General Questions

Hi,I need to implement a free trial period for a paid iOS app. How do I check if the trial period has expired with RevenueCat ?

the subscription time is messed up toowhat I tried:grant entitlement manually; give the user promo code; ask him to switch back to original country; delete the user from db and give him promo code.none worked.have to ask for the refund.

Hi,  Product titles on Android seem to show “Product Name (<App Name>)”, which is super annoying for displaying in UI.  Is there a way to prevent the app name being added to the end of the product name?  Similar question on SO. https://stackoverflow.com/questions/16657310/how-can-i-avoid-app-names-in-inapp-item-titles-returned-from-google-play-getskud Thanks ! 

I’ve implemented in-app-subscription of google playstore using revenuecat and it’s working in testing/sandbox mode. Now I want to go live with in-app-subscription, Does same public api key will work? What steps I’ve to take?

Greetings, RevenueCat team & community Yesterday I found out that some customers don’t have premium access anymore to my client’s app - the premium access is offered through a monthly recurring subscription. Looking at their profiles in RevenueCat, a colleague noticed that the webhook delivery for the Renewal event was missing in the dashboard - please see the attached image. Thus, our backend had no idea that the subscription should be extended. Now we are in a situation where some customers paid, but don’t have access anymore. I exported a custom CSV list from RevenueCat for all renewals done on Nov 23 and checked them one by one, out of about 120 renewal events, 12 had missing webhook deliveries. I provided that list to my teammate and he manually fixed them in our database. However

Hi, Is there any way to either get restore purchase in the data RevenueCat is exporting to S3 or in the events that are sent to Amplitude?We are having a hard time merging users that do a restore purchase on a different device. It’s two different users on Amplitude which is not correct. For now, we don’t have user accounts on our app, so we don’t have a specific id for each user but an id based on the device.Thank you,

Hello,I know based on legal/irs rules, we are not allowed to collect subscriptions and manually pay the person the end user is subscribing to.  I know stripe has connect, which the 3rd parties authenticate and provide their payout details (ach or otherwise).  Then they also deal with creating the IRS forms and such. Does Revenuecat support taking subscriptions on behalf of another business entity?

Hi, How would you go about stacking on top of a subscription. For example user “A” has monthly basic subscription for $5 which allows 1 account to be monitored, say they want to add an extra account to be monitored for an additional $3 but still remaining on the basic option, meaning the total new subscription amount will be $8 per month.This should be dynamic so that if the user wants to add any given amount of accounts it would still workHow would you be able to go about this?Thanks in advance 😎

is there any phone support - I spend a day trying with both cocoa and swift package manager - nothing seems to work. 

Is it possible to give user a hourly or shorter promotional entitlement with REST API?

https://sdk.revenuecat.com/android/purchases/com.revenuecat.purchases/-upgrade-info/index.html 

Hey all,Im trying to set up some test/sandbox data but dont seem to be able to make sandbox promotions. At first tried using the customer management portal with the Sandbox Data checked, but that seems to have still made the promotion a production version. And getting the user shows that the subscription generated is_sandbox is false. I then tried using the api with a secret token through postman but it still has the subscription set to prod. Is there a header or value that needs to be set to avoid the automagic and force it to pick prod or sandbox?Edit: Just a little extra info, my use case is a backend dev that is pulling data from RC to confirm active entitlements for access permissions. In our development envs we want to keep at least one user with a lifetime subscription that wont expire so we can test the subscription requirement for auth.

We implemented the suggested Webhook implementation. From the docs: “To simplify the logic of handling different webhook types, we recommend creating a polling system using the GET /subscribers REST API to sync the subscription status of the customer from RevenueCat to your database. Then, each webhook event can simply be a trigger to call this sync function.” We implemented this solution. However, with this suggested implementation we get a lot of 429 (Rate Limit) error: We have a fallback that will retry the call to GET /subscribers, however I was wondering if there were other workarounds you can think of?  Are there plans to change this rate limit? I know other people have the same issue

Is it normal to get a string in title for IAP Product ? 

Is it save to show the App User ID to the users in the app or does that hold any potential for abuse? My app uses anonymous IDs only. When users contact me for support, I can’t link their email addresses to their RevenueCat profiles. I was thinking about showing the App User ID to my users in the app so they can append it if they contact me. Is that safe or not a good idea?  Looking forward to your answers.

I have a “no login” app using anonymous ID’s and working fine in a sandbox environment.The action to take is unclear when deleting and re-installing the app or moving to a new device.When I delete the app and re-install, I allow the user to “restoreTransactions” which fails because the app now has a new anonymous ID. If I programmatically login with the original anonymous ID, then restore works as expected.But I don’t want to be saving ID’s anywhere after the user removes the app, right?Am I missing something simple?

Hi there.We have an App where we currently sell monthly subscriptions with RevenueCat. We want to implement a referral system where users can get a free month for each user they refer.Suppose the following scenario:User A runs a 4.99€ monthly subscription. Let’s say he bought the subscription on September 1st.A few days later User A refers User B with his referral link. What we want is to give a free month for user A. So on October 1st (the next billing period), User A won’t be charged but instead, the system will give him the free month. (Putting the subscription on hold for that month).Is there a possibility to implement this use case using RevenueCat?Thank you in advance!

Buying Flow: >> Display IAP Consumable>> User Buying Consumable>> Ask For Login (Fedrated Sign In Flow)>> Get Unique User ID>> Store User ID on Server (Fire Store)>> Call RevenueCat SignIn>> Initiate Buying on underlying platform>> On Successful transaction RevenueCat will update Fire Store DB using webhook>> On Platform, call fire store DB to validate transaction>> Allow user to consume Product Restore Flow: >> User asked for Restore >>>> Ask user to login>> Get Unique User ID>> Validate on Fire Store>> Restore Consumable Does above flow looks good? or do we have simple alternative?Is fire store is better & simpler ?Does FireStore Auth provides multiple provider sign in Option ?Do we g

Hi, We need to transfer all the users from a RevenueCat account A to another RevenueCat account B.I’ve read this article about it but I was wondering if there is a way to do the migration automatically as RC should have all the data already no or do it server-side? Thank you, Damien

IssueWhen publishing my Android app to the Internal Testing or Closed Testing track through Google Play Console, no products are being fetched and shown. However, it works when running the app locally from Android Studio and launching it on a physical phone. In this scenario, both fetching products and making purchases (that shows up in RevenueCat sandbox environment) works as expected.What I’ve verified so far:Made sure that the product identifiers in RevenueCat matches the Subscription Product ID (but not Base Plan ID) in Google Play Console. Made sure that the Base Plans and Offers are active and backwards compatible (I can not activate the Subscription from what I can see). Made sure that the package name matches what's in Google Play Console. Uploaded a signed App Bundle to a closed track, which has been reviewed and published. I have added my gmail address as a tester for the cl

I have been following the revenuecat doc to set up a google sandbox testing. I have added testers and uploaded an aab file. But I still can’t head to the subscription section and begin to set up any products, it asks me to upload an apk file.I saw the doc and it says that ”You don’t even need to roll out the release. Just upload the APK.“I checked the play console and it says under tester that “The link will be shown here when you publish your app.”The release of the aab is still in review, is it that I must wait for the review to be over before I can continue setting up subscription in play console? Or did I miss something here?  Thanks a lot for looking into this.

Hi, I appreciate this question has been asked a lot, but I’ve looked through the other answers and none match my case. I’ve looked at:This guide Help requests such as this  I am using the Android emulator and I want to view my paywall with offerings. I am getting the following logs: DEBUG: ℹ️ API request started: GET /subscribers/ID/offerings2022-11-01 18:51:38.254 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ API request completed with status: GET /subscribers/ID/offerings 3042022-11-01 18:51:38.260 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: monthly_su

The below Swift code works for authenticating subscribed purchases but does not always work for family sharing (Family Sharing is recognized by Apple but revenueCatManager.isSubscriptionActive returns false).Purchases.shared.getCustomerInfo { (customerInfo, error) in                if customerInfo?.entitlements.all["Regular"]?.isActive == true {                    revenueCatManager.isSubscriptionActive = true                    let purchasedProductSet = customerInfo?.activeSubscriptions                    for purchasedProduct in purchasedProductSet! {                        product_id += purchasedProduct                    }                    let expireRenewalDate = customerInfo?.expirationDate(forEntitlement: "Regular") ?? Date()                    let formatter = DateFormatter()                    formatter.dateFormat = "MMM d, y"//"EEEE, MMMM d, yyyy h:mm:ss a zzzz"                    renewalDate = formatter.stri

Hello! If a subscription is extended for a user via the AppStore’s subscriptions/extend/ endpoint, will Revenue Cat recognize the user is a subscriber even though the store side renewal date has changed?In the RevenueCat endpoint (subscribers/{app_user_id}/subscriptions/{product_identifier}/defer) that allows to do that for an Android user, I read “If the response is successful, it will contain the updated Subscriber object.” so is there is subscriber object updating to be done manually in the iOS case via RevenueCat endpoints ? 😊