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Learn more about RevenueCat and talk about it with the community.

115 Posts
cody
RevenueCat Staff
codyRevenueCat Staff
posted in Featured Articles
Viewing Customer Lists Exports

Customer Lists are a powerful way to organize and export your customers based on certain app interactions or important characteristics such as their current subscription status. When you export customers, RevenueCat creates a compressed CSV (CSV stands for comma-separated values) with the filtered customers as well as their attributes. The compressed CSV uses the gzip compression algorithm with a .gz extension. Decompressing on macOS For most exports, using the default macOS Archive Utility will be enough to decompress the exported file. Occasionally, due to a bug in Archive Utility, the file may fail to decompress with the error message ‘Error 79 - Inappropriate file type or format’. When this happens, you have a few options: Use the built-in Terminal to decompress the file with the following command: gzip -d /path/to/file.gz Use a third party tool like Keka to decompress the file Viewing the data in a spreadsheet Once the file is decompressed, you can import it into spreadsheet softw

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cody
RevenueCat Staff
T
TroophyTechNew Member
asked in Tips & Discussion
Is there way to alter/edit subscription price for customer?

We change our prices time to time on store and when the prices increase and customer cancel and resubscribe, they usually email us through support. Is there a way we can modify the price on revenue-cat for specifically for disappointed customers. How can we compensate these customers with some kind of offering?

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cody
RevenueCat Staff
sundeep
RevenueCat Staff
sundeepRevenueCat Staff
posted in Featured Articles
What does the error “There was a problem with the App Store / Play Store” mean?

Also known in RevenueCat as the STORE_PROBLEM error, this error can occur when purchasing a product and indicates there was an issue verifying the purchase with the App Store or Google Play Store. The error can either come directly from Apple or Google’s libraries, or from RevenueCat’s backend when attempting to verify the receipt. Why does this error occur? The STORE_PROBLEM error occurs more commonly in sandbox than production, and can result from different causes depending on the store. Usually, it means there was a problem connecting to the store at the time of purchase—such as the store’s servers were down, or the user’s network connection failed, so the purchase could not be verified and completed. RevenueCat will forward the underlying error , or the exact cause for the error, along with the STORE_PROBLEM error. Here is a list of possible causes from each store: Apple SKErrorUnknown . An unknown or unexpected error occurred. A “catch-all” error that may point to a problem with t

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sundeep
RevenueCat Staff
tina
RevenueCat Staff
tinaRevenueCat Staff
published in Featured Articles
Providing Support for your End Customers

What to do when a customer says they purchased the product but didn't gain access? If utilizing RevenueCat’s Entitlement system , you should first confirm that the product is attached to the correct Entitlement. If Entitlements are set up correctly, your end customer’s purchases may have to be re-synced with RevenueCat servers. This can be done either with a user-facing button in the app triggering the restore method or through the REST API with the `is_restore` field set to `true`. Note that restoring through the REST API requires your team to collect the customer’s fetch token at the time of purchase. For iOS, this is the base64 encoded receipt file and for Android this is the purchase token . You can read more about restoring either in RevenueCat’s documentation or in the following community post: https://community.revenuecat.com/featured-articles-55/do-i-need-a-restore-purchases-button-391 If you notice that your customer’s purchase is not populating in the RevenueCat dashboard, se

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tina
RevenueCat Staff
F
Florian SimmendingerNew Member
posted in Tips & Discussion
Benchmarks for consumer SaaS churn

Hey, I'm looking at my churn dashboard and I'm wondering wether our monthly churn and our annual renewal rates are good or bad compared to most consumer apps. I guess there is probably a pretty big variance depending on pricing and type of app, but it would still be nice to hear some data points from other consumer apps. When googling I find mostly data points from B2B SaaS which is a totally different animal. Can anyone share benchmark or a few links that explore this? Cheers, Florian

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F
jazmine
jazmineDedicated Contributor
posted in Featured Articles
How Does RevenueCat Differ From a Payment Processor?

RevenueCat proudly helps create an easy way to keep track of all your in- app transactions . However, although we manage your purchases, we don't process the payments for your subscriptions and non-renewing products. The differences are best explained by understanding how RevenueCat interacts during the purchasing phase of a customer buying a subscription or non-renewing product. When a user goes to your paywall, the SDK uses the product IDs from your current offering and retrieves the product information from the respective stores ( Apple/Google/Stripe). When the user selects a product to purchase, the SDK gets the product ID to send it to the store to purchase The store then processes the payment (charges the user via their payment option) and adds this product to the customer's receipt. When the customer's receipt changes, RevenueCat has listeners that update the `PurchaserInfo` object (allowing customers to get access to the product/feature they purchased) and updates our backend w

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jazmine
ryan
RevenueCat Staff
ryanRevenueCat Staff
published in Featured Articles
Dashboard Walkthrough Video

Hi! We put together a walkthrough of the dashboard on the RevenueCat Youtube channel. This may be helpful if you’re already up-and-running and want to learn more about the dashboard, or if you’re evaluating RevenueCat and want to get an idea of what you can expect. Let me know if this is useful and if there’s other content you’d like to see!

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ryan
RevenueCat Staff
Y
YosefNew Member
asked in Tips & Discussion
Displaying a specific product on the sales screen

Is there a way to display a specific product on the sales screen? The sales screen in my app is being controlled through my backend,with the way that the screen is built it’s important that i’ll have control over the specific In-App Purchase that’s being fetched. so if i can use the package identifier to fetch the product that would be great!unfortunately so far i haven't found this option or code in the docs...

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Jacob Eiting
RevenueCat Staff
cody
RevenueCat Staff
codyRevenueCat Staff
posted in Featured Articles
How to use Stripe Checkout without a website

If you don't have or don't want a full website, it can be unclear on how to proceed with integrating Stripe payments alongside your existing mobile in-app purchases. This sample project demonstrates how to use Stripe Checkout and webhooks to send purchase data to RevenueCat. Once published, you’ll be able to share individual links with users that will automatically redirect to Stripe, then send the receipt back to RevenueCat once the purchase is completed. It’s recommended that you know the basics about RevenueCat and Stripe before continuing with this project. Example Use-Cases Win-back email campaigns Send individual links to expired users to re-subscribe using Stripe checkout. In this case, you’ll need to have app user IDs and email addresses paired (typically from your own auth system). Setup The easiest way to use this sample is by deploying to Heroku instantly with the button below. Or you can deploy by clicking this link. The following environment variables should be set before

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cody
RevenueCat Staff
K
KimMember
asked in Tips & Discussion
Option to save filters

Would love option to save a filter - e.g. longer free trial users, price tier 2. etc. We have multiple offerings, prices, and free trial tiers in App Store listings, and manually creating filters by selecting all the different offerings that fall into each category is a pain.

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cody
RevenueCat Staff
L
Loredo SolaHelper
posted in Tips & Discussion
Forum Navigation suggestion: Link revenuecat logo to www.revenuecat.com

I expected to logo to link to RC home page, just like docs.revenurcat.com, instead it links to forum home page.

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ryan
RevenueCat Staff
L
Loredo SolaHelper
posted in Tips & Discussion
New community looks great!

Congratulations to all you revenue cats! I’m looking forward to this new forum. I especially appreciated the details about when to post versus when to contact support 1 on 1.

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L
sundeep
RevenueCat Staff
sundeepRevenueCat Staff
posted in Featured Articles
App Tracking Transparency, iOS 14.5, and IDFA

App Tracking Transparency (ATT) is Apple's framework for requesting access to a user's IDFA. If you use any of our attribution integrations, this article will explain what you need to do to make your app compliant. What is App Tracking Transparency (ATT)? Starting in iOS 14.5, collecting the IDFA will require permission from the user. This is done by integrating Apple's AppTrackingTransparency framework in your app. How Does ATT Affect RevenueCat? RevenueCat will continue working as expected because RevenueCat doesn't depend on IDFA or collectDeviceIdentifiers to work. However, depending on the integrations or workflows you have, you may need to update your app to ask the user permission to collect the IDFA via collectDeviceIdentifiers. This section will help you figure out whether you need to integrate ATT. If any of the following apply to you, you don't need to integrate ATT: You only use integrations that don't require or rely on IDFA to work, such as Amplitude or Mixpanel. You don'

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sundeep
RevenueCat Staff
tina
RevenueCat Staff
tinaRevenueCat Staff
posted in Featured Articles
About data discrepancies

It’s a common issue that comes up on every single analytics platform - in one system you have 3105 active trials, on another, 5046. What’s the deal? These discrepancies are common, and can happen for a variety of reasons. This article covers why you can expect certain discrepancies between RevenueCat's analytics and other platforms, and what you can do if things don't seem right. Common Discrepancies Having a better understanding of how RevenueCat collects data and generates analytics can help a lot when comparing against other platforms. The following are the most common things to consider the vast majority of discrepancies can be attributed to. What is the source? The first thing to ask yourself when comparing analytics systems is to ask yourself, "What is the source of this data?". If the sources are different, then you should expect differences in the data as well. RevenueCat only collects data that is sent through our in-app SDKs or REST API - there's no connection to any other so

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tina
RevenueCat Staff
cody
RevenueCat Staff
codyRevenueCat Staff
posted in Featured Articles
App Rejections

App rejections are an unfortunate and dreaded aspect of launching a new app. It’s bound to happen at some point, and in the case of subscriptions and in-app purchases, it’s usually not something that you or RevenueCat can resolve. RevenueCat can’t contact Apple on your behalf and we can’t expedite the review process, but we can help you troubleshoot the rejection and work toward a resolution. If you’ve read through our docs on rejections and are still having issues, read on. Background / Review Environment Unfortunately, Apple’s sandbox environment is notoriously flaky - there are regular outages and sometimes purchases can get hung up in their system. Most of the time this error is due to sandbox downtime, but you can read about all the causes for this error in our guide on error handling. Even worse is that Apple’s reviewers use this unstable environment for App Review, which can cause issues when the reviewer tests in-app purchases like subscriptions. The App Review team typically d

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jazmine

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