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I have a vanilla monthly/annual subscription plan on my app. In Stripe it’s 2 products, each with one price.I’m configuring the Stripe customer portal, where I will send customers to cancel their plans. Stripe allows me to let them “Switch plans”.Is this supported in RC or should I only let users cancel and start a new subscription?Thanks! 

Om building a Flutter app and using the “purchases_flutter” package to integrate with RevenueCatI can’t see a method within this package to refund a prior purchase.  Please advise whether this is supported.

Hi,I’ve recently launched my app with subscriptions and I’ve received a couple of ‘trial start’ events and I’ve noticed a strange thing. If I go to the customer profile I can see a ‘Converted from trial’ event 8 hours before the actual event. Is this intended? If so, how does RC knows that the customer will convert, what if there is a billing issue?RegardsErol

Test user: I get correct data right after the purchase until the first renewal, after that, my monthly subscription is missing in purchaserInfo.entitlements.active even though it is still active in Play Store. Please anyone help me

 I am trying to port a RevenueCat v3 project to v4 but these messages appear during compilation:/Users/ham/Desktop/Development/Mac/Libraries/revenuecat/Build/iOS/RevenueCat.framework/Headers/RevenueCat-Swift.h/Users/ham/Desktop/Development/Mac/Libraries/revenuecat/Build/iOS/RevenueCat.framework/Headers/RevenueCat-Swift.h:4308:63: error build: Cannot find protocol declaration for 'SKPaymentQueueDelegate'/Users/ham/Desktop/Development/Mac/Libraries/revenuecat/Build/iOS/RevenueCat.framework/Headers/RevenueCat-Swift.h:4365:62: error build: Cannot find protocol declaration for 'SKProductsRequestDelegate'/Users/ham/Desktop/Development/Mac/Libraries/revenuecat/Build/iOS/RevenueCat.framework/Headers/RevenueCat-Swift.h:5748:41: error build: No type or protocol named 'SKPaymentTransactionObserver'/Users/ham/Desktop/Development/Mac/Libraries/revenuecat/Build/iOS/RevenueCat.framework/Headers/RevenueCat-Swift.h:

Hi - if a users subscription expired (Apple App Store) and could not renew but we have grace period turned on, will the entitlement still have isActive as true during the duration of the grace period (desired outcome), or do we need to do some extra checks for the grace period when isActive == false. Thanks 

Hey.We have defined 3 consumables, each one with it’s own price. There are multiple items to purchase in our app and because we want them to be dynamic, they’re all linked to one of the specified consumables, based on their price. The problem I'm seeing is the following. I start the app and buy one of the items (Item 1) that is linked with one of the consumables. The purchase goes through and I verify the purchase with our backend and set the item to “purchased”. If I then find another item (Item 2) that is linked to the same consumable. When calling Purchases.shared.purchase(), the SDK automatically returns the transaction I made before for the item 1, instead of going through the purchase flow. This fails the verification on our backend and the user is unable to buy the Item 2.This only occurs if the app session stays the same. If I close the app and reopen it, I can buy Item 2 without a problem.Is there a way to clear the cache or somehow force the SDK

We have an iOS account that is not able to restore purchase. This seems to be spurious where restoring isn’t broken for everyone, but we have had some other bug reports for iOS as well. This particular user restarted their account where their current appUserId is `IGw_6GzTANk5oN3yJWi5MXkCg4n1`, but it was a different appUserId when they originally purchased the subscription. We are using Flutter, and I’ve pasted the production `PurchaserInfo` object that we get. For some reason RevenueCat seems to believe the subscription expired 9/29/2022 but the user’s App Store shows it should expire 3/20/2023. final PurchaserInfo purchaserInfo = await Purchases.restoreTransactions();// PurchaserInfo we logged from testing in productionPurchaserInfo(entitlements: EntitlementInfos(all: { plus: EntitlementInfo(identifier: plus, isActive: false, willRenew: false, latestPurchaseDate: 2022 - 09 - 29 T12: 46: 56 Z, originalPurchase

I am developing an iOS app and I am using .getCustomerInfo() to retrieve the current subscription state as suggested in the Documentation.The SDK will update the cache if it's older than 5 minutes, but only if you call getCustomerInfo(), make a purchase, or restore purchases, so it's a good idea to call getCustomerInfo() any time a user accesses premium content. However, the 5 minutes “delay” causes sometimes dubious experiences.If, for example, a user has just purchased something, it is possible that he will not be able to access the content he has just purchased for a while because he is still stored in the cache as a non-purchaser.Is there a way to force a network request and bypass the cache?I would only want to do this directly after a purchase, so that the data is up to date again.Probably there is a very simple way and I'm just on the fence?😅Thanks in advance!😊

I  want to export all purchase transactions including past transactions.In RevenueCat GUI console, “Customer History” page shows every transactions.https://www.revenuecat.com/docs/customer-historyHow can I export such transactions ? Which plan? Thanks

When I look at a users detail in the customers tab (this URL: https://app.revenuecat.com/customers/) the entitlements section (in the top right of the page) always just shows “no current entitlements” even though the user I searched for has some active entitlements. I verify the user has some entitlements by manually calling the RevenueCat API via code with the same user ID and getting the CustomerInfo object that list all of the active entitlements. It makes testing a bit annoying that this data never seems to update. I’ve tried refreshing the page after multiple hours (over 12) and nothing still shows up. This is Sandbox data, does that make a difference? Thanks

Had some questions regarding iOS-specific empty product offerings:Is there anything specific we need to do within RevenueCat to let RevenueCat know that there is a newly renewed Paid Apps Agreement for App Store? How long does it take for RevenueCat to be able to register a newly renewed Paid Apps Agreement? We renewed the agreement in App Store Connect about an hour ago but we are still seeing errors. We haven’t created any new product offerings. Is there anything else we should consider to debug beyond what’s been mentioned in     More context below:-------------------We’re using the Flutter version of RevenueCat and recently had a spike in iOS-specific errors where RevenueCat couldn’t fetch our products. The error isn’t specific to our latest app version.Non-fatal Exception: FlutterEr

It seems to me that the process of testing app integration with RevenueCat is unnecessarily complicated due to the underlying integration with Google Playstore et al.  Have you thought about supporting a RevenueCat test mode that mocks the Playstore connection? That would at least allow me to test the app to RevenueCat links irrespective of what happens with Google Playstore.

Hi, everyone this is my first question in RevenueCat Community :) I have a non-consumable in app purchase in my iOS AppWhen i click purchase no payment sheet shows up just like that 👇but purchase process is successfully how this is possible

I’ve submitted my app to the Apple App Store and keep getting rejected for the error “Receipt is missing”.How can I simulate the exact method Apple uses to test apps?  Whenever I test using either:Xcode + a physical device + sandbox account or TestFlight + non-sandbox App ID​​​​the subscriptions go through successfully.  Hence I have a few questions: How do I replicate the error the app review team get so I can debug? In my scheme settings through Xcode before I submit my app, do I need to set the field StoreKit Configuration to “None”?  Or can I leave this selected on my StoreKit config file when I submit my app? How do I use this receipt validation link?  https://www.revenuecat.com/apple-receipt-validation/.  There are no directions for use on the website.  What do I

I have seen that there is a DocC generated website for documentation. Is it possible to get the generated content also in the Documentation window of xcode(like when docs are generated inside the project, for the project)? Thanks!

Trying to purchase package in the Sandbox (with no products in Appstore, only in StoreKit), everything seems to be set up fine. It results in success message “Your purchase was successful”But after tapping okay an error happens which says “The receipt is not valid”2022-10-11 17:42:27.282308+0300 lumio[79672:5449989] [Purchases] - DEBUG: ℹ️ Vending Offerings from cache2022-10-11 17:42:27.282698+0300 lumio[79672:5449989] [Purchases] - INFO: 💰 Purchasing Product 'monthly_sub' from package in Offering 'default'2022-10-11 17:42:27.286050+0300 lumio[79672:5449989] [Purchases] - DEBUG: ℹ️ PaymentQueue updatedTransaction: monthly_sub 02022-10-11 17:42:27.286381+0300 lumio[79672:5449989] [Purchases] - WARN: 🍎‼️ There is a problem with the SKPaymentTransaction missing a transaction date - this is an issue with the App Store. Unix Epoch will be used instead.2022-10-11 17:42:27.286621+0300 lumio[79672:5449989] [Purchases] - W

Hi I’m having issues upgrading to react-native-purchases version v5.1.0. When I build from command line, I get the following error:  2022-10-11 16:17:22.601 xcodebuild[26352:116860] Requested but did not find extension point with identifier Xcode.IDEKit.ExtensionPointIdentifierToBundleIdentifier for extension Xcode.DebuggerFoundation.AppExtensionToBundleIdentifierMap.watchOS of plug-in com.apple.dt.IDEWatchSupportCore Is this expected? Does this version require xcode 14?

Hello guys, suddenly I cannot grant any promotional access, to be more specific, I cannot choose any entitlement, there is none, but was it available just one hour ago. Is there any limit or something?  Cheers

From what I can tell, (here and here), `purchaseProduct` should execute a callback upon completion, but I can’t seem to get it to fire. The transaction goes through and the purchase is made with no issues/errors, but the callback i would expect - those console logs (in the example below) - never go through.I saw this post from a month ago where it was mentioned that there’s an issue with the purchaseProduct method, are these related?Thanks Purchases.purchaseProduct(plan.id

I am trying to migrate our existing billing system to RevenueCat, we have our own anonymous IDs, basically each time the user installs/uninstalls the app they will get a new user ID e.g. user1234, user4567 I need to preserve our ID’s for migration, but I want them to act like RevenueCat anonymous IDs where purchases are aliased, so users can access purchases on multiple devices. Is it ok if I prefix our existing IDs with the string $RCAnonymousID: and call configBuilder.with(appUserId: “$RCAnonymousID:user1234”) to make then anonymous IDs in RevenueCat. I know if I don’t provide an apUserId RC will generate one of these anonymous IDs for use, but I want to make sure it is safe for me to pass in an ID prefixed with the value explicitly? Thanks.

Hi there,I am working on testing my implementing of RC into my app but I am having issues with migration.The previous version of my app had a one time in-app purchase, while the new version of my app is going to have subscriptions.The problem occurs when migrating from the old version of app without RC to the new version of the app with RC: If I do a clean install of the new version of my app, everything works. but If I stall the new version over my old as my users would. It throws an error. My suspicion of the issue is that RC has no user id to check, but I expect it to create an anonymous id until the user signs in a later point, but I don’t know for sure because the error is not specific enough. Any advice or suggestion?

Flutter SDK: I’ve configured subscriptions and in-app products on the play console, I also setup the offerings on revenuecat but when I try to fetch the offerings for subscriptions I get an error below:😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.E/[Purchases] - ERROR( 6352): More information: https://rev.cat/why-are-offerings-empty, message='There is an issue with your configuration. Check the underlying error for more details.')But it’s successful only on in-app products rather than subscriptions.

Is there some reason why app provided user IDs don’t alias to one another like anonymous IDs do? (I seein the chart on this page: https://www.revenuecat.com/docs/user-ids only anonymous ids will alias, not app provided ids) I want to transfer our existing billing data to RevenueCat, we give each user a user ID e.g. user1234 however this is stored locally, so if the user delete/reinstall the app they will get a new user ID e.g. user5678. In order to migrate all our data and port over our iOS code I need to:Add a hook in our backend code so all new purchases are sent to RevenueCatOnce that is in production then I can:Run a script that loops through all of the records in our DB and inserts them into RC When running step2 if the same user has multiple userIDs associated with them due t

So I have a version 1.0089 of our app. It worked perfectly in TestFlight, I send the app to review at Apple and it was accepted. The app of version 1.0089 can now be downloaded in the App Store, but the purchasing of a subscription is not working. Nothing really happens. No In-app UI is showing, even though it did so in TestFlight?What can I possibly be missing here?