Get Help

Using react-native-purchases package at version 8.0.1 on an Expo project at version 51.0.22Trying to run Purchases.configure throws the error.useEffect(() => { if (Platform.OS === "ios") { Purchases.configure({ apiKey: "<OBSCURED>" }) } }, []) 

Hello Support Team,I am experiencing an issue with updating the prices in our React Native app, which is built using Expo SDK 51 with react-native-purchases@7.27.1. Specifically, after I change the prices in the Play Store or App Store, the new prices are not reflected in the app's PayWall component. The app continues to display the old prices unless the app is restarted.I have tried calling syncPurchases() before making a request to getOfferings(), but this does not seem to resolve the issue. The PayWall component still receives the old data.Could you please assist in identifying a solution to ensure that the app fetches the updated prices without requiring a restart?Thank you for your assistance.

We have an app that’s build in Flutter, and it works with both Play Store as well as Apple Store. On both platforms we have set up products (no offerings, or entitlements), as the approach is that the users can buy a product (subscription) and change it at any time.The Apple Store subscriptions works well (in sandbox mode) and I am able to buy the lowest subscription, then upgrade to higher, and finally downgrade again, without waiting for a subscription to expire.On Play Store, however, this doesn’t work. I start with the lowest subscription, and then I can upgrade, but if I tried to do another upgrade/downgrade, I get Play Store popup with the following message:Error retrieving information from the server. DF-DFERH-01 Then I get an error from RevenueCat SDK:PlatformException(2, There was a problem with the Play Store., {code: 2, message: There was a problem with the Play Store., readableErrorCode: StoreProblemError, readable_error_code: StoreProblemError, underlyingErrorMessage: Erro

so i have a flutter project where i am trying to add amazon IAP i did everything i set up amazon app with live testing and created in-App item which is a subscription after that i added amazons shared key in revenuecat.in flutter i configured Purchases configuration and after app starts i get the error  

Hello I have the exact same problem as this post, But there is no response I could use.​​​​​

Hi, I’m reaching out to report an issue we encountered with a user (ID: rnfp7UG9yuNmMYwE9lQiQv1JaAy1) involving duplicate subscription charges on the same day and a missing receipt in the user’s Apple account. Issue Details:Date of Issue: August 10th Charges Incurred: 13:14: TWD 740 for a monthly subscription. 13:41: TWD 3,590 for an annual subscription. User Actions: The user initially subscribed to a monthly plan, but shortly after, they upgraded to an annual plan. Both charges were processed. Problem:The user’s Apple account reflects the charge for the annual subscription but does not show the TWD 740 monthly subscription charge. This prevents the user from requesting a refund for the monthly charge through Apple’s standard refund process. In the RevenueCat dashboard, only the annual subscription is active, aligning with what the user sees in their account. However, both charges were processed.Questions:Sync Issues: Could this issue be related to a sync problem between Apple’s sub

What filters do I need in a customer list?

For both v1 and v2.Is querying customer entitlements via the REST API a recommended way to confirm their subscription status before I allow them to perform some costly in-app action?

Hello! When I go to the charts, it shows me that "Invalid chart parameters." I contacted support a month ago, they said it was because I have a debt of $ 1800, I told them that I want to pay, they said that they would send me an invoice, but for more than a month, they either ignore or do not give an invoice. Revenuecat support is not the best, on the pro plan)

Hello,I am integrating RevenueCat with my iOS and Android mobile applications to process payments. On the back end, I use the information from the webhook to manage my sales. The offer_id value is needed for the mobile app, so I store it. However, in the Renewal webhook request that comes with a downgrade or upgrade, the offer_id remains the same, but only the product_id changes. Should I store the product_id along with the offer_id in my database? Do you have any other suggestions? Thank you in advance.

I’m using paywall builder for subscription page. But “Product Name”is not language sensitive. How can I solve this problem?

HI, suddennly it is not possible to fetch anymore google offers from revenue cat from my react-native app ( expo ) . It is working correctly for IOS.  I updated, -    "react-native-purchases": "^7.15.0",+    "react-native-purchases": "^7.28.1",Error is Error: There was a problem with the store. Can you please retur more meaningfull erros? It is impossible to debug what it is wrong with this api. Thanks.

I want to provide different Terms & Policy URLS for each localization.Is there a way to configure it?Thanks.

My problem is with iOSMy subscription is registered under the AppStoreConnect and says “Ready for Review”All my Agreements are signed and up to date.My Bundle ID is correctI was able to successfully import my products to RC.My Products,Offerings, Entitlements are created.My app is registered on RC. (appdd508ae716)I am using TestFlight.I am using Expo I can’t think of anything else, I don’t understand why I am still getting this error. I have not tested on Android yet.

Hi, I integrated Play store and amazon store in my app.. and now I am planning to publish my to App Gallery but Revenue cat is not supporting this store. I was wondering if it is possible to integrate stripe instead in the Android app. 

Hi team, found one problem. We received a message from our internal help center from a user, in the message found the user uses the latest app version, but in a revenucat panel `Last Seen App Version` is outdated(two version before our release). Looks like it wasn't updated on revenucat. How do you track that last version usage?

Hi,Is there any way to Instant entitlement revoke a user that opted out of FREE TRIAL auto renewal, instead of letting him finish all the free trial period ?Seems like most of users (especially on android), do it & when you use paid services in the backend, it’s really not a fun thing to deal with 😅 !!

I am experiencing an issue where the subscription prices are not showing on the published version of my app in the App Store. However, they do appear correctly in the test version. Here are the details:Problem: Subscription prices are not visible in the App Store version of the app. Test Version: Subscription prices are visible and working correctly in the test version. Screenshots: I have attached screenshots for your reference.Could you please assist me in resolving this issue? Thank you in advance for your help.  

I’ve connected the RevenueCat integration with Facebook Ads, but it looks like all the events are coming from App Events API and not Conversion API.I want to enable Meta’s attribution for iOS14+ for StartTrial events with AEM but it doesn’t look like I can be eligible with the events coming in from App Events API.

 ERROR  Error loading offerings: [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). React Native + Expo - Testing Revenue Cat on iOS Having trouble getting offerings on my device, however I can get them  on my emulator, but they are in Sandbox mode and show the default of the image below. None of my products on App Store connect are priced at this value.Please help - thanks 

Hello! There is no Paid App Agreement in my AppStoreConnect account and this may be the reason for the empty product array in my app. But this option is not available in my country. Do you know any workaround for getting products without Paid Application Agreement?

Hi, I have an app where subscriptions are facilitated using RevenueCats SDK.  In the Play Store listing the app only targets a  limited number of countries, EU member states + Norway. The app was approved for production in July without any problems, subscriptions seems to work perfectly in the approved version. Now i tried create a new version, fixed a bug not related to subscriptions, but get rejected due to violation of the "Broken Functionality policy". After reading a blog in this community I realizes that the problem originates from the fact that the reviewers are not located in  one of the targeted countries, EU + Norway and therefore can not fetch relevant information about the subscription product during review. Is there anyone who has experienced this problem and have some advice how to solve it? Regards, Tomas  

Hello! Our app is being rejected because since we added RevenueCat we are violating the data practices of the Google Families Policy on our Kids App.The rejection explation below:Your app violates the Families Policy Requirements policy. We’ve identified that your app or an SDK in your app transmits identifier(s) that do not comply with our Families Policy. These identifiers may include, but are not limited to Android Advertising ID (AAID).For example, the destinations of Android Advertising ID transmission may include, but are not limited to: facebook.com.Apps that solely target children, must not transmit the following:Android Advertising ID (AAID) SIM Serial Build Serial BSSID MAC SSID IMEI and/or IMSIApps that target both children and older audiences must not transmit the listed identifiers from children or users of unknown age. Action required: Submit an update to your appRead through the "Data Practices" section (#5) of the Families Policy Requirements, and the User Data policy.

My company has multiple app store connect account, can I use one single revenuecat account for managing apps from different app store connect account? 

We want to test the conversion of trials where the user’s entitlements are removed when they cancel the trial.