Question

Customer converting and renewing for $0, no promo code

  • 4 August 2022
  • 2 replies
  • 6 views

Badge +1

I have a customer that converted from a trial for $0, and it’s renewing at $0, and just got a billing error but still the subscription will renew next month? what is going on here?

 


2 replies

Userlevel 2
Badge +4

Is it possible they purchased this product before you had RevenueCat?

 

We rely on detecting product prices at time of purchase so sometimes we don’t know the price for a product if it was imported later. I think that might be the case looking at the user timeline, first seen was after the trial started.

 

Do you have other purchases of this product with the correct price?

Badge +1

I released my app with RC, and that product is working with other subscribers 

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