Hi team,
I'm seeing inconsistent behavior in the RevenueCat dashboard regarding customer attributes. For some users, attributes like email, userId, and others appear correctly, but for certain customers, these attributes don’t show up at all — even though they should have been set from the app.
In the screenshots attached, one customer profile shows all attributes (email, userId, etc.) while another only shows the default metadata and does not display the attributes we expect. Both users went through similar app flows, and we’re using the same code path for setting attributes in the SDK.
Questions:
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Why would some customer records show complete attributes and others show none?
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Are there any known reasons (e.g., aliasing, anonymous IDs, timing issues, sandbox behavior, or overwrites) that would prevent attributes from appearing in the dashboard?
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Is there anything specific we should check in our implementation to ensure attributes are always saved?
Any guidance on what might cause attributes to go missing would be appreciated. Thanks!
