Question

Potential Subscription Error due to pending developer release

  • 8 June 2023
  • 1 reply
  • 24 views

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Hello all, 

I recently released an update for an app I created and to ensure subscriptions worked I gave myself a promo code while the app was in pending developer release.

Rather than using a promo code I made an actual subscription purchase which went through fine. My bank account was debited and everything was unlocked. I have now a few weeks later reinstalled the app and no subscription can be found when restoring subscriptions. It shows as active in my phone settings subscriptions and when I try to make a new subscription in my app the ios popup says I am already subscribed. 

Has anyone ever heard of an error where when making real purchases with a pending release it can prevent your receipt from validating thus making your Revenue Cat subscription not work?


1 reply

Userlevel 2
Badge +7

Hi Alex,

Happy to help here. I haven’t seen that before, but that’s interesting. What does the receipt look like if you use our tool?

Or, you can open a support ticket and we can check for you.

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