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I am trying to read my logs on development, in iOS, using the Console (not console log), to find messages as per docs.  However, I can’t find any messages within the Console filter.  On Android `abd logcat` I see them fine. What’s the trick for iOS log viewing?

Hi!We currently have three different subscriptions active in production each with single base plan. Now creating new single subscription with three base plans seems best fit for our usecase. How do I make sure that the users with current active auto-renewable subscription doesn’t get affected if I have to create new one subscription with three base plans?

Hello, I have a project using React Native. In my project, I have subscription products that allow users to access in-app features. If I purchase a subscription on iOS or Android, will I be able to use the subscription on the other platform? Does RevenueCat have a feature for this? My product IDs for iOS and Android are different. How can I use a subscription purchased on iOS on Android as well? Do I need to update something in the backend? Could you please help me with this?

I’m able to build and run the app following the steps in https://github.com/RevenueCat/purchases-ios/blob/main/Examples/MagicWeatherSwiftUI/README.md.Sorry, a very basic question—my RC configurations (entitlements, products, offerings) are defined for my own app XYZ, with corresponding subscription product IDs for XYZ. What does the MagicWeather app expect to be done on the App Store Connect side? Should I add a “MagicWeather” app in my App Store Connect and define subscriptions specific to that app? Or do the subscriptions I’ve defined for my XYZ app in App Store Connect work with this MagicWeather app? Confused—sorry for the basic question. I hope a revision to the project README file can clarify this.

I’m currently launching Paywall from inside a Fragment like this: class PaywallFragment: Fragment(), PaywallResultHandler, SlidePolicy { private lateinit var paywallActivityLauncher: PaywallActivityLauncher override fun onCreate(savedInstanceState: Bundle?) { super.onCreate(savedInstanceState) paywallActivityLauncher = PaywallActivityLauncher(this, this) } override fun onCreateView( inflater: LayoutInflater, container: ViewGroup?, savedInstanceState: Bundle? ): View? { launchPaywall() return super.onCreateView(inflater, container, savedInstanceState) } override fun onResume() { super.onResume() } private fun launchPaywall() { Purchases.sharedInstance.getOfferings(object : ReceiveOfferingsCallback { override fun onError(error: PurchasesError) {

I am only using RevenueCat Paywall (Android) to allow a user to subscribe. Let’s say a user subscribes to ‘Monthly’ and then two months down the line wants to shift to ‘Annual’. There’s no way the current Paywall or a version of it allows this shift. Personally, I feel it should be pretty easy for the RevenueCat team to use the current setup as you simply have to show the ‘Current’ subscription at the top, and allow to shift to Annual or whatever. No need to build a completely different paywall. The issue is, in Android there is absolutely no way to make this shift as the subscriptions management link which takes to Google Play Subscriptions also doesn’t show any option to shift the period / tenure. Please correct me if i am wrong anywhere.

When I get a test customer’s CustomerInfo while offline it looks exactly the same as if the user simply had no entitlements. How can we tell the difference - how can we know if a user has NOT made a purchase or if they are simply offline? If there anything in the CustomerInfo that can tell us? I feel like we can’t know for sure if a purchase has NOT been made.

What are the best practices to implement offline use-case?One of the main features of our subscription is to use our outdoor app with poor internet reception or no reception with maps and other information downloaded before. can we check the subscription status while the device is offline? what happens when the reception is very bad but not offline, is it still good to call “Purchases.shared.purchaserInfo” or will it make the UI feel non-responsive?

Hi. I granted a sandbox user access to an entitlement, but I see this action only on on the “Overview” (“Sandbox data” disabled) tab.Going to tab “Customers” > “Sandbox”, I see an older grant in the “Last Purchase”, but not the last one.Analyzing the “Customer Profile”, I also don’t see my last grant.What do I miss?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

My Flutter app’s Firebase Crashlytics keeps catching a platform exception from RevenueCat on Android. It’s being caught for the majority of my userbase.SDK versions:purchases_flutter: 8.1.0purchases_ui_flutter: 8.1.0Exception details (look for “revenuecat-events-thread”):Fatal Exception: io.flutter.plugins.firebase.crashlytics.FlutterError: WebSocketChannelException: Instance of 'WebSocketException' at FirebaseCrashlytics.recordError(firebase_crashlytics.dart:119) at main.<fn>(main.dart:101)pool-10-thread-9: at sun.misc.Unsafe.park(Unsafe.java) at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:230) at java.util.concurrent.SynchronousQueue$TransferStack.awaitFulfill(SynchronousQueue.java:461) at java.util.concurrent.SynchronousQueue$TransferStack.transfer(SynchronousQueue.java:362) at java.util.concurre

I made a sandbox purchase but after the subscription expired ReveneCat is now seeing my non-sandbox subscription which is still active so it never expires in the app. Am I doing something wrong here?The customerInfo dictionary is showing non-sandbox:2024-08-17 17:48:36.722499-0600 BackcountrySkiReporter[3714:868874] [network] DEBUG: ℹ️ GetOfferingsOperation: StartedPrinting description of purchaserInfo:<CustomerInfo:originalApplicationVersion=1.0,latestExpirationDate=Optional(2024-08-26 21:26:33 +0000),activeEntitlements=["pro": "<EntitlementInfo: \"\nidentifier=pro,\nisActive=true,\nwillRenew=true,\nperiodType=PeriodType(rawValue: 0),\nlatestPurchaseDate=Optional(2023-08-26 21:26:33 +0000),\noriginalPurchaseDate=Optional(2018-08-19 21:26:34 +0000),\nexpirationDate=Optional(2024-08-26 21:26:33 +0000),\nstore=Store(rawValue: 0),\nproductIdentifier=com.bcski.pro.annual,\nproductPlanIdentifier=null,\nisSandbox=false,\nu

Hello, We export RevenueCat data to Metabase via a Webhook. We'd like to reproduce the main tables we have on RevenueCat to cross-reference them with our other collected user data, but we can't find the same data between our Metabase and RevenueCat tables. We've tried to follow the instructions on this article, but the names of the columns we have are different from those indicated on this article. Do you have more precise documentation that would enable us to reproduce your tables using the three tables provided below this email? Maybe it would be easier to do a visio to see it together?Thanks a lot for your help,Louis  Table 1 : RevenueCat Subscription Event : - ID- Event ID- Type- App User ID- Original App User ID-

Hi everyone, We have a Subscription page developed in Flutter that displays 3 Tiers of subscription - LITE, PRO (Monthly & Annual) and ULTRA (Monthly and Annual). RevenueCat’s single paywall only supports a single offering - current. And hence, the way that we’ve configured is that there are 2 offerings - PRO (with its PRO paywall) and Ultra (with its ULTRA paywall).When the page is loaded, in the initState() - we call:if (Platform.isAndroid) {await Purchases.configure(PurchasesConfiguration("xxx")..appUserID = userId);} else if (

sdk: 5.3.2 [RCPurchases configureWithAPIKey:]   

This might be related to this threadI used the Stripe test mode to purchase a subscription. It's shown in Sandbox mode on the RC website for that customer. The customer has the attached entitlement granted. But when I call the REST API like this:https://api.revenuecat.com/v2/projects/${revenue_cat_project_id}/customers/${user_id}/subscriptions?environment=sandboxIt returns an empty list.I don't see the documentation mentioning anything about the subscriptions

When I submitted my app for review on the Play Store, it was rejected due to a "Broken functionality policy violation." The email included a screenshot that shows  "The item that you were attempting to purchase could not be found." After investigating this error, I found that it occurs when the app is used with the non-License Tester. Therefore, I attached the License Tester account information to the app submission details and explained to the reviewer how to log in with the License Tester account. However, the app was rejected for the same reason again. In this case, how can I pass the review?It seems that the reviewer is not logging in with an account registered with the License Tester, so I looked for other methods. In one

Hello,We have a huge rate of “Payment Pending”, “Payment Decline”, and “Canceled” on our subscriptions in Google Play Store, after the end of one-week trial.We tried contacting Google several times, but they say everything is normal and don’t give us any helpful answer. :-/Since some of the payments go through, we believe it shouldn’t be a general technical issue. So, we are wondering if anyone has any idea, thoughts, or experience that can help us. Here is one page of our “Order management.” We have 8 pages like this in August.   Further Notes:We a

When a user purchases a subscription we run the code that calls purchase():const getInfo = useCallback(async () => { try { const info = await Purchases.getCustomerInfo(); packageRef.current = info?.entitlements?.active?.[entitlementName]?.productIdentifier; const { isActive: isEntitled } = info?.entitlements?.active?.[entitlementName] || {}; setIsActive(!!isEntitled); if (isEntitled) { setSawPaywall(true); } return info; } catch (e) { throw new Error((e as Error).message); } }, [setIsActive]);const purchase = async (purchasePackage: PurchasesPackage) => { try { await Purchases.purchasePackage(purchasePackage); await getInfo(); } catch (e) { if ((e as Error).message !== 'Purchase was c

For my product, users frequently download the app after subscribing by first redeeming a promo code.Sometimes, on a fresh install, RevenueCat automatically syncs a user’s subscription. Other time, it does not and the user has to tap our “restore” button, calling restorePurchases, making for a confusing UX. After much testing, I cannot explain this discrepancy.What is the best way to ensure that the user’s subscription restores/syncs preemptively, so I can present the correct onboarding process? Calling syncPurchases does not seem to help at all. I’ve tried it before sign-up (anonymous user ) as well as after sign-up (after calling logIn and setting the user ID with RevCat).The docs indicate that syncPurchases should successfully sync the subscription like restore does:

I’ve setup a subscription in Google Play console that includes an offering. While the RevenueCat SDK (react native) is able to access the subscription correctly, the free trial (introPrice) is missing (set to null).  Offer settings in Google Play consoleNewly created offer, user as never purchased this subscription before. Offer received on the front-end{ annual: { identifier: "$rc_annual", offeringIdentifier: "ProTrial", packageType: "ANNUAL", presentedOfferingContext: { offeringIdentifier: "ProTrial", placementIdentifier: null, targetingContext: null, }, product: { currencyCode: "AUD", defaultOption: [Object], description: "", di

Hello! I am trying to verify a user’s subscription on my backend, and it seems like there’s a lot of event types from the revenuecat webhook to consider.https://www.revenuecat.com/docs/integrations/webhooks/event-types-and-fieldsI want to know if i want to ensure my user’s subscription status on my backend matches with the revenuecat source of truth, do i need to necessarily implement a handler for each of these event types? It feels like alot of effort, and I am wondering if there is usually a need to implement handling for all event cases, or do most apps just need to implement for a few event types?

Hello,we used the event `in_app_purchase` to track the purchases that where made in our app. Sadly, that event has stopped firing after updating the RevenueCat and Firebase Capacitor Plugin.Does someone know if the event `in_app_purchase`, which is automatically collected by the firebase sdk, is the same as `rc_trial_start`?Firebase Events Docs: https://support.google.com/analytics/answer/9234069?hl=en&visit_id=638606024194872788-4062852051&rd=1Thanks in advance,Marius

I have a valid Android subscription and offer setup in Google Play console. When I test this, the paywall shows correctly with correct values. When I proceed to buy the subscription, both subscription and offer are show in minutes. Is this because it’s a development build or is there something wrong?   SubscriptionOffer 

Hello! I am trying to verify a user’s subscription on my backend, and it seems like there’s a lot of event types from the revenuecat webhook to consider.https://www.revenuecat.com/docs/integrations/webhooks/event-types-and-fieldsI want to know if i want to ensure my user’s subscription status on my backend matches with the revenuecat source of truth, do i need to necessarily implement a handler for each of these event types? It feels like alot of effort, and I am wondering if there is usually a need to implement handling for all event cases, or do most apps just need to implement for a few event types?