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When using the API to pull subscriber data prior to the 15th valid trials had is_trial_period field as “true” and is_an_intro_offer_period “false”. The sandbox data also matched. Now, both fields for new trials are “null” across sandbox and non sandbox data. Whenever we export data directly from RevenueCat customer lists directly, there are no nulls. Does anyone know what may have caused / how to solve this problem?

Hello, We noticed that one of our players was supposed to covert from a trial to a paid monthly subscription, but it shows that a billing error was encountered, so the subscription was cancelled. However, RevCat still shows that the player was given another full month and that it will renew again next month. We were expecting the subscription date to be rolled back, since there was a billing error. And we’ve also not allowed any grace periods through the Google/Apple dashboards. Is there a way to confirm a billing error was in fact encountered? It looks like their total spent at the top says $10, which would include the failed conversion from a trial, so I’m not sure if their purchase did actually go through, but then a different error happened afterwards? If the charge didn’t actually go through, is there a way we can roll back the subscription date for this particular player? And moving forward, is there a way to prevent this from happening to other players in the future?

Hi Everyone, We are handling the restore mechanism with the combination of our local app user id and Revenue cat SDK. So again is this mandatory to show Restore purchase button in the app? For example with the help of app login username and password credentials, we are giving access to Premium features (This reflects to restore mechanism). Due to not showing the Restore purchase button in the app will cause any rejections from Stores (App Store and Play Store)? Thanks for your help.

I am testing out purchases on iOS in the Sandbox, which means I’m triggering a lot of purchase transfers between users. I see a new event being shown in the UI of the user that had the purchases transferred to, it says > Got their purchases transferred from another user That looks fine, but if you click into that event and look at the user that the purchases came from, it also says > Got their purchases transferred from another user Shouldn’t it say > Got their purchases transferred _to_ another user

Before we created subscriptions in stores, we created free trial on our backend. The problem is that RevenueCat does not know or show our free trial users on the customer list. We see users only when they make a purchase thus we can’t give them promotional entitlements through the console. Is there a way for RC to see our free trials users without setting up introductory offer in subscriptions ? ( that would require UX/UI changes on our side)

We have enabled family sharing but one of our users can’t get it to work. We have tried everything to help but can’t understand why it isn’t working. It is working for other customers. For the specific user that made the purchase I can see that "country_code": null for the event data. For all other users I look at the country_code is not null. Could that be the problem and why is it null in that case? (Not sure if I can post the link to the user in our dashboard here as it is public)

I have an independent watch app on the store as part of a family of apps. The watch app is part of a single project with the iOS app. After I upgraded Xcode, my app will no longer recognize the Purchases(now RevenueCat) package. I am using a single class that manages the purchases. If I have it as part of the watch extension it throws errors. If I only target the iOS app, the errors go away. The errors all essentially amount to: 'PurchaserInfo' is not a member type of class 'RevenueCat.Purchases' I am also showing an error of Watch Extension.build/Objects-normal/arm64_32/Settings.dia:1:1: warning: Could not read serialized diagnostics file: error("Invalid diagnostics signature") (in target 'Watch Extension'… Steps I have done: Make sure that the package is linked to the extension cleared the derived data, cleaned the project and restarted. I can find no setting that seems to be a problem. Any help would be appreciated.

Hi, I am using flutter to implement purchase package. My code looks like ; _purchaserInfo = await Purchases.purchasePackage(packages.first);//print('purchase completed');appData.isPro = _purchaserInfo.entitlements.all["all_charts"]!.isActive; This code is invoked on a click of a button. It works fine for monthly subscription but when I use same code for annual subscription, nothing is happening. I just get following messages; D/[Purchases] - DEBUG(13801): ℹ️ Vending Offerings from cacheD/[Purchases] - DEBUG(13801): ℹ️ Checking if cache is stale AppInBackground false

Recently, Google has stopped normally skipping subscriptions to my offer,users have a payment error, although everything is fine with the card. Will everything be better with revenuecat?

Hi Team, Just want to RevenueCat charge the user/app owner on takehome amount (after 30%/15% apple/google cut) or actual subscription amount?

We’re having an issue that seems to only be present in certain foreign markets. So far, we’ve received reports in: Russia, China, South Korea, Thailand, Japan, and Bulgaria. Everything seems to be working well in other regions. The issue is that when a user selects a package to purchase, whether this individual user is on iOS or Android, clicking to purchase the package, which uses the purchases_flutter library, crashes the app and presents the default error screen. Any ideas as to things we may be doing wrong?

As an RC newbie and reading the docs/guides and forums… I see someone at RC thinks that everybody is happy reading 14px fonts. It’s really not great. I don’t need glasses, but the fonts on all the RC web pages are like a mandate that everybody should be in their 20s :)

From The Ultimate Guide to iOS Subscription Testing Because the sandbox environment doesn’t have a subscription management UI like the production App Store, you’ll need to expose buttons or other means within the app to test purchases that trigger upgrades, downgrades, and cross grades. I’m a bit confused on what to do to test a crossgrade. I have two plans, same level, different duration (annual and monthly). When I test in sandbox switching from monthly to annual, in Customer History I see the renewal events of the monthly one, then the change of renewal preference to annual, but then it stops renewing on either plan. On my I app I end up as if I just cancelled and not subscribed again. Is this expected from the limitations as quoted above? If so, is there anything I can do to test this further or is that enough to assume it will work in production?

I am experimenting Webhooks as part of Sandbox Testing with App Store. In the Event Details page I see the entry for the Webhook trigger but it always ends in Failure. Also, I am unable to send the test event from the Dashboard. It says not possible to connect. The endpoint configured is tested separately, but not sure why I am experiencing this as part of the trigger or the test event. Unable to find any traces to debug this more. Attaching the screenshot for reference. Any help is greatly appreciated. Thanks

“Active Subscribers” and “Total Revenue” on the Customers page do not match “Active Subscriptions” and “Revenue” on the Overview page, which are higher here. (App Store only. New app.) Why?

Hi, I am experimenting Webhooks integration for purchases events callbacks in Sandbox environment in AppStore. For every purchase transaction I do, I see that there is an attempt to trigger the Webhook in the Event Details, but I only see Retrying and Failure states. I do not see any logs about attempting the endpoint for any event at the API service level. In case of Failure, the response does not have any detail to convey the reason for failure. I have tested the endpoint separately using other clients and see that the endpoint is up and running and returns 200 status code. Not sure what is the issue here and where can I find more information to debug this situation. Any help is greatly appreciated. Thanks

I am implementing App Store subscription (promotional) offers in an app, and I need to implement a check similar as the checkTrialOrIntroductoryPriceEligibility SDK function. This article here suggest I could use an existing entitlement as a means to validate that, however an entitlement could have been acquired in another platform, thus tricking me into promoting an offer Apple will not honor. Apple suggests instead: You can check whether the receipt contains any existing or expired subscription purchases to identify these current or lapsed subscribers. Which seems pretty simple, but the SDK doesn’t seem to expose this kind of information - wether a specific product identifier has ever been purchased on iOS . The raw ReceiptParser also has no public parsing methods I could use. I would have to resort to manually parsing the local receipt, which makes no sense when using RevenueCat. I also see a property called in PurchaserInfo called allPurchasedProductIdentifiers. Could this be used

Hi there!I'm experiencing some delay on the PurchaserInfo data right after login. I'm using the Transfer Purchase behavior from https://docs.revenuecat.com/docs/restoring-purchases. Problem: PurchaserInfo returns without active entitlements right after Purchases.login() Steps to reproduce:1.With a anonymous user, buy a subscription 2. Now the anonymous user has an active entitlement on PurchaserInfo 3. Log in (Purchases.login()) on a account with no active entitlements 4. Call Purchases.getPurchaserInfo() to check if user has active entitlements Result: The recently logged in user has no active entitlements, even though they should (because of the Transfer Purchase behavior). However, if I call Purchases.getPurchaserInfo() again after 2-5 seconds, then the PurchaserInfo returns correctly, with the user having the active entitlement. To fix this I'm using addPurchaserInfoUpdateListener, so I can observe better the PurchaserInfo changes. But is this delay after transferring a purchase no

We are launching a new app that requires users to sign in with their Apple ID (sign in with Apple). Are there any best practices for using the RC purchases SDK in combination with sign in with Apple. One thing I was wondering was if we should rely on the Apple Identity Token as our User IDs or the anonymous user IDs vended by RC. Any insight would be greatly appreciated.

Hi, we are trying to block restores for users, we would like to only associate 1 apple id to our own account, the problem we are having is that on Android(having previously configured RC to block transfers) , if we login with two different accounts but the same Google account , RC will let us buy the same product , in the other hand on apple , if we login with two different accounts of our own but the same Apple id, it will not buy the product although the purchase completes ( we know this is the intended behaviour), what we intend to do , is only link one apple o android account to our own account , i already checked the docs and other post but this different behaviour between apple and google seems strange, we hope you can help us understand better Thanks for your time.

Hi there!I'm testing the login/logout system of the RevenueCat SDK on Flutter.I'm using the Transfer Purchase behavior from https://docs.revenuecat.com/docs/restoring-purchases. Problem: PurchaserInfo entitlements returns empty after Purchases.logOut(). Purchases.getPurchaserInfo() only returns correct after I refresh the app and call Purchases.setup(). Steps to reproduce:1. Enter app, call Purchases.setup() (without appUserId). 2. Do a subscription purchase 3. Now with the user with subscription, call Purchases.login(). The user now has a provided app id and has the subscription entitlement. 4. Call Purchases.logOut(). Now the user has an anonymous id. 5. Call Purchases.getPurchaserInfo() to retrieve the user's entitlements and check if the user has subscription. Result: the user has no entitlements, even tho the user bought the subscription on that same device.But…6. Refresh the app and call Purchases.setup(). Now when Purchases.getPurchaserInfo() is called, it returns the subscripti

This is for iOS. Is it possible to provide the paying user with a consumable In-App Purchase at the time of their initial subscription and subsequent renewals? For example, the user signs up for a 3-month subscription. At that moment we give him 10 apples. Three months later when his subscription renews, he gets 10 more apples. If there’s not an easy way with RevenueCat or iOS, then I’m sure I can think up a workaround using some Booleans and Timestamps - figured I check first. Thanks!

Hello, I’ve faced an issue when implementing a view on iOS that allows the user to switch between hour subscriptions plans when testing in sandbox. I have the current set-up for the subscriptions: Only one subscriptions group that is made of 4 subscriptions: A level 1 monthly subscription => entitlement “Premium” A level 1 annual subscription => entitlement “Premium” A level 2 monthly subscription => entitlement “Classic” A level 2 annual subscription => entitlement “Classic” Since all are in the same subscription group, I should be able to only have 1 subscription active at all time. The issue is that the user can manage to get 2 entitlements at the same time for this subscription group. To do so he simply have to: Take the level 2 annual subscription (at this step he unlock the Classic entitlement) Change to the level 2 monthly subscription (I’m still having the annual plan but at the end of the year, I will change to monthly period) Upgrade to the level 1 monthly subscription (I’m u

Hello! I am confusing about configuring consumable products. I added directly all consumable products to products tab in dashboard and do not want to attach to any offerings or packages. Is it not get any problem? And in "purchaseProduct(...)", do I need check transactionState for each case or RevenueCat automatically handle and I only give user Coins(for example) Thank you so much for your help!

In my “Cohort” report, when looking at the retention of our yearly subscribers, it shows retention rates above 100% (see attached screenshot). This seems like a good thing...I just need to know what it means. Is this extra people who are resubscribing who have subscribed previously (not a renewal)? Or does anyone know how to interpret that? Maybe I’m completely misinterpreting? Thank you in advance for the help!