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Get help with anything related to RevenueCat.

  • 1,531 Posts
  • 3,866 Replies
1531 Posts
M
MattFinNew Member
asked in General Questions
Empty offerings on android emulator in dev mode - should it be possible for this to work?

Hi, I appreciate this question has been asked a lot, but I’ve looked through the other answers and none match my case. I’ve looked at:This guide Help requests such as this  I am using the Android emulator and I want to view my paywall with offerings. I am getting the following logs: DEBUG: ℹ️ API request started: GET /subscribers/ID/offerings2022-11-01 18:51:38.254 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ API request completed with status: GET /subscribers/ID/offerings 3042022-11-01 18:51:38.260 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: monthly_subscription_packs, yearly_subscription_packs, year1_30pct_off2022-11-01 18:51:38.261 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: monthly_subscription_a yearly_subscription_a, year1_30pct_off2022-11-01 18:51:38.695 5392-5392/com.app D/[Purchases] - DEBUG: ℹ️ Starting connection for com.android.billingclient.api.BillingClientImpl@625820

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cody
RevenueCat Staff
1 year ago
P
Peter BonacNew Member
asked in General Questions
Should getCustomerInfo() return Family Sharing subscription status?

The below Swift code works for authenticating subscribed purchases but does not always work for family sharing (Family Sharing is recognized by Apple but revenueCatManager.isSubscriptionActive returns false).Purchases.shared.getCustomerInfo { (customerInfo, error) in                if customerInfo?.entitlements.all["Regular"]?.isActive == true {                    revenueCatManager.isSubscriptionActive = true                    let purchasedProductSet = customerInfo?.activeSubscriptions                    for purchasedProduct in purchasedProductSet! {                        product_id += purchasedProduct                    }                    let expireRenewalDate = customerInfo?.expirationDate(forEntitlement: "Regular") ?? Date()                    let formatter = DateFormatter()                    formatter.dateFormat = "MMM d, y"//"EEEE, MMMM d, yyyy h:mm:ss a zzzz"                    renewalDate = formatter.string(from: expireRenewalDate)                } else {                   

3
ryan
RevenueCat Staff
1 year ago
J
JaneNew Member
asked in General Questions
Will RevenueCat update expiration date automatically if iOS subscription is extended/deferred?

Hello! If a subscription is extended for a user via the AppStore’s subscriptions/extend/ endpoint, will Revenue Cat recognize the user is a subscriber even though the store side renewal date has changed?In the RevenueCat endpoint (subscribers/{app_user_id}/subscriptions/{product_identifier}/defer) that allows to do that for an Android user, I read “If the response is successful, it will contain the updated Subscriber object.” so is there is subscriber object updating to be done manually in the iOS case via RevenueCat endpoints ? 😊 

1
ryan
RevenueCat Staff
1 year ago
E
Elif YücelMember
asked in General Questions
I use webhook should my observer variable be true | Flutter

I have i project and I use webhook, should my observer variable be true 

1
Miguel Carranza
RevenueCat Staff
1 year ago
E
Elif YücelMember
asked in General Questions
How can i get transaction_id for IOS and Android | Flutter

In the project i got transaction_id (IOS & Android) but these transaction_id’s not match with revenuecat dashboard customer history event data transaction id.i need transaction_id, but i dont know how can i get real transaction_id? Can anyone help me?Maybe this is not possible but any different idea can also help me  

2
E
1 year ago
M
Matthew FosterNew Member
asked in General Questions
Login user with different apple id

I have two users, A and B with different RC app user id’s.  They both have a subscription with their own apple id’s.  How do we handle the situation when user A logs into their account but on user B’s phone with user B’s apple id on the device?What happens if user A’s subscription is expired and they’re logged in on user B’s device when they have different apple id’s?  How can I tell that the user A is not associated with user B’s apple id?Do we need to only allow login on the device with the users corresponding apple id?

3
Miguel Carranza
RevenueCat Staff
1 year ago
C
CatchNew Member
asked in General Questions
Is there a way to add metadata to a package

Let’s say I need to add additional information about a package - I can display the title of a package, I can display the description but where can I fetch additional information about the package? For example the colour or the weight. Is this currently possible or do I need another way of storing and fetching this information?

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I
1 year ago
T
thattridentdudeNew Member
asked in General Questions
Are Refund History & Subscription Extension integration on the roadmap?

Hey guys,  Just a question about the roadmap out of curiosity (no direct need): Are you guys planning on integrating Apple’s Get Refund History and Extend a Subscription Renewal Date endpoint with the RC backend dashboard? Both seem like handy tools (even considering limitations) to have when providing customer support involving purchases. Keep up the good work and enjoy your weekend!  

1
Michael Fogel
RevenueCat Staff
1 year ago
M
Mike JonesDedicated Member
asked in General Questions
Can I test on iOS Simulator

I do not have a physical iPhone to test on. Can I tes on the iOS simulator on mac? Right now it keeps saying Purchases.getOfferings() is empty but it works fine on Android.  Any tips for a new guy excited to launch his app! :-) 

3
Andy
RevenueCat Staff
1 year ago
E
Elif YücelMember
asked in General Questions
What happen if i not set up tax of paid apps?

My paid apps like that now(photo below) should i set up tax, because i have a problem with ios:🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.)[Purchases] - ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect Is that because of that? Pleaseee anyone help me :(

1
Miguel Carranza
RevenueCat Staff
1 year ago
M
Michal WlodarczykNew Member
asked in General Questions
Stripe cancellation issue

One of the users of my application has cancelled his subscription. Stripe is correctly reporting the subscription as cancelled. RevenueCat also shows it as cancelled in the customer history, but the entitlement is still active until the end of the billing period.Shouldn’t it be also revoked? If not, how can I make it to behave so?

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Miguel Carranza
RevenueCat Staff
1 year ago
C
chrishansenNew Member
asked in General Questions
API taking a while to load

I have the following code to purchase a subscription Purchases.shared.logIn(uid) { (purchaserInfo, created, error) in Purchases.shared.offerings { (offerings, error) in if let package = offerings?.current?.lifetime { Purchases.shared.purchasePackage(package) { (transaction, purchaserInfo, error, userCancelled) in let productId = transaction?.payment.productIdentifier ?? "lifetime" if purchaserInfo?.entitlements["pro"]?.isActive == true { It takes a while to load. Does anyone know why? Whenever someone purchases a subscription using the revenuecat api in my IOS app, it takes a while for the purchase to go through.    

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Miguel Carranza
RevenueCat Staff
1 year ago
K
KelNew Member
asked in General Questions
Logging In with a Custom App User ID - The method 'configure' isn't defined for the type 'Purchases' (Flutter)

Hi, I want to logging In with a Custom App User ID and follow the instructions from the doc:but seem that .configure isn’t in Purchases So am I missing something? please help me 

1
Y
1 year ago
I
Insense Health
asked in General Questions
IOS in app puchases error

When I run my application on Android, I make my payment, but I get such an error on iOS. what would be the reason.  NSLocalizedDescription=No active account}2022-10-04 14:46:59.552858+0300 Runner[605:34013] [Purchases] - DEBUG: ℹ️ Vending Offerings from cache2022-10-04 14:46:59.553063+0300 Runner[605:34013] [Purchases] - INFO: 💰 Purchasing Product 'subscription_annual_1' from package in Offering 'subscriptions'2022-10-04 14:46:59.591310+0300 Runner[605:35590] [Default] Error enumerating unfinished transactions: Error Domain=ASDErrorDomain Code=509 "No active account" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSLocalizedDescription=No active account}2022-10-04 14:47:00.454386+0300 Runner[605:34013] [Purchases] - DEBUG: ℹ️ Vending Offerings from cache2022-10-04 14:47:00.454755+0300 Runner[605:34013] [Purchases] - INFO: 💰 Purchasing Product 'subscription_monthly_1' from package in Offering 'subscriptions'2022-10-04 14:47:00.505254+0300 Runner[605:35728] [De

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1 year ago
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Dan RossNew Member
asked in General Questions
I wanted to see about benchmarks in IOS store on downloads becoming trial mebers

I wanted to see if there were benchmarks on how many downloads you would need to get a three-month trial membership. I also wanted to see how many of those trial memberships purchase a three-month subscription on average. Thanks

1
cody
RevenueCat Staff
1 year ago
U
UgurHelper
asked in General Questions
Invalid Play Store Credentials

Hello,My subscription stopped suddenly. I learned this from a message from a user of my app. The problem is “Invalid play store credentials”. I followed the steps in the document and created a new json credentials file and uploaded it for all of my apps. I also connected each app to google and enabled sub/app api on the google cloud platform. But when I try to make a purchase, google allows purchase but the revenue cat gives the error “Patform exception(11,…...) Invalid Play Store Credentials”. All of the apps are published and had a few subscribers before. I may have mistakenly delete google cloud platform project but I recreated a new one, created api access vs. steps in the document and uploaded the new json file for my apps in revenuacat as I said above. What is the problem?Thank you in advance.

2
Y
1 year ago
A
AdrianNew Member
asked in General Questions
Trial and Sub conversion rates of firebase dynamic links

Hi all,I´m an app developer using firebase dynamic links to track the attribution and conversion of my web visitors towards my app.Firebase reports clicks and app installs (see bellow) but I haven´t found a way to track how those users are converting into trials and subs.Is there any tool in RevenueCat to track conversion rates for Firebase dynamic links?Thank you,A. 

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A
1 year ago
W
Wellsite NavigatorNew Member
asked in General Questions
Why is the RevCat deduction from iOS sales to proceeds wrong and much too high?

I recently noticed that the RevCat deduction percentage to get from IOS sales to iOS proceeds is totally wrong. The amount of sales shown for iOS is right, but instead of deducting 15% for our small business rate in the App Store, RevCat is deducting more like 24%. 15% would give the correct result. 24% is just grossly understating our iOS proceeds in RevCat for no reason I can find. The Play store sales and proceeds are correct however, only the App Store is totally wrong. What is going on here and how do we fix it? This means all of the financing reporting we’ve been relying on from RevCat must be horribly wrong.

1
Jens
RevenueCat Staff
1 year ago
S
Simon ZhangNew Member
asked in General Questions
Silly questions for a new user.

Hello,I am new to revenuecat and have some questions.1. Can I use revenuecat to make direct purchase like stripe in my web and flutter apps? do you have tutorials on that? 2. Does revenuecat support Australia dollars? Is there any extra fee on it?3. The per transaction fee in stripe in Australia is 1.75% + A$0.30, I can see revenuecat is 0.8% in starter plan, is that correct?4. When a customer makes a purchase, will the money go to my bank account? Or it goes to revenuecat and I need to transfer it to my account manually. Thanks

2
S
1 year ago
M
mrdHelper
asked in General Questions
How is MTR calculated when importing old data

If I have an existing billing system and I import my user data (all iOS receipts) via the /receipts RevenueCat API how will that affect the months MTR? I’m assuming that RevenueCat calculate MTR based only on events that happen in the current month e.g. non-consumable purchases, subscription renewals etc and not things that have happened in the past before I opened my RevenueCat account. Just want to double check I don’t run up a bill somehow by importing existing transactions :)  

1
Jacob Eiting
RevenueCat Staff
1 year ago
M
markbNew Member
asked in General Questions
How to detect status of product when purchasing?

Following the docs and starter project for iOS-SwiftUI its fairly straightforward in implementing purchases in apps.However in StoreKit v1 you are able to switch on the SKPaymentTransaction to get the transactionState:case .purchasing: case .purchased: case .restored: case .failed: case .deferred:This is great as for each product we can get the status when a user is attempting to buy a product.When I was using StoreKit v1, I was able to add an animation to the product when it was in the purchasing state (like the App Store spinner), and then once it had been purchased I was able to disable the button and mark it as “Purchased” instead of the price.I’ve been trying to replicate this with RevenueCat API but cant seem to be able to figure out how to do it - so I’m looking to the community for some help 😅 Code that I have:// -- MainView...if let availablePackages = subscriptionManager.offerings?.current?.availablePackages { ForEach(availablePackages) { package in PackageCell(package:

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1 year ago
R
Radek SoysalNew Member
asked in General Questions
Error while trying to buy product flutter

Hello, when I’m trying to buy the product this error is showing up: E/flutter (18749): [ERROR:flutter/runtime/dart_vm_initializer.cc(41)] Unhandled Exception: PlatformException(5, The product is not available for purchase., {code: 5, message: The product is not available for purchase., readableErrorCode: ProductNotAvailableForPurchaseError, readable_error_code: ProductNotAvailableForPurchaseError, underlyingErrorMessage: Couldn't find product.}, null) Everything is set and should work. 

1
Miguel Carranza
RevenueCat Staff
1 year ago
I
Ian HayesNew Member
asked in General Questions
Flutter app - support refunds?

Om building a Flutter app and using the “purchases_flutter” package to integrate with RevenueCatI can’t see a method within this package to refund a prior purchase.  Please advise whether this is supported.

1
Miguel Carranza
RevenueCat Staff
1 year ago
E
Erol AsanNew Member
asked in General Questions
Receiving 'Trial Conversion' events 8 hours before the actual conversion??

Hi,I’ve recently launched my app with subscriptions and I’ve received a couple of ‘trial start’ events and I’ve noticed a strange thing. If I go to the customer profile I can see a ‘Converted from trial’ event 8 hours before the actual event. Is this intended? If so, how does RC knows that the customer will convert, what if there is a billing issue?RegardsErol

1
Miguel Carranza
RevenueCat Staff
1 year ago
M
mrdHelper
asked in General Questions
Are entitlements considered active during a grace period?

Hi - if a users subscription expired (Apple App Store) and could not renew but we have grace period turned on, will the entitlement still have isActive as true during the duration of the grace period (desired outcome), or do we need to do some extra checks for the grace period when isActive == false. Thanks 

1
Miguel Carranza
RevenueCat Staff
1 year ago

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