General Questions

I am using the webhook system to keep my user's subscription up to date and if there is a BILLING_ERROR I need to set some properties on the User object in my database so that the user is reminded when they sign into the app to fix the billing error.If there is a billing issue the webhook "CANCELLATION" webhook event is sent with the cancel_reason of "BILLING_ERROR".This is all working fine for helping me to alert the user when they have a billing issue but how does my server get notified when the user fixes their billing issue so that I can update my database accordingly?I was looking at the webhooks and it looks like it would be the UNCANCELLATION webhook event but I don't see anywhere in the documentation confirming this??Also would there be a UNCANCELLATION.reason on the event object?Does anyone know if this is the case?

so I was watching this video from RevenueCat Youtube channel and now I don’t know how I can request that free pay wall for me? 

Hi,I am an absolute beginner when it comes to using the Revenue Cat SDK. So this might be a stupid question.  I have set up my product in Appstore,  Revenue Cat and installed the SDK.  When testing the API I get all of the information about the product back correctly in the app, apart from all prices are in USD ( hoped for SEK, app localisation Sweden).  I have tested both in a simulator and on a physical device( logged in to my account).After reading a few blog posts it seems that this (prices in USD) is what should be expected as long as the app is in a test environment but not a problem once the app is in production. So my question is have I understood this correctly or have I done something wrong?   

I'm trying to add a free trial benefit to Android in-app billing. Is there an option to choose whether to offer benefits or not? We're trying to add a free trial benefit, not a promotion.What if you want to distinguish whether or not to give benefits based on specific conditions for the same product?I can set the Google console to give benefits only when I am a new subscriber, but I want to choose whether or not to give benefits in other cases.

Documentation indicates that getCustomerInfo is updated every 5 minutes in a sandbox environment, and similarly, in a sandbox environment, the maximum number of updates may be limited even for subscriptions. But does it work well in production? In other words, is it OK to call getCustomerInfo every time the user tries to access the content to check eligibility? ++The SDK caches the user's subscription information to reduce your app's reliance on the network. Users who unlock entitlements will be able to access them even without an internet connection. The SDK will update the cache if it's older than 5 minutes, but only if you call getCustomerInfo(), make a purchase, or restore purchases, so it's a good idea to call getCustomerInfo() any time a user accesses premium content.   I read the above. Does getCustomerInfo mean that it is automatically updated every 5 minutes in case of purchase or restoration w

Hello everyone, I have a photo filtering app, and it was working fine for few months. However, on my last update ı got a rejection due to the following screenshot.Between the last approved update, I only added some new images. I changed nothing about to app’s functionality. My guess is that when you accept the In-App Subscription deal it takes some time ( 4-5 seconds) to approve the transaction and close the Pay Wall Sheet. I don’t know why this delay is happening but this must be their cause of rejection.I am new to the iOS development and I constructed the In-App Purchases part of my app by watching the videos of RevenueCat. I don’t know where to start looking any help is appreciated.Thank you for reading this far have a nice day,Bora 

Our iOS app works ok in TestFlight but subscription offerings is coming back empty once the app is approved by apple. Our steps arePost to TestFlight prior to review  Launch app and go to subscription screen - works fine Send for Apple Review (set to manual release) App passes Apple Review Download with a promo code Launch app and go to subscription screen - no products! Try restoring purchases - no products!Obviously we’d like to make sure this works before we manually release, is there anything that might be stopping the offerings/products showing after the Apple Review. Is it the promo code? Or perhaps something else?Things we’ve checkedThe bundle ID is correct The in-app purchase entitlement is present There are products in the offerings Our products on the App Store have passed approval

Trying to implement auto-renew subscriptions w Revenuecat.In the simulator, my Watch subscription purchases work successfully with [Environment: Xcode] showing up on the purchase. But no offers/product show up when running on a watch device, both in the Xcode simulator & Testflight.My app environment:RevenueCat dashboard:Bundle id.: com.app-name (but also tried com.app-name.watchkitapp) Xcode:Bundle id.: com.app-name, also tried com.app-name.watchkitapp App Store Connect:Bundle id.: com.app-name Note:I have a .storekit file generated from my appstore connect account, and it’s respective StoreKitTestCertificate.cer  My error logs when running from Xcode on Watch Series 8 device: 2022-12-25 00:44:00.136043-0800 App Name Watch App[613:570522] [Purchases] - ERROR: 🍎‼️ SKProductsRequest took too long to complete.2022

I am using revenuecat unity latest sdk and unity version 2021.3.4f1 . Then i am able to make build .But when i am importing unity iap latest sdk then build is faild and showing error. Error image is attached with the file. My quistion is if i am using revenuecat unity sdk then i dont need unity iap plugin or if needed then how to make build ?You Installation document is very poor , there is no proper way that what to do or how to use it.

What happens if my app exceeds $10k MTR in a month on the Free plan, and no upgrade to the Starter or Pro plan. the IAP feature will still working?

I have a purchase page in my app and I using the revenue cat offering to get the data on prices.I am showing the localizedPriceString and it is saying €129.99 (for example).But.. when the user clicks to buy that product, the apple purchase dialog has a different amount €139.99 (for example).I have checked the price on the RCPackage and on the storeProduct property of that. How can i get these to match?

I subscribe on apple store then subscribe on apple store but google store gives the error "Unable to export data from the server"

Hi,Can we use the iap product ids for our application in the App Store in another project after uninstalling the application?

hi - I’m new here. I have wireframes and designs for a subscription health app I’d like to build but I need a developer better than I am to help me code it.  Where would you look for this person?  Thanks! 

Hi there!I’m building an app that uses consumables and I was hoping I’d still be able to use RevenueCat.I want to setup Webhooks so that I can use RevenueCat’s system to pass the UUID of the customer in through the payload.I know to set up Webhooks, I can add a “App Store Connect App-Specific Shared Secret”, however on AppStoreConnect Apple states that:The app-specific shared secret is a unique code to receive receipts for only this app’s auto-renewable subscriptions Does this mean that if I’m only using non-renewing consumable products, I can’t use the generated token?

I’m following the Magic Weather App, all working fine but I want to update customer’s record to indicate that they subscribed. According to the quick guide I need to have the following code but the sample code missing this bit of code. My question is how is working? Does Purchases.getCustomerInfo() does the actual purchase? Please advise.try { CustomerInfo customerInfo = await Purchases.purchasePackage(package); var isPro = customerInfo.entitlements.all["my_entitlement_identifier"].isActive; if (isPro) { // Unlock that great "pro" content }} on PlatformException catch (e) { var errorCode = PurchasesErrorHelper.getErrorCode(e); if (errorCode != PurchasesErrorCode.purchaseCancelledError) { showError(e); }}This is the code from the sample.  void perfomMagic() async { setState(() { _isLoadin

In order to use Revenuecat in our app. What do we have to do from a legal perspective?Do we need to display a consent? (Tracker?)Do we have to inform the user on app start that we are using cookies?Anything else?Thanks

The scenario is someone makes a purchase without an apple login so I see the subscription in the sandbox with an anonymous ID. Then they log in using sign in with apple. Since I now have the user ID I log in to RevenueCat with the new ID assuming it will be associated with the anonymous ID and the purchasing info returned will say the subscription is active. It doesn’t do the association and the entitlements are empty. func handle(_ authResult: Result<ASAuthorization, Error>) { print("Authorization HANDLE") switch authResult { case.success(let auth): Logger.su.info("Authorization successful: \(auth)") switch auth.credential { case let credential as ASAuthorizationAppleIDCredential: Logger.su.info("Authorization credential: \(credential) user:\(credential.user)") Purchases.shared.logIn(credential

Does anyone know what apples policy on split testing prices for the same in app purchase (non renewable)?I just submitted a new build with new in app purchase plans and they rejected it asking...1/ “Whats the differecne between 9.99 and 19.99 lifetime pro plans?” (theres nothing, im just split testing)2/ “How do we access your 9.99 lifetime plan, we can only see your 19.99 option“Not sure how to reply as Im not sure of the app store policy. Any pointers would be greatly appreciated.Thank you!

Hey all 👋 I'm currently making an app using RCs Flutter SDK and I'm excited to get integrated. I believe I've wrapped my head around entitlements, packages, and offerings and what input on my future offerings.  My budgeting app will have 2 entitlements for standard and premium subscriptions. I also plan to sell monthly and yearly subscriptions on iOS and Android.  So far, everything seems normal and similar to the products examples on the doc site.  My twist is that service I offer will only allow users to connect to N financial institutions based on the subscription level a user chooses. I want to be able to offer the standard plan with a default entitlement of 3 linked institutions and the premium with a default of 7 institutions. 

Hi, I saw that for some costumers in Spent line the numbero is 0 and if I check costumer cronology it happens only for who use a promo code like “3 free trial days”(not everyone but only some costumer). In details there is “started a trial of ...” and after “converted from a trial to ...” but price is 0(null). Is it because they deleted the sub?(Also if Status is Active). Is it possible that someone continue the membership without paying?Thanks all!Daniel Sadun

Hello, I’m having some difficulties with Amazon IAP and I’m wondering if I could use Revenue Cat to fix my problems… Only thing is, I downloaded the amazon zip and i’m very confused about it lol. How do i use this? I was trying to make IAP on my Amazon Firestick app with Unity, but it’s not getting any callbacks. App Tester says “Purchased” in the transactions, but it never fulfills the purchase. Nor does it call the purchase failed callback… If someone could help me either get revenue cat working or if someone has any insight into what i might be doing wrong that’d be great. I’ve been wondering if maybe I’m just not debugging it correctly, maybe the IAP works and App Tester is messing up or something. I am running it in sandbox mode, but… This is my script if anyone can figure it out from just this lolhttps://pastebin.com/kzpQ8DhXThanks

Sorry I am new here, building an app with some questions needed help :)My app has a subscription monthly with 7 days trial, and you have to subcribe to register an account.I am a bit confusing between 3 kinds of IDs: The user ID we create in our database, the App User ID provided by RC and how to know which user has paid in transaction from App Store Server Notifications. For UserID and RCID, at the first load when I call Purchases.configure(), RC will create a new random ID. Then in paywall screen, after subscribe successfully, I will register a new account in backend, and store this RCID. Now I have a pair of RCID-UserID, when user login to my app by UserID, I will use RCID to login to RC by Purchases.logIn("RCID"), so I can get the right info of getCustomerInfo(). so question is: am I on the right way? :) On the next month when subscription need to be renewal, if purchasing is successful, Apple will send to backend a transaction via “App

My application (Mac OS, using StoreKit 2) has two subscription levels, each of which are sold at 2 durations - basic_1m, basic_1yr, professional_1m and professional_1yIf the user first purchases the monthly “basic” subscription (basic_1m), and then upgrades their subscription by purchasing the yearly “basic” subscription (basic_1y), they are told (by StoreKit) that their subscription will change to the new duration (and they will be charged the new rate) when their monthly subscription expires.  This is as expected.Now, I wish to display that information to the user, but it doesn’t appear to be available through RevenueCat - the CustomerInfo shows the currently purchased subscription (basic_1m), even though the user has authorized the change in rate.Is there a way to get information about the upcoming subscription, as opposed to the current subscription?Thanks for your time - Ron

Hi We have an app with subscriptions sold using RevenueCat. When a child in a Google Family Plan try to purchase the subscription they see an “Ask your parent” popup, which I assume RevenueCat is showing? We have 4 parents who cannot find a way to authorise the subscription.Is there something we need to do in RevenueCat or on Google Play to enable them to authorise the subscription?