General Questions

Hey, I’m in the process of selling my app to someone. It’s on iOS + Web. I use RevenueCat for both.  As far as I’m aware, when I transfer the app on App Store Connect, all the secrets/keys remain the same? How does it work on RevenueCat web billing? I can’t transfer my Stripe account as I’ve got other apps running through there, but I also don’t want any disruption to existing subscribers.  What would be the best way going about moving web purchases over to a new Stripe Account? Thanks!

I have a scenario where I would like to have one Offering and Paywall general design, but be able to customize the text and header imagery depending on some user chosen option or paywall trigger.Examples:The user has chosen a preference (favorite type of sport). I would like to display an image related to that specific sport for him. The Paywall trigger is specific to a feature. User clicks a locked feature (ie. offline-mode, dark-mode, etc). I would like to display a specific image and text header for each of these.In this example, the header differs for those cases, but the rest of the Paywall visual and structure is the same. Offering/Package choices, Feature list, boutons in the footer, etc.All these options also share the same offering for example.In my understanding, right now, with the 1:1 Offering/Paywall model, it seems that I would need to have a dozen different Offerings and Paywalls for this. Meaning that changing the Offering choices, or changing a logo or colour in my Pay

Our application only allows user to use it after logging in and purchases as well. The business logic does want to say that a purchase is only tied to one user ID (otherwise users can log out and create new account and connected the purchases to that new account and the log out and go back to the first account and do it again etc). Does this mean that Keep with original App User ID is the only options we should use?If so, how does work to manually transfer or assign purchases to a user say when they delete their account and decide to maybe come back later and restore it into a new user id but still unique?Any advice is appreciated. Thank you

In flutterflow it allows for a revenuecat integration. However it seems its just for apple and android while flutterflow also allows for web. Or will the integration work for all platforms and they just need those 2 api’s?We know revenuecat offers “web payments via stripe” so I was hoping to use that for the flutterflow app web users and the standard app store and play store methods for when the user is using the app on their devices. I also have the firebase revenuecat extension installed which seems like a good idea... So perhaps Im looking at this all wrong and I use the standard stripe apis to add subscriptions etc and that info just gets synced with revenuecat? So basically this way a user will have his entitlements/packages assigned to him across all platforms. Any insight would be appreciated. 

I understand that, as a developer, we should refund via RC dashboard, not Play Console. However, what about when the customer triggers a refund on the Play Store? How can my app detect this? Or will it actually be reflected somehow in the entitlements?

Hey,What is the best practice to switch users from existing subscription to life time product on iOS and Android, like lifetime “subscription” which is actually not a subscription but consumable product.As I understand you cannot cancel subscription on iOS , so the only thing is to show link to the user and notify that he should cancel current subscription manually? Little bit not user friendly approach.And for Android seems like you can revoke + refund via api, but only revoke is needed actually not a refund. Or same as iOS to show link to user for cancellation, which is also not a very good option.Thanks

 Any tentative date that can be shared?

I can buy consumable products over and over again on iOS, but I can only buy them once on Android. Paywall is displayed, I select the product, but when I press the button, nothing works.I tried everything but it doesn't work,what can I do?

Hello! I’ve been having a hard time finding a definitive answer in Apple’s docs. As some of these offer code flows appear to only be fully testable in production, it’d be helpful to see if I can get an answer ahead of time.If we use RevenueCat’s recommended method for redeeming App Store offer codes - that is, creating a custom URL and linking to the App Store where the code is automatically redeemed, does anyone know if the code is exposed to the subscriber at any point in that flow?Is the offer code shown in the customer’s emailed receipt from the App Store?We are investigating to see if we can use offer codes to drive discounts in the App Store without exposing those codes to users. So if there is any part of this flow that might expose that code, we’d love to know.Thank you!

Hi,I’m trying to implement subscriptions in my Flutter app. Right now testing on Android.I have configured app store and revenuecat. The revenuecat status store is OK.But in my simulator I get this error (copied from the debug console):Requesting products from the store with identifiers: gs_3999_1y_1w0Products request finished for gs_3999_1y_1w0Retrieved skuDetailsList:😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store. Is this related to app store tracks? In my attempt to solve these issues, I have created Closed and opened testing, but both are still in review. Is this what is causing the issue?Is the issue because I’m using android emulator?I’ve been trying to resolve this for three days now. All the subscriptions are active and the revenuecat status store is OK. Please help!  

This is P0 issue  ， My users have started to push me hard, and it's almost the weekend.  in china guangdong 

Hi All,Did anyone of you had this problem with Paywall? One of our users reported that he can’t proceed due to a fact that the paywall is broken and doesn’t contain any action (purchase/proceed) button.  We have asked for a print screen ant it look horrible indeed. User was: Samsung Galaxy m23 5G/ Android 14/ One UI 6.1 (probably on a large screen view).  Broken View:Normal view: 

This might be just a confirmation type of question, but I wanted to understand how this scenario works:user subscribes to a one month, no-trial subscription user gets entitlements and the webhook event comes as expected user cancels / opts-out of renewal 30 minutes from first subscribe event above the entitlement are still there as expected and will be there for ~30 days still will the cost of this subscription still flow through as revenue or is this considered a refund?

When adding Service Accounts, the docs state: Under 'App permissions' you need to add your app. Then under 'Account permissions', you need to grant certain permissions in order for RevenueCat to properly work. Is this really necessary? It is possible to assign apps to users and manage app permissions s.t. the particular service account is only able to access one specific app instead of all apps.The documentation currently recommends users to grant Account Permissions which means said service account would be able to access all apps in the Play Store.Can this be avoided by just setting the correct permissions under App Permissions > Manage Permissions?See also: https://github.com/RevenueCat/docs/pull/929 

We have an Android and IOS app with a “Pro” subscription product with a monthly and a yearly billing cycle.For now, I’ll talk through the IOS setup: We have a Subscription Group called Pro and within it, we have the Subscription Products Monthly and Yearly We have currently configured an introductory offer for Monthly: 1 week free trial Say we also want to configure a 50% discount for Monthly, so: New user gets a 1 week free trial Then 50% discount for 6 months Then regular price According to Apple docs, it sounds like this this isn’t possible:Although you can create an introductory offer for each subscription product in App Store Connect, each person is only eligible to redeem one introductory offer per subscription group.andApp Store Connect allows you to set an introductory offer for each subscription product in App Store Connect. You can have multiple offers in each subscription group. New and returning customers are only eligible to use one introductory offer per subscrip

“Identifying Users” is listed as a developer responsibility in https://docs.revenuecat.com/docs/implementation-responsibilitiesUsing apple’s CKContainer CKRecord.Id as and iOS in-app purchase identity seemed like a no-brainer...but is there a "better" method for this. I see there is identy merge behavior in RevenueCat for anonymous user ids, but does this solve the issue on its own?The app I'm developing has zero-need for a user account, other than supporting review guideline [3.1.3(b) Multiplatform Services], the use of the CKRecord.Id seems like it would be a perfect, frictionless way to achieve subscription persistence across devises, since it persists the same value across all of the users devices without bothering the user... except for the quirk - of requiring "iCloud Drive" to be enabled. Which make total sense if you are looking to save documents to iCloud. but..I don’t need that part.This all feels like reinforcement of the notion that using this service in this way should not

The conversion from a weekly price to a price/month is wrong. If the weekly price is $0.99 then the monthly price is $4.29 and not $3.96.A month is 4.333 weeks and not 4.

Hello,Is it possible to get Apple Search Ads campaign and ad group name/id data other than in Charts view? I see that in Charts view I can segment by both ad group name and campaign name. But the same data is not available in Customers view and I also don't see it in "Exports". If you don't provide this data directly due to some reason please let me know which of integrations/webhooks will.

Hi all,I hope I am not asking a question that has already been answered, if so I couldn’t find the answer. My app has multiple one off in-app purchases. I would like to display these for purchase. If I add them all to an offering is there some way to exclude products (packages) that have already been purchased from the paywall when displaying the offering? Thanks L

Firstly, I want to express my gratitude for developing and maintaining this solution. I have been facing some challenges while trying to configure my development environment project, and despite my best efforts, I haven't been able to make it work successfully. I have spent several days attempting various approaches, including multiple attempts at uploading the JSON key, recreating everything from scratch, and meticulously reviewing all the checklists I could find. My current situation is as follows: I am unable to read the entitlements in my app, and on the RevenueCat dashboard, I noticed that the credentials require attention. Each item is marked with a question mark, and the message indicates that the validation for any of the three items was unsuccessful.  To give you some context, I have a Flutter/Android app with two environments, namely, "dev" and "prod," and the RevenueCat prod project is functioning flawlessly. I am solely using Google Play for this app, and I have only one Go

Hey Everyone,I have recently added RevenueCat to one of my apps and all looks ok.I uploaded a release to Google Play and has been reviewed and published. When I register a user (Has to be my google account??), the offerings show no problems, but when I tap to buy, I am only present with test cards, and I can’t add a different payment method.It was my understanding RC would detect sandbox and live environments.Is anyone able to shed some light on this please?Michael C.

Hi! I have a Flutter app using RevenueCat for subscriptions.When a user activates a promo code via the App Store (outside the app), RevenueCat sends a webhook with an anonymous app_user_id (e.g., RCAnonymousID:abc123).The problem is that my backend expects a known user_id to associate the subscription with a user. Since the user hasn’t logged in yet, there’s no way to identify them based on this anonymous ID, and the webhook ends up being ignored.Later, when the user logs in to the app, I call:await Purchases.logIn(customUserId); But by that time, the webhook has already been processed (or missed), and there’s no connection between the anonymous ID and the logged-in user. What I want: To be able to process the first webhook, even if the subscription was activated anonymously (via promo code). My questions: What is the correct way to associate an anonymous RevenueCat ID with a custom user ID? How can I reliably process the first webhook and link it to the right user? Is there a way

Hello Everyone,in my app i have 2 subscriptions plans 1 month and 3 months. i am using revenuecat paywall.for 1 month the variable is {{ product.price_per_period }} its showig correct currency € symbol after price.for 3 months when i add {{ product.price }} it shows price of total 3 months with correct position in currency symbol means after price but when i add {{ product.price_per_month }}/mo to see price per month in that case the currency symbol € is showing before price

Hi Everyone,Just a question on subscriptions. While testing on both ios and android using the same user identifier, i came across a problem ( I think...).If i start a subscription on an ios device, then log into the app on an Android device, will i need to have a seperate subscription for that device? Michael 

Assume I have montlhly and annual subscriptions that unlock some features. I want to charge some users more for the same subscription based on some user data. What would be a good setup for this to work with both app stores? Basically one user could pay more for the exact same features as another user.