Question

No record of any purchases when I check RC website (recent transactions, customers, etc)

  • 2 September 2022
  • 5 replies
  • 105 views

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Problem: from my app’s perspective purchases seem to be working, but I see no record of them anywhere on the RC website (recent transactions, customers in sandbox, etc).

Package: RevenueCat 4.11.0, Xcode 14 beta 6

I used RC for my last app and was very happy with the experience. I want to use it again for my next app, which is for iOS 16 only. It’s the same scenario as the last app: no subscriptions, one non-consumable “pro” upgrade, three consumable “tips”. I used the same code as in my last app, with obviously a different public key.  I went through the same setup steps as last time on ASC and RC websites.  When I start the app (with debug logging on) I see the new product names I created for this app being pulled down. My tips View is being properly populated with my tip names and prices. When delete the app, reinstall it, and I purchase the non-consumable Pro it properly warns be that I’ve bought it already. I’m making purchases with a valid Apple account. I’m testing from an iPhone 13 Pro with a build I made. 

I’m calling Purchases with only one arg:

Purchases.configure(withAPIKey: my_public_key)

Errors I have seen when the app starts:

2022-09-02 12:45:55.534046-0400 Appname[1381:310084] [User Defaults] Couldn't read values in CFPrefsPlistSource<0x28201b280> (Domain: group.edu.self.Appname, User: kCFPreferencesAnyUser, ByHost: Yes, Container: (null), Contents Need Refresh: Yes): Using kCFPreferencesAnyUser with a container is only allowed for System Containers, detaching from cfprefsd

2022-09-02 12:45:55.556686-0400 Appname[1381:310084] [strings] ERROR: not found in table Localizable of bundle CFBundle 0x105c04190 </private/var/containers/Bundle/Application/A76CED52-CB19-4368-93BB-32695AFF04BC/Appname.app> (executable, loaded)

2022-09-02 12:45:55.557069-0400 Appname[1381:310084] [strings] ERROR: %@ not found in table Localizable of bundle CFBundle 0x105c04190 </private/var/containers/Bundle/Application/A76CED52-CB19-4368-93BB-32695AFF04BC/Appname.app> (executable, loaded)

2022-09-02 12:45:55.568794-0400 Appname[1381:310084] Metal API Validation Enabled

2022-09-02 12:45:55.743052-0400 Appname[1381:310108] [Purchases] - DEBUG: ℹ️ GetCustomerInfoOperation: Started

Errors I have seen after making a purchase:

2022-09-02 12:47:27.399069-0400 Appname[1381:310084] [Purchases] - WARN: 🍎‼️ There is a problem with the SKPaymentTransaction missing a transaction identifier - this is an issue with the App Store.Transactions in the backend and in webhooks are unaffected and will have the correct identifier. This is a bug in StoreKit 1. To prevent running into this issue on devices running iOS 15+, watchOS 8+, macOS 12+, and tvOS 15+, you can set `usesStoreKit2IfAvailable` to true when calling `configure`.

2022-09-02 12:47:36.795057-0400 Appname[1381:310084] [Purchases] - DEBUG: ℹ️ applicationDidBecomeActive

2022-09-02 12:47:40.150091-0400 Appname[1381:310084] [Purchases] - DEBUG: ℹ️ PaymentQueue updatedTransaction: Appname_199_tip 2000000145561004 1

2022-09-02 12:47:40.156355-0400 Appname[1381:310084] [Purchases] - DEBUG: ℹ️ Force refreshing the receipt to get latest transactions from Apple.

2022-09-02 12:47:40.298658-0400 Appname[1381:310084] [Purchases] - DEBUG: ℹ️ applicationDidBecomeActive

2022-09-02 12:47:40.464938-0400 Appname[1381:310084] <SKReceiptRefreshRequest: 0x280f27500>: Finished refreshing receipt with error: Error Domain=ASDErrorDomain Code=603 "Request throttled" UserInfo={NSLocalizedDescription=Request throttled, NSLocalizedFailureReason=Unified receipt is valid and current}

2022-09-02 12:47:40.465434-0400 Appname[1381:310557] [Purchases] - DEBUG: ℹ️ Loaded receipt from url


5 replies

Badge +1

Just for giggles I went to App Store Connect and increased the price of one of my consumables by one dollar. When I launch my app I *DO* see the price change reflected and I still do not see a single thing for my latest app in the recent transactions or sandbox customers on the RC website.

Badge +1

I think I might be OK.  I got a friend to help me. We did a sniffer trace and grabbed my anonymous ID.  When I searched for it it DID show up.  I still see absolutely nothing in the “Customers” tab for sandbox purchases, but my friend showed me that there is a “sandbox data” checkbox on the “Overview” tab. Thankfully, that does make my test purchases show up.

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I am also having the same issue.  I can confirm that the purchase shows up in my sandbox data, but my paywall is not functioning correctly because of this issue as well.  I am getting the same “request throttled” error.

Userlevel 2
Badge +6

I am also having the same issue.  I can confirm that the purchase shows up in my sandbox data, but my paywall is not functioning correctly because of this issue as well.  I am getting the same “request throttled” error.

Did you set `usesStoreKit2IfAvailable` to true when calling `configure`? 

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I have set ‘usesStoreKit2IfAvailable’ to true and it is verified as available when I used the debug level.  I have switched to the more recent api key (appl_….).  I am still getting the request throttled.  If anyone has determined a fix for this issue it would be greatly appreciated!  (Using SDK 4.12.0)

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