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General Questions

Get help with anything related to RevenueCat.

  • 1,587 Posts
  • 3,992 Replies
1587 Posts
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Matthieu RouifNew Member
asked in General Questions
RC Promotional Entitlement

We regularly offer Promotional Entitlements to users, but they sometimes don’t work, particularly on iOS. We ask people to refresh their status through opening their pro page and killing and restarting their app. I can’t reproduce it on my phone. Are there some known bugs around Promotional Entitlements?

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2 years ago
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srchoNew Member
asked in General Questions
Is there a way to know the monthly start date of the user's subscription?

Is there a way to know the monthly start date of the user's subscription? I can use the latest purchase date for a one-month subscription product, but there is no way to know a three-month or one-year subscription product. Because the latest purchase date will continue to change.

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joshdholtz
RevenueCat Staff
2 years ago
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Mark ZepedaHelper
asked in General Questions
iOS upgrade with duration change results in 2 active subscriptions and inconsistent data

A real customer in our production iOS app reached out to my team today after upgrading their subscription and saw inconsistent results. We investigated and reproduced the issue in the sandbox. Based on the data we receive from RevenueCat, we display to our customers info about their active subscription(s). In this case we (my team + customer) are seeing that the customer is currently subscribed to two subscriptions in the same iOS Subscription Group. We are waiting on the customer to send us a screenshot of their active subscription for our app from the App Store - Manage Subscriptions screen and waiting for confirmation if they received a prorated refund from their previous subscription from Apple. We suspect (and hope) that the screenshot will show the customer is only subscribed to the upgraded Tier 1 subscription which matches the validated apple receipt data that indicates the Tier 3 subscription was upgraded (is_upgraded: true). Details We have 4 iOS subscriptions right now. In o

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sharif
RevenueCat Staff
2 years ago
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Mitch DennettNew Member
asked in General Questions
Flutter Purchases.getPurchaserInfo() hangs and never returns in TestFlight

I’m trying to push my app out for Beta testing but when I upload a build to TestFlight and run it the call to Purchases.getPurchaserInfo() hangs and never returns. It works on the same device when just running outside of TestFlight. I can run through the whole IAP flow when running on this device. But as soon as I push to TestFlight and run it through there it just hangs waiting to get purchaser info.  I think these are the logs needed:default    12:08:37.873277-0500    Runner    [Purchases] - DEBUG: There are no requests currently running, starting request GET /subscribers/$RCAnonymousID0X0P+0f621ae3fbd374db9b96d0b6d31ea5d20default    12:08:37.873327-0500    Runner    [Purchases] - DEBUG: API request started: GET /v1/subscribers/$RCAnonymousID:f621ae3fbd374db9b96d0b6d31ea5d20default    12:08:37.883570-0500    Runner    [Purchases] - DEBUG: There's a request currently running and 0 requests left in the queue, queueing GET /subscribers/$RCAnonymousID0X0P+0f621ae3fbd374db9b96d0b6d31ea

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2 years ago
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JaesungNew Member
asked in General Questions
introductoryPrice returns null on some Android devices

I’m using the Flutter SDK and the introductoryPrice field returns null even if the free trial is set on the Google Developer Console. This also happens in production. I looked up my crash reports and found out that there aren’t many users affected by this bug. I haven’t tested on several devices, but I guess it only happens on several Android devices or the OS versions. At least I confirmed that it doesn’t work on my device. Anyone else has experienced the same issue?

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2 years ago
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GabeHelper
asked in General Questions
Not receiving 'TRANSFER' webhook

Hello RC Community  This morning in production we hit our first “Restore Purchase” scenario and hit a few hicups.We had a user sign up for a subscription, then immediately sign into another account on our app. (So two users on OUR app, using one apple ID) They triggered the restore purchase behavior (our app is currently set to ‘Transfer Purchases’) and we did see a TRANSFER event for both of these users in the dashboard - but did NOT receive a webhook. Looking at the RC dashboard we can see: User 1 started a subscription (We got the INITAL_PURCHASE webhook successfully) User 1 got a transfered event (Transfered to User 2’s ID) User 1 lost all their entitlements/subscriptions User 2 got all of their entitlements & subscriptions The problem we are hitting is that we keep record of subscriptions on our end using the recommended method in the docs: to refresh a user’s data whenever we receive a webhook. BUT we didn’t receive a TRANSFER webhook for EITHER of these users, so now our dat

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2 years ago
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JacintMember
asked in General Questions
Non-Consumable and Auto-Renewable Subscription relationship with Webhooks

Hello,I have an app, where I’m selling pictures. I have Non-Consumable and Auto-Renewable Subscription formula. This means, you can buy pictures one by one or you can subscribe for one year to get all of them. My GET API check your inventory, to make sure you own the image. Therefore I synchronise the database via Webhook. My RevenueCat structures look like this:I have 1 offering called default, with 2 packages (Annual and Lifetime) Annual package has 1 product Lifetime package has 1 product (I don’t want to map the product-image one by one, cuz it’s not scaleable) I have 2 entitlements First one is for lifetime things, therefore this has only 1 product (Lifetime package) Second one is for subscriptions and lifetime things, therefore this has 2 products My problem is, if my customer make a Non-Consumable purchase (so buy only 1 image), my webhook called, but i do not know, which image was bought. I know who bought, cuz after login I’m settings the app_user_id. Any suggestion?

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jazmine
RevenueCat Staff
2 years ago
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Ben PackardActive Member
asked in General Questions
Best Practice for Tracking Other Users' Entitlements/Subscription State

I have a subscription tier in my iOS app. I understand how to access `purchaserInfo` to check if the current user has the entitlement associated with this tier. However, I would like to display a badge on all user icons for other subscribers in the app - a little like the ‘verified’ badges on a Twitter account image.Clearly I need to store something server-side on my own user objects to track this, but I’m not sure what approach to take. Perhaps each user’s status should be saved to the server by my app as their entitlements change, and other instances use this saved user flag? But entitlements can change when the app isn’t being used, such as cancelled or expired subscriptions. My backend will have no knowledge of that change, so that use will continue to be displayed as a subscriber until and unless the launch the app again.Any suggestions on a good approach for this? 

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2 years ago
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NizzaMember
asked in General Questions
Distinguishing test users from real users in dashboard

Relatively minor but just seeking some clarification on the numbers in the dashboard. We are currently doing testing and haven’t published the app to a production environment yet. As it stands the dashboard is showing 132 new customers and 138 active users, all of these are test users.  Deleting the test customers does remove them from the Customers list (after a period of time) however the dashboard still seems to count them. Active users, as I understand it, is just the number of user ID’s  (including anonymous/generated) that have been seen within 28 days.  My question is over time we’ll still be testing things and will interfere with these numbers. Is there anyway to differentiate between the testing users and production. Toggling the ‘View Sandbox data’ doesn’t seem to effect these numbers?

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sharif
RevenueCat Staff
2 years ago
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JaceMember
asked in General Questions
Subscription Groups / Entitlements

Hello! I am planning on increasing the price of the subscription to access my app. I want to keep all current users on the existing price, and only increase price on new users. I am planning on creating a new subscription group (iOS) and the google play equivalent so that new users cannot go into settings and switch to the cheaper subscription plan that my legacy users will be on. My question is: can my new subscription group be connected to my existing RevenueCat Entitlement? Or will I have to create a new RC Entitlement for each subscription group? TIA!

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sundeep
RevenueCat Staff
2 years ago
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Michael H. S.New Member
asked in General Questions
PayPal integration, Webhooks with Keycloak

Hi,We’re working on a Flutter application with one of the main features requiring in-app-purchases.Due to requirement of integrating our back-end (webhooks), as well as collaborators, we’d sign up for the “Starter” plan (https://www.revenuecat.com/pricing).Before we do sign up, kindly please clarify: Do you have any plans for integrating PayPal as well? You already provide Stripe integration, but no PayPal – is this in the plans or is there perhaps some limitation on PayPal side which prevents such, or perhaps other reason which you can disclose. Or is adding PayPal as payment method to Google Store (https://support.google.com/store/answer/6160267?hl=en) / Apple Store (https://support.apple.com/en-us/HT202631) on customer’s side the only way to have such? The single API for Google / Apple / Amazon and Stripe you provide through Flutter SDK (https://pub.dev/packages/purchases_flutter), as well as extensive documentation, are impressive. However, we have not found anything regarding Ke

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3 months ago
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PeterNew Member
asked in General Questions
Stripe payment issue leads to cancellation? And missing payment success events?

Hi, I have a very similar issue to  However, my issue is with Stripe, not Apple, so I created a new post. This user https://app.revenuecat.com/activity/4f1862c1/event/3f78f0bd-5bed-4de8-8772-8e4be182707d had a billing issue and cancellation on 2/1. While on Stripe, they had several more events and no cancellation event.payment failed on 2/1. This matches with revcat payment failed again on 2/8. Not found in revcat payment succeeded on 2/12. Not found in revcatNo cancellation event is found in Stripe. Can you clarify if there was an error on Revcat’s side, or if this is intended behavior? If it’s intended, what’s the recommended way to handle this scenario?

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18 days ago
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Alex-txtNew Member
asked in General Questions
A Family Sharing transaction refunded

Hey,We’ve come across a weird Family Sharing transaction, and since similar cases are not described in the RC documentation, we decided to ask it here. So, we have a user who activated our premium features via Family Sharing, and we can see it through RC (the transaction has the flag "is_family_share": true). The same user has another transaction with the same transaction_id ("is_family_share": true), but it’s a refund. How is that possible if the user who purchased the app initially doesn’t have any refund transactions?Is this how disabling Family Sharing on the user’s end reflected? The problem is that Premium stopped working for the user who activated it via Family Sharing, and they claim that they didn’t changed anything on their end.

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sundeep
RevenueCat Staff
2 years ago
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Alba Sánchez RodríguezNew Member
asked in General Questions
Stripe structure for revenuecat - Several products with several prices

Good morning,We are trying to integrate Stripe into RevenueCat, in addition with Google Play and App Store. We had some doubts regarding if our product structure in Stripe is adequate for integration.- We have a Prime Entitlement.- In Stripe we have 2 products, one for Spain and one for the US.- Each of them has 3 prices (what in RevenueCat are packages) for monthly, quarterly and yearly subscription.These three packages are the same ones we have in Apple and Google Play.Therefore in Stripe we have two products, each of them with 3 prices.Will this Stripe structure work with Revenuecat? If not, how could we properly modify our Stripe structure to work correclty?

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sundeep
RevenueCat Staff
2 years ago
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fisherNew Member
asked in General Questions
How could users changed their renewal preference to the one they don't have access to?

timeline:fc_0499_1m_1m0299: removed in iOS app version 1.5 (released on 01/25/2022), replaced by fc_0099_1w_ioshow could the user (1st using app on 02/13) change from fc_0099_1w_ios to fc_0499_1m_1m0299?especially when there is no reason to change: fc_0499_1m_1m0299 is more expensive.

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Miguel Carranza
RevenueCat Staff
2 years ago
Floating island
Floating islandNew Member
asked in General Questions
Can I delete a lifetime purchase made in the Testflight/sandbox?

Hi there,Our app has options for subscriptions:monthly renewing subscriptions annual renewing subscriptions lifetime month_upgrade_lifetimeThe lifetime  option is implemented as a non-consumable purchase in the App Store.The issue we’re having is that once a user has purchased a lifetime subscription in the sandbox, there seems to be no way to ignore that purchase (even to Deleting Account, user can still restore after deleting the account).So we have to treat sandbox lifetime purchases as invalid. But if I ignore sandbox purchases, this would also ignore non-sandbox purchases for the same entitlement. As lifetime purchase may have high priorityin Revenuecat SDK.If one user made a monthly subscription via AppStore and also made a lifetime purchase via TestFlight or made a lifetime purchase via TestFlight first and then made a month_upgrade_lifetime purchase via AppStore. restore or getPurchaseInfo ​​​​ methods will return the lifetime purchase recipient (Sandbox) first on TestFlight en

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7 months ago
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arisActive Member
asked in General Questions
Sandbox testing with Play Store subscription gives Cancellation with Billing error

I am making a test purchase for a monthly subscription. It happens correctly the first time and for the correct user. I am using the always accept visa card from google testers. There is exactly one renewal happening which is fine and the second time I get CANCELLATION with BILLING_ERROR on the sandbox. 

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2 years ago
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Lyno AcademyNew Member
asked in General Questions
Grace Periods with promotional entitlements

I am using RevenueCat to manage my 3 streams of subscriptions: Android, iOS, and Web. For Web purchases, we are using the promotional entitlements API to register the relevant subscription purchases. However, we are not sure how to manage grace periods for these.Is there a recommended way of doing it using RevenueCat? Or should the logic to manage a grace period be done on our side?A potential solution we have discussed is to update a user’s subscription information when a billing issue is detected on a payment method on the Web platform. This would allow us to keep a consistent format in managing mobile and web purchases. However, there doesn't currently seem to be a way to do that.

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2 years ago
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ReverseNew Member
asked in General Questions
What is minimum supporting android when developing with flutter

My app can not fetch offerings on Android 7.1, on higher versions works fine. Also, works fine on iOS.Sorry, I can’t write here detailed information about error. 

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Andy
RevenueCat Staff
2 years ago
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WesNew Member
asked in General Questions
Webhook is missing app user id for subscription transferred user

User got purchase transferred from another user, in the renewal event after this transfer the webhook did not receive app user id, instead only RCAnonymousID is included in the webhook request. How do I know which user had this renewal in this case?

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jazmine
RevenueCat Staff
2 years ago
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Mamunur RahmanNew Member
asked in General Questions
Renew subscription automatically

Hello, I am facing a weird problem. I purchase a subscription by flutter app. Then I see the purchase info in recent transaction in dashboard in revenue cat. That's fine. But if I log out and login in app, I see another renew transaction in chart in dashboard. Why a new renew purchase create automatically. I don't understand . Please help me.

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sundeep
RevenueCat Staff
2 years ago
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JackWNew Member
asked in General Questions
Updating user subscription status with backend across testflight and appsore?

We have a production version of the app on testflight, and i assume users can make free IAP’s with sandbox there and gain premium user status.When we promote this build to appstore, as its backed by the same environment, users can use their same account on production.I wanted to know, will revenue cat update our backend to make their account ‘non premium’ again after they open the appstore build of the app? despite using their same user account and backend server that they had sandbox premium on in testflight?I didnt want a situation where users are non premium in revenue cat, but still marked as premium on our server causing issues.Thanks

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joshdholtz
RevenueCat Staff
2 years ago
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Salman ShakeelNew Member
asked in General Questions
Manage Subscriptions before signup

In my application i want to achieve the following flowActual flow:User install the app → Purchase the subscription → Create account on our app → Get access to appIssue:User install the app → Purchase the subscription → Uninstall the appNow when a user re install the app we are calling restore function of Revenue Cat to restore purchases just to verify if the device has any active purchases If any purchase found → navigate to sign up screen and if no purchase is found → navigate to purchase screen againIn our app launch we are calling Restore function which restore purchases to anonymous user which is creating a edge case, that every time the app is installed it restores the purchases and any user who sign up will be bind to that purchase with provided app user id, means its possible to create multiple accounts on same device/same purchase.For-example: App launches, restore happens and if there is no logged in user, some another user will create an account on same active subscription be

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2 years ago
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Mamunur RahmanNew Member
asked in General Questions
Auto renew purchase in revenuecat in android

Hello support team, I am using sandbox to test purchase in revenue cat in flutter android. Usually test purchase last for 30 mins for annually subscription. So when a purchase info expire, it automatically renew subscription for the user. Why this happen. I have no idea. Does anyone has?

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sundeep
RevenueCat Staff
2 years ago
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Jhoan ArangoDedicated Member
asked in General Questions
Getting active Entitlements from an expired subscription iOS

Hello, Any ideas as to why the app will be receiving active entitlements even months after the subscription has expired? Currently I have an app in production, and while going through some of the “Expired” accounts, I noticed that a few of them are still active with the application. I have checked, and double checked, tested the logic of the app and it seems as if it should block the person from using the app and being directed to a subscription page. However, the only reasonable explanation as to why the users are still having access to the app would be if RevenueCat’s SDK is sending back an active entitlement.  I have a method, that each time the app becomes active is called, this method is in charge of verifying that the user has an active subscription each time the app becomes active. Within “checkForActiveSubscription()” I call the “purchaserInfo” to get the latest information from the purchaser as per the instructions on how to check for active subscription on the documents. Side

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1 year ago

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