‘my-entitlement-id’]` paying/subscribed if exists & if `expires_date` > `current_date` Question 1: Is this the best method to achieve this OR is there a web SDK somewhere? Question 2: How often should I poll for subscription information? Should I hit the database every time they navigate to a new membership page? Should I cache the membership information for a specific amount of time (somehow?)

Just learning our way around the console app, and noticed that on our Setting page, where you can select the “Restore Behavior”, there is a link to documentation. Unfortunately, that link comes up with a 404. Does anyone happen to have the correct link?

Hello, I know based on legal/irs rules, we are not allowed to collect subscriptions and manually pay the person the end user is subscribing to. I know stripe has connect, which the 3rd parties authenticate and provide their payout details (ach or otherwise). Then they also deal with creating the IRS forms and such. Does Revenuecat support taking subscriptions on behalf of another business entity?

Hi there, We're using `purchases_flutter: 3.9.5` in our Flutter app. When I sent a Test Flight with our IAP implementation, all users get an iOS popup saying the `Apple Media Services Terms and Conditions have changed`, which upon pressing "ok" takes the user to a blank screen. This state is so weird that revenue cat doesn't even return anything from the Purchase method. So by closing this blank screen the app just hangs on loading, waiting for Revenue Cat to return a response from the purchase method, which it never does. Closing the app completely causes the Terms to Pop back up once again, but this time it loads, and upon pressing accept the iOS "successful purchase" pop up comes up. Any following purchases work as expected, without the terms. All iOS beta users are facing this issue the first time they try to perform the purchase. Will this happen in the live app? Anyone know what to do here? Thanks

Hello! I have few question about RESTAPI “Delete Subscribe” If I call this , Store’s subscirbe is canceled? (appstore,playstore..)

My app has offered monthly and annual auto-renewable subscriptions. I would like to offer a special auto-renewable subscription with a longer free trial period for a limited time, e..g three days. The expected behaviors are: People can only buy it within the three-day period After the three-day period, existing subscribers will still be auto-renewed but no new customers are allowed What’s the best way to implement it? Thanks!

Let’s say I have two products both of which are auto renew subscriptions. Both give the same entitlements. Product A is $10 per month Product B is $15 per month We offer product A to select customers. Is it possible to migrate a user who has purchased product B to product A? I know I can change the price of product B to match A but I only want to affect this single user.

Is there a way to create a new customer from inside your app (both Android and iOS), without the customer buying anything? The idea is that I can then assign an entitlement for those customers. The above question stems from the following problem. My app operates on a one year subscription basis. However, an organization wants to pay for multiple subscriptions for their participants. I would like to bill the organization separately and allow the participants to access the paid content.

Hello everyone! I’m seeing that there are some differences between the documentation in https://docs.revenuecat.com/docs/ios-products and the iOS product page (https://appstoreconnect.apple.com/apps/xxx/appstore/subscriptions). Is there an ETA for upgrading that documentation?

I have an app defined in the Google Play Store and the goal is to sell subscription. I already have all the products defined in Google Play and Revenuecat. My problem is what to fill in Google Play app price item. Prices are for subscription only. Should I set the price to unpaid? Or paid with zero price?

I get this error when I try redeeming an offer code in a production app. It shows me the screen to enter a offer code and then shows a progress indicator which then leads me to this screen

I’m storing the “point of entry” that turned in a purchase. If entitlements changed I log the point of entry This approach worked fine for months, but as the app ages, it seems more paid users are returning, and instead of using the restore option, they are actually buying the non-consumable again, so I’m getting more and more false flags I looked at the entitlement properties, and I expected that checking equals for originalPurchaseDate and latestPurchaseDate might have been the solution. But at least in the sandbox, no changes occur to any of those dates after a repurchase I see purchasePackage returns an SKPaymentTransaction, which has a transactionDate and an “original” property with a transactionDate. So I could probably delay the storing and cancel if I see both of those dates not matching, but I was hoping to keep all the logic in the delegate when purchaseInfo changed

We have a few subscribers who have had minor issues with the subscription product in our app. As a sign of good faith, we’d like to proactively offer them a free month so they stick around. We’ve seen articles for providing an introductory offer, but our use case seems to be a little different. Month 1: User starts an active monthly subscription (user pays) Month 2: We provide a “free month” so that the user is NOT billed on renewal (user does not pay) Month 3: User is automatically billed again moving forward (user pays) Is there a way to do this while keeping the subscriber active throughout the entire process, and all behind the scenes so no action is needed from their end? Any feedback is appreciated. Thanks!

I have a Flutter app with $0.99 one-time consumable product. Customers start the purchase and cancel it about half a minute later when the Google payment bottom sheet appears. RevenueCat returns: PurchasesErrorCode.purchaseCancelledError It's my first app with revenue, so I have nothing to compare it with. Is it normal that most of the time users start and cancel their payments?

Hi, If we set id “A” as a user app id in RC and set id “B” as a user alias for the same user, is RC will be able to match a user with the id “B” knowing that it is not the user app id? To give you more context, we need id “A” to be set as a user app id as we need this id to be sent to Amplitude. But we also need id “B” to be set for the user as we need to it to match user between different platforms (iOS and MacOS). Could you confirm that it is the order that determine which id is set as the app user id? According to this question, it is the case so it means we should first set id B then id A then. Hope my question is clear, Thank you, Damien

In the image it shows a renewed subscription, right after it shows payment error, but on Google Play it is renewed. The problem is that the user is getting a billing_issues_detected_at warning It's been two days and there's no equality in the datacould someone help

Hello guys, im working on apps that use flutter My apps got rejected like this The issues we previously identified still need your attention. Guideline 2.1 - Performance - App Completeness We continued to discover one or more bugs in your app. Specifically, subscription was still not restored after purchasing. Please review the details below and complete the next steps. Steps to reproduce: 1. Launched app2. Purchased subscription3. Uninstalled and reinstalled app4. Tapped “Restore Purchase”5. Nothing happened My code is like this PurchaserInfo restoredInfo = await Purchases.restoreTransactions();appData.isPro = restoredInfo.entitlements.all["premium_member"]!.isActive; im already tested on real device iphone and ipad all working fine with this build, but the app reviewer said that the button Restore Purchase not working. How do i can fix this? I’m already follow the reviewer step but still cannot reproduce the error because the button worked as it should do.

When trying to edit pricing i saw the changed sub management of Google, including a warning that editing legacy subs could cause problems with API access. Does that applay to revenucat or can i go ahead and edit make the subs editable an change the pricing? Cheers Karl

I have created a xamarin.forms app and am trying to replace the library i’m currently using for RevenueCat. My app runs on iOS, Android and UWP. I was wondering if RevenueCat has plans to support the UWP platform in the (near) future?

I have a product linked to an entitlement. When making the purchase in sandbox mode, the entitlement only appears in the RevenueCat Dashboard when the ViewSandbox toggle is on. That’s fine as it is expected behavior. My question is how I can view those sandbox entitlements on the app? I’m assuming the best way to verify a user’s subscription status is to check their entitlements, which I believe is done with getCustomerInfo(). However, despite having the appropriate sandbox entitlement, the CustomerInfo.entitlements ALWAYS comes back empty in the app. I understand that the entitlements are in the sandbox, but I’d like to see the app’s behavior when fetching the entitlements. Is it possible to fetch sandbox entitlements without having to go through the purchase/restore purchase sequence?

I have a Flutter app, using the Firebase extension and it works for Android, but on iOS, nothing happens (nothing gets updated in Firebase) after the purchase has been made. Tested on real devices, with testing card credits.

Hi there, We have an initial_purchase_event webhook where the event_timestamp is roughly 25th May but the purchased_at timestamp is roughly 2nd May. Do you have any insight as to how this can happen and whether it is a common thing? For some extra context they didn’t open the app between 2nd May and 25th May so it looks like them opening the app on 25th somehow triggered the webhook that for some reason failed to fire when they made the purchase on the 2nd. Thanks, Lydia { "api_version": "1.0", "event": { "aliases": [ "XXX" ], "app_id": "XXX", "app_user_id": "XXX", "country_code": "US", "currency": "USD", "entitlement_id": null, "entitlement_ids": [ "premium" ], "environment": "PRODUCTION", "event_timestamp_ms": 1653492042121, "expiration_at_ms": 1683048830000, "id": "XXX", "is_family_share": false, "offer_code": null, "original_app_user_id": "XXX", "original_transaction_id": "XXX", "period_type": "INTRO", "presented_offering_id": null, "price": 55.99, "price_in_purchased_currency": 55

Hello - does anyone know how to actually edit this? The app was previously created, and I can’t see on this page how to actually edit this. I have the JSON file ready to put in. Thanks in advance EDIT: I have now figured it out. Just needed to click ‘view’. Sometimes the simpliest!