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 The Trial Conversion chart is comprised of these statuses. Is there known logic to replicate these buckets with the data from the /subscribers/ endpoint? I’d like to be able to replicate these states at the database level for internal reporting.

I am trying to create an implementation to deal with billing issues for subscribers.I would like to inform users how much time they have in their grace period before a subscription is cancelled. To do this, I need to manipulate the Billing Issue Detected At attribute of the EntitlementInfo object. I have tried to find any info on what sort of format this date would be provided as, but am unable to.Could an example of it please be provided?

Hi, I have setup StoreKit on my React Native app so that I can test out making purchases for a `auto renew subscription` on a simulator. However when trying to purchase a subscription using `await Purchases.purchasePackage(product)` its was failing with the `UKNOWN ERROR`. I manage to get it working by removing the login call (i.e. await Purchases.logIn(userId)) which I was doing when a user logged into my app. However this is not an ideal solution as I want to correctly identify the user by logging them into RevenueCat. Is this an issue with StoreKit and RevenueCat? Or am I doing something wrong? Cheers,Walter

Hi ! With EAS build we can now use react-native-purchases without eject according to this discussion : https://forums.expo.dev/t/has-anyone-successfully-adopted-iap-with-eas-build-for-their-managed-app/54047/17Can you update your documentation ?regards,Sephyre

Is it possible to check on the client-side if a user has an active free-trial?Under the settings page in our app, we want to display a button that says ‘Cancel free trial’ that helps the user with their subscription management.I would like to only display this button to users who have an active free-trial, not to regular users or paying users who are not in the free-trial stage.Is there a RevenueCat option that I am missing? Or would I have to hack something together to make this work?Thanks <3

Why an entitlement is not activated when I call the restore purchase method?

I have created monthly and yearly subscriptions with the same level on appstore. In the app I first subscribe for monthly subscription and then I change the subscription from monthly to yearly in the app using Revenuecat react native library. After monthly subscription expires it changes to yearly correctly. When yearly is activated I change the plan again to monthly. Instead of changing the subscription back to monthly after yearly subscription ends in an hour it simply expires and the user is left without a subscription plan. Is it a limitation on Sandbox or an error? If I first subscribe to yearly and then change to monthly then after an hour it changes to monthly correctly. Highly appreciate if someone can provide any guidance on this issue. 

Hey, first of all thanks for this great platform. It simplifies handling purchases a lot, but unfortunately I’m having troubles with it.I’m experiencing strange behavior regarding subscriptions and authentication. Let’s say my account has subscription attached. I sign out and try to sign in again using credentials for the same account. Now, `logIn` calls randomly return valid subscription data or nothing. It seems to only happen on Android though. What’s even more interesting, `restoreTransactions` attaches the subscription again.In further testing it turned out subscription is moved from proper account to newly created anonymous user. Is this expected behavior? If so how can I make sure subscription stays active for the user? Let me know if additional information is needed. Thanks in advance for your help!Platform details:React Native 0.63.4

Do you know what the best way is to onboard a user and give them access to a subscription for free? I am using Firebase as a back end, fyi. I need a way to onboard clients and provide them access to subscription features without charging them.Thanks in advance for your help. 

Hi,I started my experiment on January 20. Both variants have successfully converted users from 3-day trials. However, after almost 3 weeks (on February 7), I didn’t see any results for the experiment. Instead of it, I see the message “Data for this experiment will be available in 24 hours”. Questions:How do I know if my experiment is running successfully and I’m not wasting my time by looking at placeholders for several weeks? Why does RevenueCat say that the data will be available in 24 hours if this is never true? I’m running my third experiment and data was available in 1-3 weeks. What are the minimum criteria for data to be available? E.g., at least three converted users / purchases? Are there any plans to show how the LTV is calculated for each variant? Any clarifications on my questions would be greatly appreciated.

99% of my subscriptions are working fine, but I have a handful of users that are ‘renewing’ every month for a price of 0. Their initial conversion was also 0, as is every monthly renewal cost ongoing. Any idea what’s going on? Am I being cheated or is something just being mis-reported?I’ve never changed prices, run any offers or introductory pricing, just a 7 day free trial, which as mentioned above is pretty much working as expected apart from these few anomalies.Thanks

I’m not seeing a way to do this, but I just wanted to be sure. Is it possible to attach custom data to a purchase? I am looking for a way for my users to leave feedback with donation purchases. Thanks!

Hi there. I have a product which unlocks content for 1 day to specific features inside my App. (We control this time on our server so no problem here).The problem that we're having is that when we try to purchase this item more than once. Google shows a Modal: "Error: You already own this item"I guess that this is happening because products are non-consumable by default.The only thing that I need is to make this product consumable to let the user buy the item as many times as he wants.How can I do this using RevenueCat?Thank you in advance!

Hi Team/Community,I have a issue at the moment where a user can not make a purchase on the Apple App Store in BOTH Production and Testing, which rules out Sandbox accounts etc (have also dived down said route).  The same code is working perfectly for Android. Things I have explored/tried:Deleting and creating sandbox accounts for Apple. Checked I have no outstanding agreements with Apple. Made sure in-app purchases in enabled. Tried configuring the purchases_flutter package with both legacy and new api key. I am sure a ton more, that I don’t remember.The error looks as follows:flutter: \^[[38;5;12m│ 💡 now trying to purchase<…>[Purchases] - DEBUG: ℹ️ Vending Offerings from cache[Purchases] - DEBUG: ℹ️ makePurchase[Purchases] - DEBUG: 💰 Purchasing product from package  - finMonitor_1500_1y_1w

Hello support team, I am using sandbox to test purchase in revenue cat in flutter android. Usually test purchase last for 30 mins for annually subscription. So when a purchase info expire, it automatically renew subscription for the user. Why this happen. I have no idea. Does anyone has?

Hello, I am facing a weird problem. I purchase a subscription by flutter app. Then I see the purchase info in recent transaction in dashboard in revenue cat. That's fine. But if I log out and login in app, I see another renew transaction in chart in dashboard. Why a new renew purchase create automatically. I don't understand . Please help me.

In Charts, the Store filter with the value of “Play Store” does not seem to work for some of the charts.In particular, in both the “Initial Conversion” and the “Trial Conversions” charts.  When I fliter by Store for either Play Store or App Store, all of the New Customer values stay the same.When I use the Subscription Retention chart and filter by Play Store, all of the data is zereod out.

I filed this issue in the github flutter repo, but was informed that no human will look at it because “the template was changed”.The template is entirely irrelevant to the content of the ticket, because the issue is related to the way the project itself is maintained.Please do not ignore issues just because the flutter doctor output is not attached, there are plenty of cases where this is just a waste of everybody’s time.

I was looking at some transaction detail for our account.  We began an App Store price change from $0.99 to $2.99 on Jan-9-2022, we preserved pricing for existing subscribers.How is the following detail data possible?  The purchased_at date is Aug-3-2021.  All subsequent data for app_user renewals also are showing $2.99 so RC revenue is overstated for this app_user it seems.{  "app_id": "appa8d87477cb",  "app_user_id": "$RCAnonymousID:b8bfb41443d54a4ebb9c35866e17efbb",  "country_code": "US",  "currency": "USD",  "entitlement_ids": null,  "environment": "PRODUCTION",  "event_timestamp_ms": 1628006356000,  "expiration_at_ms": 1630684756000,  "is_family_share": false,  "is_trial_conversion": true,  "offer_code": null,  "price": 2.99,  "price_in_purchased_currency": 2.99,  "product_id": "me_mo.99_1",  "purchased_at_ms": 1628006356000,  "store": "APP_STORE",  "takehome_perc

Hi,  We’re setting up the RevenueCat > AppsFlyer integration. This allows RevenueCat to send subscription-related events to AppsFlyer, so we can tell which advertising campaigns are performing the best. Most importantly, RC will send proceeds data to AF, so we can tell how much money is coming from each campaign.  Here’s my question: What happens if a user gets refunded on each of our platforms (Apple, Google, Stripe). Does RC pick up on the refund? Does RC send the refund to AF, so AF’s proceeds reporting is accurate?  Thanks,  Toby 

On the dashboard, there’s a filter for number of total_renewals and can be exported as CSV, but how can that be read from API or webhook?The webhook only sends the data of the action, which is fine. But maybe the get subscriber end point should also send this info back.For now the workaround seems to be to play around with the dates, which is definitely not the best.

The total installs and active users displayed on my RevenueCat dashboard overview are way off. I believe it’s at least double the amount of installs, and I would guess the active users count is also around double.It’s been like this for almost a year now, I just haven’t decided to report this until now.Is RevenueCat counting anonymous ids as a user as well? I’ve checked in my code and I'm positive that I'm just identifying the user once when authenticating.Am I the only one experiencing this? Current SDK:react-native-purchases – 3.2.0

Hi everyone,I have integrated Adjust in our application and i see the integration of Adjust with RevenueCat. However the docs point me to Native iOS/Android implementation where the Adjust config isn’t available. Can anyone help around this - how do i set adjust delegate in Appdelegate if the initialisation is being done through React native.https://docs.revenuecat.com/docs/adjust

Hi! We just launched our new in-app purchase, so it’s only been live for a few days. A customer just let us know that they successfully started a subscription (they confirmed with an app store recipt and screenshot of the active subscription in the app store), but the service wasn’t activated. Looking at their customer profile, there are no indications of a subscription started in the customers history.We have had other customers activating the subscription the last days, so it looks like it’s working fine.What could possibly have gone wrong here? Troubleshooting tips?

We want to integrate some of the dashboard/customer List data of revenue cat into our overall business KPI dashboard (using Klipfolio for this). So far the only way we found to export the data is through manually downloading the csv files through the “export buttons” on the Dashboard/Customer Lists.  Now I am wondering. Is there a way to access the same data via an API or have them automatically exported/send to a certain email address?This would help us a lot in integrating the data from RevenueCat as single source of truth into our business.  Thanks for any help or suggestions on how to make this work