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Question

Unable to get play store offer on base plan subscription to appear when logging my offerings

  • October 13, 2025
  • 3 replies
  • 58 views

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I’ve added a 50% off offer on my yearly-autorenewing subscription in revenuecat which you can see in the image below.  It’s called “mente-argentina”.


This is for people who’ve never subscribed to my app.  I’ve signed into my app with a fresh account, that’s never made any subscriptions to test this.

This is a react native app and I’m using the react-native-purchases package.

I’m calling the following function to get an object with all of my subscriptions/offerings in it:
const offerings = await Purchases.getOfferings();

When logging all pieces of this object, I can’t see the mente-argentina offering anywhere.

I thought maybe I should try to create another product in the revenuecat ui but there I’m unable to get revenuecat to find the offering by id in the playstore, so I’m thinking that’s not the case.

Is there anything I need to do to sync my google play offers and revenuecat?  And how do I get these offers to show up in my code so I can show them to the user.
 

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3 replies

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • October 16, 2025

Hi ​@jean-baptiste-bolh-e81e0f,

When you said that “I’ve signed into my app with a fresh account” is this a fresh account for your app or a new Google Play account? Bear in mind that the subscriptions are tied to the Google Play account, not your app one so you’d need to use an Google Play account that never had a subscription.

You also have more info here on how to get and see the offers in our SDK.

 

Let me know if this helps!


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So for some reason, no matter what I was not able to get my offer to show up ever if I selected
Eligibility criteria: New customer acquisition
on the offer in play console.

I switched it to “developer determined” and it works now.  I check the users purchase history to do the same thing as New customer acquisition manually using the revenuecat sdk


joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • October 24, 2025

Hi ​@jean-baptiste-bolh-e81e0f,

I’m glad that this is resolved.

Thanks for sharing it - this is very helpful!

 

Best,