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ScottHelper

ERROR: 🍎‼️ There was a problem with the App Store - Apple TV

When trying to make a purchase in the sandbox for Apple TV I receive ERROR: 🍎‼️ There was a problem with the App Store. To get around this problem I have to log out of my sandbox account on the TV and immediately log back in. This resolves the issue for 10 minutes or so when I then have to do the same thing again. Rinse and repeat. Outside of continually logging out and back in again, what can be done to more permanently solve this issue? This does not give me confidence to put something in production. Full error details: Optional(Error Domain=RCPurchasesErrorDomain Code=2 "There was a problem with the App Store." UserInfo={readable_error_code=STORE_PROBLEM, NSLocalizedDescription=There was a problem with the App Store., NSUnderlyingError=0x280058810 {Error Domain=SKErrorDomain Code=0 "An unknown error occurred" UserInfo={NSLocalizedDescription=An unknown error occurred, NSUnderlyingError=0x28007ba20 {Error Domain=ASDErrorDomain Code=500 "Unhandled exception" UserInfo={NSUnderlyingEr

SergeyMember

Unexpected behaviour when login on multiple devices

A few weeks ago I was experimenting with transferring subscriptions if a user makes a logout or logs in with their login ("test1") from another device. Until recently, subscriptions were transferred to another device or login, but were canceled on the old login and device. Now I observe that it is enough to enter user Id on other devices and all devices will get a subscription, even if they have different google account. Anonymous ids are added to the "test1" account. So even those devices where the user left the account get subscriptions. It turns out that users just tell each other userid and everyone can buy a subscription to only onсe. How to restore the behavior where a user can use only one device and can't share a subscription only by passing his userid?

Morgan HuntNew Member

Listen to android purchases (code redemption) outside of app

Context:My app has 2 subscriptions, monthly & yearly. They unlock the same content, so they are technically within the same “subscription group” as apple references them.The app has added one-time codes to the yearly subscription, which I made redeemable via Google Play (deep link from app to Google Play). Issue:The issue that I am having only happens to users who are currently subscribed (eg. to the monthly subscription) and redeem the (yearly) promo code via Google Play.Currently, to “upgrade” a user’s subscription, I have to provide `UpgradeInfo` to the `makePurchase` method. However, if the user makes a purchase/redeems a code from outside of the app, there is no way for me to upgrade from their current subscription. Questions:Listening to outside purchases:How can I listen to a purchases outside of the app to perform an “upgrade”? If I were to receive this outside purchase, how would I upgrade their subscription?Are there any other solutions to this that I may not be aware of?

TobiasNew Member

Invalid product identifiers after SDK update

I’m getting invalid product identifiers after updating the SDK to the latest version. RevCat was working perfectly before the update. Any suggestions on how to fix it or should I report it as a bug?

Manel Simon MartínezNew Member

Are purchase receipts available through SDK?

Hello,Currently we are trying to obtain purchase receipts (or any required data to do receipt validation) in order to forward the event and keep track of IAPs on Game Analytics (it’s not an anlaytics tool you are seamlessly supporting atm).Is there any way we can obtain this receipts so we can send the IAP events to GA? We are using RevenueCat Unity SDK.Thanks!

Bryson ThillMember

Checking price eligibility in Flutter on iOS triggers an Apple sign-in prompt

My Flutter app is showing a prompt to sign in with Apple when I call Purchases.checkTrialOrIntroductoryPriceEligibility on iOS. I found a related topic from a RC customer using the iOS SDK.The suggested workaround is to check if a receipt exists before calling checkTrialOrIntroductoryPriceEligibility. The Flutter SDK doesn’t seem to provide a way to check for receipts. Is there any workaround for me without writing custom iOS plugin code?It sounds like this issue only happens in the sandbox environment, but I’m concerned that my app will be rejected if the reviewer is constantly getting sign-in prompts.

NLL AppsNew Member

Manually calling getPurchaserInfo()

Hi, documentation at https://docs.revenuecat.com/docs/purchaserinfo says that we should call getPurchaserInfo() any time a user accesses premium content.However, I can see that SDK updates its cache when app comes to screen.Is it still necessarily to call getPurchaserInfo() anyway?

N.SmetHelper

Debugging: Invalid Stripe. Make sure your Stripe account is properly connected.

Hi, We’re setting up Stripe on our webapp to work alongside our app. Now we’ve connected Stripe successfully through the dashboard and it looks ok there. But now when we want to save the receipt to RevCat is gives us this error: { "code": 7116, "message": "Invalid Stripe. Make sure your Stripe account is properly connected."} Don’t think the problem is the call itself, but here is the code: const _response = await fetch('https://api.revenuecat.com/v1/receipts', { method: 'POST', headers: { 'Content-Type': 'application/json', 'X-Platform': 'stripe', 'Authorization': 'Bearer ' + REVCAT_KEY, }, body: JSON.stringify({ fetch_token: _subscriptionId, app_user_id: _userId, }), });Is there any way to get some clearer debug logs on what exactly is wrong?

appstraderHelper

RevenueCat advice needed Free Trial/Subscription no backend.

Hi, I’m going to outline my processes to easily create free trials and subscriptions for one device per google account. I am looking for advice on how to administer the subscription accounts and what pitfalls I may have, basically will my system work. Free TrialThe app is installed and on its first execute, RevenueCat creates an account for the app. Every time the app is executed the app will request the requestDate and check it against the current date, when the dates are more than 14 days apart the free trial will end. My trial time is currently hard coded in honesty I would not really change this time but I am aware I can grab this information from Google if required.I believe the requestDate does not change as its a static date when the account was created so it can be used for this process.Is there anything I need to know about using this date does it change at all ?Questions : I want to allow a one time only free trial unless I authorise a second trial but I don’t want the app

Marco B.New Member

[Flutter & Android] after refund, still get active entitlement

Hi,I am developing an app for Android using Flutter and I am trying your awesome service!!All is working fine by now, but the refund operation. I explaining what I did till now:I have purchased successfully a non-cosumable (life time) with my testing account. This is working fine also when restarting the app without internet active also after hours, meaning the cache does the job.Then I refunded the account in Google Play console and waited till it was successfuly refunded.Starting the app the entitlement is still active. At start I check this using:PurchaserInfo purchaserInfo = await Purchases.getPurchaserInfo();purchaserInfo.entitlements.all['myLifeTimeEntitlement']?.isActive <== this is trueBasically I have the same issue described in this post:https://community.revenuecat.com/topic/show?tid=326&fid=7I read somewhere that the SDK cache is refreshed about every 5 minutes. Thinking about this, I found:await Purchases.invalidatePurchaserInfoCache();which is not recommended. Any

Walter HolohanDedicated Member

Price is 10% greater than what is on App Store Connect

I have created multiple products within App Store Connect with the correct prices set in GBP. However when the IAP popup appears in the app the price is 10% greater that what I set in App Store Connect. For example one product has a price of £79.99 but when I try to pay for it in the app the price is £84.99. I am using the React Native SDK. IAP:App Store Connect:

Albert-JanHelper

Missing attributes after REST API request

At the moment I’m trying to read custom user attributes using the REST API.https://api.revenuecat.com/v1/subscribers/XXXXXXXXXXXXX'According to the following link this should be possible:https://docs.revenuecat.com/docs/subscriber-attributes#reading-attributesHowever; after a request I get the following data: without any attributes:{ "request_date":"2021-11-30T09":"16":09Z, "request_date_ms":1638263769288, "subscriber":{ "entitlements":{ "Pro":{ "expires_date":"2021-12-25T12":"38":30Z, "grace_period_expires_date":null, "product_identifier":XXXXXXXXXXXX, "purchase_date":"2021-11-25T12":"38":30Z } }, "first_seen":"2020-11-14T21":"10":39Z, "last_seen":"2021-11-29T15":"03":39Z, "management_url":null, "non_subscriptions":{ }, "original_app_user_id":XXXXXXXXXXXX, "original_application_version":1.0, "original_purchase_date":"2013-08-01T07":"00":00Z, "other_purchase

TonyDedicated Member

Resubscribe is not currently available for your users because your app does not use Billing Library 2.0 in all active app bundles

We’re seeing this issue when creating a subscription. I would think this is a RevenueCat Flutter SDK issue but not sure. Please let us know!

N.SmetHelper

Cancel Stripe subscription with Stripe subscription ID

Hi, Atm we do not have the stripe subscription ID available in the Subscriber → subscription object. We want to be able to cancel them from our web funnel. Unless we’re missing something we’re not able to fetch the subscription ID directly through Revenuecat and we would have to save it somewhere in our backend. Is there a way to get the subscription ID through RevCat?

SyitNew Member

Offerings are not loading for some users

Hello,Offerings are not loading for our users.Some of our live users have been affected by this issue.This is what we are getting in the sentry dashboard. Also, Users who are affected by this issue have an active internet connection. So, that's not the case. This is what we are getting as logPlatformException(10, Error performing request., {code: 10, message: Error performing request., readableErrorCode: NetworkError, readable_error_code: NetworkError, underlyingErrorMessage: Unable to resolve host "api.revenuecat.com": No address associated with hostname}, null)Please help us ASAPThanks

nikzNew Member

Creating a mock CustomerInfo to use for a Swift UI preview?

Hi All,I’m trying to use Swift UI previews in order to develop my subscription screen, and I want to pass through the `CustomerInfo` object I have stored in my view model to do that (similar to the MagicWeather test app)But unfortunately, the CustomerInfo() initializer is not accessible outside the module - if I try to create example info, I get the message “'CustomerInfo' initializer is inaccessible due to 'internal' protection level”This similarly prevents me using a convenience init (since I can’t call the original init) which is what happens in the internal Revenue Cat tests (as far as I can tel)Has anyone got this working, or does everyone just develop on-device?Thanks!Nik

Halid BayramNew Member

How to force Subscriber attributes sync with Revenuecat servers

According to Revenuecat documentation:“Subscriber attributes are only synced with RevenueCat servers on app launch, app backgrounded, and when purchases are made or restored.” However, we want to sync these attributes to RevenueCat servers without app being sent to background.As you can see from the attached pictures of code I tried, and debug logs, I could never force subscriber attributes to be synced to revenuecat servers without app being sent to background. They are also synced if there is a purchase, but after purchase event. However, we need to use them for before purchase event. Because they are missing with the initial purchase event webhook we are receiving from revenuecat.Any help would be greatly appreciated, thanks

Marc PalmerMember

Offerings are nil when testing (a classic, I know - but with Xcode StoreKit Testing)

I have followed all the instructions I can find, but I cannot get the Purchases framework to give me any offerings when running a debug build in the simulator against Xcode StoreKit testing.Offerings, entitlements, packages and products are set up I’ve set up my Xcode scheme to use the storekit configuration file (I also see three in the list, as mentioned elsewhere by another user - I’ve tried all three to no avail) RC product IDs match Xcode StoreKit config product IDs even though I’m just testing the Debug build that I don’t submit to Apple. I created an App ID for the debug bundle ID etc. in App Store Connect I’ve uploaded the StoreKit testing cert to RC I’ve set up an app-specific password on the IAPs for the debug build in App Store Connect and put that into RC My app has the In App Purchases entitlement in Xcode All my banking & agreements stuff is sorted out App Store ConnectThe things I am NOT doing:Running on a real device. Xcode StoreKit testing works in the simulator, d

Juan ekiluNew Member

Is it possible to get the country code of the user using cordova integration?

We see that customers have a country associated. Is it possible to get customer country from RevenueCat information of the customer?

Jimmy WrightNew Member

iOS App User being asked to sign in with Apple ID using API checkTrialOrIntroductoryPriceEligibility

I have an iOS App using Purchases SDK version 3.13.0I have factory reset the iPad I am testing with.I am running a development build (debug)I have never made a purchase with this device after factory reset.On startup of the app I will present an onboarding screen to purchase subscription.My IAP has a 1 week free trial then a monthly subscription.I call the API checkTrialOrIntroductoryPriceEligibility to try and know whether I should inform them if the free 1 week trial is available to them.I was not expecting the dialog “Sign in with Apple ID to pop up” along with soft keyboard over the top of my onboarding screen.Is this expected behavior? I would prefer the Apple dialog “Sign in with Apple ID” be user initiated.I see the following Purchases Log in console if that helps.2021-11-19 11:16:08.928454-0700 Pick 3 Pro[582:34641] [Purchases] - DEBUG: ℹ️ Debug logging enabled2021-11-19 11:16:08.928736-0700 Pick 3 Pro[582:34641] [Purchases] - DEBUG: ℹ️ SDK Version - 3.13.02021-11-19 11:16:08.

BenNew Member

In-App Non Renewable Purchase Webhook UserID Issue

Hello, When I purchase an in-app non renewable purchase, the Webhook will still trigger, with the old userID as an app_user_id. Details :I’m having an issue when I switch accounts (userID) but use the same Apple ID (in Sandbox)(I don’t know in production). I’m using of course, logOut then LogIn. And I verified that the new userID is well accepted by the SDK on iOS. PS: I’m using alias (legacy) for the userID management, should I switch to transfer ? maybe it’s causing the issue ? Thank you,Using Xcode / Purchase SDK Cocoapods

Christopher BrandowNew Member

Subscription Extension?

I have done some searching on this topic, but I haven’t found anywhere that addresses it directly. I have an iOS app with a renewing annual subscription. If I wanted to offer existing subscribers an incentive to share the app, such as giving them an addition month of service for every relevant action. I don’t see a way to do this without disrupting their existing subscription, even if I took care of the accounting of starting the one-month of free access and then tried to trigger their next month.The best I could think of was to offer them to renew with a different annual subscription that had a 1 month free trial. But that doesn’t necessarily scale well for different numbers of incentives.I hope that makes sense.

Ben GohlkeNew Member

Web API use in Testing/Staging

Hello,When talking to the RevenueCat API from the web, is there a way to mark those calls as intended for sandbox/staging? When using the mobile SDK, the system knows the IAPs are meant for sandbox because of the build environment on the iOS or Android side. Just wondering how to indicate the same when making web API calls?

MeetmightyNew Member

Stuck at "This product is already active for the user."

Hi there, I am facing issue after making purchase with Play Store. After click on buy button, Play Store gives error “This product is already active for the user.” when i am already subscribed and after that i am refreshing purchaserInfo with await getPurchaserInfo() and getting empty entitlement and all data. Not getting data that i am already subscribed. Purchase history is also getting empty.Please help me.Thank you in advance.

Todd HoffHelper

Is there a way to prevent "You're all set your purchase was successful" message after a purchase?

On ios after a purchase succeeds a dialogue box saying “"You're all set your purchase was successful" pops up. Is there a way of preventing this?I want to ask the user to login right after the purchase in this dialogue gives the user an opportunity to blow past the login. I’d like to make that less likely if possible. thanks

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