When the user buys the subscription via the promo code link ((https://www.revenuecat.com/docs/ios-subscription-offers) (Redirect to appstore)) it seems like RevenueCat does not handle or receive any events from apple, and no webhooks are fired for that specific user whatsoever so we are not able to give that user a premium access. Can you please help? please respond asap, thanks
Userlevel 4
+6
Hey
Thanks for reaching out!
I am sorry that you are experiencing this, I recommend creating a Support ticket for this so we can look more into the App User ID of this user.
You can create a support ticket by clicking here: https://app.revenuecat.com/settings/support
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