Get Help

I have a requirement that I want to set a temporary entitlement for the user, (not through in-app purchase), like this cutomerInfo.entitlements[@"temp_access"].isActive = YES

Hi all, I want to find all purchases made by the user on IAP, in my app’s code. Actually due to some UX issues, some customers have bought both the lifetime and monthly subscription of the app. Now I want to identify such users while they run the app, and instruct them on how to claim refund for one of the purchase. What is the best way to do this, since I don’t have any email id identifier for the users, I was thinking of adding code to identify such users in the app itself, any pointers on what functions can I call from RevenueCat’s SDK for me to solve this issue. I am looking for iOS based solution 14.0+.

Have user A logged in Purchase a subscription Log out, log in as user B Purchase a consumable in-app purchaseExpected: no subscription for user B, subscription for user AActual: subscription for B, no subscription for AThis is extremely wrong, since user B is expecting to get a consumable in-app purchase effect, while they get an effect as if they bought a subscription. Subscriptions should only be transferred when explicitly asked by a user.

I have a use case at the moment where a user who is subscribed to an autorenewable subscription can invite a friend and receive a free month. On Google this is pretty straight forward to implement. The problem is on IOS. I saw we can use the promotional offers in order to implement this. The problem is that I offer that free plan on the server side and the promotional offers can be purchased only on the mobile app side. Is there any way to purchase a promotional offer on our server side?

I am developing an app that gives access to a certain database for information lookup.The idea is to charge $2.99 for the app in the app store which gives access to the current version of the database for life.Then, whenever a new version of the database is available (happens annually), offer a non-consumable in-app purchase to get lifetime access to the new version.My problemIf a user buys the app in 2022 and uninstalls it when the in-app offer to upgrade to 2023 comes up (not purchasing the upgrade) and then reinstalls it, How can I figure out what version of the database they are entitled to? How can I determine when they first bought the app?

I am writing an app with the choice to subscribe to premium features on a monthly or yearly basis. I’ve been wondering if I need to store webhook data that comes from revenuecat into my database. What would be the benefit of this? I thought that the revenuecat API (i.e. javascript API) lets us see if a user (i.e. alex@mywebsite.com) is subscribed to our iOS/Android/Stripe app. Maybe I’m missing the point somewhere here. If I did store the data in a SQL db, how would the schema be best designed?  I see @ryan from RevenueCat replied to a similar post but I’m not 100% sure how to implement this best. I see the /subscriber endpoint

I have an existing Objective-C project that is already using CocoaPods.After adding the pod 'Purchases' to my podfile my project no longer runs.It quits with the error messages:__abort_with_payloaddyld[15384]: Library not loaded: @rpath/libswiftCore.dyliblibswiftCore.dylib' (no such file)I am on Xcode 13.0I checked the solutions on this page https://stackoverflow.com/questions/26024100/dyld-library-not-loaded-rpath-libswiftcore-dylib, and based on that, have confirmed the following:For both my project and target:Build Settings > Build Options > Always Embed Swift Standard Libraries is set to YesFor my target:Build Settings > Linking > Runpath Search Paths is set to @executable_path/Fram

Hi, I received  BILLING_ISSUE and CANCELLATION webhook event when I changed our subscription plan in the Manage Subscription page on iOS. (I changed my plan from monthly to yearly)‘cancel_reason’ in CANCELLATION webhook  is ‘UNKNOWN’.I received a PRODUCT_CHANGE webhook 1 minute after CANCELLATION Why are these webhooks being sent? I'm testing in a sandbox environment.

We are migrating from application created in Account A to application created in Account B. So need to export data from application created in Account A and import it in Account B. Exporting customers data does not have all required fields as below:app_user_id receipt (the raw receipt file) product_id price introductory_price (if not a free trial) currencyWe need to do export data from Account A and need to import in Account B for one specific reason.In 2019, Apple introduced Mac catalyst but at that time no way to unlock app by purchasing in app purchase from iOS. So we integrated RevenueCat and it done really nice job. Both iOS and Mac app has different bundle id and both have different in app purchases. Purchasing on one platform will unlock features on another. As we migrating from one account to another account, it might be like if user don’t update on other platform it might lock

Hi,We have received a GDPR request from a user for insight into their data, and as such we also need to provide them with the data sent to RevenueCat about them.What tool in RevenueCat will allow me to export all data about a user?GreetingsHans

In the overview panel I see a number of customer ( 398) that does not correspond to the one reported in panel customers (9) . Why there is such a difference? Thanks in advance to anyone that could provide support 

I was build an appplication by Flutter, when I release it to Android it is run well, when I put it to TestFlight it also run well,but when I release it to appstore(iOS) it will load subscriptions list fail.what am I missed? help me! my Application name 「幸いな人」

When testing purchases on Sandbox with StoreKit config specifying a 30 second subscription interval I quite often get an entitlement that has equal latestPurchaseDate and expirationDate therefore rendering it invalid immediately and deadlocking my purchase flow.  Logica::Store::update_state: entitlements: ["base_content_access": <EntitlementInfo: "identifier=base_content_access,isActive=false,willRenew=true,periodType=PeriodType(rawValue: 1),latestPurchaseDate=Optional(2022-05-21 13:58:39 +0000),originalPurchaseDate=Optional(2022-05-21 13:58:39 +0000),expirationDate=Optional(2022-05-21 13:58:39 +0000),store=Store(rawValue: 0),productIdentifier=fivesysdev.logica.renewable_subscription,isSandbox=true,unsubscribeDetectedAt=nil,billingIssueDetectedAt=nil,ownershipType=PurchaseOwnershipType(rawValue: 0)>]Sometimes happen for 5 minute intervals too, but s

Hi there,We have started seeing a really weird issue on our production app since about mid April where sometimes the offering data is returning 7 under the introPrice.periodNumberOfUnits value for ios. As far as I understand it is impossible to get a 7 for this value from the app store because Apple only offer certain distinct introductory offers as shown in the screenshot I sent. Currently for the product being displayed it should be a 1 week free trial and some of the time it is returning 1 as expected but sometimes it returns 7. This started happening after no changes on our side suddenly about in the middle of April (according to our data). I was wondering if your team has been making any changes around this as we just dispplay the value that we get from Revenuecat SDK, we don’t fiddle with it or hardcode any values.Thanks,Lyia

Steps:User A logged in with App User Id A. User A make purchase and a transaction created against user Id A on revenue cat. User A logged out from the app. User B logged in to the same app with the User Id B. User B make purchase and a transaction created against user Id B, But User A’s transaction app user Id updated to B.My issue is I want both the transactions with separate App User Id and to updated with latest one.Where and What I am missing here? Is there any configuration I need to do?

Hi, I'm testing in the Play Store sandbox environment.When I receive a BILLING_ISSUE webhook, its expires_date and grace_period_expires_date is 2 weeks later. (The grace period is set to 2 weeks on  on the Play Store)However, I receive an EXPIRATION webhook 15 minutes after BILLING_ISSUE. Is this a sandbox specific issue? Or am I configured incorrectly?I want to receive the webhook after the end of the grace period. Thanks

Hi. There are other posts about transferring apps, but they don’t have enough details and don’t answer my questions.I’m going to transfer my app to another App Store account and I’ll have access to it as a developer or even as an Admin. When should be a new App Specific Shared Secret created? How can I update the Shared Secret? What else should I do?Could you provide me with step by step guide? Thank you.  

Hi,A quick question.I’m using RevenueCat with the sandbox user. I have two same-level subscriptions, one is monthly and the other one is annual. I added them into one entitlement. When I try to purchase each of them separately, everything works as expected. But the issue is, I subscribe to the annual plan, after that I try to subscribe to the monthly plan, and its purchases monthly without any alert, like I have not subscribed to the annual plan. I’m expecting the alert which says, “Do you want to modify your subscription to monthly, and it will begin and you will be charged after x date...”. This alert pops up when I try with the StoreKit, but not popping up with the RevenueCat. Is this normal, will it work when it is in production? My app is v1.0 and has not been accepted yet.My purchase function like;Purchases.shared.purchasePackage(package) { transaction, info, error, userCancelled in …Any idea?Thank you. 

Hiya, I’m looking to add trials to my existing in-app subscriptions, but had some questions regarding the webhook events. I noticed that when starting a trial in the sandbox, the INITIAL_PURCHASE event is triggered, which is great. I was wondering:If the user continues with the trial and the trial automatically converts to a paying subscription, is another webhook event sent? We have a trial status against users on our API, so we would be looking to update this status based on the data that comes from the webhook. Would the RENEWAL event be sent here? If the user cancels the trial, am I correct in saying the the CANCELLATION webhook event is triggered?Thanks in advance,Joe

Hello,We have set up our apps perfectly with RevenueCat and are currently testing in the SANDBOX mode.A customer purchases an in-app subscription from the app andAfter sometime cancels it directly from the app store / play store. Re-subscribes it directly it from the appstore.In both the cases revenue cat is informed by S2S notifications but still these events are not updated in revenue cat.Are we missing something? How do we do this?? 

What happens if my app exceeds $10k MTR in a month on the Free plan, and miss to upgrade to the Starter or Pro plan after period . the IAP feature will still work?

Hello,I have a question.What is the difference between ‘total revenue’ and ‘proceeds’ in the revue chart?Why are there so many differences between the two? Thank you.

My react native app has been in production for over a year. Without submitting a new release, payments are failing on Android. This should mean that the issue is either on your side (RevenueCat) or Google Play. Already lost 40% off my subscribers in a couple of days. I haven’t changed anything, however this suddenly came up in development:“[Error: There was a credentials issue. Check the underlying error for more details.]”Doesn’t say anything more detailed than this. On Android payments go through, however, then there is no active subscriptions to be found when requesting in from the SDK.No issues on iOS. Would be great to sort this out ASAP, loosing subscribers as we speak:/

Hi all, I could not find much information regarding syncPurchases in SwiftUI.I am releasing a big upgrade to my app and have changed my RC SDK from V3 to V4 to take advantage of StoreKit2To make the transition smooth I wish to sync my users purchases and am doing so via my AppNameApp.swift file .onAppear method.is calling Purchases.shared.syncPurchases {} on the first launch of my upgraded version sufficient for this? Thanks so much

When I test the /subscribers/{app_user_id} endpoint on the API reference page using my public key, I get a 200 response.However, when I run the same code from my Node cloud function, I consistently get back a 401.Any ideas as to why this is?