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Question

Users not premium after purchase

  • February 28, 2025
  • 2 replies
  • 85 views
A
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Hello,

 

We are seeing a weird behavior for some of our users: after purchasing a subscription they are not premium. To actually become premium, they need to do a restore of the purchase.

 

Do you know what could be the issue?

 

Thanks!

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    2 replies

    kaitlin
    RevenueCat Staff
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    • kaitlin
    • RevenueCat Staff
    • March 4, 2025

    Hi ​@amsdamsgram,

    If you’re seeing this commonly, there’s a couple different places to check. We have some helpful articles for troubleshooting this:

    A
    A
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    • amsdamsgram
    • Author
    • Dedicated Member
    • March 10, 2025

    Hi ​@kaitlin,

     

    Thank you for answer, we will have a look at the links you shared!

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