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Get help with anything related to RevenueCat.

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  • 4,931 Replies
1922 Posts
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luckspDedicated Member
asked in General Questions
You're currently subscribed to this.

We just released our app.  1 user reported this issue where they subscribed, but then see this error message: I don’t know why this happens.  Here is my flow inside Expo/React Native app: Wrap app in providers <PurchaseProvider setPurchasesChecked={setPurchasesChecked}> <AuthProvider> <Stack/> </AuthProvider></PurchaseProvider>   Inside the PurchaseProvider getCustomerInfo: useEffect( function initPurchaseConfig() { const initialize = async () => { try { Purchases.setLogLevel(Purchases.LOG_LEVEL.VERBOSE); await Purchases.configure({ apiKey: APIKEY }); const info = await Purchases.getCustomerInfo(); const { isActive } = info?.entitlements.active[entitlementName] || {}; setIsActive(!!isActive); } catch (e) { setMessage(['error', (e as Error).message]); } finally { setIsReady(true); setPurchasesChecked(true); } }; initialize(

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john-romano-c76059New Member
asked in General Questions
Debug output on MacOS MacOS v 14.1.1 (23B81) Is this normal/OK? Slows start-up

Debug Output when running app…. is this normal?  It does slow down start up.  Seems to validate and work fine.  MacOS v 14.1.1 (23B81)RevenueCat debug output on my app TalkTextChat ******* app init to call purchases.configure(withAPIKey...[Purchases] - DEBUG: ℹ️ Configuring SDK using RevenueCat's UserDefaults suite.[Purchases] - DEBUG: 👤 Identifying App User ID[Purchases] - DEBUG: ℹ️ Debug logging enabled[Purchases] - DEBUG: ℹ️ SDK Version - 4.17.7[Purchases] - DEBUG: ℹ️ Bundle ID - au.com.egads.talkingtextchat[Purchases] - DEBUG: 👤 No initial App User IDdidSet for phrases[Purchases] - DEBUG: ℹ️ Vending CustomerInfo from cache.phrases: ["Hi, my name is John,       I cannot hear or speak,    and need to use this app to talk with you.", "Here here is a new test phrase!", "Another new phrase."]didSet for numPhraseEntriesname JohnnumPhraseEntries:3phrases:["Hi, my name is John,       I cannot hear or speak,    and need to use this app to talk with you.", "Here here is a new test phrase!"

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Michael Fogel
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Gonzalo RodriguezNew Member
asked in General Questions
Subscriptions Cross Platform: iOS, Android and Stripe

We are a subscription app, made in unity project, that generates iOS and Android apps.We also allow the user to create a subscription via web using Stripe.Currently, we store Stripe’s data in our Users DB and when the users logs in, we check against our DB to see if the user has a valid subscription.For Android and iOS we use a custom App User Id, which is the device/install ID.Our intention is to start identyfying users with our internal user_id (associated to the login credentials) and unify subscriptions via rcat to work cross platform, allowing a user that purchase via any platform, to login in any other device/platform and enjoy the subscription access.What would you recommend as the best way to proceed? How can we logIn a new App User ID for both new and old customers for this to work smoothly?Any help, use cases you know, is welcome! 

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Ryan Glanz
RevenueCat Staff
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ronalkspNew Member
asked in General Questions
outstanding purchases with coins

greetings I have an android application with the kotlin language, and I want to implement pending purchases to deliver coins in a transaction with a slow card, I have already tried several similar sdk, and all have the same problem, that pending transactions to deliver coins do not work due, most are only focused on subscriptions, I would like to know if you can implement purchases of coins and if you can deliver the coins after the transaction is completed later.If you have an example of how to handle coin delivery for pending transactions I would appreciate it, since they all have the same problem.

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kim-ef0a0fNew Member
asked in General Questions
Can "Purchases.configure()" consume all consumable products in Android?

Hi. I have integrated RevenueCat to my iOS version of my app and am using it with satisfaction. Therefore, I am considering using it to the Android version of my app. My app for Android version has a premium version for lifetime access for almost 10 years. Currently, I am no longer selling lifetime access as I have changed to selling only subscription plans. However, because any promise to users is important, I should continue to provide lifetime access to users who have purchased the product. My app does not have an app login system. So, I have been providing access by referring to PlayStore purchase history. After testing, it seems that RevenueCat's Purchases.configure() consumes all one-time products. This means that if the user reinstalls the app or changes devices, they will no longer be able to access their lifetime access. This is because RevenueCat's anonymous ID would be changed in these situations. The workaround I am considering is to use RevenueCat to process subscription p

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Diegocidm4Dedicated Member
asked in General Questions
Not able to connect RevenueCat to the Play Console - Credentials Issue

After having subscriptions working correctly in my apps on ios and android, since yesterday I have started receiving an error when connecting to the android play store and it is not possible to make a subscription on android. Anyone know what might be happening?

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Bence DezsoNew Member
asked in General Questions
Missing field in transfer webhook event (sandbox)

I got the following event through webhook: {    "event_timestamp_ms" : 1674239936328.0,    "store" : "APP_STORE",    "transferred_from" : [         "84c2523f-2f06-49af-886c-a151cc630232"    ],    "transferred_to" : [         "48f3ab7f-86fd-45a3-9bf6-db8edeea0904"    ],    "type" : "TRANSFER",    "id" : "00DC5B1C-3166-47FB-8F19-AB2B406F8484",    "app_id" : "app9a300b6a91"} Is it expected? There is no product_id, so I don’t know what should I transfer.

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vic-a563d7
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frmPXPNew Member
asked in General Questions
Offer code accepted by the App Store but Revenuecat did't see it and the user has no entitlement

My app is built in Flutter. As suggested by the revenuecat documentation, I’m redirecting the users to the app store to redeem offer code.In some tests I made, the offer code was accepted by the app store but revenuecat didn’t recognize it and the user is seen as not paying.I’ve setup all the settings required bu revenuecat, including the “In-app purchase key configuration”.Not even “addPurchaserInfoUpdateListener” is called after the redemption of the offer code.

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lorrieNew Member
asked in General Questions
Revenue Cat Data Export: Apple Store Billing Issue detected

HiI have been working with the Revenue Cat Export and I am trying to understand how the billing issues detected works on the Apple Store (it appears to be different to the Play Store).The flow that I think is happening is:Customer reaches end of subscription Payment attempt is made for the next subscription period Payment fails The column Billing_Issue_at is updated for the last paid subscription row and no new row is created.Point 4 is important as it means that lines flagged as billing issues would be legitimate transactions, and not failed transactions.The customer goes into dunning for 60 days. If the customer pays a new line is added to the export  If the customer doesn’t pay then nothing happens, there is no unsubscribe flag added to the export. After 60 days it can be assumed that the customer subscription has expiredIs this correct?

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RevenueCat Staff
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luckspDedicated Member
asked in General Questions
show intro/trial line item when checking out

How do I show this free trial when checking out? I have setup my App Store Connect API & In App purchase key config to RevenueCat.When checking the data shape of `Purchases.getOfferings()` using JS/ReactNative API, my annual offer seems to have it there as part of the `introPrice`: annual: { offeringIdentifier: 'default', product: { priceString: '$49.99', currencyCode: 'USD', description: 'Access all content', productType: 'NON_CONSUMABLE', discounts: [], productCategory: 'SUBSCRIPTION', subscriptionPeriod: 'P1Y', price: 49.989999999999995, identifier: 'ios_annual_4999_default', title: 'Annual Subscription', introPrice: { periodUnit: 'DAY', periodNumberOfUnits: 3, period: 'P3D', priceString: '$0.00', price: 0, cycles: 1, }, }, packageType: 'ANNUAL', identifier: '$rc_annual',

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luckspDedicated Member
asked in General Questions
How long for trial offer to appear?

I originally started without a trial offer on my subscription. I updated my Google Play store to include an offer for 3 day free trial:3 day trial in Google PlayHowever, I do not see it in the `offering` of product or indicated anywhere in the  `introPhase` or `freePhase` as they both are `null`. How long does it take for subscription offer phases to appear? I tried adding a tag too, but this also is not being found.

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kaitlin
RevenueCat Staff
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RafaelNew Member
asked in General Questions
New EU Data Privacy Framework support

Hello!In terms of data, the US ist not considered safe in the EU (because of the patriot act). Therefore there is no easy legal basis to use RevenueCat (US based). Now there is a new “Data Privacy Framework” between US and EU, but RevenueCat has to self certify for this. AWS, Google, … all of them switch to this legal basis. Does RevenueCat consider this?Best regardsData Privacy Framework:https://www.dataprivacyframework.gov/s/participant-search

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kaitlin
RevenueCat Staff
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BambaHelper
asked in General Questions
Unclear documentation: "2. Set Firebase User Identity in RevenueCat"

Hello,This documentation page is unclear: https://www.revenuecat.com/docs/firebase-integration#2-set-firebase-user-identity-in-revenuecatIt has an example in Swift. But I am developing application in Flutter.I want to implement In-App Subscription Purchase, and after purchase made, I want to use Apple provided token, or even better Email, to authenticate to Firebase. Am I looking at correct documentation page? Any sample code for Flutter? Flow: user makes purchase without any external authentication on iOS, using system provided authentication to App Store and making purchase; I need this <user> to be able to access Firebase as an authenticated user. Thanks

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SwingMasterNew Member
asked in General Questions
Questions about PRO plan payments

hello. I have a question about the payment amount for the Pro plan.It's my understanding that 1% is paid monthly if you make more than $2500 in revenue.Does the 1% payment include the $2500? Or would it be 1% on the amount over 2500?Ex) 1. if I make $3000 in revenue in a month I pay 1% on the amount over $2500, which is $500. => 5$2. if I earn $3000 in a month, I pay 1% on $3000. => 30$

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kaitlin
RevenueCat Staff
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paul-098e37New Member
asked in General Questions
Runs really slow on IOS and not correctly?

Can anyone explain if I am doing this correctly? It seems to work fine on Android, but on IOS it takes at least 10 seconds for the Apple confirm dialogue to appear, and then after confirming purchase (in sandbox) it then pops up again and never gets to the alert and redirection? ```useEffect(() => {    (async function () {      await Purchases.setLogLevel({ level: LOG_LEVEL.INFO }); // Enable to get debug logs      await Purchases.configure({        apiKey: "XXX"      });    })();  }, []); const purchaseStoreProductA = async () => {const offerings = await Purchases.getOfferings();const productToBuy = offerings.current&& offerings.current.availablePackages&& offerings.current.availablePackages[0].product;if (productToBuy == null) {alert('No product');return};const purchaseResult = await Purchases.purchaseStoreProduct({product: productToBuy}); purchaseResult ? alert('Thank you for subscribing.') + history.push("/ios-signup/") : null;}```I call purchaseStoreProductA(

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sharif
RevenueCat Staff
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marcocarnevali1New Member
asked in General Questions
Show different paywall for each contries

Hello, I’m currently setting up the `Paywalls` feature and so far is coming along really nice. However, I can’t find a way to ship different versions of the Paywall for different countries. For example, I’d like to show a set of features (that the subscription would unlock) different in the United States vs the rest of the World. Is this something possible? I think as of now, the only way is creating a different offering and run an experiment, however I’m already running another experiment. Thank you in advance!

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RRNActive Member
asked in General Questions
MacOS App Sandbox Subscription and Purchase stopped working suddenly..

I checked the status page, it doesn’t mention any issues, but all the MacOS sandbox subscription and purchase keep failing: "There was a problem with the App Store. This could also indicate the purchase dialog was cancelled." The same code was still working yesterday, now they all stopped working suddenly, is that the issue from Revenuecat or Apple?  Anyone has the same problem? 

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leplaceappNew Member
asked in General Questions
How does the app store integration work from a high level perspective?

Upon reading the documentation and the various integrations and features that it offers, it is not very clear to me if this is primarily a wrapper for interacting with the stores (Google Play/App Store), or if this is a whole other platform that I would have to manually configure and add products.Related questions:- where do I get the money from in-app products sold via this SDK? (the app stores or this platform?)- how are products managed? (directly from the app stores, or synced with this platform, or manually?)I would like to have a better overview before I get started with investing a lot of time coding this SDK into my app (I am evaluating the perspectives for migrating from another cordova plugin which had some complicated breaking changes that involve a lot of refactoring as well)

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Ryan Glanz
RevenueCat Staff
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james-doc-journeyHelper
asked in General Questions
How to get around "Google Service Account credentials JSON is invalid"?

I have been following the instructions here https://docs.revenuecat.com/docs/creating-play-service-credentials and downloaded the the .json file in step 2. I am attempting to “Enter the Credentials JSON in RevenueCat” in step 4, though I’m concerned I’m doing it wrong.  The UI seems to expect a single line of text, and the .json that Google Cloud generates is quite large.  If this is the proper way to use Revenue Cat, this is janky as all hell. Anyway, I have taken the .json contents into a plain text editor, joined all lines, and removed all spaces (as per recommendations in other community posts), but when I attempt to upload the .json, I see this error message:  (Image reads: “The provided Google Service Account credentials JSON is invalid.”) This seems to be an immediate failure (many community posts seem to involve long wait times for credentials to become active or something).  There is no help for figuring out if I’m adding the json contents incorrectly, or if so, what’s wrong f

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paul-098e37New Member
asked in General Questions
Redirect after successful purchase

I would like to redirect the user in the App upon a successful purchase.```const purchaseResult = await Purchases.purchaseStoreProduct({product: productToBuy});```How/where would I call this redirect?

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Michael Fogel
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claudiofusNew Member
asked in General Questions
Test notifications doesn't work (Android)

Hello, I followed guide for configuring RevenueCat in Google Play Console but I can't send the test notification. I have this error in Play Console: "Make sure you've entered the topic name in the correct format, that you've configured Google Cloud correctly, and that you have the required permissions".I've waited more than 48 hours but nothing changed; when I click on "Submit test notification" in Play Console, the POST returns: "The caller does not have permission" and HTTP status 403.I've seen and double checked the really useful checklist but didn't found the problem, could you please help me?Thanks

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RevenueCat Staff
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ab-66d276New Member
asked in General Questions
Purchases.getOfferings() error in Android

I see the following error log in Logcat, checked the links provided in the log, and checked and tried almost all of the related links posted by RevenueCat and community members.Tested interal and closed testing versions on the real devices.But no luck, Please help. (I am using React Native) Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There’s a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.More information: https://rev.cat/why-are-offerings-empty, message=’There is an issue with your configuration. Check the underlying error for more details.’)  

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cody
RevenueCat Staff
0xDEV
0xDEVNew Member
asked in General Questions
How to filter all users with status SUBSCRIPTION_PAUSED ?

Hey,How to filter all users on RC with status SUBSCRIPTION_PAUSED ?Thanks

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cody
RevenueCat Staff
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lunts-appNew Member
asked in General Questions
How can I obtain the configured discount percentage on Google Play?

I have a configured offer on Google Play with a 33 percent discount, and indeed, I receive the discounted value in the introPhase, but the number 33 does not come through anywhere. I had to calculate it, but I wouldn't want to do that. Is there any way to obtain the percentage of the discount being applied?

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Michael Fogel
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MatthewHelper
asked in General Questions
Xcode StoreKit Configuration: Introductory offer not expiring

Not directly related to RevenueCat, but is there a way to make the monthly introductory offer expire in less than 7 days in the StoreKitConfiguration? I have subscription renewal rate set to “Any Renewal Every 30 Seconds” but 30 seconds go by and nothing seems to update. I did, at one point, change monthly to 30 seconds, and the subscription canceled, but it seems that the introductory offer was still in effect. Any way to get around this?

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sharif
RevenueCat Staff

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