General Questions

Get help with anything related to RevenueCat.

  • 1,346 Posts
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1346 Posts

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Jan StehlikHelper
asked in General Questions

How to implement 2 'annual' subscription packages? (SwiftUI)

Apologies if this is a newbie question, but I’m struggling with implementing what I consider a rather simple auto-renewable subscription offering consisting of two packages on iOS with SwiftUI:Annual Individual Plan (family sharing disabled) Annual Family Plan (family sharing enabled)When I create the second package, RC refuses to create it, because the ‘Annual’ identifier is already taken.I solved it temporarily with a custom identifier (“Annual Family”), but RC does not automatically recognise the subscription length (annual) and throws WARN: ⚠️ Unknown subscription length for package:default, ignoring.Any advice on how to implement the above scenario (two annual packages) is much appreciated, thank you!

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2 years ago
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Ian KnappNew Member
asked in General Questions

Transfer Purchases vs Block Restores

Hi all,EDIT - found this post very useful - it doesn’t entirely answer the question I have but certainly sheds a lot more light on it.Apologies for the second post in a short time. It’s on a related topic, but not identical.Can someone explain why the following is occurring please?RevenueCat initialised and anonymous App User ID is created We create our own App User ID and call the logIn() function, passing that ID in We make a purchase When our Webhook runs, we receive the new App User ID (created by us) in the app_user_id field, but we receive the old, anonymous App User Id (created by RC) in the original_app_user_id field.In theory this shouldn’t be a problem and we should be able to ignore the original_app_user_id field as irrelevant information, but we need to use Block Restores to ensure that purchases are assigned to one Apple ID and one only. We don’t want to move them between different Apple accounts.But when I read the docs, it says this: Block RestoresUse with caution Return

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2 years ago
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Ian KnappNew Member
asked in General Questions

Multiple Accounts / Devices / Subscriptions

Hi there.I’ve read various similar threads and whilst they *almost* cover our situation, I can’t find a specific answer to the scenario we find ourselves in. Thanks in advance for any help anyone can offer and let me know if any clarification is needed on any points. Apologies for the length!!Our Setup:We have an app that will be used in schools where multiple devices may be used to sign in. Our app asks for account creation before it can be used. Once an account is created, the user can purchase a subscription to access content, either as part of that initial signup process, or by logging in at a later date and completing the process. We store no data to the device itself - all data is saved to our servers, so that a user can sign in on any device they have to hand once they have a subscription. A subscription buys you a login for a certain number of students and if the subscription expires, that login is revoked. We create our own unique ID during registration, that we pass to Revenu

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2 years ago
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SihoonNew Member
asked in General Questions

Support for other payments(crypto)

Hey all, I love the idea of RevenueCat being the single source of truth for payments, especially the subscription part.I am building an app that is cross platform(android, ios and web). I use Ionic capacitor, so the frontend is also fully cross platform. But I have quite a few different payment methods.I am adding both in app purchases and also stripe for web. But for web, I also support crypto(eth) payment. Now I know RevenueCat does not and most likely cannot support “all” payment methods. So I am not asking for Crypto payment method support, but it would be super nice if we could add a general customizable app in the project settings, where my backend can simply post new payment data created by some other 3rd party payment method(such as crypto) With this implemented, I can just check RevenueCat data to check if a user is subscribed to a specific plan, whereas now, I would have to check both RevenueCat and also check if a user is subscribed through Crypto, basically as soon as we ad

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2 years ago
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Marianna AlpatovaHelper
asked in General Questions

[Android] In-app product offering is NULL, but subscriptions are OK

Hi!I have paywall in my app which provides different types of subscriptions. However there is an option for once time payment too.In AppStore I’ve configured this lifetime plan as non-consumable purchase and it works fine.In PlayMarket I’ve added the item to the “In-app products” section. “Allow users to purchase more than 1 of this product in a single transaction” option is OFF, tax is set as service. However on Android I get all my subscription-type offerings normally, but my “lifetime” offering returns as null.Of course both products, iOS identifier and Android identifier, are added to the dashboard and the proper “lifetime” offering item. What else I’m missing?Thank you in advance!

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2 years ago
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Glen B.New Member
asked in General Questions

Testing Get Offerings on Amazon Kindle showing PurchaseNotAllowedError

I’ve prepared my Amazon app to use RevenueCat for my app subscription and run into the following issue. (Details on the steps I’ve done are show below the description of the issue I am having) When trying to retrieve the offering in my app on an Kindle Fire Tablet, using Purchases.getSharedInstance().purchasePackage(SettingsSubscription.this,packageOffer1, new MakePurchaseListener() { @Override public void onCompleted(@NonNull Purchase purchase, @NonNull PurchaserInfo purchaserInfo) {        } @Override public void onError(@NonNull PurchasesError error, boolean userCancelled) { // No purchase }});I receive the following error in the onError method.ERROR: Error fetching offerings - PurchasesError(code=PurchaseNotAllowedError, underlyingErrorMessage=Billing is not available in this device. DebugMessage: Billing service unavailable on device.. ErrorCode: BILLING_UNAVAILABLE., message='The device or user is not allo

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K
2 years ago
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Arqam GaditNew Member
asked in General Questions

Getting Currency = null in initial purchase webhook (Trial)

Is it possible to get the value of currency in initial_purchase web hook where period_type = TRIAL. Initial_purchase webhook return currency: null when trial is provided to the user. I need a currency value to create subscriptions in my system.

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2 years ago
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UlyssesAlvesDedicated Member
asked in General Questions

Should the user pay for the same subscription on each supported platform?

I have an app which is available both on App Store and on Google Play.What should be the correct, expected (or even required) behavior from this app when handling a user’s subscriptions on these two platforms?I’d like to break this question into the following use cases:If the user has an iPhone and purchases a subscription via Apple, should this subscription be also reflected for him if he logs in to the app on an Android device without paying anything to Google? Or should I also require that the user purchases the same subscription via Google if he wants to have access to the Android version paid content of the app? Likewise, if the user has an Android device and purchases a subscription via Google Play, should I make the app premium content available for this same user also on the App Store (iOS app version) without the user also paying Apple for the subscription service? (Which I think the answer is probably really NO when looking at it from Apple’s perspective).In other words: if t

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joshdholtz
RevenueCat Staff
2 years ago
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JamesOHelper
asked in General Questions

Incorrect expiry date being returned from RevenueCat

Date problem….The date/time here in the UK is currently 04/06/13:02.Here is the json for a subscriber that is reporting an issue:    "entitlements": {      "TPBDCore": {        "expires_date": "2022-05-06T18:06:16Z",        "grace_period_expires_date": null,        "product_identifier": "TPBDInNoMonthly",        "purchase_date": "2022-04-06T18:06:16Z"      },      "tpbdinad": {        "expires_date": "2022-05-06T10:26:58Z",        "grace_period_expires_date": null,        "product_identifier": “TPBDInAdMonthly",        "purchase_date": "2022-04-06T10:26:58Z"      },      "tpbdinno": {        "expires_date": "2022-05-06T18:06:16Z",        "grace_period_expires_date": null,        "product_identifier": “TPBDInNoMonthly",        "purchase_date": "2022-04-06T18:06:16Z"      }    },As you can see, the TPBDInNoMonthly subscription is showing a purchase date in the future. As a consequence it is incorrectly overriding the TPBDInAdMonthly subscription the customer moved to this morning.The cus

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2 years ago
lewis42
lewis42Helper
asked in General Questions

0 packages for new offering

I’m creating a new offering to run an experiment, I’ve done this a few times before. All of the products are approved by apple and in use in production.I’ve created the new offering in RC (pro_annual_higher) and it shows ⚠️ 0 packages: but when I click on the package, it shows that there are 3 packages associated with it: Will this work in an experiment? Or will there be no products shown?CheersLewis

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2 years ago
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gbeslerNew Member
posted in General Questions

Unknown Error by Apple

Hello, We are receiving high volume of Unknown Error from Apple during the purchase. Let’s say 1 of 8 users clicked free trial start button gets this error with Revenue Cat. Before we had the same problem as well.“There was a problem with the App Store.”Is that normal ratio? I believe there is something weird. Best,Gokhan

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tina
RevenueCat Staff
2 years ago
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adnanNew Member
asked in General Questions

Duplicate store_transaction_id in transaction exports

Hi I'm having problem with raw data which I get from Revenucat. If I talk about this problem, the data is coming in dublicated. store_transaction_id that occur in one day are dublicated. Actually, that day is happening and I think store_transaction_id should be singular value for unique users. So what am I missing? If you have any suggestions, please feel free to comment. Best Regards

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ryan
RevenueCat Staff
2 years ago
tobysola1
tobysola1Member
posted in General Questions

ASA Charge Frequency

I get charges from Apple almost everyday for my Apple Search Ads. Anyone know how to change it so that I only get charged once a month? It’s just annoying to sort through and categorize all those charges in my accounting. Thanks! 

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tobysola1
2 years ago
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Stephen BNew Member
asked in General Questions

Stripe Test Mode best practices?

It’s unclear what the best practice is for managing test mode (especially on Stripe) wrt Rev Cat. In Stripe you have to create a different set of Products (with different IDs) for live vs test mode. Does this mean that I should maintain a separate “test” or “dev” project in Revenue Cat?I’m wondering if there’s another approach I’ve not yet thought of that may be simpler.

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2 years ago
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SwipeCoolDanceNew Member
asked in General Questions

Not receiving `RENEWAL` webhooks

Our users can use an apple promo code to get 30 days free trial.Before this, users can get 7 days free trial first.7 days free trial → 30 days free trial (granted by promo code) → normal we successfully get webhook events when 7 days free trial starts,but we found that we didn’t get events when 30 days free trial starts(we should get some events today) please help us clarify this issue, thank you 

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sharif
RevenueCat Staff
2 years ago
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amsdamsgramDedicated Member
asked in General Questions

Missing users in our S3 export

Hi, We noticed that some users are missing in the export file we have on our S3.The user exists on RC dashboard when we look in the Customers tab.Do you know how is it possible?Just in case it has an impact, we didn’t select the option “Receive new and updated transactions only” so we receive everything each time. Thank you for your help,

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2 years ago
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Mark ZepedaHelper
asked in General Questions

iOS upgrade with duration change results in 2 active subscriptions and inconsistent data

A real customer in our production iOS app reached out to my team today after upgrading their subscription and saw inconsistent results. We investigated and reproduced the issue in the sandbox. Based on the data we receive from RevenueCat, we display to our customers info about their active subscription(s). In this case we (my team + customer) are seeing that the customer is currently subscribed to two subscriptions in the same iOS Subscription Group. We are waiting on the customer to send us a screenshot of their active subscription for our app from the App Store - Manage Subscriptions screen and waiting for confirmation if they received a prorated refund from their previous subscription from Apple. We suspect (and hope) that the screenshot will show the customer is only subscribed to the upgraded Tier 1 subscription which matches the validated apple receipt data that indicates the Tier 3 subscription was upgraded (is_upgraded: true). Details We have 4 iOS subscriptions right now. In o

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sharif
RevenueCat Staff
2 years ago
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Braden BagbyNew Member
asked in General Questions

RevenueCat not automatically removing expired promotional entitlements

I have granted a one day promotional entitlement on 2/18/2022. It should have expired 2/19/2022. It is 4/2/2022 and the entitlement is still returned from https://api.revenuecat.com/v1/subscribers/${userId} This can not be happening for our users. Any help? Heres where the page says entitlements will automatically be removed once expired: https://docs.revenuecat.com/v3.1/docs/promotionals 

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sundeep
RevenueCat Staff
2 years ago
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BernardoNew Member
asked in General Questions

Missing RENEWAL event in customer history

Hello there,I’ve recently saw something quite odd happening, I’ve checked an user and their subscription was renewing the the future, meaning active subscription, but the customer history’s last event were only BILLING_ERROR. You can see it right below: I’ve managed to find the missing webhook sent by the RENEWAL event, but it is still missing in the customer history. The missing event is right below:What can I do or what can be done to correctly display the events in the customer history?

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tina
RevenueCat Staff
2 years ago
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Francesco LancianaNew Member
asked in General Questions

grace_period_expiration_at_ms doesn't line up with EXPIRATION event date

Hi,We are trying to use revenuecat in order to send an email to our users if they experience a billing problem, letting them know how long they have to fix the issue with their card before the subscription expires.We assumed that we could use `grace_period_expiration_at_ms` however we have found that is doesn’t line up with when the EXPIRATION event is actually delivered. This applies to both Android and iOS subscriptions. The date given by `grace_period_expiration_at_ms` is way off.  Example (Android): grace_period_expiration_at_ms: 1645129097417 → Thursday, 17 February 2022 20:18:17 We are also using Stripe for web subscriptions and for those customers `grace_period_expiration_at_ms` is null. We assume this is because Stripe is using “Smart Retries” where it uses its machine learning algorithms to determine the best time to retry, however this makes it pretty much impossible to tell when the EXPIRATION event will arrive.  We have also looked at `expiration_at_ms` which also doesn’t s

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jazmine
RevenueCat Staff
2 years ago
R
RRNMember
asked in General Questions

RevenueCat supports the SKPaymentTransactionObserver method ?

Hi, I want to promote my IAP, does RevenueCat provide a guideline for implementing this app store promotions?  Thanks!!---------------------------App Store PromotionsYou can promote up to 20 in-app purchases, and they’ll appear on your app’s product page and can be shown in search results or be featured by our editorial team. Users can tap an in-app purchase to open your app, where they can buy it. Make sure your app supports the SKPaymentTransactionObserver method to process this transaction. 

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2 years ago
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RichardJNew Member
asked in General Questions

iOS and Android - Separate or combined?

Hello,I just started out using Revenue Cat, and like it very much.So, a basic “best practice” question.I have an app that exist on both iOS and on Android. Right now, in my initial setup, I have combined the products for the different platforms into the same offering, and same entitlement.Is there a risk that by doing this, the apps will get confused when downloading offerings?Or, is it clear-cut behind the scenes, that the iOS app only gets iOS products, and the Android app only gets Android products?Alternatively, is it better to separate out the products into their respective platform (iOS offering/entitlement and Android offering/entitlement)?My question is primarily asked from a technical perspective. But other aspects are of course of interest too.Here are two screenshots of my current setup.One of my two offerings My Entitlement setupThanks,/Richard

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Jens
RevenueCat Staff
2 years ago
T
T3SportsNew Member
asked in General Questions

Why the "price" will be null?

Hello. I'm testing in sandbox with AppStore. I was trying to test my some subscription plans yesterday.Almost of all are success.But one of them was failure, because I received a response below.I mean, "type" is "RENEW", but "price" and “price_in_purchased_currency" are null. Today I was re-try to test the same subscription plan.It was success. Which kind of cases, is the price will be null? response: yesterday{  "api_version": "1.0",  "event": {    "aliases": [      “hogehoge"    ],    "app_id": “hogehoge",    "app_user_id": “hogehoge",    "country_code": "JP",    "currency": "USD",    "entitlement_id": null,    "entitlement_ids": [      "Subscriptions"    ],    "environment": "SANDBOX",    "event_timestamp_ms": 1649142391767,    "expiration_at_ms": 1649144185000,    "id": “hogehoge",    "is_family_share": false,    "is_trial_conversion": false,    "offer_code": null,    "original_app_user_id": “hogehoge",    "original_transaction_id": "1000000787260771",    "period_type": "NORMAL", 

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2 years ago
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SriNew Member
asked in General Questions

Revenuecat to sqlite

We have a webhook created in php that does three things when it receives a json notification from the api1. Updates the user expiry date in the sql database2. Inserts the payment information in the database3. Sends payment notification to admin email via Mailjet apiThere is a test environment where we send test json notifications to the server and everything all tasks are successful during tests.The issue is that on live apps on other users phones, these three tasks are successful only during initial purchase by the user, on renewal after a month, only one task is successful: inserting the payment info into the database, the others do not work. So there is a discrepancy in payment information and user expiry date which of course restricts access to services We need someone who knows php, and is familiar with google and appstore subscriptions, these two are actually managed by revenuecat.com

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sharif
RevenueCat Staff
2 years ago
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Walter HolohanDedicated Member
asked in General Questions

How to create subscription discounts for new users in a React Native app?

Hi, We have just recently released a new version of our React Native app to the App Store that allows users to subscribe to a £15.99/month subscription. We have a big affiliate network which we want to tap into to drive sign ups. In order to do this we want to offer discounts to people who sign up using an affiliate discount code. From reading through your documentation on whats possible in Apple and Google we have come up with the following approach. Apple App Store:Create a new subscription group Create 4 new subscription products £15.99/month £15.99/month with Introductory offer of ~30% off for the first 4 months (i.e £10.99/month) £15.99/month with Introductory offer of ~20% off first month (i.e. £12.99/month) £99.99 annual subscription Google Play StoreSimilar to what we have in Apple i.e. creating multiple products that have introductory prices React Native App:A user will have the option to enter a discount code On submit of discount code we will make a API call to our BE tha

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ryan
RevenueCat Staff
2 years ago

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