General Questions

Hi Everyone,HAppy New Year!II had a customer register recently and his son attempted to register too, but his dad had used his iTunes account, therefore the son couldn’t start another subscription for his account.How can we get around that problem? Technically speaking each user should have their own subscription associated to their email address. In this case I had to let the son submit his request using his Dads subscription.Hope that makes sense. Not a real technical issue, but one I hope the community can help with. Thanks in advanceNick CockinosRedhot Internet Solutions Pty Ltd 

I am trying to get my brain around how custom offer codes are supposed to work and I just had a friend test one in my production app and everything worked (I think) but Revenuecat shows the offer used as a 1 week trial when the offer code was a 1 year trial. Here’s the scenario: I’m using paywalls and I have a $29.99 annual subscription with a 1 week free trial Everything about the paywall has been tested in prod and works great I created a custom offer code in App Store Connect for my early users to get a free year of the app. I am only using this code via the App Store link. User gets a link and goes through the App Store redemption process. A friend of mine tested this process and it seemed to work for him. His subscription in settings shows that he has the 1 year free trial.The problem is, when he signed up, Revenuecat shows his subscription as the standard 1 week trial not a 1 year trial. I maybe be misunderstanding how this should work on the Revenuecat side but is this expected?

In the revenue cat system, we first calculate monthly revenue and then annual revenue. However, on the dashboard, the monthly revenue appears as $0, while only the annual revenue is displayed correctly. In reality, both monthly and annual revenues were calculated without any refunds for the monthly revenue. Why does the dashboard show $0 for the monthly revenue?  

Hi, I am using revenuecat in my Apple and android apps for in app purchases. These are often very small IAP starting from €0,29. Now I want to add this feature to my website as well so I have to integrate Stripe. Now I see that they have a standard fee of 1.5% + €0,25  per payment. And a minimum purchase of €0,50. Is this also the case with the revenuecat + stripe intergration?grts  

I have a problem with creating paywalls. I've already tried it in the following browsers: Chrome, Firefox, Opera and Edge. The problem always in the selected language, no matter which:English (United States) has an error.and the Create Paywall button doesn't work. See the image 

How best to handle this? I have 2 paywall offerings both unlock the same entitlement. However one is at a reduced cost. Prior to moving to a subscription model the App offered a one time purchase. If user had purchased the one time they are now shown the 33% discounted paywall. If they are new customer or had no previous purchases they see the full price paywall. The issue is a user who qualifies for the discounted option takes it but them successfully applies to Apple for a refund of the original in-app purchase. A full 11 months later. Now that I don’t mind because it’s Apples way. What I do mind is the user getting the discounted rate and then refunding their transaction of 11 months previous and now should not be entitled to the discounted rate. Finally my questionsCan I force user  to, at renewal of the subscription onto the standard price?detect either in code or via the revenuecat dashboard customers who have taken the discounted option and subsequently cancelled (claimed refund

I’m building a subscription-based app where users can choose between two base plans (Basic and Premium), and I want to offer several recurring add-ons (e.g., Read Receipt, Priority Message, etc.), each priced at for eg : AUD 2.00/month. The goal is to allow users to dynamically add or remove these features, with their subscription price updating accordingly or maybe even multiple subscription . Is this possible through in-app purchases and revenuecat ? If so could you please provide me the best approach . Thanks in advance 

Initially, I created two apps in one project (Project A).However, I didn't feel comfortable splitting the data exactly how I wanted it in the dashboard, so I created a new project (Project B) to split it up, try await Purchases.shared.syncPurchases()to migrate them.Initially, this seemed to work well, but Project A still had the customer's information. How can we fix this? 

Should I be able to fetch products that are in the “Waiting for Review” state in Apple App Store Connect?I’m getting this error when testing locally on a physical device which is also logged in in a sandbox account:(RevenueCat.OfferingsManager.Error-Fehler 1.) There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More informhttps://rev.cat/why-are-offerings-empty I verified everything with the article, but I’m not sure if I’m able to fetch products in the waiting state. Would make sense tho because it’s one step further than the “Ready To Submit”

I have this scenario that I am trying to avoid as it is very confusing how to even manage such a subscription:User1 logs into the app (app_user_id is configured) User1 purchases the 1 month subscription User1 logs out User2 logs in (new app_user_id is configured) User2 tries to purchase the 1 month subscription and gets “already purchased” error BUT if User2 tries to purchase the 3 months subscription, iOS allows it (and treats it as product change?)Will this mean same iOS account has actually made 2 purchases for 2 different users or now the lines are crossed and the first user has been upgraded?FWIW, I have revenue cat configured to now allow transfers since the entire app is behind a login and each user should have their own subscription per one account.

I am implementing a subscription-based app with monthly and yearly plans. I've set up free trials for both plans under Introductory Offers in Apple Store Connect. However, I'm unsure how to integrate these free trials into my iOS app using RevenueCat.Here are the specific points I need help with:How do I configure RevenueCat to recognize and handle the free trials I've set up in Apple Store Connect? Are there specific methods or API calls in RevenueCat I should use to verify the free trial period for a user? Do I need to make any additional configurations in RevenueCat or my app's code to ensure the free trial works correctly for both subscription plans?Any examples, documentation references, or guidance would be greatly appreciated.  

I use Paywall(Beta) . I want to translate into 20 languages, but I'm stuck with the character limit. How can we fix this?localized_strings: must be less than 4000 characters

Hi, I’m using RevenueCat with a subscription-based iOS app. In TestFlight, I’m encountering a problem: a single Apple ID is used on two different devices, but the subscription restore isn’t working on the second device. Both devices are logged into the same Apple ID and the same RevenueCat user setup. Has anyone experienced this issue, or know what might be causing the restore to fail?

Hello RevenueCat Team,I hope this message finds you well. I wanted to confirm if RevenueCat's receipt validation currently supports the SHA-256 algorithm, as Apple is transitioning away from the SHA-1 intermediate certificate for App Store receipts starting January 24, 2025. https://developer.apple.com/news/upcoming-requirements/?id=01242025aCould you please let me know if RevenueCat's system is already compatible with this change, or if there are any updates required on our end to ensure a seamless transition?Thank you for your assistance.Best regards,

I set up the paywall and successfully bought a subscription. In revenue cat dashboard I can see it being active but i can’t see it in the manage subscription settings on my device.I’m not using a sandbox account as I’m using my own personal device to test and I haven’t logged out from it. But the purchase says that it’s a test one, i guess that’s because i’m installing the app via xcode? Any ideas as to why i can’t see it in the subscriptions list?And also in this post it says that the subscriptions durations are greatly reduced but i see the subscription that i’ve made will be renewed after a year, like normal. Is that because i haven’t made the purchase through a sandbox account? Thank you 

We have an Android and IOS app with a “Pro” subscription product with a monthly and a yearly billing cycle.For now, I’ll talk through the IOS setup: We have a Subscription Group called Pro and within it, we have the Subscription Products Monthly and Yearly We have currently configured an introductory offer for Monthly: 1 week free trial Say we also want to configure a 50% discount for Monthly, so: New user gets a 1 week free trial Then 50% discount for 6 months Then regular price According to Apple docs, it sounds like this this isn’t possible:Although you can create an introductory offer for each subscription product in App Store Connect, each person is only eligible to redeem one introductory offer per subscription group.andApp Store Connect allows you to set an introductory offer for each subscription product in App Store Connect. You can have multiple offers in each subscription group. New and returning customers are only eligible to use one introductory offer per subscrip

Hello ! 🙂We recently implemented the ‘Data Export Version 5’ to replicate key graphs in our Metabase data visualization tool. While we've successfully recreated Revenue and LTV graphs cohorted by the date of first purchase—using data consistent with RevenueCat—there’s an issue when attempting to cohort by the installation date (using the first_seen_time data).Could you confirm whether RevenueCat's graphs for installation date cohorts are indeed based on the first_seen_time field? It’s puzzling why our data doesn’t align, and I’d appreciate any insights you might have.Thank you so much for your help!Best regards,Louis

useEffect(() => {    const init = async () => {      try {        if (Platform.OS === "android") {          await Purchases.configure({ apiKey: APIKeys.android });        } else {          await Purchases.configure({ apiKey: APIKeys.ios });        }        Purchases.setLogLevel(LOG_LEVEL.DEBUG);         Purchases.addCustomerInfoUpdateListener((customerInfo) => {          console.log(            "CustomerInfo update received:",            JSON.stringify(customerInfo, null, 2)          );          updateCustomerInfo(customerInfo);        });         await loadOfferings();      } catch (error) {        console.error("Error initializing Purchases:", error);      } finally {        setLoading(false);      }    };     init();     // Cleanup function    return () => {      // Remove the listener when component unmounts      Purchases.removeCustomerInfoUpdateListener();    };  }, []);   // load offerings a user can purchase  const loadOfferings = async () => {    try {      cons

I’m using Expo and implementing RevenueCat on my app for the first time, and it’s been frustrating. Even though I followed every step in the documentations, it seems like something’s wrong, but the worst part is that there’s no debug. When I try to console the offerings for the app, all I receive is this message: “Error: There is an issue with your configuration. Check the underlying error for more details.” And nothing else. I have absolute no idea of what to do. Inumerous YouTube tutorials, articles, the documentation, NOTHING seems to work. What can I do???

Hello there!We’ve been struggling with a user that has and loses its entitlements from time to time, with no reason. To fix it, we built our RevenueCat integration from scratch, because we upgraded different major versions too easily… and well, it sounded we were logging in too much, restoring purchases too much, etc.So during the debugging we arrived to this error:There was an unknown backend error. Error creating subscriber alias. Alias limit reached. (7255)In this GitHub issue in the iOS SDK we saw that the root problem is that you changed something in your backend that made a user not have more than 50 aliases.I don’t want to discuss if it’s a good decision or not, because maybe it is, but what should we do in case someone logs in, restores purchases, logs out, restores purchases, logs in, restores purchases, logs out, restore purchases… a lot of times? Eventually that user will create 50 aliases, but that’s a fair behavior, right?Or just a person that downloads the app 25 times, r

Hello there, Just a quick one, i’m using Thunkable and I linked it to RevenueCat. In the past i had issues acknowledging Google Play’s purchases and subscriptions, does RevenueCat does it automatically? Thank you very much

Currently, I am not a RevenueCat user.I use pure StoreKit2, to handle subscription and in-app purchase, without any issue.I also do not have a server, to handle any purchase related thingy.However, due to the frustrated high approved refund rate, I am interested in RevenueCat’s offering - https://www.revenuecat.com/blog/company/handle-apple-refund-requests-automatically/But, I wish to keep my existing StoreKit2 untouched, because they are working without issue.My sole goal is to able to handle CONSUMPTION_REQUEST, to reduce refund rate. I am only concerning on the upcoming new users, if we ever integrating RevenueCat. I am not concerning existing users. Hence, can I skip this step, as it seems complicated to me - https://www.revenuecat.com/docs/migrating-to-revenuecat/migrating-existing-subscriptions. Is it as simple as having this line of code? func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplicationLaunchOptionsK

HelloI have integrated in-app purchases for the application via Renevuecat with React Native Expo. In debug mode, my renevuecat packages are coming without any problems on the simulator and I can buy them. I am getting the packages using getOffering(). This issue is present on both Android and iOS.But when I publish my mobile application to production, the packages are not coming. Can you help me with this?Expo : 51.0.38React Native : 0.74.5React:18.2.0Thanks in advance

I'm working with flutter, using an apple sandbox account. According to the logs, everything seems to be working fine.PROBLEM - 1But after clicking the paywall and logging in the sandbox credentials, I get this error 2: there was a problem with the app storeHow do I resolve this?PROBLEM - 2In the iPhone emulator, after clicking on paywall, the Apple login modal works, but when I create a build for TestFligh on my iPhone, after clicking on paywall, nothing happens. What could be causing this?PROBLEMA - 3After clicking on the paywall to purchase a plan, shouldn't the package purchase mode automatically open in the simulator? All that appears to me is a modal to log in with apple credentials. flutter: 🏠 DEBUG: Starting HomeScreenflutter: 🛍️ DEBUG: Checking premium accessflutter: 🛍️ DEBUG: Checking if RevenueCat is configured...flutter: 🛍️ DEBUG: Do you have premium access? falseflutter: 🛍️ DEBUG: Entitlements active: {}flutter: 🛍️ DEBUG: All entitlements: {}flutter: 🛍️ DEBUG: Search

I am showing a discount paywall, after the user cancels the first paywall, but for some reason, It works well while testing, while in test flight, but once approved by apple in production it throws the below error RevenueCatUl.PaywallError 0The RevenueCat dashboard does not have an offering with identifier'pro_40_off_paywall'.also shown in the image.code -  try {const secondPaywallResult = await RevenueCatUI.presentPaywall({offering: {identifier: 'pro_40_off_paywall'}});Even thought “pro_40_off_paywall” exists and works in dev and in testflight, hope someone can please help.