Get help with your SDK implementation.
Recently active
Hi, I’m using UIKit so I don’t know if this is also a problem with a SwiftUI implementation, but I just noticed a major issue with RevenueCat Paywalls.When you’re using an iPad (or an iPhone Pro Max in Landscape mode) and setting up the paywall with displayCloseButton: true, the paywall is either completely blank or with a split-view menu on the leftI tried a bunch of stuff to try to lock the PaywallViewController to portrait mode but none of it worked. I upload a screenshot took on an iPad Pro 11’’ running iPadOS 17 and the 2 others are from my iPhone 15 Pro Max running iOS 17.(the same bug happens on iOS 15 and 16)
I have a subscription in my app that allows the user to “redeem” 6 times each month. I keep track of that in an external database.My app uses anonymous ids only – there’s no login or accounts.How can I reliably get the same App User ID when a user opens the app, creates a subscription, or reinstalls the app? I find that it’s constantly changing.
I’ve implemented moving from paid → subscription in one of my apps and I’m not seeing the version numbers I would expect in PurchaserInfo. Here are 3 examples from Production users: "original_application_version": "1", "original_purchase_date": "2021-03-01T03:46:37Z",Version 1 of this app was never released, this should be version 2. "original_application_version": "4", "original_purchase_date": "2021-10-25T12:46:48Z",Version 4 of this app went live on 1st Feb 2022, this should also be version 2. "original_application_version": "2", "original_purchase_date": "2022-02-02T04:56:03Z",Version 2 ran from 20th Oct 2020 to 26th Jan 2022, this should be version 4.This is currently causing me to grant free access to users that shouldn’t have it and not grant free access to users that should!!Should I just be using originalPurchaseDate?
I’m using the following API to get the user’s state: `https://api.revenuecat.com/v1/subscribers/:id`Unfortunately, the API is not returning back the upgraded package while the user is in TRIAL period.Here is my typical user flow:User subscribe for 3 days trial period (this package is extremely limited, that way we could push the users to upgrade their subscription) User upgrade the subscription on trial period. (At this point I can not see the upgraded package neither in the “entitlements” nor in the “subscriptions”)When a customer upgrades products during an introductory period (including a free trial), Apple does not cancel the introductory offer but instead keeps the introductory offer active in addition to the upgraded product. So in these cases you can expect two products in the same Subscription Group to be active simultaneously.According to this documentation: https://www.revenuecat.com/docs/managing-subscriptions I assume that the API should return this information
I have one simple entitlement/offer/product (package) definition for a yearly subscription with a 7-day trial period for new users who didn’t have any subscription before.Now, I would like to get the user’s eligibility for the trial period directly from Google Play, but as far as I see it, this is currently not possible. So instead, I’m using CustomerInfo.allPurchasedSkus.isNotEmpty()to check if a user is eligible for the trial period. If this check returns true (it’s not empty), then it means the user has bought a subscription before and therefor is not eligible for the trial period.Unfortunately, this gives me mixed results - sometimes this check works correctly and sometimes not. So my question is, what’s a 100% bulletproof way of checking a user’s eligibility for a defined trial period?
Hello!We are wondering how hard of a requiremente is the min sdk 24 in the latest version of the Android package. Researching a bit it looks like it’s only used in the new Paywalls UI feature.Would it be safe to not increment the minimum sdk if we are not using the Paywalls UI functionality? Currently our minimum is 21, and we would like to avoid incrementing it if possible. We are using RevenueCat on Flutter, if that makes any difference. Thanks in advance!
Hellowe are hitting a deadend when we try to retrieve offerings when using flutter and amazon our flutter package purchases version is 4.0.0and we are using amazon.alpha4 we tried everything possible to get the offerings but everything failed, I have read the community posts here, and tried github posts on revenuecat repository, and I couldn’t find any information or fixes. We tried using the app with live app testing and with app tester on amazon and both didn’t work. here is the console:D/[Purchases] - DEBUG( 4941): ℹ️ Products request finished with result SUCCESSFULD/[Purchases] - DEBUG( 4941): ℹ️ Retrieved productData: {}D/[Purchases] - DEBUG( 4941): ℹ️ Product data is emptyD/c ( 4941): In App Purchasing SDK - Sandbox Mode: sendGetUserDataRequestD/c ( 4941): In App Purchasing SDK - Sandbox Mode: handleResponseD/[Purchases] - DEBUG( 4941): ℹ️ User data request finished with result SUCCESSFULD/[Purchases] - DEBUG( 4941): ℹ️ Requesting Amazon products with identifiers: cvi
I think this was posted before and it is one of the most commen issues but I spent about a week but got nowhere with it.What I have done:Terms and condition via AppStore is all accepted Paid and Free agreement are all good to go Tax requirement are all good to go Renewable Subscription is approved by apple The app works fine with Configuration.storekit file for testing purposes But when we want to go live the following occurs all the time DEBUG: ℹ️ GetOfferingsOperation: Finished2022-08-10 17:06:20.809370+0100 [39243:2154986] [Purchases] - DEBUG: ℹ️ No existing products cached, starting store products request for: ["1637274019"]2022-08-10 17:06:20.809459+0100[39243:2154856] [Purchases] - DEBUG: ℹ️ Serial request done: GET subscribers/$RCAnonymousID%3A0738ae9570e14463a4044d2762350199/offerings, 0 requests left in the queue2022-08-10 17:06:20.842004+0100[39243:2154986] [Purchases] - DEBUG: 😻 Store products request finished2022-08-10 17:06:20.842004+0100[39243:2154855] [Purchases] - DEBU
Hi all,We are using RC Android SDK.The question is how do we know how many API calls will RC make to our Google API account (using the service credential that we have attached to our RC account).The 4 APIs that we use are:Purchases.restorePurchases()Purchases.getProducts()Purchases.purchase()Purchases.getCustomerInfo()Why is it important?We want to scale our app and without knowing the potential usage for Google API, we are in risk on running into the limit and facing a shutdown time (which is actually happening right now to us).Many thanks!
Hey RevenueCat,im getting ready to launching my subscription plan in my app, however, I do want to give my old users free access forever. Is that possible?
This might be similar to the existing question here, but I am not too sure and seems like that conversation has stopped.So will ask here again: My grace period is set to 3 days and I got the BILLING_ISSUE and CANCELLATION (with BILLING_ERROR) events same time once the paid period ended and grace period started. But I am on day 6 now and still no EXPIRATION event has come and the user is essentially using the paid content for free now.If this is tied to the account hold feature mentioned in the other post, then how can I tell? Google says we need to stop paid content once grace period ends and hold starts. But RC did not send any event tied to this hold so that my servers can remove paid content for this user.Could you help with this situation and how to proceed further? Thanks.
Hello, I have subscriptions setup for app in AppStoreConnect, not in App Store yet. I have set up entitlements, products and offerings with RevenueCat with these subscriptions. I need to change the price and the reference name in the App Store. Are there any changes that need to be made on the RevenueCat side?
We can get the currency code (e.g. EUR) from product.priceCurrencyCodebut how do we get the currency symbol (e.g. €)?
