Get Help

Hello everyone :)I am trying to give different links for English and Local language for footer links at paywall.I could not find it.Can we add localized links for footer links Privacy Policy and Terms and Conditions at paywall?

Hello there,Is it possible to have something like 'Day {{ primary.trialPeriodDays | minus: 3 }}: Trial Reminder' in our trial timeline, to indicate that users will receive the reminder 3 days before the trial period ends?Regards,Zahra

Hi RevenueCat fam,I’m testing my paywall with real device. My payment still shows up after my purchasing and even tho I use .presentPaywallIfNeeded( function which should automatically check if I’ve paid. .presentPaywallIfNeeded(requiredEntitlementIdentifier: "pro",purchaseCompleted: { customerInfo inprint("Purchase completed: \(customerInfo.entitlements)")},restoreCompleted: { customerInfo in// Paywall will be dismissed automatically if "pro" is now active.print("Purchases restored: \(customerInfo.entitlements)")}) Attached is what I saw after click purchase on paywall a 2nd timeAnd this is my LOG DEBUG: ℹ️ There are no requests currently running, starting request GET /v1/subscribers

Hello RevenueCat Team, I am currently working on integrating the RevenueCat REST API v2 into our backend systems. During testing in the sandbox environment, I’ve encountered an issue where the /subscriptions endpoint returns an empty items array, even customer object has valid entitlements in Sandbox. This behavior is not limited to subscriptions integrated via Stripe like the post “REST v2 subscriptions empty in sandbox”; it also occurs with subscriptions made through StoreKit. This issue has been previously discussed in the community before. However, the problem persists and significantly impacts our development workflow. The inability to retrieve sandbox subscription data via the v2 API hinders our ability to manage and verify user subscription statuses during testin

Background: My app stores user content. When it receives a TRANSFER webhook, it will move all owned content from the old account to the new account.On both IOS and Android, I get the expected behaviour when a logged in user restores a valid subscription: The entitlements are transferred to a the new account & a TRANSFER webhook is sent.The divergence comes when dealing with an expired subscription. IOSStepsCreate a subscription Cancel the subscription + wait for expiration Sign in on a different app account Press Restore purchasesOutcome: No entitlements in new app account, no TRANSFER web-hook sent AndroidStepsCreate a subscription Cancel the subscription + wait for expiration Sign in on a different app account Press Restore purchase

Hello,The steps I perform:1. Create a new user (the user appears in RevenueCat Dashboard).2. Grant entitlement to the user in the Dashboard.3. Run Purchases.restorePurchases() in the app (Flutter)4. Then Purchases.getCustomerInfo()The steps work perfectly in iOS: the customer info contains the entitlement.They doesn’t work on Android though. restorePurchase does not seem to account for the promo account given in the Dashboard: D/[Purchases] - DEBUG( 5926): ℹ️ Restoring purchasesW/[Purchases] - WARN( 5926): ⚠️ allowSharingPlayStoreAccount is set to false and restorePurchases has been called. This will 'alias' any app user id's sharing the same receipt. Are you sure you want to do this? More info here: https://errors.rev.cat/allowsSharingPlayStoreAccountD/[Purchases] - DEBUG( 5926): ℹ️ Querying purchase history for type subsE/libEGL ( 5926): called unimplemented OpenGL ES APID/EGL_emula

 So Ive built an EXPO app and have successfully managed to run development builds using sandbox environment for an app and tested purchase flows which all works fine. signed the paid agreements etc and set up my apple IAP and subscriptions properly. I’ve now tried to submit my app but I keep getting rejected due to: “Guideline 2.1 - Performance - App CompletenessWe found that your in-app purchase products exhibited one or more bugs which create a poor user experience. Specifically, there was no response when we tapped Unlock Now in Inspiration, Guests, and Budget. Please review the details and resources below and complete the next steps.Review device details:- Device type: iPhone 13 mini- OS version: iOS 18.5” Its very frustrating as it appears the issue is my IAPs have not been accepted/in review.The other issue I noticed before i submitted was that in testflight i was unable to trigger t

I’ve implemented the RevenueCat SDK and tested the entire purchase journey using the TestFlight version of the app. Everything worked smoothly on iPhone (tested with different iPhones).However, my app was rejected, and upon reviewing the feedback and attached screenshot, I noticed the reviewers tested it on an iPad. I then tested the same TestFlight build on two iPads — both returned an error when calling getOfferings. The same code works correctly on iPhone but consistently falls into the catch block (at `….Purchases.getOfferings()) on iPad.SDK version: "@revenuecat/purchases-capacitor": "^9.2.1"Since it works on iPhone, we’re confident that the product identifiers and configurations are correct. We only test on real devices. StoreKit testing is not implemented, so simulator support is not expected and not needed. Tested devices: iPad (9th generation) – iPadOS 18.4.1 iPad (10th genera

Hi everyone 👋I'm having an issue with the RevenueCat paywall UI on Android. I created a paywall design in the RevenueCat dashboard and linked it to my offering called "my_offering_identifier_is_here". Then, I'm showing the paywall like this:paywallActivityLauncher.launch(offeringIdentifier = "my_offering_identifier_is_here")The products show up correctly (so the offering ID seems to be working), but the paywall design is not the one I created. Instead, a default or unrelated layout is being displayed.Here’s what I’ve checked so far: The offering ID "my_offering_identifier_is_here" is correctly set and matches what I used in the dashboard. The paywall is published and active on RevenueCat. SDK is initialized and fetching offerings successfully. Has anyone run into this before?Is there something I'm missing to make sure the corre

Hi guys! I'm integrating subscriptions in my Flutter app using RevenueCat. iOS case. I'm encountering an issue where the price shown on the paywall differs from the price shown at the actual App Store checkout. For example:* On the paywall, I show $59.99 (taken from `package.storeProduct.priceString`)* But when the user proceeds to the purchase, the App Store sheet shows $69.99 I'm not hardcoding any values — I use priceString from RevenueCat offerings.I use Flutter, but the issue happened on IOS only Questions:-Why might there be a mismatch between the price from on paywall and checkout? Thanks in advance for any insight!

When running eas build --profile dev-purchase --platform ios --local --clear-cachethe build process works but when trying to start the app and using the react-native-purchases sdk, I get the error:  Import failed: `new NativeEventEmitter()` requires a non-null argument. The reason seems to be that the RNPurchases native module cannot be found. This only seems to happen when using eas build and on iOS. I have tried several of the latest react-native-purchases library versions. It seems to happen for every version. I already searched the internet for solutions and iterated with ChatGPT but am still facing the same issue. Is anyone aware of this and possibly has a solution?

I have added localization through RevenueCat which has updated the text content. I would like to change the main image for each language to help improve conversions by country. Is it possible to “localize” the image in addition to the text copy?

I have set an offering as default offering. When starting the app for the first time the default offering is loading correctly. After this I always get this error. The new default paywall I use is Paywalls v2. I do not try to load different offerings in my code just the standard default one. In Xcode I get the following warning WARN: ⚠️ Failed looking up localization, using fallback: en_DEWARN: Could not determine price format because price string is incompatible.  

Hi, We are using Flutter SDK which utilizes Android SDK under the hood. We have an Offering set up with 6 packages.When requested through Purchases.getOfferings(), this offering has only 5 packages. As you can see, 2nd_monthly is missing in actionThis results in basic RevenueCat paywall being shown (which also contains only 5 packages) instead of our paywall. iOS app works just fine.

I’m using FlutterFlow’s built-in RevenueCat integration to create a custom paywall UI with two cards: one for the monthly plan and one for the yearly plan. The official docs only show how to configure a single subscription option (hard-coded) in the Purchase action. I need to: Let the user tap either the monthly or yearly card to select that plan. Then tap a single “Buy” button that initiates the RevenueCat purchase for the plan they selected. But in the Purchase action’s Package ID field I only see a way to bind one static package or choose “Package by Identifier,” and I don’t see how to point that at a dynamic App State or Action Output variable. I can’t figure out how to wire up my selectedPlan string (e.g. "myapp.monthly" or "myapp.yearly") into the Purchase action so it charges the correct plan.What have you tried so far? Created two tappable cards, ea

I'm experiencing a timeout error (Error 32) from RevenueCat on iOS devices during app launch. The log says:“StoreKit 1 product request took longer than expected (30.17 seconds)”, and the app hangs or fails to load products.I've verified the product identifiers, my setup in App Store Connect, and that I'm using the latest SDK.Can you help confirm if this is a known issue, or if there's a specific best practice for fallback behavior?

I’m using the new beta paywalls. How do I get {{ product.relative_discount }} to render correctly for paywalls showing non-subscription packages? This question... indicates that this doesn’t seem to be supported? Surely this isn’t the case? Showing relative discounts is a pretty big deal for any paywall with multiple packages. Can someone point me in the correct direction to resolve this?

I think it should be made absolutely clear that restoring purchases on iOS does not work when using a .storekit file. At least I did not see this anywhere and spend a day on trying to get restore to work – until I switched to a scheme without a .storekit file.Maybe this is mentioned somewhere in the docs, but I did not see it.Thanks,Marc-André

The slow fetch product informations issue was resolved yesterday, but it is still very slow to buy an IAP in sandbox mode, my app was rejected because of this, since the reviewer failed to buy the IAP successfully. Please fix it ASAP!! It is very important to me!! Thanks.  

Hi RevenueCat Community,I have a question regarding event data retrieval via the API.We know that when RevenueCat sends webhook notifications, each event payload includes a unique id for that specific event instance (e.g., INITIAL_PURCHASE, RENEWAL, etc.).My question is: Is there a way to use this unique event ID to directly query the RevenueCat API and retrieve the detailed data for that specific past event at a later time?For example, if I have an event ID like "evt_xxxxxxxxxxxxxx", is there an API endpoint similar to GET /events/{event_id} where I can fetch the details of this single event?I understand we can get a list of events associated with a customer through the /subscribers/{app_user_id} endpoint, and that webhooks provide event details at the time of occurrence. However, I'm specifically interested in whether it's possible to look up a single e

The Paywall Editor seems to have a bug right now where I can’t re-arrange elements by dragging the handle of the element on the left side. Is there any workaround to move things around?

Now, I may just be paranoid but ALL initiated purchases on my app in the last week ended in this “Purchase was cancelled” error, which to me, seems highly on unlikely for an app that used to get purchases every few days.  I wonder whether users really cancelled all these purchases or is there something else going on here.{ "nativeStackAndroid": [], "userInfo": { "userCancelled": true, "code": 1, "underlyingErrorMessage": "Error updating purchases. DebugMessage: . ErrorCode: 1.", "readableErrorCode": "PurchaseCancelledError", "readable_error_code": "PurchaseCancelledError", "message": "Purchase was cancelled." }, "code": "1", "userCancelled": true} 

Context:I'm currently using my own backend as the source of truth for subscription status. This is necessary since we have users who don’t go through the standard payment flow.While debugging an issue, I noticed the following behavior in the Customer History (see attached screenshot, customerId: user_01jtg9rmtwe6x8g96v43bcn2z3): A trial started event for pulso_suscripcion:pulso-anual occurred at 2025-05-05 01:29 PM UTC. However, the first time this webhook was delivered to my API was at 2025-05-05 07:49 PM UTC. This 6+ hour delay was the first attempt at delivery (not a retry), which likely caused a bug in my system logic (the user was able to subscribe again, so an expiration event then revoked its entitlement from my backend). Another point: I explicitly do not want Platform Server N

While preparing my app for publishing on Google Play, I noticed that the Play Console requires paywalls to clearly display information about subscription auto-renewal and how users can manage or cancel their subscription.However, I couldn’t find any fields in the RevenueCat Paywall UI editor to add this required information directly. I want to make sure my app is compliant and avoid potential rejection.Would adding this info in the “Footer Link” > Terms of Service URL be sufficient for Play Console reviewers?Or is there another recommended way to include this content in the paywall?Here is my paywall UI; Also, one small extra question:On my paywall, the monthly subscription option shows a "%37 off"

Every app download now gets a unique ID tied to the user’s Apple ID — perfect for things like offering one-time deals, detecting reinstalls, or even blocking repeat offenders. Will RevenueCat support this, or do we need to pull it directly from the device? Available starting iOS 16+More info: https://developer.apple.com/documentation/storekit/apptransaction/apptransactionid