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Hello,

 

We are seeing a weird behavior for some of our users: after purchasing a subscription they are not premium. To actually become premium, they need to do a restore of the purchase.

 

Do you know what could be the issue?

 

Thanks!

Hi ​@amsdamsgram,

If you’re seeing this commonly, there’s a couple different places to check. We have some helpful articles for troubleshooting this:

Hi ​@kaitlin,

 

Thank you for answer, we will have a look at the links you shared!

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