Get Help

In the SDK docs it is mentioned that the SDK caches user information. What is the TTL on the cache information? How stale can the information get? If a user leaves the app in the background for a few days does the SDK refetch information when the app is opened back up? https://docs.revenuecat.com/docs/purchaserinfo#get-user-information  

Hello! I decided to start use RevenueCat for my android application (it is using flutter) instead of native in_app_purchase package. I tried to follow your Docs, but I still couldn't find the point I was looking for :( My app provide possibility to buy month/year subscription. I am using purchasePackage method to make a purchase. But as I see in Subscription section in Google Play Market this purchase is not complete. Do you have some API, to complete a purchase?Best regards, Roman. 

Is it possible to get the value of currency in initial_purchase web hook. Initial_purchase webhook return currency: null when trial is provided to the user. I need a currency value to create subscriptions in my system.store: Amazon

Hi everyone,  Is there a simple way that Revenue Cat can manage app discount codes?  We’d like to share regular discount codes for specific groups to make the app free for some users.  Thanks,  Louise

Hello, In Stripe you have a product and a customer.Product has a one off payment, e.g. it is not recurring.  Customer is created in advance in RC and also in Stripe with some metadata as app user id etc. I have a codeless solution in Integromat where I want to listen on Stripe event, then get app user id metadata for purchase from Stripe and create new Purchase in RC.However, in Stripe you have multiple ways how to charge users. The one I am interested in is that I go to Stripe, and create an invoice to existing customer that they should pay. Once it’s paid, they should be granted a lifetime entitlement in RC. This way user gets an email into their inbox with a direct pay link. The problem is that this method doesn’t create a checkout session, so there is no event for completing checkout session with session id to send to RC. Also, there is no subscription created in Stripe, because Stripe allows to create subscr

Hi RevenueCat,After renew subscription, the isActive become to false, I got the log:EntitlementInfo(identifier='Premium', isActive=false, willRenew=true, periodType=NORMAL, latestPurchaseDate=Tue Apr 19 15:22:10 GMT+07:00 2022, originalPurchaseDate=Tue Apr 19 15:22:10 GMT+07:00 2022, expirationDate=Tue Apr 19 15:29:08 GMT+07:00 2022, store=PLAY_STORE, productIdentifier='com.test.nightshade.one.monthly', isSandbox=true, unsubscribeDetectedAt=null, billingIssueDetectedAt=null, ownershipType=UNKNOWN)I saw somethings:ownershipType is UNKNOWN → it should be PURCHASED isActive = false + willRenew = true → it should be isActive = true + willRenew = trueDo you know why it’s happen and how to fix it?---------------------------------------SDK Version: 5.0.0-rc3Operating System: android 9 

Hello!I have used block transfers as a restore behavior in revenue cat in accordance to my application’s business logic which is:If User A subscribes to product and his subscription in underlying store is active then the User B shouldn't be able to make the purchase, but if the subscription of User A in underlying store is expired then the User B should be able to make the purchase.Currently I am facing issue of There is already another active subscriber using the same receipt.while trying to purchase from User B even if the subscription purchased by User A is expired. For the desired behavior when the subscription of User A is expired then the purchase should be transferred to the User B but if the subscription of User A is active then the purchase

Hi,Please help us to solve a mystery.When we build our app and upload to testflight I can see that the app send request to sandbox.itunes.apple.com and it’s very slow. According to posts in forums and communities this is known issue that is not taking care of for years from Apple side.This request is taking a lot of time (I assume that this request source is from react-native-purchases library) and slows down our loading process of the app.Sometimes the requests are even timed out or I get message like:None of the products registered in the RevenueCat dashboard could be fetched from App Store Connectand the products are not loading I don’t see such requests from the production version that is downloaded from the app store.I do see requests to itunes.apple.com How can I make sure that this situation happens only on testlight. How can I build the app in a production mode to check this. I tried the ad hoc bu

I added the OneSignal integration. All but one of the tags are coming through reliably. The ‘active_subscription’ tag (which for some reason was initially blank and I later filled in on the integration page with its default value of ‘active_subscription’) is present in some integration events, but not for others. I seem to get a `true` value for `TRIAL_STARTED` events, and a `false` value for `EXPIRATION` events. But nothing for example for `CANCELLATION`. Can someone clarify the intended behaviour here?

Hello, I’m going through the steps here: https://docs.revenuecat.com/docs/apple-app-store#ios-14-only-testing-on-the-simulatorAnd I’ve gone over it several times, and I think I’m doing everything right, but I keep getting [Purchases] - WARN: 🍎‼️ Invalid Product Identifiers - (I have the certificate in place. Double checked my identifiers are spelled right. And I get the products on the actual device, just haven’t gotten the StoreKit testing working on simulator.Thoughts?

We did RevenueCat Flutter SDK setup to start selling IAPs in our hybrid application, but we're having a lot of problems when testing the purchases in the iOS Simulators. We already read the discussions across this STORE_PROBLEM issue #1, #2, and many others, but we are trying to debug it deeper because we strongly believe that a misleading configuration exists, but we can't say if it's with RevenueCat Flutter's SDK or with Flutter itself. We found out that the error disappear when running the Flutter iOS app (ios/Runner.xcworkspace) directly through XCode, not through `flutter run ….` CLI. After the build is made through XCode, further builds made using `flu

Hi there! I’m using an App Store sandbox user, auto-renewable subscriptions, and have enabled the “Interrupt Purchases for This Tester” option in App Store Connect.When forcing the interruption, the `purchasePackage:` method fails with the correct error description.I’ve set my delegate to call the method `didReceiveUpdatedPurchaserInfo:`. After the user agrees to the new terms, the App Store window closes and confirms the purchase but the delegate method `didReceiveUpdatedPurchaserInfo:` isn’t called. If I try to purchase the subscription again, I’m told I already own it.I would expect the `didReceiveUpdatedPurchaserInfo:`delegate method to be called in this case. I’ve set up Apple Server-to-Server Notifications via the link provided by RevenueCat with no luck. Anyone know what might be going on?

Apologies if this is a newbie question, but I’m struggling with implementing what I consider a rather simple auto-renewable subscription offering consisting of two packages on iOS with SwiftUI:Annual Individual Plan (family sharing disabled) Annual Family Plan (family sharing enabled)When I create the second package, RC refuses to create it, because the ‘Annual’ identifier is already taken.I solved it temporarily with a custom identifier (“Annual Family”), but RC does not automatically recognise the subscription length (annual) and throws WARN: ⚠️ Unknown subscription length for package:default, ignoring.Any advice on how to implement the above scenario (two annual packages) is much appreciated, thank you!

Hi all,EDIT - found this post very useful - it doesn’t entirely answer the question I have but certainly sheds a lot more light on it.Apologies for the second post in a short time. It’s on a related topic, but not identical.Can someone explain why the following is occurring please?RevenueCat initialised and anonymous App User ID is created We create our own App User ID and call the logIn() function, passing that ID in We make a purchase When our Webhook runs, we receive the new App User ID (created by us) in the app_user_id field, but we receive the old, anonymous App User Id (created by RC) in the original_app_user_id field.In theory this shouldn’t be a problem and we should be able to ignore the original_app_user_id field as irrelevant information, but we need

Hi there.I’ve read various similar threads and whilst they *almost* cover our situation, I can’t find a specific answer to the scenario we find ourselves in. Thanks in advance for any help anyone can offer and let me know if any clarification is needed on any points. Apologies for the length!!Our Setup:We have an app that will be used in schools where multiple devices may be used to sign in. Our app asks for account creation before it can be used. Once an account is created, the user can purchase a subscription to access content, either as part of that initial signup process, or by logging in at a later date and completing the process. We store no data to the device itself - all data is saved to our servers, so that a user can sign in on any device they have to hand once they have a subscription. A subscription buys you a login for a certain number of students and if the subscription expires, that login is revoked

Hi, which is the value to use in purchaserInfo!.entitlements[entilementName]! to get the number of renewals for the current subscription?purchaserInfo is from RevenueCat.Purchases.shared.getCustomerInfo { (purchaserInfo, error) inThank you.

Hey thanks for listening. I have been using Google play billing library since past 2 years and now switching to Revenue cat. I have few questions regarding migrating subscribers of my app. So there are two types of subscribers 1. monthly and 2. annual subscribers. I have saved their data in firebase realtime database and nowhere else.Your docs were really helpful in integrating the Purchase SDK of RevenueCat but what i am not able to understand is about migrating these active subscribers (around 20). Won’t the RevenueCat automatically be able to communicate with Google Play Servers and check if a user is premium user and active? If not and if i have to manually update the data (which is incomplete as i don’t know about the app_user_id) then what is the best possible way to handle this?

Hey all, I love the idea of RevenueCat being the single source of truth for payments, especially the subscription part.I am building an app that is cross platform(android, ios and web). I use Ionic capacitor, so the frontend is also fully cross platform. But I have quite a few different payment methods.I am adding both in app purchases and also stripe for web. But for web, I also support crypto(eth) payment. Now I know RevenueCat does not and most likely cannot support “all” payment methods. So I am not asking for Crypto payment method support, but it would be super nice if we could add a general customizable app in the project settings, where my backend can simply post new payment data created by some other 3rd party payment method(such as crypto) With this implemented, I can just check RevenueCat data to check if a user is subscribed to a specific plan, whereas now, I would have to check both Rev

Hi!I have paywall in my app which provides different types of subscriptions. However there is an option for once time payment too.In AppStore I’ve configured this lifetime plan as non-consumable purchase and it works fine.In PlayMarket I’ve added the item to the “In-app products” section. “Allow users to purchase more than 1 of this product in a single transaction” option is OFF, tax is set as service. However on Android I get all my subscription-type offerings normally, but my “lifetime” offering returns as null.Of course both products, iOS identifier and Android identifier, are added to the dashboard and the proper “lifetime” offering item. What else I’m missing?Thank you in advance!

Why might I be seeing churn greater than 100% when I look at annual churn?

Hi!I’m integrating Adjust with Revenue cat. Could you please help to understand what event goes into the “Initial purchase event token” field? In my app, I have the following subscriptions and purchases:Trial → weekly subscription Monthly subscription without trial One-time purchaseAs far as I understand in my case the Monthly subscription should go to the “Initial purchase event token”. Is that right? 

I’m trying to test the Amazon library, and get the following for Offerings back from RC…{“offerings”: {“all”:{}, “current”:null}}Notes:We only have one Offering Works on iOS and Play Using the correct new Amazon Public app-specific API key Checked “Use Amazon” in UnityAny insight into this issue?Thanks!

I’ve prepared my Amazon app to use RevenueCat for my app subscription and run into the following issue. (Details on the steps I’ve done are show below the description of the issue I am having) When trying to retrieve the offering in my app on an Kindle Fire Tablet, using Purchases.getSharedInstance().purchasePackage(SettingsSubscription.this,packageOffer1, new MakePurchaseListener() { @Override public void onCompleted(@NonNull Purchase purchase, @NonNull PurchaserInfo purchaserInfo) {        } @Override public void onError(@NonNull PurchasesError error, boolean userCancelled) { // No purchase }});I receive the following error in the onError method.ERROR: Error fetching offerings

Hi thereI can see charts for our Active Trials and would like to see a future projected revenue forecast based on when those trials are due to convert.Even better if it accounts for our trial conversion rate based on product, but no problem if I need to guesstimate that myself.How might I do this?Tobin

Is it possible to get the value of currency in initial_purchase web hook where period_type = TRIAL. Initial_purchase webhook return currency: null when trial is provided to the user. I need a currency value to create subscriptions in my system.