Skip to main content

General Questions

Get help with anything related to RevenueCat.

  • 1,995 Posts
  • 5,094 Replies

Important (2)

  • Should I post here or contact RevenueCat Support?

    Article by
    cody
    cody

  • What should I include when asking a question?

    Article by
    cody
    cody
1996 Posts
C
coderExMachinaHelper
asked in General Questions
What happens if a subscribed user purchases lifetime access?

How does RevenueCat handle the situation when a user that has an active subscription for a given entitlement intends to purchase a “lifetime subscription” - i.e. a non-consumable product that is attached to the same entitlement? Does this automatically stop/cancel the running subscription? Is there any special implementation needed to prevent that a user purchases lifetime access but at the same time has a running subscription? I would appreciate any input on this (or references to documentation) since I have not been able to find an answer anywhere so far. Thanks in advance! (Asking for an iOS application)

6691
cody
RevenueCat Staff
C
CarbonKevinMember
asked in General Questions
multiple users receiving: StoreProblemError: Error updating purchases | ErrorCode: ERROR.

Recently we have had a number of users contact us because they’re unable to purchase a subscription: After a bit of investigation is appears that RevenueCat SDK is returning: { message: "There was a problem with the Play Store.", readable_error_code: "StoreProblemError", readableErrorCode: "StoreProblemError", underlyingErrorMessage: "Error updating purchases.", debugMessage: ErrorCode: ERROR.:} When we look up these users in RevenueCat we see no activity. When we look up these users in Google Play Store’s Order Management they all show cancelled purchases: We are using: react-native-purchases v4.2.0. Does anyone have any insight into what could cause this error?

6317
C
L
LydiaActive Member
asked in General Questions
Redeeming ios promotion offer on the same subscription product

Hi there, is it possible to purchase a promotional offer on the product that a user is already subscribed to using purchaseDiscountedPackage, or does the promotional offer have to be on a different product? I tried purchasing a promotional offer on the same product in production and although it appeared to go through without any errors, my subscription did not change and I didn’t see any webhooks in RC or any email confirmation from apple. For a different product it did work as expected. Just checking in case I am missing something. Thanks, Lydia

642
L
P
polyGeekNew Member
asked in General Questions
Can RevenueCat report on paid downloads of my app?

Way back when, my app was a $1 purchase to download from App Store and Google Play Store. Is there any way that RevenueCat can report if a user purchased my app?

451
tina
RevenueCat Staff
L
LydiaActive Member
asked in General Questions
What happens if I use a different android proration mode?

I have read in the docs that Reveuecat currently only supports IMMEDIATE_WITH_TIME_PRORATION for android upgrades/downgrades. However I wanted to clarify exactly what this means. If I were to use a different proration mode is it only the revenue/pricing that is reported incorrectly or would the expiry/renewal dates for the subscription/entitlement also be wrong? For background we use the revenuecat event webhooks to issue users with our own premium entitlement and so we would need an accurate expiry/renewal date for the subscription to be passed in the webhook. Many thanks in advance, Lydia

1272
L
S
Stephen HeapsHelper
asked in General Questions
Subscription Renewal with Block Restores

Hey, We are looking into the available ‘Restore Behavior’ configurations from RevenueCat, and I believe based on our business requirements we need to use the ‘Block Purchases’ option. Our app requires an account to make a subscription purchase, and requires the user to be logged into that account to use any subscription entitled features. One concern we have is how the ‘Block Purchases’ configuration behaves when a subscription renewal occurs. The ‘Restore Transactions’ behaviour makes sense, as this would require the customer to log into the account that initially made the subscription purchase. But what happens if the logged in user at the time of renewal is different than the logged in user who initiated the subscription? We are currently still configured to ‘Alias (legacy)’, but from our initial testing it seems like a subscription renewal is applied to the currently logged in RevenueCat user. In the customer history for this account, they do not have a ‘started subscription’ event

1731
jazmine
M
Mok Ka LongNew Member
asked in General Questions
Unable to restore Transactions

Hello, I am currently using revenueCat to handle IAP. My app is working well on android platform. However, when I am trying to use it on IOS, I am unable to restoreTransactions and I am also unable to perform any transactions I have followed the instructions here: https://docs.revenuecat.com/docs/flutter and also set up API Keys. I can connect to my Appstore and load the required in-app purchase. However, when I click on it and fill in the login details of the testers account (Sandbox Testers). Nothing happens. Sorry for the questions, I have been fixing this issue for several days and I cannot find any clues to fix it. I am also using the following code, but I am unable to restore anything and the code stucks here. PurchaserInfo restoredInfo = await Purchases.restoreTransactions();

2411
tina
RevenueCat Staff
S
Stephen BNew Member
asked in General Questions
Transfer Webhook for Stripe

While testing out my integration I received a “TRANSFER” web hook for Stripe. The transferred to/from fields were set my two most recent test user IDs, but I’m still unsure exactly what triggered this to happen?

1331
sundeep
RevenueCat Staff
M
mehrozdevNew Member
asked in General Questions
Latest receipt info

how to get latest receipt info in webhook after verification done by revenuecat?

2381
sundeep
RevenueCat Staff
P
psrajerHelper
asked in General Questions
Restore purchases works when running in Xcode but doesn't work in TestFlight

Hello, I have a problem with implementation of restore purchases (I am using RevenueCat anonymous ID’s). When I run Purchases.shared.restoreTransactions in Xcode it returns right subscription status but when I upload it in TestFlight it stops working. I am signed with the same sandbox account. Any ideas what I am doing wrong? Thanks in advance

4032
M
Kolekto
KolektoHelper
asked in General Questions
Subscription price 0 after update

We've just released an update to our approved app in the App Store (iOS). However, when attempting to subscribe to an IAP, the value from the store is returning $0.00, and the trial is not showing despite everything being set up correctly in App Store Connect. We have changed the version number for the app, along with the build number, which seems to be the only thing that's changed for iOS. Has anyone run into this before? We've been rejected by Apple because the subscription price does not match that advertised in the app. Any help greatly appreciated!

1392
Kolekto
T
TJ LeeNew Member
asked in General Questions
How long does it take to get replied on migraion request with csv file.

I’ve sent the email with csv file of historical subscription data 2 days ago. But I didn’t get any answer from support team. In general, how long does it take to get replied on it? Thanks.

131
sharif
RevenueCat Staff
V
Velimir LesikovNew Member
asked in General Questions
Is there an REST API for retrieving all Products under a project.

Is there an REST API for retrieving all Products under a project? I need it to integrate into our CMS. Internally I see this https://api.revenuecat.com/internal/v1/developers/me/projects/XXXXX-PROJECT-ID/products But it does not work with the REST API. Thank you

871
sharif
RevenueCat Staff
A
AlbertNew Member
posted in General Questions
Best practices to switch user from subscription to lifetime "subscription" which is consumable.

Hey,What is the best practice to switch users from existing subscription to life time product on iOS and Android, like lifetime “subscription” which is actually not a subscription but consumable product. As I understand you cannot cancel subscription on iOS , so the only thing is to show link to the user and notify that he should cancel current subscription manually? Little bit not user friendly approach. And for Android seems like you can revoke + refund via api, but only revoke is needed actually not a refund. Or same as iOS to show link to user for cancellation, which is also not a very good option. Thanks

11261
ryan
RevenueCat Staff
P
Paul SarknasNew Member
asked in General Questions
Best Practice - Handling Subscription Cancellations/Refunds/Reactivations

Hello, I was wondering what the best practice is to handle an app with subscriptions when a user cancels the subscription, gets a refund and then possibly reactivates the subscription. Are webhooks the best practice for this?

2451
ryan
RevenueCat Staff
P
Paul SarknasNew Member
asked in General Questions
Detect a Successful/Unsuccessful Purchase

New to RevenueCat and cannot seem to find the solution to what to do after making a purchase with this code in Flutter: PurchaserInfo purchaserInfo = await Purchases.purchasePackage( _selectedPackage); How do I properly determine if the purchase to a subscription was successful or not successful so that I can navigate the user properly?

4601
ryan
RevenueCat Staff
A
AlexOdiNew Member
asked in General Questions
Consumable purchases

Good afternoon. In addition to monthly/semi-annual subscriptions, we have an opportunity to make one-time purchases (consumable), when a user buys for example 1/5/10 items, his internal balance is replenished and he can spend it at any time. With the current settings on the tests there is no possibility to buy an item more than 1 time. Could you please tell me what's the problem? All done according to the instructions. And also when paying with a test card returns an error in the callback, how to fix

2491
jazmine
B
BaranNew Member
asked in General Questions
ERROR: 🍎‼️ There was a problem with the App Store. Code=100 "Authentication Failed"

My purchases are successful on real devices. But I am getting the error log in the simulator. This results in a rejection by the review team. What's the solution? (I created and installed the certificate in the document for test device purchases.) Here is my LOG 2022-01-07 00:49:54.151515+0300 ScoutAppFUT21[7770:194248] [boringssl] boringssl_metrics_log_metric_block_invoke(151) Failed to log metrics 2022-01-07 00:51:25.634886+0300 ScoutAppFUT21[7770:194001] [Purchases] - DEBUG: ℹ️ applicationDidBecomeActive 2022-01-07 00:51:26.017855+0300 ScoutAppFUT21[7770:196034] [boringssl] boringssl_metrics_log_metric_block_invoke(151) Failed to log metrics 2022-01-07 00:51:26.320790+0300 ScoutAppFUT21[7770:194001] [Purchases] - DEBUG: ℹ️ Vending PurchaserInfo from cache. *********User is not Premium********* 2022-01-07 00:51:26.344411+0300 ScoutAppFUT21[7770:194001] [Purchases] - DEBUG: ℹ️ Vending Offerings from cache User is not yet Premium 2022-01-07 00:51:27.356642+0300 ScoutAppFUT21[7770:19400

21871
cody
RevenueCat Staff
S
SiyanNew Member
asked in General Questions
Synchronization of Revenuecat data and my personal database

Hi. I am still designing my project architecture, Im planning to use revenue cat as the payment for may application. Process 1 - User buys an item in the App 2 - User are now able to view the details (videos, images etc.) How am i going to sync the revenue cat data to my own personal database which is going to be either of the ff (MySQL, DynamoDB, MongoDB etc.) Where should i verify if the user has already purchased the item ?Is it from the revenue cat or in my personal database ? Thank you everyone. Have a good day!

6031
sharif
RevenueCat Staff
S
SmartmacadamNew Member
asked in General Questions
Invalid Play Store credentials after changing them

Hi, I recently change the Service Account JSON because the old one did not work after moving app to another account on Play Store Console. I changed it 48 hours ago and I still have Invalid Play Store credentials. I verify that the Service Account JSON hasn’t any space after copied it from RevenueCat page. I double checked that everything is ok after following your guide. You say in the guide that it can takes 36 hours, in the support, you say 48 hours. What the max time should I wait before recreating the service? For the spaces, I entered the JSON with spaces but when I download it from your site, there isn’t any space, you remove them automatically? Do you have on your side more information to help me? Thanks

602
S
F
Felix BHelper
asked in General Questions
Some RENEWAL webhook events are missing (at least in Sandbox)

Hei there. We are getting closer and closer to finally launch the app :) But yesterday we found that not all RENEWAL events are send to our server. For one test purchase I got 8 Emails from Google (initial purchase, 6 renewing and cancelling) In the RC Dashboard I only see 3 events for this user, INITIAL_PURCHASE, RENEWAL, CANCELLATION. In a previous test I got 4 events from RC, this time there were 2 RENEWAL events inbetween INITIAL_PURCHASE and CANCELLATION. Why is this happening? And a Bonus question is about the BILLING_ISSUE and the CANCELLATION events. When the subscription ends, like in this case because the user did not pay anymore, shouldn’t there be both events fired? Or do they just show up as one event in the RC dashboard?

9057
tina
RevenueCat Staff
T
TJ LeeNew Member
asked in General Questions
When I try to Create a Purchase via REST API, I got 7227 error.

https://docs.revenuecat.com/reference/receipts On this link, I’ve tried post request with my sample data. But I got this error. { "code": 7227, "message": "Content-Type not application/json"} How can I resolve it? Thanks

1961
ryan
RevenueCat Staff
J
JoanNew Member
asked in General Questions
Apple’s subscriptions with Family Sharing require restore purchase logic?

Hi, I have an iOS App that requires users to log in and an in-app subscription to access to Premium features. Currently all available in-app subscriptions are individual and non-family shareable. I would like to start selling new in-app subscriptions that can be shared between all family members. My App currently does NOT implement any in-app subscription restore capability. In your documentation it says that there’s nothing to be done in our Apps to support subscriptions that are set as Family-shareable in AppStore Connect. My question is: is it required or not to implement the in-app subscriptions restore functionality in my App to enable another family member of the user that made the initial Family-shareable subscription purchase to access to the Premium features of my App? Thanks for your help.

2762
J
D
daddy-oNew Member
asked in General Questions
How long before RevenueCat updates Products?

In the process of debugging some other issue (separate post), I removed all my Apple products from my app’s configuration in RevCat. However, the app is still loading these products. I expected the app to get a blank result or some exception when calling await Purchases.getOfferings(); (React Native / Expo app) Is my expectation wrong here? If not, is there some known delay between when I remove the products and when the apps stop getting these back? Thank you!

1961
sundeep
RevenueCat Staff
S
shaNew Member
asked in General Questions
RENEWAL webhook not triggered after an upgrade (App Store)

Hello, We have 3 auto-renewable subscription products setup with a 30 day free introductory offer and we just went live with RevenueCat :) So there is a user who subscribed with the trial and upgraded after a few hours. We received the `PRODUCT_CHANGE` webhook with the correct `new_product_id`. However, we did not receive any webhook afterwards. We expected a `RENEWAL` webhook with the new product id as `product_id` as per the documentation here. Our webhook listener simply listens to all events and then poll the RevenueCat api and update the database at our end for the `product_id` which was sent from the webhook. It is important for our server to be up-to-date as the entitlements are handled by our server. Could someone let me know what can be done in a situation like this? I did happen to see this but not very sure if they are related. Thank you!

1581
sundeep
RevenueCat Staff

Most helpful members this week

Badge winners

  • Answering Machine
    chris_perriamhas earned the badge Answering Machine
  • Join the Fray
    dmakwthas earned the badge Join the Fray
  • One Year Wiser
    kaitlynhas earned the badge One Year Wiser
  • One Year Wiser
    James Knipehas earned the badge One Year Wiser
  • One Year Wiser
    Irishas earned the badge One Year Wiser
Show all badges

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings