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I’m facing an issue with RevenueCat integration in my app. On iOS Simulator, using StoreKit configuration, the purchase flow works correctly when I tap the purchase button. On a real iOS device (via TestFlight), tapping the purchase button does nothing — there is no response or error shown. On Android (both emulator and real device), everything works fine. So the problem only occurs on a real iOS device through TestFlight.Has anyone experienced this before? Why would the purchase button not trigger anything on TestFlight, even though it works in the simulator?Any guidance or suggestions on what I should check for iOS would be greatly appreciated.

Hello,I am a little bit confused on what timezone RC used in the dashboard.The first image shows a customer renewed the subscription at 02:06 PM UTCCustomer history for renewal However, when i click the event details for the renewal, it is showing 06:06 AM UTCRenewal event detailMeanwhile, my server log shows that the webhook triggered at 02:06 PM MYT (06:06 AM UTC)Could anyone confirm this behaviour? Thanks

I’m trying to replicate the “LTV per paying customers (unbounded)” metric in our data export.However, my results are consistently wrong in reporting LTV by more than 8% (standard deviation) compared to the “LTV per paying customers” chart in the dashboard.Could there be an error in my approach, or is it possible to extract the underlying account IDs from the dashboard’s “LTV per paying customers” chart for validation?cohort Mismatch in % 2025-01-31 5.10% 2025-02-28 4.16% 2025-03-31 2.65% 2025-04-30 -4.40% 2025-05-31 6.42% 2025-06-30 1.61% 2025-07-31 7.87% 2025-08-31 11.92% 2025-09-30 -5.34%    

Hi team,I’m trying to set up one-time products within the Android version of my app. I’ve set up the product (with a product id + purchase option in the Google Play Console), but the product simply will not import or show up as “Published” within my RevenueCat product catalog.This worked just fine with iOS and I ran into no issues. Only seeing this for Android, could be related to some of the recent changes Android made with one-time products? I’m using RevenueCat with React Native using Expo.

Dear RevenueCat Community,I am using the RevenueCat SDK in my Flutter application and have implemented App Tracking Transparency (ATT) permission on iOS. When the user grants permission, I call the method Purchases.collectDeviceIdentifiers() to obtain the device's IDFA. This value is correctly set and included in the events sent through the webhooks.In my Flutter app, users can purchase subscriptions using Stripe. For this, a web view is opened for the user to complete the payment. Once the purchase is completed and the user returns to the app, the app submit to this endpoint https://api.revenuecat.com/v1/receipts the subscription ids to upload the purchase to RevenueCat. This is how the user gains access to the app features after the purchase.To receive purchase events centra

 We are implementing a gift code redemption feature for our app, integrating with Airtable for code validation and RevenueCat for entitlement management. The backend is built with Strapi (Node.js), and the app is Kotlin Multiplatform (Android & ios). We have two plans monthly and annual.   **The Flow:** 1. User redeems a gift code in the app 2. App calls our backend `/api/grant-entitlement` endpoint 3. Backend validates the code in Airtable 4. Backend attempts to grant an entitlement via RevenueCat API   **The Problem:** We are consistently encountering a **500 Internal Server Error** from our backend (`dev-api.myatlas-health.com/api/grant-entitlement`) when it tries to call the RevenueCat API.   **Debugging Steps Taken:** 1.  Initially attempted to use RevenueCat v2 grant endpoi

We are implementing a gift code redemption feature for our app, integrating with Airtable for code validation and RevenueCat for entitlement management. The backend is built with Strapi (Node.js), and the app is Kotlin Multiplatform (Android & ios). We have two plans monthly and annual.**The Flow:**1. User redeems a gift code in the app2. App calls our backend `/api/grant-entitlement` endpoint3. Backend validates the code in Airtable4. Backend attempts to grant an entitlement via RevenueCat API**The Problem:**We are consistently encountering a **500 Internal Server Error** from our backend (`dev-api.myatlas-health.com/api/grant-entitlement`) when it tries to call the RevenueCat API.**Debugging Steps Taken:**1. ✅ Initially attempted to use RevenueCat v2 grant endpoint with `expires_at`2. ❌ Discovered that RevenueCat does not have a v2 grant endpoint (404 error)3. ✅ Switched to RevenueCat v1 promot

We are seeing very strange issue in our app where peopple are starting trial of $4.99 product and getting charged for $199 yearly product. We are not able to understand this issue. Is this superwall issue or apple? here is the video explaination - https://www.dropbox.com/scl/fi/9pbt5mvhg0eel46kchwx2/IssueRevenue.mov?rlkey=vlgi5ro274m9u8q0kavlkqm3y&st=yce7hqub&dl=0

I am currently integrating RevenueCat's Web Purchase Links into my Webflow project for handling subscriptions. According to the RevenueCat documentation, I need to append app_user_id as a query parameter to the purchase link to associate the purchase with the correct authenticated user.Here is the link format I am using: https://pay.rev.cat/sandbox/rim********dasa/?app_user_id=897274573489Any guidance or suggestions would be greatly appreciated!

Hello, I’m preparing for affiliate marketing and I’m testing how offer codes work. I created a test one and sent it to someone, and configured a webhook to intercept it.That worked, proved the code was introduced correctly, but I was hoping to be able to find that customer in the customer list by filtering “Latest offer type” is any of “Offer code” OR “Latest offer” IS “CODE REF”The report is empty. Is that expected? Is there a delay? NOTE: I have set up the Appstore Connect API key and everything requested in the app setup.

Hi RevenueCat team,All of my agreements and tax information are already set up and working. I also have other apps where In-App Purchases are working fine. However, with this new app I’m stuck because of Apple’s requirement:“Your first subscription must be submitted with a new app version. Create your subscription, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review.”Because of this, I cannot send my IAP for review, and Apple is rejecting the submission under 2.1 - Performance - App Completeness with the note:We found that your in-app purchase products exhibited one or more bugs which create a poor user experience. Specifically, after selecting both weekly and yearly subscriptions an error message is displayed.Review device details:• Device type: iPhone 13 mini• OS

 This code checks to see if a customer should be shown the  paywall.          let customerInfo = try await Purchases.shared.customerInfo(fetchPolicy: .fetchCurrent) let timeInterval = Date.now.timeIntervalSince(customerInfo.firstSeen) let ninetyDays: TimeInterval = 90 * 24 * 60 * 60 return timeInterval >= ninetyDaysThis check is returning false.On the RevenueCat dashboard for this user first seen was 27 June 2024. They never changed their App User ID. However they only seen the paywall today 17 September 2025. Which is much greater than the 90 days. What could be causing the delay in showing the paywall? I appreciate that the customerInfo could be cached but not for over a year.

I am getting the following crashes on Android using revenueCat KMP SDK. And it has increased recently. What could be the issue?The attached two files are of the PaywallState and Purchase click button codes Exception java.lang.IllegalStateException: at com.revenuecat.purchases.kmp.di.AndroidProviderKt.requireActivity (AndroidProvider.kt:83) at com.revenuecat.purchases.kmp.Purchases.purchase (Purchases.android.kt:275) at com.revenuecat.purchases.kmp.Purchases.purchase$default (Purchases.android.kt:266) at utils.PaywallState.purchaseSelectedPackage (PaywallState.kt:29) at pro.ui.paywall.PaywallScreenKt.PaywallScreen$lambda$41$lambda$40$lambda$39$lambda$26$lambda$25 (PaywallScreen.kt:230) at androidx.compose.foundation.ClickableNode.onPointerEvent-H0pRuoY (Clickable.kt:1018) at androidx.compose.ui.input.pointer.Node.dispatchMainEventPass (HitPathTracker.kt:436) at androidx.compose.ui.input.poi

Looking for a RevenueCat expert to implement our subscription management and in-app purchase system across iOS and Android applications. Need assistance with:SDK integration and configuration for both platforms Product setup with subscription tiers, trial periods, and pricing strategies Webhook implementation for real-time subscription events Analytics dashboard configuration for revenue tracking and cohort analysis Customer lifecycle management including churn prevention and win-back campaigns A/B testing setup for paywall optimization and conversion improvemen

Hi everyone,I have a mobile app that originally relied on $RCAnonymousIDs to manage subscriptions. Now, we’ve introduced mandatory signup, so I’m now working on migrating from anonymous IDs to our own custom user IDs.What’s not clear to me is the best way to handle the transition: How can I merge an existing custom user ID with the old $RCAnonymousID values already in the system? Should this be done via the API, or does the SDK handle it automatically? In some cases, the custom user ID is already listed as an alias of an anonymous ID. How can I “promote” the custom ID so it becomes the original_app_user_id instead of the anonymous one? Has anyone here gone through a similar migration? Any guidance on the best practices would be really helpful.Thanks!

Hi everyone,This is my first time using RevenueCat. I’ve updated an image header on paywall. however on my phone it shows low resolution. it looks perfectly fine on the paywall editor. I have tried PNG and JPG, different resolution, etc. Can somebody shed a light where I can take a look?  RevenueCat SDK Xcode [5.39.0]thanks,Wai Hong

Hi everyone,I'm implementing subscription upgrades and downgrades for Android in my React Native app, using react-native-purchases version 9.4.1. I'm currently running into an issue while testing on a physical device using an internal test track.What is happening:When I try to upgrade or downgrade from an active subscription (e.g., "plus") to another plan (e.g., "pro" or "lite"), the purchase flow fails. On Upgrade, I receive the following error from Google Play Billing via adb logcat: [RevenueCat] 🤖‼️ BillingWrapper purchases failed to update: DebugMessage: Requested replacement mode is not supported for this request. ErrorCode: DEVELOPER_ERROR. On Downgrade, I get a more generic Unknown error.. My Implementation:I check if the user already has an active sub

I noticed that we had inflated install numbers on RC vs. App Store. I trust Apple more with the installs, so I went on to find the root cause.We have a Flutter app and I call Purchases.logOut() when a user logs out. This sometimes happens automatically. I now read in the docs that logOut will clear the saved appUserID. This will generate a random user id and save it in the cache.Since RC seems to count appUserIDs as installs, each log-out will count as an additional install. Question: Should I even call Purchases.logout when our users log out? They are still on the same device, with the same Apple ID (most likely). Seems to me that this is wrong and inflates our install numbers.

Hi RevenueCat Team,I am using the RC sdk in my flutter app and I am using RC META integration to report purchases/start trial ...etc, events to META.I’ve set up the Meta integration in my RevenueCat project to report purchases to Meta and optimize ad campaigns. I noticed that the payload RevenueCat sends to Meta includes the entry:"action_source": "website" However, I need this to be set as "action_source": "app".My question is: is there a way to update or customize the payload sent from RevenueCat to Meta?Currently, because the action source is set as “website,” I have to create a Custom Conversion in Meta and select “Website” as the Action Source. This, however, requires filling out the Rules section with URL keywords, which doesn’t apply in my case.It would be great if there’s a way to adjust the payload so the events are properly recognized as app events on Meta.Or additionaly, can

Hi There is offcial RevenueCat dashboard alp for iOS only.There is unoffcial android version but I don't trust it to enter my credentials in. is there any plan in development of Android version? I would appreciate to have one thank you

Hello!I would like to manually send a web-hook event.I use RevenueCat web-hook event log to visualize if all my subscriptions were processed. In case a few couple of events are not, I would like to manually resend them.Stripe has something similar - see the attached screenshot. Implementing ‘ETL exports’ seems very unnecessary and arduous if I need to resend just a couple of events.Thank you!

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There's a missing content issue with tab elements in the Android version.The LITE tab should show pricing and descriptions (as designed by RevenueCat - see reference image),but on some Android devices like Pixel and Samsung phones, this content doesn't appear at all. The PLUS tab works fine and displays all content properly.  

In the paywall editor, I’ve specified a few badges should be overlaid -  However, at runtime, the badges don’t appear properly:  Any idea what I’m doing wrong?

I’m evaluating RevenueCat for our in-app subscription integration.We have the following requirements:We currently handle web based subscriptions using Stripe.We want to add the option to purchase subscriptions via in-app purchases.We want to see customers subscribed via the app stores in our Stripe dashboard and their subscription status We already integrate our user account system with Stripe and want to do minimal changes, ideally when an app store customer would be created the existing should be able to connect it with the user account without modificationsMy questions:How can we sync app store subscribers to Stripe? I’ve looked at the RevenueCat Stripe app in the Stripe marketplace, but couldn’t figure out how to use it properly, it talks about sending Stripe tokens to RevenueCat. Not sure I understand it correctly, but this sounds like RevenueCat tries to be the single source of tru