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Third-Party Integrations

Get help with webhooks, third-party integrations, and attribution providers.

  • 417 Posts
  • 1,029 Replies
417 Posts
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kirkcnNew Member
asked in Third-Party Integrations
SERVICE_UNAVAILABLE Error when fetching products. An internal error occurred.

I’ve properly installed RevenueCat in Flutter and connected Play Store and App Store properly in the dashboard. I’m still getting these error.D/[Purchases] - DEBUG( 6650): ℹ️ Debug logging enabledD/[Purchases] - DEBUG( 6650): ℹ️ SDK Version - 4.6.0D/[Purchases] - DEBUG( 6650): 👤 Initial App User ID - nullD/[Purchases] - DEBUG( 6650): 👤 Identifying App User ID: $RCAnonymousID:538da561a80b40f4a23aa08aa6709f83D/[Purchases] - DEBUG( 6650): ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:538da561a80b40f4a23aa08aa6709f83D/[Purchases] - DEBUG( 6650): ℹ️ App foregroundedD/[Purchases] - DEBUG( 6650): ℹ️ PurchaserInfo cache is stale, updating from network in foreground.D/[Purchases] - DEBUG( 6650): ℹ️ Offerings cache is stale, updating from network in foregroundD/[Purchases] - DEBUG( 6650): 😻 Offerings updated from network.D/[Purchases] - DEBUG( 6650): ℹ️ Skipping updating pending purchase queue since BillingClient is not connected yet.D/[Purchases] - DEBUG( 6

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Aaron K SaundersNew Member
asked in Third-Party Integrations
Google Cloud Account Cost

So I have everything connected and working and I just recieved a notice that my trial is ending with Google Cloud. I am assuming this is the cost associated with the service account that was linked to Revenue Cat? Trying to find more information about this to better explain to my client

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sharif
RevenueCat Staff
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relaksme-diboNew Member
asked in Third-Party Integrations
Invalid credentials issue with error code 521

We are able to list and purchase the subscriptions but revenue cat can not handle the subscriptions.2022-11-08 21:34:30.510 12259-12372 [Purchases] - WARN          W  ⚠️ Unable to start a network connection due to a network configuration issue: https://api.revenuecat.com/v1/receipts2022-11-08 21:34:30.510 12259-12372 [Purchases] - DEBUG        D  ℹ️ API request started: POST /receipts2022-11-08 21:34:30.514 12259-12372 [Purchases] - DEBUG        D  ℹ️ API request completed with status: POST /receipts 5212022-11-08 21:34:30.515 12259-12372 [Purchases] - ERROR        E  🤖‼️ There was a credentials issue. Check the underlying error for more details.

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RevenueCat Staff
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UrvashiNew Member
asked in Third-Party Integrations
Invalid Stripe. Make sure your Stripe account is properly connected.

Hi, Post reuest to API https://api.revenuecat.com/v1/receipts{"code": 7116,"message": "Invalid Stripe. Make sure your Stripe account is properly connected."}Stripe is showing as connected in RC.Is there some doc or a way to fix this issue?  

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MicheleNew Member
asked in Third-Party Integrations
Is it possible to activate a subscription for free? Or pay for it on the user's behalf? (Useful for bundles with physical objects)

Hello!I am evaluating whether to use RevenueCat or not into my next app, and it is my first time using a subscription model. I plan to sell a service subscription either:- As a standalone product (through the app)- Bundled with a physical product sold through ShopifyWhile the former is a common RevenueCat use case, I am not sure on how to achieve the latter. I understand that RevenueCat’s business model consists in withholding a percentage of the subscription cost encountered by the user on the app store, thus I don’t think I can simply create a new subscription for zero cost through the API (correct me if I am wrong).If that’s the case, what if I pay for a new subscription on a user’s behalf by using the revenues from the Shopify purchase? In my specific case, the user could use the app itself for activating the subscription after the purchase, but he should be able to activate it for free (as he already paid for it). Is it thus possible for my business to pay the subscription on his

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sharif
RevenueCat Staff
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Fahd SalloumNew Member
asked in Third-Party Integrations
Purchase Transfer causing Revenuecat to report an anonymous user and loses firebase application id for the user

Hello everyone We are facing one bug with Revenuecat and firebase integration when reporting subscribed users. our system uses firebase and firebase assigned ids to the users, and we use the same ids to report a subscription, and revenuecat assigns it as an alias in the revenuecat dashboard. The bug show when a user transfers his entitlement to another account, like this example:here it’s transferring it to anonymous userin the attributes it’s showing fine the firebase app id then we move to the new account created after transferring the entitlements:it’s not showing firebase app instance id, and reporting the user as anonymous revenuecat user this is for the first time.the second time, for another user something similar happened and here what happened: the user transferred the entitlements to another user, so main account it was completely fine:the attributes for the main user had firebase app instance id there.in the transfer event it was as followsso it created an anonymous id for t

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Suresh WickremasingheMember
asked in Third-Party Integrations
Has Anyone been successful integrating RevenueCat and Squarespace?

Has Anyone been successful integrating RevenueCat and Squarespace? I know squarespace is setup to use webHooks, however RevenueCat does not have an endpoint setup to receive Squarepace notifications. Has anyone had success integrating these? I’m not a web dev so I’m trying to better understand the workflow/integrations.  

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ALP KIZILTANNew Member
asked in Third-Party Integrations
Apple Search Ads + Revenuecat Integration

Hello, we are working on apple search ads attribution and revenuecat integration. I can't create new api key in apple search ads. When I am on the "Search Ads" > "API" page, there is NO 'Create Certificate' button or something else ( I'm the admin and used safari). Is there any other method?.And i got email from Apple:Please note that new API certificate creation is no longer supported. Apple Search Ads now uses OAuth 2.0 to authenticate API requests.To access the Campaign Management API within your own organization, you’ll need to create or designate an API user:- Have an account admin sign in to your Apple Search Ads account.- Go to the User Management tab within Account Settings.- Edit or invite a new user and assign them one of the following roles: API Account Manager, API Read Only, or Limited Access API Read & Write or API Read Only.- After your API user is set up, have them sign in to your Apple Search Ads account and go to the API tab within Account Settings.- On the API

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tobysola1
tobysola1Dedicated Member
asked in Third-Party Integrations
Using RC sub status for chat access

Hi folks,I’m interested in setting up a subscribers-only Circle or Discord community. Only users that have an active subscription (according to RevenueCat) will get access, and that access gets revoked if their subscription expires.Is anyone doing this? How? I don’t see any obvious integrations on RevenueCat’s side. Is this in RC’s roadmap? (By the way, RC’s “public” roadmap seems to be private, Trello says I need to request access??). Are tools like Circle or Discord set up to handle this if they’re sent RC’s web hooks or something?Cheers, Toby 

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tobysola1
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Ozzie OsmanNew Member
asked in Third-Party Integrations
Stripe subscription with future start date

We run into a use-case that seems like an edge case but ends up being more common that you’d expect.User subscribes via App Store, let’s say an annual plan that ends on 2023-01-01. In the middle of the subscription, user now wants to be billed through Stripe (receiving a promo code or something like that). It is too late for a refund. User cancels their App Store subscription, though it is still active until 2023-01-01. User wants to purchase their new Stripe subscription but only get billed once their App Store one ends in the future.There are a few ways to do this:Just not support this at all, and force users to wait until their App Store subscription expires before they purchase their Stripe subscription (less than ideal). Let the user purchase their new Stripe subscription, but with a really long trial duration so that during the overlap period, they have the canceled (but non-expired App Store), then on 2023-01-01 when the first one expires, their Stripe trial ends and they get bi

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Andreas
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Matt PelletierNew Member
asked in Third-Party Integrations
Can RevenueCat handle Stripe subscription upgrades/downgrades

I have a vanilla monthly/annual subscription plan on my app. In Stripe it’s 2 products, each with one price.I’m configuring the Stripe customer portal, where I will send customers to cancel their plans. Stripe allows me to let them “Switch plans”.Is this supported in RC or should I only let users cancel and start a new subscription?Thanks! 

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Miguel Carranza
RevenueCat Staff
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djoNew Member
asked in Third-Party Integrations
RevenueCat and Stripe one-time purchases

I am struggling to get RevenueCat to automatically sync/recognise one-time purchases from Stripe Checkout.I have a Flutter app for both iOS and web (Firebase backend), and after significant work (writing custom conditional code for the Web logic...) have subscriptions working for both iOS and Web, integrated with RevenueCat. Customers can subscribe either as an IAP on iOS or using Stripe if on the Web app, and the subscription entitlement is managed by RevenueCat.But… user’s also need the ability to make one-time purchase of consumable credits. On iOS this is handled as an IAP that RevenueCat syncs, pushing the successful transaction event to my Firestore Function so I can track the credit balance.For one-time purchases via the Web app, Stripe Checkout successfully completes yet ReveneCat appears unaware of the transaction! Unlike for Stripe-managed subscription transactions there does not seem to be any automatic syncing or notification to RC of the one-time purchase.So far I have tri

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Jens
RevenueCat Staff
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Thomas AnderlHelper
asked in Third-Party Integrations
Cancellation Webhook too ealry?

So I configured Webhooks and used the recommended approach of calling the RevenueCat API to handle logic.This works for all events tested so far. Except for the Cancellation event (I canceled Platinum):As shown in the image. The function is called at 11:38:35 with the cancellation event and after calling the RevenueCat API to check the expiration date, the platinum membership is not yet expired and thus my logic to remove the enitlement is not triggering as I am checking if the expiration date is in the past.Did I oversee something here?

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Radu SActive Member
asked in Third-Party Integrations
RevenueCat doesn't know about VAT in some countries

Platform: AndroidStore: Google PlayProduct Type: Monthly SubscriptionRevenueCat Purchases Version: com.revenuecat.purchases:purchases:5.1.0 A customer of our app from Moldova (Republic of Moldova) reported today that the price displayed in the app (9.49 USD) was not the price that he ended up paying (11.39 USD).  Looking at the email receipt he sent us from Google, the extra 1.90 USD is labeled as Tax. I went in the Google Play Console where we can set our price for each country, and the price there is 9.49 USD → no sign of any VAT. I did a Google Search and the default VAT for Moldova is 20%, which matches the extra Tax from the transaction.I then checked RevenueCat, including the webhook for that specific transaction, and there is no trace of tax. The price is 9.49 and also, in the webhook, the `tax_percentage` field is 0. Then I found out that this is the case for all transactions made from that country, RevenueCat doesn’t know about the tax there. The biggest problem now is that fo

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Thomas AnderlHelper
asked in Third-Party Integrations
Use Webhook with MongoDB functions (nodeJS)

I am using Webhooks to communicate with my MongoDB functions which is based on nodeJS.Now I have following problem:I do not know how to parse the data correctly. The payload arrives as object binary and I am unsure how to get the data out of it. Best regardsThomas

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Christian KapplmüllerHelper
asked in Third-Party Integrations
Do Refunds get sent to Amplitude?

Do Refunds get sent to Amplitude?

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Faizan RafiqMember
asked in Third-Party Integrations
Invalid Play Store credentials

It’s been over 36 hours and still I‘m seeing this error. RevenueCat docs says that this will go away after 36 hours but it hasn’t. D/[Purchases] - DEBUG(30735): ℹ️ Found 0 unsynced attributes for App User ID: faizanrafiq.htc@gmail.comD/[Purchases] - DEBUG(30735): ℹ️ API request started: POST /receiptsD/[Purchases] - DEBUG(30735): ℹ️ API request completed with status: POST /receipts 503E/[Purchases] - ERROR(30735): 🤖‼️ There was a credentials issue. Check the underlying error for more details.I/flutter (30735): PlatformException(11, There was a credentials issue. Check the underlying error for more details., {code: 11, message: There was a credentials issue. Check the underlying error for more details., readableErrorCode: InvalidCredentialsError, readable_error_code: InvalidCredentialsError, underlyingErrorMessage: Invalid Play Store credentials., userCancelled: false}, null)  Any help will be greatly oblidged.

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MauriceNew Member
asked in Third-Party Integrations
Webhook came with huge delay (question for revenuecat it)

Please have a look at this customer:https://app.revenuecat.com/customers/64393e08/044c7fb8-183a-4928-be54-44b513ccd58aAccording to the history he bought a subscription with us on 19th August. But the webhook was fired today. This is a delay of 5 days which is totally unacceptable for an in app payment.Please verify whether the buy date (19th Agust) is really true or an errorAnd if it is true, you have to make sure such delays won’t occur anymore. Such huge delays can make customers get really mad and make them want their money back.

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Jens
RevenueCat Staff
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Hieu Hiep NguyenNew Member
asked in Third-Party Integrations
Integrate RevenueCat with Firebase causes wrong Ecommerce Revenue

Like the title said, we suffer a wrong data in eCommerce Revenue (expected 0 but we receive 7.5K in the below image), which then causes wrong total revenue also. The actually revenue should be 31K-7.5K. All of previous month (which we haven’t integrated RevenueCat with Firebase yet), this number should be 0 (I’ve checked again)It looks like happen on iOS only because we has this value only on iOS, is this SDK bug? 

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RitvikNew Member
posted in Third-Party Integrations
Include VAT in proceeds calculation

TL;DR: For 3rd party integrations, please update proceeds to take into account VAT so that it matches Apple’s proceeds and what the developer actually gets.  --We've been using our RevenueCat integration with AppsFlyer and Amplitude to calculate LTV and track marketing campaign profitability, however I just realized that proceeds reported by RevenueCat does not match Apple’s.  If you choose 'report proceeds' in RevenueCat, it doesn't take into account VAT when sending the revenue which results in RevenueCat over reporting proceeds by up to 20% , which throws off marketing campaigns and LTV calculations.  😔 Here's an example of a sale in the UK:  I've converted everything to US dollars for convenience.  Price of product: $4.11Proceeds reported by RevenueCat to Amplitude: $2.88ACTUAL proceeds reported by Apple: $2.36Difference = ~20% FORMULAS: It looks like RevenueCat is using this formula:  proceeds = price * 0.7 Please update this to what Apple is using: proceeds = price * (1-{VAT Rat

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Mark FleishmanNew Member
asked in Third-Party Integrations
Short Expiration Windows

Hello,We noticed when testing the RevenueCat subscription, the expiration window is very short. Here's an example of a webhook payload registering a successfully initial purchase. Note that the event time is "Thu Jun 16 2022 10:45:08 GMT-0700 " and expiration time is "Thu Jun 16 2022 11:45:02 GMT-0700". What seems to happen is that after that window, we are forced to go through the subscription user journey again. Is there any to not have the subscription auto-expire in such a short window?{  "api_version": "1.0",  "event": {    "aliases": [      "$RCAnonymousID:7a56d17ff84b4c0bbd29054eeb2422fa",      "$RCAnonymousID:1d4d14da64ed4fc8beed542a1b330b54",      "$RCAnonymousID:8b49f5f9b29948ba99fd7efc58c37793",      "d8d53812-6c9f-46a5-9502-bbb25e37bfe6"    ],    "app_id": "app858c963db5",    "app_user_id": "d8d53812-6c9f-46a5-9502-bbb25e37bfe6",    "country_code": "US",    "currency": "USD",    "entitlement_id": null,    "entitlement_ids": [      "allaccess"    ],    "environment": "SANDBO

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Roberto Ansuini
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Ahmed AfifyNew Member
asked in Third-Party Integrations
My subscriptions in Stripe do not appear on the RC dashboard with webhook setup

HiI have set up the stripe webhook using the docs and have tried to add test subscriptions on Stripe manually and using Stripe Checkout. The Stripe webhook page shows me that the events did go through as shown here: but on Revenue Cat my dashboard is still empty completely. I am not sure where the issue is and would appreciate any help!

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Jacob Eiting
RevenueCat Staff
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Zahid HabibNew Member
asked in Third-Party Integrations
Error: The receipt is not valid in Android Sandbox testing

I’ve successfully integrated subscription product fro iOS. But when I try to make purchase of a subscription product, The below error is returned: Error: The receipt is not valid. What’s the problem? How can I solve this?

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TristanHelper
asked in Third-Party Integrations
Apple Search Ads Attribution

Hi, I’m a little confused about the Apple Search Ads attribution page in the docs:https://docs.revenuecat.com/docs/apple-search-ads It says that:On iOS 14.5+, you must be running the latest RevenueCat SDK and request authorization via the App Tracking Transparency framework before Apple Search Ads data can be collected by RevenueCat. However, my understanding is that for basic tracking (anonymised) using the new AdServices framework, this isn’t necessary. What’s the latest on this?

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multicastgamesNew Member
asked in Third-Party Integrations
Adjust integration did not work

We set up Adjust Integration step by step due documentation. Also try with and without OAuth. Still no events fires by RevenueCat in integration dashboard. In per user events feed detailed info also shows:No integrations to show We also using Unity SDK if it is matter. We correctly send Adjust ID per user via SDK. No result with live users and sandboxCan you help please?

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kerryg

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