SDKs

I have issue with buying different subscriptions for different users(different user ID’s) with same apple Id.Getting error: 😿‼️ There is already another active subscriber using the same receipt. On dashboard I can see second purchase with first user id.Subscriptions are in different subscription groups.

I have added a `paywallFooter` to my SwiftUI screen and it seems to be working fine.However, I have noticed that the `restoreCompleted` and `restoreFailure` callbacks are not getting triggered. I have observed that the `restoreStarted` callback is getting triggered when the user clicks on the "Restore Purchase" button, but the other callbacks do not seem to be working..paywallFooter( fonts: CustomPaywallFontProvider(fontName: FontFamily.ZenMaruGothic.medium.name), purchaseCompleted: { customerInfo in // Triggers as expected }, restoreStarted: { // Triggers as expected }, restoreCompleted: { _ in // Doesn't work }, restoreFailure: { _ in // Doesn't work } ) I can see that the restore logic is successful based on the console log, but nothing appears on the screen upon

Hello,Currently we are trying to obtain purchase receipts (or any required data to do receipt validation) in order to forward the event and keep track of IAPs on Game Analytics (it’s not an anlaytics tool you are seamlessly supporting atm).Is there any way we can obtain this receipts so we can send the IAP events to GA? We are using RevenueCat Unity SDK.Thanks!

Hello,I am trying to add Revenue cat to my IOS flutter app using this package: https://pub.dev/packages/purchases_flutterAfter i make a purchase with sandbox and the screens show done(in picture 2), I got stuck in the payment screen, even i re-enter my credentials and pay again the app keeps showing me tha payment screen over and over (i got stuck in this function: Purchases.purchaseStoreProduct it does not return any CustomerInfo even though I paid and the ios screen shows done.).I checked snadbox in revenue cat dashboard but all of my payment did not get persisted.Can someone help me, and thanks in advace.Here is my code(Picture 1):

In apps that sell consumables items (e.g. gems), from what I understand, it’s necessary to provide a server to track the gem balance for a particular user. I’m not clear on what the requirements are for the origin of that user. Is there a way to avoid creating auth flows in the mobile app and rely upon RevenueCat to coordinate the various anonymous IDs associated with the Apple ID? Can this work between app deletes and re-installs? In summary: Is there a way to track consumables (and the their balances) between app re-installs without needing to implement auth in the client. Thanks!

Hello everyone!Everything works perfectly in Development build, but nothing related to Purchases SDK works during Production build. Here’s a snippet of code which I’ll use as an exampleasync function checkPremium() {    try {      if (Platform.OS == "android"

I am supporting a client Flutter project that uses RevenueCat for subscription processing. Earlier this summer, planning ahead for the Google billing library deprecations, we upgraded the RC dependencies.  Google itself had been warning that the app needed an update.  The current in-store version uses purchases_flutter v6.29.4, and Google Play Store is content that we accomplished the upgrade as required.However, the client keeps getting emails like the below from RevenueCat suggesting that there is a problem. I do not know how RevenueCat is determining what version of the library is being used.  Google’s dashboard itself says that the only active users in the last 60 days have been on the latest version of the app, although there ARE supposedly 20 devices  out there somewhere that still have an old version installed. (They don’t seem to be active, if the DAU metrics are accurate.) Is there some way, within RevenueCat itself, to see why it’s sending these warnings?

I'm encountering a crash on Android when trying to display the RevenueCat paywall component in my React Native app. The same component works fine on iOS, but on Android, the app crashes with the following error:java.lang.NoSuchMethodError: No static method AnimatedContent(Ljava/lang/Object;Landroidx/compose/ui/Modifier;Lkotlin/jvm/functions/Function1;Landroidx/compose/ui/Alignment;Ljava/lang/String;Lkotlin/jvm/functions/Function4;Landroidx/compose/runtime/Composer;II)V in class Landroidx/compose/animation/AnimatedContentKt; or its super classes  Steps to Reproduce:Implement the RevenueCat paywall component in the app. import React, { useEffect, useState } from 'react';import { View, ActivityIndicator, Text } from 'react-native';import Purchases from 'react-native-purchases';import RevenueCatUI from 'react-native-purchases-ui';const PayWallScre

I'm working on an app that offers different one-time payment products.I’ve got a product (remove_ads) tied to an "entitlement" that removes ads from the app forever. I tested it, and it’s working great with the code:try { final premiumProduct = _products?.firstWhere((element) => element.identifier == 'remove_ads'); if (premiumProduct == null) return false; final customerInfo = await Purchases.purchaseStoreProduct(premiumProduct); if (customerInfo.entitlements.all["remove_ads"]?.isActive ?? false) { _isPremium = true; return true; } else { return false; } } catch (e) { return false; }Now, I need to add new products (coins_100, coins_500, and coins_1000) that aren’t linked to any "entitlement." I just want them to be consume

Hello! My app is made using flutter and purchases_flutter. About a month ago I upgraded purchases_flutter from 5.6.5 to 6.30.2. The software update has been accepted, but a few days ago I received the following message:We found an issue in the following area(s):Version code 26: Policy Declaration - Data Safety Section: Device Or Other IDs Data Type - Device Or Other IDs (some common examples may include Advertising ID, Android ID, IMEI, BSSID, MAC address)I checked my merged manifest file and there is no <uses-permission android:name="com.google.android.gms.permission.AD_ID"/>code inside manifest. I’ve seen this article: Google Play's Data Safety and it talks only about purchase history (financial data)

Hey guys I facing this issue trying to use the react-native-purchases-ui, when I tri to build running npx expo run:android I receiving this error. My packages:"expo": "~51.0.28","@expo/config": "~9.0.0","@babel/core": "^7.20.0","react-native": "0.74.5","react-native-purchases": "^8.0.1","react-native-purchases-ui": "^8.0.1",My build config: [ "expo-build-properties", { "ios": { "useFrameworks": "static" }, "android": { "compileSdkVersion": 34, "targetSdkVersion": 34, "buildToolsVersion": "34.0.0", "minSdkVersion": 24, "enableProguardInReleaseBuilds": true, "enableShrinkResourcesInReleaseBuilds": true, "enablePngCrunchInRe

Hi, I’m using the latest version of RevenueCat SDK on Android 5.7.1. I’ve noticed in debug logs that `AppInBackground` is always `true` even through the app is at foreground.This has caused some issues, such as cache not being updated in time. IIUC if app is in background, the SDK only updates cache once a day instead of the default 5 mins. Also, I realise that offerings are not being cached at app launch. When I start the activity with paywall, there’s always a noticeably delay of 2-3s to fetch the offerings. I’m not sure if this is related to `AppInBackground` always being `true`. Here’s a complete list of debug logs when I open the app```2023-02-14 01:15:11.298 30603-30603 [Purchases] - DEBUG     com.yygg.note.app                    D  ℹ️ Debug logging enabled2023-02-14 01:15:11.298 30603-30603 [Purchases] - DEBUG     com.yygg.note.app                    D  ℹ️ SDK Version - 5.7.12023-02-14 01:15:11.298 30603-30603 [Purchases] - DEBUG

Hello,I’m using the latest Revenue Cat SDK (8.4.0) and i’m trying to do the following use case in Sandbox :Subscribe to a monthly subscription Immediately refund it from Revenue Cat dashboard Open the app and see that the premium content is no longer available for the userI’m callingPurchases.sharedInstance.getCustomerInfoWith(fetchPolicy = CacheFetchPolicy.NOT_STALE_CACHED_OR_CURRENT) { customerInfo -> checkStatus(customerInfo) }And always get this Logs : Retrieving customer info with policy: NOT_STALE_CACHED_OR_CURRENTℹ️ Checking if cache is stale AppInBackground trueℹ️ Vending CustomerInfo from cache. Something weird here, is that AppInBackground is always returning TRUE.This means that the cache will not be stale before the 25 hours delay and never within the 5 minutes delays for f

Everything is working as expected using internal testing with the apk file. As soon as I upload the aab file as part of the same build, my in app purchases do not trigger on android. I can’t seem to troubleshoot this since it’s working locally and with the apk, but not during closed testing. Has anyone experienced this or have any advice? Thanks.

Hey folks,We have a good amount of users who sign up multiple years in a row with different email addresses and then our purchase history for them shows them incorrect offers because they don’t get linked up in the RevenueCat backend. I don’t know this for sure, but I suspect many people are also removing our app in the interim (which may be part of what makes this trickier)We’re trying to call `syncPurchases` whenever we have a successful login (so they aren’t anonymous IDs). But we still don’t get it right.If I call `restorePurchases` where we’ve called `syncPurchases`, everything works. Of course, the caveat is that the OS-level login prompt sometimes shows up. Is this a RevenueCat bug? My understanding is that `syncPurchases` should basically be a drop in replacement for `restorePurchases` with no prompts. Using React Native and code push, I’ve been able to verify the only thing I need to make my logic work is to switch `syncPurc

Hi,I've encountered an issue while integrating RevenueCat into my Expo project, and I need some guidance to resolve it.Here's what I have done so far:I initially added my products to App Store Connect. Then, I connected my App Store Connect account to RevenueCat using the App Store Connect API. After that, I tried to create new products in RevenueCat, and I was able to list the products directly from App Store Connect. I successfully added them from there. I created my offers and linked them to the products.However, when I run const offerings = await Purchases.getOfferings(); in my Expo project, I encounter the following error: [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuratio

I deleted a package identifier in an offering I was setting up.  I then tried to add the identifier back in with the same ‘name’ and description and I get the message that the package identifier already exists.  However, it is no longer in the list. Does this mean that I cannot delete package identifiers and then re-add them back in if I change my mind on an offering that is not current. What happens if I delete the complete offering?  Will all package identifiers I used no longer be available to re-use in a new offer? Thanks

Hi,The “Checking Subscription Status” page in the documentation says “It's important to note that CustomerInfo will be empty if no purchases have been made and no transactions have been synced. This means that entitlements may not exist in CustomerInfo even if they have been set up in the RevenueCat dashboard.”“originalAppUserId” is on CustomerInfo, and I’m using “originalAppUserId” to identify customers who want to remain anonymous before they purchase a subscription (I use “originalAppUserId” as the key to store data in Firebase which they will need to have access to before and after subscribing). Will this property be empty too?If it is, is “originalAppUserId” available anywhere else prior to CustomerInfo being created, or can I force the creation of CustomerInfo (by calling syncPurchases for example)?Failing that, am I safe to assume that where “originalAp

Which of these delegate methods are expected to be called upon completion of a purchase, or are both expected to be called? I can’t find any documentation at all on the site for PaywallViewControllerDelegate, am I missing something? I can tell what sometimes happens, but I would really like to know what is the expected/prescribed behavior for these two delegate methods. If I put the same actions in both for a successful purchase, it could cause problems, and I don’t want to have to deal with a race condition.paywallViewController(_, didFinishPurchasingWith: )paywallViewController(_, didFinishPurchasingWith: , transaction: )

Is there a way to give user’s 3 days free of pro without subscribing to the actual subscription?I’d like to upgrade them to pro for a few days so that they can try it and then downgrade them after the trial and prompt them that they can get another week for free once they subscribe.Duolingo has this model when you reach a certain amount of days, they give you 3 days free of pro without subscribing.Is there a way for me to do this?

Using react-native-purchases package at version 8.0.1 on an Expo project at version 51.0.22Trying to run Purchases.configure throws the error.useEffect(() => { if (Platform.OS === "ios") { Purchases.configure({ apiKey: "<OBSCURED>" }) } }, []) 

Hello Support Team,I am experiencing an issue with updating the prices in our React Native app, which is built using Expo SDK 51 with react-native-purchases@7.27.1. Specifically, after I change the prices in the Play Store or App Store, the new prices are not reflected in the app's PayWall component. The app continues to display the old prices unless the app is restarted.I have tried calling syncPurchases() before making a request to getOfferings(), but this does not seem to resolve the issue. The PayWall component still receives the old data.Could you please assist in identifying a solution to ensure that the app fetches the updated prices without requiring a restart?Thank you for your assistance.

We have an app that’s build in Flutter, and it works with both Play Store as well as Apple Store. On both platforms we have set up products (no offerings, or entitlements), as the approach is that the users can buy a product (subscription) and change it at any time.The Apple Store subscriptions works well (in sandbox mode) and I am able to buy the lowest subscription, then upgrade to higher, and finally downgrade again, without waiting for a subscription to expire.On Play Store, however, this doesn’t work. I start with the lowest subscription, and then I can upgrade, but if I tried to do another upgrade/downgrade, I get Play Store popup with the following message:Error retrieving information from the server. DF-DFERH-01 Then I get an error from RevenueCat SDK:PlatformException(2, There was a problem with the Play Store., {code: 2, message: There was a problem with the Play Store., readableErrorCode: StorePro

Hello I have the exact same problem as this post, But there is no response I could use.​​​​​

HI, suddennly it is not possible to fetch anymore google offers from revenue cat from my react-native app ( expo ) . It is working correctly for IOS.  I updated, -    "react-native-purchases": "^7.15.0",+    "react-native-purchases": "^7.28.1",Error is Error: There was a problem with the store. Can you please retur more meaningfull erros? It is impossible to debug what it is wrong with this api. Thanks.