Question

Lost user information who purchased.

  • 7 July 2023
  • 1 reply
  • 46 views

Badge +1

I've launched a mobile app integrated with Revenuecat in purchase. We have a serious problem because we didn't configured with app id(email, firebase uid) with revenuecat account and also didn't registered revenuecat uid. So once the users removed app after purchase, we lost purchasing information for them. Is there any way to resolve this issue?


1 reply

Userlevel 5
Badge +9

Hello,

In this case these users have to restore purchases when they redownload your app. Usually this is done by having a button in your app (the paywall, settings, etc.) that calls the restorePurchases method of the SDK: https://www.revenuecat.com/docs/restoring-purchases When they restore purchases any purchases they used to have will be attached to the current user ID that they're using.

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